4/10 Poor
SHILLEN
Travelled with family
26 Mar 2024
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed here for 4 nights/5 days and this is your typical Residence Inn style rooms/suites but in an Embassy Suites style building. Unfortunately I wasn't fortunate enough to get a room with a nice view of the city or of Lake Union, I got the storage building next door. The rooms are spacious but could benefit with being more modern. Location is ok, right off the freeway, lots of places to eat within walking distance.
The shower drains incredibly slow but not enough to bother about. My main complaint is this location does full turn down housekeeping every other day and unfortunately I never received on the scheduled day I was suppose to get it. When I got back to the hotel if was late and crying desk assured me he would make sure housekeeping was aware to come to the room the next day for the turn down service and give new fresh towels. However that didn't happen again for the second night. Front desk didn't seem like it was a top priority to them when I advised of the issue.
The breakfast staff was great. always keeping the food stations replenished and dining areas clean. The food selection was just alright, nothing spectacular and always the same everyday :
1. Scrambled Eggs
2. Breakfast Potato that had NO seasoning
3. Sausage Patties
4. White Steamed Rice
5. Make Your Own Waffle Station
6. Hard Boiled Eggs
7. Bagel/Toast/English Muffin Station
8. Yogurt
9. Oatmeal and Toppings Station
10. Juice/Coffee/Milk Station
SHILLEN
Stayed 4 nights in Mar 2024