This hotel was absolutely spectacular! I felt like I was staying with a cousin at her private home. Valida and Ema made me feel so welcome and comfortable, I can't say enough good things about the experience they provide. The hotel is efficient and clean, with lovely personal touches (books in rooms, especially). The location is great for access to Bascarsija, and everything in the city is within walking distance of this hotel. The highlight of my days was made to order breakfast with Valida. The food was great, but the company was even better. Don't hesitate. Stay here, and feel like family!