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Reviews of Hilton Vacation Club Ridge on Sedona

3.5 out of 5
Hilton Vacation Club Ridge on Sedona
55 Sun Ridge Cir, Sedona, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 658 out of 1161 reviews" "
Rating 8 - Good. 267 out of 1161 reviews" "
Rating 6 - Okay. 118 out of 1161 reviews" "
Rating 4 - Poor. 55 out of 1161 reviews" "
Rating 2 - Terrible. 63 out of 1161 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed by the grounds and the room we stayed in was very spacious. The individuals that we dealt with were friendly and courteous. It made our stay at this location very relaxing and comfortable.
Stayed 5 nights in May 2024
Response from KGibson on 22 May 2024
Thank you for the fantastic review! We are ecstatic you had an extraordinary vacation at Hilton Vacation Club Ridge on Sedona and cannot wait for your next visit.

8/10 Good

Jean-Francois

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything is great except the bed mattress. Its old and sagging.
Stayed 4 nights in May 2024
Response from KGibson on 21 May 2024
Thank you for sharing your vacation experience at Hilton Vacation Club Ridge on Sedona. We hope to welcome you back the next time you are in Sedona.

10/10 Excellent

Marta, Alhambra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean rooms. Staff is friendly and helpful.
Stayed 2 nights in May 2024
Response from DA on 20 May 2024
Thank you for sharing your vacation experience at Hilton Vacation Club Ridge on Sedona. We hope to welcome you back the next time you are in Sedona.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No live streaming
Stayed 4 nights in May 2024
Response from KGibson on 17 May 2024
Thank you for your feedback, we greatly appreciate it and hope to have you back soon.

10/10 Excellent

Ryan

Stayed 4 nights in May 2024
Response from KGibson on 15 May 2024
Thank you for choosing to stay with us! We are glad to hear you enjoyed your time here.

4/10 Poor

William, Phoenix

Travelled with family and small children
Liked: Cleanliness
Booked a king suite for our family on Mother’s Day and when we arrived they said they didn’t have any available and that they would have to give us a studio instead. They did discount the rate but it was disappointing that we had a reservation that wasn’t honored and we didn’t really have a choice.
Stayed 1 night in May 2024
Response from KGibson on 13 May 2024
Thank you for your review. We appreciate you taking the time to provide feedback and will circulate your comments amongst our team to improve future guest experiences.

10/10 Excellent

Catherine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! The rooms were very spacious, we had many family members staying on property and all had wonderful experiences, we loved that the rooms were big enough to gather together for meals, and the grills were a huge perk! The pools were clean and very warm! Hot tubs were wonderful too! The staff was so friendly and accommodating, the first day our coffee pot wasn’t working, we informed the front desk and a new one was brought to the room in less than 20 mins! We would most definitely stay again!
Stayed 3 nights in May 2024
Response from KGibson on 13 May 2024
Thank you for the fantastic review! We are ecstatic you had an extraordinary vacation at Hilton Vacation Club Ridge on Sedona and cannot wait for your next visit.

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this property. Would definitely recommend!
Stayed 1 night in May 2024
Response from KGibson on 13 May 2024
Thank you so much for sharing your feedback about your vacation at Hilton Vacation Club Ridge on Sedona. It was our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

4/10 Poor

Ana Lilia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
They are not welcoming. Manager is the worst of staff. Very unprofessional.
Stayed 2 nights in May 2024
Response from KGibson on 10 May 2024
We're sorry to hear you were dissatisfied with our resort however we appreciate your constructive feedback. Thank you.

6/10 Okay

Elena

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We stayed here for one night on our way through to Scottsdale - the woman at check-in (Gracie) was very unwelcoming - brusque, never smiled, zero "service" at all - same for the woman as I was checking out (no smile, and when I asked for an envelope for the bill, it was quite the inconvenience). The concierge was delightful and very helpful! The room was dated and, while the cooling system worked fine, it required an IT background to get it running correctly. The bed was average, but the grounds are absolutely beautiful and very well kept! Overall, I'd say it was meh and definitely wouldn't recommend.
Stayed 1 night in May 2024
Response from KGibson on 10 May 2024
Thank you for your review. We appreciate you taking the time to provide feedback and will circulate your comments amongst our team to improve future guest experiences.

10/10 Excellent

RANDALL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was nit in a heavy traffic area, not uptown, not congested, near natural geological formations, near forest park visitors station, near art fair, near secluded small mesa with 2 aderondek chairs and table for star gazing dark sky milky way, walking distance to beautiful golf course, romantic large private tub.
Stayed 5 nights in May 2024
Response from KGibson on 10 May 2024
Thank you for sharing your vacation experience at Hilton Vacation Club Ridge on Sedona. We hope to welcome you back the next time you are in Sedona.

10/10 Excellent

sandy

Liked: Property conditions & facilities
Needs more lighting in living room. Everything else was A !
Stayed 2 nights in May 2024
Response from KGibson on 6 May 2024
Thank you for choosing to stay with us! We are glad to hear you enjoyed your time here.

10/10 Excellent

Rafael, Lancaster

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay
Stayed 1 night in Mar 2024
Response from KGibson on 3 May 2024
It was our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit! Take care!

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was we were on the bottom floor and kids were on the top floor. They kept running back and forth and It sounded like a heard of elephants. We complained several times to the front desk but nothing changed. We finally had to walk upstairs and confront them to get it to stop.
Stayed 7 nights in Apr 2024
Response from KGibson on 2 May 2024
Thank you for your review. We appreciate you taking the time to provide feedback and will circulate your comments amongst our team to improve future guest experiences.

2/10 Terrible

Steve

Stayed 3 nights in Apr 2024
Response from KGibson on 17 May 2024
We're sorry to hear you were dissatisfied with our resort however we appreciate your feedback. Thank you.

8/10 Good

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sedona is absolutely magical, and the setting of the Ridge is just far away enough from the traffic and business to allow you to relax and enjoy. Two pools, three hot tubs, every unit has a patio (but not necessarily a view). We brought bikes and golf clubs, so go plenty of "eye candy" riding through adjoining neighborhoods, and golfing.
Stayed 3 nights in Apr 2024
Response from DA on 25 Apr 2024
Thank you for your feedback, we greatly appreciate it and hope to have you back soon

10/10 Excellent

Anne

Travelled with family
Loved this place. Came with kitchen , fire place , dining room and sofa bed. Huge. Clean Great location too. Walked to golf course, restaurants
Stayed 3 nights in Apr 2024
Response from DA on 25 Apr 2024
Thank you so much for sharing your feedback about your vacation at Hilton Vacation Club Ridge on Sedona. It was our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Raji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property esp traveling with family! Comfortable apt style rooms with kitchen etc.
Stayed 4 nights in Apr 2024
Response from DA on 25 Apr 2024
Thank you for your feedback, we appreciate it. We hope to see you again soon :)!

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
That we had to go to a presentation to buy vacation points
Stayed 2 nights in Apr 2024
Response from DA on 25 Apr 2024
Thank you for your feedback, we greatly appreciate it.

8/10 Good

Elizabeth, Brooklyn New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and everything I asked for such as supplies and lite cleaning midweek they accommodated. Pool and hot tub were lovely. Bed and pillows were very comfortable.
Stayed 7 nights in Apr 2024
Response from KGibson on 21 Apr 2024
Thank you for your feedback, we greatly appreciate it and hope to have you back soon.

2/10 Terrible

Kelli

Travelled with group
Disliked: Staff & service, property conditions & facilities
The room had a horrible smell. It was nit up to Hiltin standards.
Stayed 4 nights in Apr 2024
Response from KGibson on 21 Apr 2024
We're sorry to hear you were dissatisfied with our resort however we appreciate your constructive feedback. Thank you.

10/10 Excellent

YOSHIMITSU

Stayed 6 nights in Apr 2024
Response from KGibson on 8 May 2024
Thank you for your feedback, we greatly appreciate it and hope to have you back soon.

10/10 Excellent

Nay3

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay, My family and I loved staying here. Very quite and relaxing. Close to shopping and dining. We definitely will be back 😊
Stayed 3 nights in Apr 2024
Response from DA on 18 Apr 2024
Thank you for the fantastic review! We are ecstatic you had an extraordinary vacation at Hilton Vacation Club Ridge on Sedona and cannot wait for your next visit.

6/10 Okay

Virginia

Stayed 1 night in Apr 2024
Response from DA on 7 May 2024
Thank you for your feedback, we greatly appreciate it.

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfect for our 2 week stay. This is a perfect location
Stayed 14 nights in Apr 2024
Response from KGibson on 16 Apr 2024
Thank you for the fantastic review! We are ecstatic you had an extraordinary vacation at Hilton Vacation Club Ridge on Sedona and cannot wait for your next visit.

10/10 Excellent

Sherry

Stayed 3 nights in Apr 2024
Response from KGibson on 6 May 2024
Thank you for your feedback, we greatly appreciate it and hope to have you back soon.

10/10 Excellent

Debra s

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, convenient, friendly staff
Stayed 2 nights in Apr 2024
Response from KGibson on 15 Apr 2024
Thank you so much for sharing your feedback about your vacation at Hilton Vacation Club Ridge on Sedona. It was our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff couldn’t be more friendly and accommodating. Room was clean and perfect for our purposes. Just far enough away from the Sedona chaos. Would stay there again without question.
Stayed 1 night in Apr 2024
Response from DA on 14 Apr 2024
Thank you for your feedback, we appreciate it. We hope to see you again soon :)!

10/10 Excellent

Caroline

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from KGibson on 15 Apr 2024
Thank you for sharing your vacation experience at Hilton Vacation Club Ridge on Sedona. We hope to welcome you back the next time you are in Sedona.

8/10 Good

Loriann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property overall was gorgeous and the pools and hot tub were a bonus. However... they tried to hard sell us to the 90" sell for a time share... and then put us in a below grade room facing the parked cars... so no usable balcony at all for us... and we were given a room that was adjoining to a family with children...not really relaxing and certainly not worthy of buying a time share...oy.
Stayed 6 nights in Apr 2024
Response from DA on 14 Apr 2024
Thank you for your review. We appreciate you taking the time to provide feedback and will circulate your comments amongst our team to improve future guest experiences.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 3 nights in Apr 2024
Response from DA on 11 Apr 2024
Thank you for your feedback, we appreciate it. We hope to see you again.

10/10 Excellent

Ronabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice. We didnt have a car so they drove us to our room.
Stayed 4 nights in Apr 2024
Response from KGibson on 10 Apr 2024
Thank you so much for sharing your feedback about your vacation at Hilton Vacation Club Ridge on Sedona. It was our pleasure to have the opportunity to serve you and hope to welcome you back for a future visit!

10/10 Excellent

Carolyn Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Clean.Very supportive in their efforts to ensure a pleasant experience.
Stayed 6 nights in Apr 2024
Response from KGibson on 10 Apr 2024
It's great to hear your stay was enjoyable. We always strive to provide our guests with a stay nothing less than wonderful. Thank you for the feedback and we hope to see you again.

8/10 Good

Leland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property just south of Sedona a few minutes. Nice little are with plenty of eats and a few shops. Most of your time will be in Sedona area. Property showing its age a little. Unit On ground floor and heard every step loud from above. Wakes you up. Ask for a top floor.
Stayed 4 nights in Apr 2024
Response from DA on 8 Apr 2024
Thank you for your feedback, we appreciate it.

6/10 Okay

Sebastian

n/a
Stayed 4 nights in Apr 2024
Response from KGibson on 8 Apr 2024
We pride ourselves on providing a memorable experience for our guests. We are disappointed to hear that we did not deliver in your case. Thank you for sharing your feedback with us.

4/10 Poor

Chester

Travelled with partner
Disliked: Property conditions & facilities
The picture of the room showed a contemporary room - the actual furniture was very dated and unattractive. Before i checked in, i had called and asked if there was an EV charger available for guest use and was told there was one. Unfortunately, it didn't work which caused a huge inconvenience in traveling to a public charger - i would not have driven this car had i known there would be no working charger on site. Overall, a very disappointing experience.
Stayed 3 nights in Mar 2024
Response from DA on 6 Apr 2024
We appreciate your feedback regarding your stay. Our goal is to ensure that you have a memorable vacation experience, and we regret to hear that we fell short of that in your case. We hope that the remainder of your vacation was relaxing.

10/10 Excellent

Aaliyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice!
Stayed 1 night in Mar 2024
Response from DA on 1 Apr 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in beautiful red rock
Stayed 7 nights in Mar 2024
Response from DA on 30 Mar 2024
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Eva

Travelled with partner
Our studio unit was clean, comfortable and functional. The property is conveniently situated to several good restaurants, hiking trails and views.
Stayed 3 nights in Mar 2024
Response from DA on 30 Mar 2024
Thank you for choosing to stay with us! We are glad to hear you enjoyed your time here.

8/10 Good

Hyesun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from DA on 30 Mar 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The natural beauty of the Sedona area is incomparable, the hotel was quiet, scenic and inviting. Definitely a five star stay for our family on this vacation.
Stayed 5 nights in Mar 2024
Response from DA on 30 Mar 2024
Thank you for choosing to stay with us! We are glad to hear you enjoyed your time here.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the kitchen and all the supplies throughout the kitchen provided, along with everything else in unit. Didn’t need anything else. Nice, clean and cozy. Would definitely stay here again and recommend it. Only negative, was the timeshare pressure at check in. Had to say no thank you about 3 times.
Stayed 3 nights in Mar 2024
Response from DA on 30 Mar 2024
Thank you for choosing to stay with us! We are glad to hear you enjoyed your time here.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
We were really far from the pool so that was a bummer.
Stayed 1 night in Mar 2024
Response from DA on 30 Mar 2024
Thank you for sharing your vacation experience at Hilton Vacation Club Ridge on Sedona.

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Property conditions & facilities
Adjacent to the golf course. Very convenient
Stayed 1 night in Mar 2024
Response from DA on 24 Mar 2024
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Por

Liked: Cleanliness, staff & service
Staff was great. Area quiet and clean.
Stayed 4 nights in Jan 2024
Response from DA on 24 Mar 2024
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay here for three weeks. It was nice to have a kitchen to use! We didn't get full use of the dishwasher as it was leaking on the floor so we stopped using it after two times. It was nice to have a balcony. You could hear people coming and going at all hours in the next room, but that was okay. The bed was comfy, although we requested flatter pillows and there were none. The puffy ones are hard on a bad neck! The bathroom was a nice big size with lots of counter space. The shower was nice and big, but the shower head had a loud squeal. But, overall, we had a nice stay at the Hilton and would go back again!
Stayed 21 nights in Feb 2024
Response from KGibson on 21 Mar 2024
There is no greater compliment for us to receive than a guest who wishes to return. Thank you for sharing your vacation experience at Hilton Vacation Club Ridge on Sedona and we hope to welcome you home for your next Sedona getaway!

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great concierge, wonderful apartment. Wish we had stayed here longer.
Stayed 2 nights in Mar 2024
Response from DA on 19 Mar 2024
Thank you for your feedback, we greatly appreciate it and hope to have you back soon.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 4 nights in Mar 2024
Response from DA on 16 Mar 2024
Thank you for your feedback, we greatly appreciate it and hope to have you back soon.

8/10 Good

Jo-Anne

Travelled with partner
Liked: Staff & service, property conditions & facilities
Liked our studio unit and location, sunny balcony
Stayed 21 nights in Feb 2024
Response from DA on 16 Mar 2024
Thank you for your feedback, we greatly appreciate it and hope to have you back soon.

8/10 Good

Karin

Travelled with partner
Liked: Cleanliness
While the room is dated it was very very clean. When we arrived at 4 our room was not ready so we had to wait over 30 mins. It is a Timeshare (we didn’t know that) and the concierges were friendly vultures trying to get us to sign up for a 90 minute sales pitch. Pool areas were lovely. And you cannot beat the views.
Stayed 4 nights in Mar 2024
Response from DA on 16 Mar 2024
Thank you for your feedback, we greatly appreciate it.