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Great place to stay! Easy check in/out. Staff were friendly. Rooms are very clean!
Ma Melanie
Stayed 1 night in May 2024
Response from Lonnie, GM on 13 May 2024
Spring greetings! Thank you for the wholehearted recommendation. We sincerely enjoyed having you as our guests. Please consider our hotel as your home away from home! Best,Lonnie,General Manager
Spring greetings! Thanks for the vote of confidence. It sounds like you enjoyed some views of the red rocks as well as our amenities. We designed the property to offer something a little more to guests. Looking forward to welcoming you back to the Aiden by Best Western Sedona! Best,Lonnie,General Manager
Thank you for choosing the Aiden by Best Western Sedona as your red rock basecamp for hiking. I am glad you enjoyed how convenient our location is to hiking trails both east and west of us. Please think of our hotel as your home away from home! Best,Lonnie,General Manager
Room was clean. I love the meditation room !! Staff is always friendly. This is my 6th time staying here!
Luisa
Stayed 1 night in May 2024
Response from Lonnie, GM on 9 May 2024
Thanks so much for your loyalty! We are honored to have you as a seasoned guest. I am glad that your Sedona experiences have been made better by staying at the Aiden by Best Western Sedona. Safe travels until we welcome you again! Best,Lonnie,General Manager
10/10 Excellent
Kathy
6 May 2024
Liked: Cleanliness, staff & service
Kathy
Stayed 1 night in May 2024
Response from Lonnie, GM on 9 May 2024
Greetings! Thank you for choosing the Aiden by Best Western as your go-to place to stay in beautiful Sedona. The team takes pride in making sure our guests have all they need for an amazing adventure. Safe travels until next time! Best,Lonnie,General Manage
The hotel is close to dining and other attractions. Breakfast not too good.
Roselita
Stayed 2 nights in Apr 2024
Response from Lonnie, GM on 6 May 2024
Spring greetings! Thank you for choosing the Aiden by Best Western Sedona. We are happy to hear that our location was convenient to all you wanted to see in Sedona. West Sedona is also home to some wonderful restaurants and on the way to the popular Seven Canyons hiking/biking area. I have also noted your suggestion for breakfast. We appreciate all input. Safe travels until we welcome you again! Best,Lonnie,General Manager
The grounds and pool were quite lovely, though it was too cold to swim. The room was fine. I liked that there was a small fenced dog yard.
Mary
Stayed 1 night in Apr 2024
Response from Lonnie, GM on 6 May 2024
Thank you for choosing the Aiden by Best Western Sedona. We are happy to hear you enjoyed your stay, and some of the amenities we offer. It sounds like your furry travel companion had a good time on the property as well. We know they love to travel too! We hope to welcome you back again soon! Best,Lonnie,General Manager
The property was safe, clean and accessible to all the major sights with public transportation.
Miriam
Stayed 3 nights in Apr 2024
Response from Lonnie, GM on 6 May 2024
Spring greetings! Thank you for choosing the Aiden by Best Western Sedona. We are happy to hear you found our property clean and safe. We know that can make all the difference! Please consider our hotel your home away from home in the red rocks!Best,Lonnie,General Manager
Clean rooms and friendly staff! Loved the massage chairs in the meditation room. Also really loved the wine bar right next door- great live music and fun place to go before heading to bed for the evening!
Melissa
Stayed 4 nights in Apr 2024
Response from Lonnie, GM on 3 May 2024
Spring greetings! Thank you for choosing the Aiden by Best Western Sedona. We are glad to see you enjoyed a warm welcome from the team and arrived to a clean room. It also sounds like you enjoyed our meditation room, massage chairs and our West Sedona location. It is sure nice to be able to walk to a fun wine bar! We hope your travels bring you back to beautiful Sedona! Best,Lonnie,General Manager
Walls not insulated enough. Able to hear voices in next room, toilet flushing and shower running at 3 in the morning. Not a lot of storage, Front desk person when we checked in was great and the breakfast person was fantastic.
Judith
Stayed 3 nights in Apr 2024
Response from Lonnie, GM on 29 Apr 2024
Greetings, and thank you for your recent stay. We are delighted to hear you enjoyed our signature friendly front desk service. We know that a smile can make all the difference when traveling! I have also noted your suggestions for next time and apologize for any noise concerns. Next time you plan to visit, let our team know at check in what your needs and desires are. We will always do our best to accommodate you. Happy spring travels! Best,Lonnie,General Manager
Greetings! Thank you for choosing the Aiden by Best Western Sedona. We hope you enjoyed all that our hotel offers. While with us, please don't hesitate to reach out to the team if there is anything we can do to enhance your experience. We are always here to attend to your travel needs. Until next time, we wish you continued, safe travels! Best,Lonnie,General Manager
10/10 Excellent
Nataniell
17 Apr 2024
Nataniell
Stayed 1 night in Apr 2024
Response from Lonnie, GM on 9 May 2024
Spring greetings! Thank you for being a guest of the Aiden by Best Western Sedona. It was our pleasure to provide comfort and all the amenities you needed in the heart of the red rocks. Please think of our hotel as your home away from home! Best,Lonnie,General Manager
10/10 Excellent
Cesar
16 Apr 2024
Cesar
Stayed 1 night in Apr 2024
Response from Lonnie, GM on 6 May 2024
Spring greetings! Thank you for choosing the Aiden by Best Western Sedona. We are glad to hear you enjoyed a great visit. Please think of our property as your red rock adventure basecamp! Best,Lonnie,General Manager
Spring greetings! Thank you for the generous ratings. It is nice to know that your stay was worthy of recommending to trip planners. Our team aims to make staying in Sedona relaxing and comfortable. Wishing you continued, safe travels! Best,Lonnie,General Manager
8/10 Good
Julieta
Travelled with group
14 Apr 2024
Liked: Property conditions & facilities
Good location
Julieta
Stayed 1 night in Apr 2024
Response from Lonnie, GM on 20 Apr 2024
Spring greetings! Thank you for the generous ratings. We are glad that your experience was all you hoped, especially our location. West Sedona is more relaxing than Uptown Sedona, while being close to some excellent restaurants. I hope to enjoyed all that we offer! Looking forward to welcoming you back to the Aiden by Best Western Sedona. Best,Lonnie,General Manager
Greetings! Thank you for the generous ratings. I am glad to hear you enjoyed your stay, as we take great pride in guest satisfaction. Please think of the Aiden by Best Western Sedona your home away from home! Best,Lonnie,General Manager
Greetings! Thank you for the generous ratings. Please think of the Aiden by Best Western as your home away from home in Sedona. Safe travels until we welcome you again! Best,Lonnie,General Manager
Greetings! Thank you for choosing the Aiden by Best Western Sedona. We appreciate the great ratings and hope you will always consider us your home away from home! Best,Lonnie,General Manager
4/10 Poor
Stefanie
10 Apr 2024
Disliked: Cleanliness, staff & service
There was hair belonging to the previous guests in my shower and sink. There was dog hair on the bed and my clothes were dirty with the pet hair upon leaving the room (I did not have any pets with me). For the price, the service and cleanliness were not up to that standard.
Stefanie
Stayed 1 night in Apr 2024
Response from Lonnie, GM on 11 Apr 2024
Greetings, and thank you for your recent stay. It sounds like there were a couple of areas of your experience that did not meet expectations. For that, I sincerely apologize. I have passed your feedback to our housekeeping team to determine how we can ensure this does not happen again. We score high on our Best Western cleanliness inspections, which makes anything less a concern. Had we known you were having an issue, we would have sought an immediate remedy, including sending a team member rectify the issue or finding an alternate room. We are always here to serve you! On a future occasion, we hope to have the opportunity to fulfill all your expectations for a comfortable and relaxing Sedona experience. Best,Lonnie,General Manager
Loved the meditation room.
The outdoor fireplace area was very pleasant.
Mary
Stayed 1 night in Mar 2024
Response from Lonnie, GM on 1 Apr 2024
Greetings! Thank you for recommending our hotel's amenities to trip planners. We have invested heavily in the property to include relaxation areas such as the patio, garden and meditation room. Please consider the Aiden by Best Western Sedona your home away from home! Best,Lonnie,General Manager
8/10 Good
karoly
29 Mar 2024
Liked: Cleanliness, staff & service
Nice place to stay
karoly
Stayed 4 nights in Mar 2024
Response from Lonnie, GM on 1 Apr 2024
Thank you for choosing the Aiden by Best Western Sedona! We are delighted this was a great stay, and worthy of a recommendation. Our team always goes the extra mile to make guests feel special. I hope that we will have another opportunity to welcome you back to the red rocks! Best,Lonnie,General Manager
I would recommend this property for all my friends,that is real nice location and views around.
regina
Stayed 3 nights in Mar 2024
Response from Lonnie, GM on 29 Mar 2024
Greetings! Thank you for choosing the Aiden by Best Western Sedona. I sincerely appreciate the recommendation. Knowing your stay was a success means a lot to the team. You have found your red rock home away from home! Best,Lonnie,General Manager
My 16 year old approved of the location and facility. We will be back with more time. We only did an overnight stay.
Adilene
Stayed 1 night in Mar 2024
Response from Lonnie, GM on 29 Mar 2024
We look forward to your return! You can always count on us to provide exceptional and comfortable hospitality in Sedona. I appreciate you taking the time to recommend our hotel. Happy spring travels from your team at the Aiden by Best Western Sedona! Best,Lonnie,General Manager
Second stay in 3 nights. We broke it up. But the staff was friendly both check ins, room and bathroom were clean. The beds and pillows were comfortable. Great place to land.
Marcy
Stayed 1 night in Mar 2024
Response from Lonnie, GM on 25 Mar 2024
Spring greetings! Thank you for landing at the Aiden by Best Western Sedona. It sounds like your stays were both comfy and welcoming. I am glad to hear you enjoyed your time at our hotel and in our beautiful town. Looking forward to welcoming you back to the red rocks! Best,Lonnie,General Manager
Check in was quick and easy. The room/bathroom were very clean. Good breakfast.
Marcy
Stayed 1 night in Mar 2024
Response from Lonnie, GM on 25 Mar 2024
Spring greetings! Thank you for choosing the Aiden by Best Western Sedona. We are happy that your check-in was easy and quick. That meets our goal of making vacation in Sedona effortless! Please think of our hotel as your home away from home! Best,Lonnie,General Manager
10/10 Excellent
Patrick
Travelled with family, Travelled with group
8 Mar 2024
Liked: Property conditions & facilities
Clean and well kept
Patrick
Stayed 5 nights in Feb 2024
Response from Lonnie, GM on 9 Mar 2024
Greetings! Thank you for choosing the Aiden by Best Western Sedona. We are happy to hear you enjoyed a great experience, arriving to a clean room. Please consider our hotel your red rock home away from home! Best,Lonnie,General Manager
Super clean, quiet at night, great views of surrounding mountains, nice restaurant on site.
Neil
Stayed 2 nights in Mar 2024
Response from Lonnie, GM on 6 Mar 2024
Greetings! Thank you for the wonderful recommendation. It sounds like you have found a perfect home away from home in the red rocks. I am glad you arrived to a clean room, as it is something we take pride in. It also sounds like you enjoyed the Golden Goose for a meal! Thank you again for choosing the Aiden by Best Western Sedona! Best,Lonnie,General Manager
10/10 Excellent
Joanna
28 Feb 2024
Liked: Cleanliness
Joanna
Stayed 1 night in Feb 2024
Response from Lonnie, GM on 1 Mar 2024
Greetings! Thank you for the excellent ratings. We are delighted that you enjoyed your Sedona experience at the Aiden by Best Western. Our team loves to host visitors and share all that we offer. We hope to welcome you again! Best,Lonnie,General Manager
Greetings, and thank you for your recent stay in Sedona. We are happy to hear you enjoyed a welcoming experience, and our convenient location in West Sedona. Please think of the Aiden by Best Western Sedona as your home away from home! Best,Lonnie,General Manager
It was in a nice area and had a great view from the patio to wake up to! The rooms were quiet and clean!
Nichole
Stayed 3 nights in Feb 2024
Response from Lonnie, GM on 26 Feb 2024
Greetings! Thank you for choosing the Aiden by Best Western Sedona. It sounds like you had a pleasant stay, including a lovely view from your patio. Please consider our hotel your home away from home in the red rocks! Best,Lonnie,General Manager
Clean and relaxing environment. The staff is excellent.
Rosanne
Stayed 2 nights in Feb 2024
Response from Lonnie, GM on 26 Feb 2024
Greetings! Thank you for choosing the Aiden by Best Western Sedona. We appreciate your generous comments. It sounds like cleanliness and service were highlights! Please think of our hotel as your home away from home! Best,Lonnie,General Manager
I’m impressed with the surroundings magnificent view with lots of activities and Tesla superchargers. The room is so clean and well decorated. Front desk person was so nice. He showed us maps and some tips to get around. Checked in is just minutes. Overall, it is good for the price.
Vivian
Stayed 1 night in Feb 2024
Response from Lonnie, GM on 22 Feb 2024
Wonderful! Thank you for the generous recommendation. It sounds like you had a great stay, with many highlights. We have invested heavily in the hotel and all of our amenities over the last few years, leading to great guest experiences. Looking forward to welcoming you back to the Aiden by Best Western Sedona! Best,Lonnie,General Manager
Greetings! Thank you for choosing the Aiden by Best Western Sedona. We are glad to hear you enjoyed a great experience! It was our pleasure to provide exceptional hospitality in the heart of Sedona. Safe travels until next time! Best,Lonnie,General Manager
Thank you for your recent stay. It is always a disappointment to learn when we miss the mark for hospitality. Without comments though, we are unsure of which areas to focus our improvements upon. You can be sure that we use all guest feedback to improve. Our highest intention is comfortable hospitality in Sedona! On a future occasion, we hope to have the opportunity to restore your faith in our hotel. Until then, we wish you continued, safe travels! Best,Lonnie,General Manager
Overall great place to stay. Very clean. Would recommend staying on a upper room for the view
Leena
Stayed 1 night in Feb 2024
Response from Lonnie, GM on 19 Feb 2024
Thank you for the recommendation! It sounds like you enjoyed a great stay at the Aiden by Best Western Sedona. I am glad that you arrived to a clean room, and had an overall great experience. We designed the hotel and all our amenities to make staying in the red rocks easier! Looking forward to welcoming you again! Best,Lonnie,General Manager
Thank you! We appreciate the two thumbs up. It sounds like you enjoyed a clean, comfortable stay. Please think of the Aiden by Best Western Sedona the next time your travels bring you to our beautiful red rocks! Best,Lonnie,General Manager
The breakfast selection was really great, the mattress was super comfy and we slept very well. It was clean. Staff was friendly and helpful. Nice that there's a fire pit and a meditation room with massage chairs... Real bonus there! The location was great and so close to everything in Sedona. We had a great 3 night stay and will definitely be back.
Lisa
Stayed 3 nights in Feb 2024
Response from Lonnie, GM on 19 Feb 2024
Thanks so much! It sounds like this was a really enjoyable stay. I appreciate you sharing the things that made it special such as the massage chairs, breakfast, our location and comfy beds. It also sounds like our team came through with exceptional hospitality! We look forward to your next stay. Happy travels until then! Best,Lonnie,General Manager
Greetings, and thank you for choosing the Aiden by Best Western Sedona. It looks like you enjoyed a comfortable hospitality experience in the red rocks! Please consider our property your home away from home. We would love to welcome you back again soon! Best,Lonnie, General Manager
We came during a rare snow event. We couldn’t see anything that Sedona is known for! Our hostess at the desk helped us make the most of the experience available to us!
Teresa
Stayed 2 nights in Feb 2024
Response from Lonnie, GM on 12 Feb 2024
While I am happy to hear you were able to enjoy such a rare occurrence in Sedona, I am sorry you didn't get to see it all! You will just have to return sometimes. Thanks for taking time to give your stay a five-star rating, and compliment the team on hospitality. We love to share all that Sedona offers. Wishing you continued, safe travels! Best,Lonnie,General Manager
It was a great place to stay for a 2 day sightseeing /shopping tour of the Sedona area. It's priced right with a convenient location and a lovely view. It was clean and comfortable with friendly personnel and a nice free breakfast.
Deborah
Stayed 3 nights in Jan 2024
Response from Lonnie, GM on 8 Feb 2024
Wonderful! Thank you for choosing the Aiden by Best Western and then taking time to write a recommendation. I am so glad you were able to enjoy a welcoming and convenient experience. Our team is really happy to share all that our beautiful town offers! Please think of our hotel as your red rock home away from home! Best,Lonnie, General Manager
10/10 Excellent
MARIA
4 Feb 2024
MARIA
Stayed 1 night in Feb 2024
Response from Lonnie, GM on 22 Mar 2024
Thank you Maria! We appreciate your excellent ratings. We aim to make your Sedona visit the best! Please consider the Aiden by Best Western Sedona your home for red rock adventure! Best,Lonnie,General Manager
We had a wonderful stay at Aiden. It is perfectly located, but tranquil. I really enjoyed experiencing the meditation room as well as walking to the restaurants nearby.
Vineetha
Stayed 3 nights in Feb 2024
Response from Lonnie, GM on 6 Feb 2024
Greetings! Thank you for taking time to share your experience. I am so delighted to know that you enjoyed a great visit to Sedona. We recently our meditation and have gotten great feedback about the massage chairs. Lastly, it sounds like our location was perfect for walking to restaurants. Some of the best restaurants in town are within a mile of us. Looking forward to welcoming you again. Best,Lonnie,General Manager
Great location with walking to food, wine bar and much more. Nice facility with a dog play area, gym and stellar massage chairs. Nice breakfast and super friendly staff.
Lee
Stayed 1 night in Jan 2024
Response from Lonnie, GM on 6 Feb 2024
Thanks so much! We are delighted to hear you enjoyed all the amenities we offer. The massage chairs are a new addition! I am glad you took advantage of our location as well. There are several restaurants near us as well as the wine bar. On a future occasion, we hope to welcome you back to beautiful Sedona! Best,Lonnie, GM
Greetings! Thank you for the generous ratings. You can always count on the Aiden by Best Western Sedona for exceptional hospitality! Looking forward to welcoming you again! Best,Lonnie, GM
Greetings! Thank you for choosing the Aiden by Best Western Sedona. We are glad to hear you enjoyed a great experience. You can count on us for red rock hospitality and excellent amenities like complimentary breakfast, massage chairs, a pool and fire pits. Looking forward to welcoming you again! Best,Lonnie, General Manager
The property was exceptionally kept up. Three concerns the furnace was very loud and unable to turn up the thermostat without a loud noise resonating in the room. Two there was a loud barking dog. Three the shower water pressure marginal.
regina
Stayed 1 night in Jan 2024
Response from Lonnie, GM on 29 Jan 2024
Thank you for choosing the Aiden by Best Western Sedona. We are glad to hear that our hotel's ambiance was a highlight of your experience. That being said, we also have noted your feedback for review. While here, don't hesitate to reach out the team if there is anything you need. We are here to serve you! Safe travels until next time! Best,Lonnie,General Manager
Greetings! Thank you for the generous ratings. We are happy to hear you enjoyed a great experience. You can always count on the Aiden by Best Western Sedona for exceptional hospitality in the red rocks! Safe travels until we have the privilege of welcoming you again! Best,Lonnie,General Manager
Winter greetings! Thank you for the five-star ratings. It’s always so encouraging to hear when we’ve hit the mark for exceptional service. We believe that what takes a stay from “mediocre” to “exceptional” is the quality of the hospitality received, and we appreciate you taking the time to let us know that we’re on point! We look forward to welcoming you back to the Aiden by Best Western Sedona! Best,Lonnie,General Manager
Greetings! Thank you for taking time to celebrate your successful stay at the Aiden by Best Western Sedona. We sincerely appreciate the excellent ratings, as it lets us know when we have hit a bullseye for hospitality! You have found your red rock home away from home! Best,Lonnie, General Manager
Dog was barking next door. Woke us up early in the morning
Rickey
Stayed 2 nights in Jan 2024
Response from Lonnie, GM on 18 Jan 2024
Greetings, and thank you for your recent stay. It is with regret that we learn there was a noise disturbance from one of our pet guests. I apologize for the unwelcome sounds. Please be assured that we have policies in place to address such situations, which makes them rare. I understand how frustrating it can be to have your rest disrupted, especially when you are away from home and seeking a comfortable stay. In the unlikely event something like this happens again, please don't hesitate to reach out to the team. On a future trip, we hope you will give us another opportunity to host you and provide the tranquil and restful stay you expect and deserve. Best,Lonnie, General Manager