- Disliked: Cleanliness, staff & service, property conditions & facilities
I made the reservation, but have been diagnosed with cancer and couldn’t make the trip. Because the reservation was under myname they wouldn’t let my husband checkin unless I emailed them Copies of MY personal Credit Card and DL. There was no way I was going to give this Hotel emails of that information. They made my husband purchase a room under jis name and still charged us the Expedia fees. He was then Given The wrong room type and rooms have gone down hill over the last four years we’ve stayed there when taking our son to college in RI. Will find another hotel to stay in. It would be nice if Expedia would refund us the fees for the room paid for and not used.