Interior
Check availability

Reviews of Gran Casa Sayula Hotel & Spa

4 out of 5
Gran Casa Sayula Hotel & Spa
Avila Camacho 73, Centro Histórico, Sayula, JAL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 63 out of 87 reviews" "
Rating 8 - Good. 16 out of 87 reviews" "
Rating 6 - Okay. 4 out of 87 reviews" "
Rating 4 - Poor. 2 out of 87 reviews" "
Rating 2 - Terrible. 2 out of 87 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juan, Redwood City

Liked: Cleanliness, staff & service, property conditions & facilities
Colonial traditional hotel within walking distance from city center.
Stayed 2 nights in May 2024

6/10 Okay

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
the restaurant closes early on Sundays and they were not a lot of options. when it came to variation of food
Stayed 3 nights in Apr 2024
Response from HOTEL GRAN CASA SAYULA on 18 Apr 2024
Agradecemos su comentario, fue un placer recibirlo. Lo esperamos pronto.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colonial style. Very relaxing. Nice staff. Beatiful barroco paintings
Stayed 1 night in Apr 2024
Response from Hotel Gran Casa Sayula on 16 Apr 2024
Agradecemos su comentario, fue un placer recibirle. Lo esperamos pronto!

10/10 Excellent

Fernando

Stayed 1 night in Sep 2023
Response from HOTEL GRAN CASA SAYULA on 2 Nov 2023
Agradecemos su calificación. ¡¡Lo esperamos pronto!!

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is small but with a lot of charm. Room was simple and functional. Shower had amazing water pressure, a little too rough on the baby but we were able to adjust it. A/C unit worked very well thank god because we went during the major heat wave Mx had. The only complaint would be the pool water was not clean. Would stay here again.
Stayed 3 nights in Jun 2023
Response from HOTEL GRAN CASA SAYULA on 9 July 2023
Agradecemos sus comentarios, los esperamos pronto. Será un placer atenderlos nuevamente!!!

10/10 Excellent

José Petronilo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great place
Stayed 3 nights in Apr 2023
Response from JOSE on 19 May 2023
WE ARE HAPPY TO READ, THAT YOU LIKED OUR FACILITIES, WE ARE WAITING FOR YOUR VISIT AGAIN, THANKS FOR YOUR COMMENTS

10/10 Excellent

victor

Stayed 1 night in Apr 2023

10/10 Excellent

Oscar H

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff made us feel at home. Excellent local cuisine, comfortable beds. A great experience
Stayed 1 night in Oct 2022
Response from Hotel Gran Casa Sayula on 1 Nov 2022
We appreciate your comments and look forward to your soon return.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very clean and well maintained. Parking was convenient and secure. The restaurant food and service was excellent, The hotel was close to the shopping area. Overall, we had a great experience.
Stayed 4 nights in Aug 2022

10/10 Excellent

Angel Genaro

Stayed 1 night in Aug 2022

10/10 Excellent

Amalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

4/10 Poor

Manuel, San Leandro

Travelled with family
Disliked: Cleanliness
the air conditioning machine was noisy, there was no hair shampoo and dust on the headboards of the bed, to be a place of rest and spa it needs to pay more attention
Stayed 1 night in Jun 2022
Response from Hotel Gran Casa Sayula on 15 June 2022
Buen Día! Estimado Manuel, para nosotros fue un placer atenderlos, lamentamos los inconvenientes presentados en su habitación y que fueron atendidos en el momento. Agradecemos su visita, los esperamos pronto!

10/10 Excellent

Milton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Beautiful place, the team was very friendly
Stayed 1 night in Dec 2021

10/10 Excellent

Genaro

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Hotel Gran Casa Sayula on 15 Nov 2021
Frank, agradecemos sus comentarios. Lo esperamos pronto!

8/10 Good

Joseph

Stayed 3 nights in Oct 2021

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful, perfect for what we needed
Stayed 1 night in Sep 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway.
Had a couple of drinks while waiting for room than a superb supper of filet mignon before going to the spa at 7.30. We did the steam room first then a wonderful massage. I love this place.
Stayed 1 night in Feb 2020

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
This has been the best hotel we have stayed at including the states. Wonderful people, food, and atmosphere.
Stayed 1 night in Jul 2019
Response from great on 22 July 2019
your coment means so much to us, thank you

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great if you like to spend time in the central part of the town. Shops are nearby and a good selection of restaurants are within walking distance. If you would like to exchange dollars for pesos, there is a currency exchange not more than half a block away. There were no security concerns that we had.
Stayed 4 nights in Jun 2019
Response from great on 22 July 2019
your coment means so much to us, thank you

8/10 Good

Eribaldo, Los Angeles CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in Casa Sayula was pleasant. All the staff from the front desk, restaurant, bar and spa were amazing, really nice and willing to help with anything you needed. At the restaurant we had their famous shrimp and rib eye and they were delicious. The only downside / complain on our behalf was that we would appreciate if the manager ( I think her name was Jessica ) should be more insisting as she was on charging us a third person, to make sure that the sink and water in shower work properly so that the guest can shower with out cold water and a broken sink. Even if was just two of us.
Stayed 2 nights in Oct 2018
Response from Staff de recepcion on 10 Dec 2018
Dear Eribaldo, we appreciate your comments and we will do our best to improve it to give you a better service, we apologize for the inconveniences. I wish you an excellent day. Best regards Sandra

10/10 Excellent

HG, Riverside, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room, beautiful garden, and helpful & friendly staff.
Stayed 2 nights in Oct 2018

10/10 Excellent

JD, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Enjoyed my stay nice hotel very close to la plaza within walking distance very convenient location. Their wifi was weak at times, the restaurant had good food.
Stayed 5 nights in Mar 2018
Response from Staff de Recepcion on 22 Apr 2018
Gracias por su visita! Esperamos tenerles pronto de nuevo en nuestro Hotel Gran Casa Sayula.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, I love everything
The food was delicious and the facilities were really good
Stayed 1 night in Mar 2018
Response from Staff de racepcion on 21 Apr 2018
Gracias por su visita! Esperamos tenerles pronto de nuevo en nuestro Hotel Gran Casa Sayula.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel near the plaza. Stayed here while visiting Tapalpa.
Stayed 1 night in Feb 2018
Response from Staff de recepcion on 21 Apr 2018
Gracias por su visita! Esperamos tenerles pronto de nuevo en nuestro Hotel Gran Casa Sayula.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel in the center of Sayula
The service at the hotel was superb. The manager made arrangements for a private tour of a candy factory and then drove us there because the factory did not have signs up. The restaurant is situated in the centre court of the hotel is prices are reasonable. The food and service very good. We had an excellent lunch there. At dinner we all were craving hamburgers, even though they are not on the menu, the chef prepared them for us.
Stayed 1 night in Jan 2018

10/10 Excellent

yvette, tucson, az

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sayula amazing
Was kinda wondering how this place would be ! Turned out perfect! Very clean very pretty, comfortable! Nice staff , helpful staff , good food , hot shower ! Just overall great place to stay ! We’re from Tucson , az and it was the best !
Stayed 1 night in Dec 2017
Response from Gran Casa Sayula on 14 Dec 2017
Thank you very much for your comments.

10/10 Excellent

Sandy , Colton, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
I loved staying at the Gran Casa Sayula Hotel & Spa. It's a very beautiful hotel. The room was very comfortable. The staff is very helpful and kind. They strive to keep the premises clean and do a great job at it. The only thing that I was not a fan of the food at the restaurant there. I had a plate in which the waiter described that it included a special salsa and when it arrived, the salsa was tomato sauce. I had machaca the next day and it had a fish odor :(
By the pool
Partial View from the Dining Area
Stayed 3 nights in Jun 2017

10/10 Excellent

Luanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
This is a wonderful place to get renewed. The staff is attentive and friendly, the pool is a delight, and the massages alone are worth the trip. The rooms are air conditioned, very clean and comfortable. All this and they take small dogs. We look forward to our next visit. May it be soon.
Stayed 3 nights in Jun 2017

10/10 Excellent

Stephany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was well in Sayula
Our stay at the Gran Casa Sayula was wonderful. The location was ideal for walking to the market and Ojeda knives, etc. The room was tasteful and comfortable. I would definitely go back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem of a hotel
Excellent all the way around! Great restaurant, steak dinner was top of the line You wouldnt think of finding such a world class act hotel in that smaller city. People are friendly and helpful.

10/10 Excellent

John, Long Beach, CA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel conveniently located in town
The first impression driving into the parking lot is very nice. There is a very open and airy feel to the hotel. The rooms surround an open central plaza with a nice fountain and greenery. The hotel staff were friendly and helpful. The room was very clean and comfortable and the shower had nice water pressure. It was nice of them to leave treats on our pillows (Cajeta) when they turned down the bed. We had breakfast in the open plaza area and the food was very good and inexpensive. I really have no complaints.

10/10 Excellent

Vincent, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An incredible find
What a gem in the middle of Mexico. A class act. Loved it.

10/10 Excellent

Javier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien solo el servicio del restaurante muy enojó a la señora
Stayed 2 nights in Apr 2024

10/10 Excellent

Abril

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Recomendable la sesión de masajes, jacuzzi y baño de vapor.
Stayed 3 nights in Mar 2024
Response from Hotel Gran Casa Sayula on 16 Apr 2024
Es para nosotros muy grato saber que disfrutaron de nuestros servicios. Agradecemos su recomendación.Los esperamos pronto!

10/10 Excellent

Raul, Aguascalientes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy agradable y buena comida
Stayed 1 night in Jan 2024
Response from HOTEL GRAN CASA SAYULA on 29 Jan 2024
Agradecemos su comentario, es para nosotros un honor recibirle nuevamente. Lo esperamos pronto!

10/10 Excellent

Paulina

Stayed 1 night in Nov 2023

2/10 Terrible

Javier

Stayed 1 night in Sep 2023
Response from HOTEL GRAN CASA SAYULA on 9 Oct 2023
Lamentamos el inconveniente presentado y el motivo por el que no pudo alojarse en nuestras instalaciones. Por políticas no se pudo cancelar su reserva el mismo día de su llegada, pero eso es ajeno a nosotros.

10/10 Excellent

Raul, Aguascalientes

Liked: Cleanliness, staff & service, property conditions & facilities
Uno de los hoteles mas agradables de Jalisco y la comida Excelente!
Stayed 1 night in Aug 2023
Response from HOTEL GRAN CASA SAYULA on 12 Aug 2023
Agradecemos sus comentarios, es para nosotros un honor recibirles nuevamente. Los esperamos pronto!

2/10 Terrible

ana jimena

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
NO HAY SERVICIO DE LIMPIEZA
EN TODA LA ESTACIA NO NOS LIMPIARON LA HABITACION JAMÁS, POR LA TARIFA TAN COSTOSA DEBERIA SER OBLIGATORIO!!!! ES UN ABUSO QUE UN HOTEL ESPERE QUE SUS HUESPEDES LIMPIEN SU CUARTO, LAVEN SU BAÑO Y SAQUEN SU BASURA
Stayed 3 nights in May 2023
Response from Gerencia de Hotel Gran Casa Sayula on 18 June 2023
Estimada Ana Jimena, Lamentamos lo sucedido durante su estancia, nos sorprende este tipo de comentarios ya que existe una amplia comunicación con el departamento de ama de llaves y recepción. El único motivo por el cual se respeta el ingreso a la habitación es en dado caso de que se encuentre el letrero de No molestar. Agradecemos sus comentarios y estaremos revisado con el departamento lo sucedido.Los esperamos pronto!

6/10 Okay

Elena

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
No me gustó que me cobraran más dinero al llegar cuando yo ya había pagado por dos menores
Stayed 1 night in Oct 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
increible
genial muy padre el hotel es mi tercera visita
Stayed 2 nights in Sep 2022
Response from Hotel Gran Casa Sayula on 12 Oct 2022
Agradecemos sus comentarios, es para nosotros un placer atenderle en cada visita. ¡Lo esperamos pronto en nuestras instalaciones!

10/10 Excellent

Raul, Aguascalientes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy cómodo tranquilo y con excelente restaurante
Stayed 3 nights in Sep 2022
Response from Hotel Gran Casa Sayula on 12 Oct 2022
Agradecemos sus comentarios, son muy valiosos para nosotros. ¡Lo esperamos pronto en nuestras instalaciones!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien! El servicio y atención excelente
Stayed 1 night in Sep 2022
Response from Hotel Gran Casa Sayula on 12 Oct 2022
Agradecemos sus comentarios, son muy valiosos para nosotros. ¡La esperamos pronto en nuestras instalaciones!

8/10 Good

Araceli Guadalupe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Rosa Josefina

Stayed 1 night in Jul 2022

8/10 Good

Irene

Stayed 2 nights in May 2022

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Francisco Cuauhtemoc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, el personal es amable y atento, los alimentos en el restaurante estupendos con una carta muy variada, ampliamente recomendable
Stayed 1 night in Mar 2022