Luxury Quadruple Room
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Reviews of Keio Plaza Hotel Sapporo

4.5 out of 5
Keio Plaza Hotel Sapporo
2-1 North 5 West 7,Chuou-ku, Sapporo, Hokkaido

Reviews

9.2

Wonderful

Rating 10 - Excellent. 649 out of 1005 reviews" "
Rating 8 - Good. 287 out of 1005 reviews" "
Rating 6 - Okay. 49 out of 1005 reviews" "
Rating 4 - Poor. 14 out of 1005 reviews" "
Rating 2 - Terrible. 6 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Travelled with partner
Very clean and very nice staff. Would definitely stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very professional staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Wang Kwong

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near the Sapporo station, reminiscent of the hotel from Murakami’s book :)
Stayed 2 nights in Apr 2024

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 4 star hotel, lived up to my expectations. Bit of a walk from the station, but easily walkable, can do mostly underground walkway if necessary. Staff are plentiful and are above and beyond in service. On Premier floor, lounge was a bit of a disappointment, snacks small, but well presented, had to pay if you wanted a glass of wine. Otherwise a great stay.
Stayed 3 nights in Apr 2024

8/10 Good

Soke Queen Amber

Travelled with partner
Liked: Staff & service, property conditions & facilities
Comfortable lobby and room. Staff were very polite and attentive. Breakfast was awesome. However room is not as soundproof as can hear the running and stomping very clearly from room above. Also can hear kid crying several times a night from room above.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Value especially when traveling with kids. Got a room with 4 beds and 2 bathrooms
Stayed 2 nights in Mar 2024

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a family room - 4 beds in a room and the fact that came with 2 bathrooms was a bonus.
Stayed 2 nights in Mar 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated rooms were very nice and good sized for Japanese hotel rooms. The club lounge next to the lobby was very nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Young Mi, Larkspur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and kind staff. We ate Japanese cuisine at the B1 Akizu restaurant. It was amazing taste.
Stayed 1 night in Mar 2024

10/10 Excellent

Ervin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Melvin

Travelled with partner
Liked: Staff & service
Bathroom would benefit from a refresh.
Stayed 5 nights in Feb 2024

10/10 Excellent

Aoi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and great service. Lounge access was a nice touch. I wish the pillow was a bit bigger and more stuffed but besides that, everything was great and the convenience of being a ski bus stop from Niseko can’t beat anything else.
Stayed 2 nights in Feb 2024

10/10 Excellent

Pui Man Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many customers during the breakfast buffet. Please consider to control the number of customers in different sessions (such as every 30 mins).
Stayed 1 night in Feb 2024

10/10 Excellent

Jiing Yuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel with spacious rooms and attentive staff. Great location close to Sapporo station for easy access to areas nearby.
Stayed 1 night in Jan 2024

10/10 Excellent

Cheuk, Doncaster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top 5 star hotel and we enjoyed the dinner in the hotel restaurant. Fresh and delicious. Great staffs too.
Stayed 1 night in Jan 2024

8/10 Good

Carol

Stayed 7 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Cafe Gone
We arrived in the evening and had planned to have dinner at the cafe on the lobby floor which we had patronised on our last two trips to Keio Plaza Sapporo. It served good simple food at reasonable prices. To our disappointment, the cafe was walled off and is now a Club Lounge for people with a special entry card. The restaurants in the hotel were priced at $50, $60, $80 per head. At least one restaurant was adults only (we had two children on our party aged 10 years and 8 years). There is a 7-11 on the other side of the road from the hotel and four of our group had convenience store food for dinner. Two of us walked back to the railway station and had a lovely Chinese meal in the Joyful Food arcade.
Stayed 7 nights in Jan 2024

10/10 Excellent

JEMME KOK PING

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

CHWEE LING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Joey, Vancouver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room in Japan. Experienced and friendly staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard, new york

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very professional and service was excellent
Stayed 4 nights in Nov 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge was very helpful in securing a reservation for us at one of the nicest "Genghis Kahn" restaurants. She had to multiply calls to find one that was willing to give us a last minute reservation.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sze

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Fu Yuen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient , Toyota car rental just at downstair. Bus stop to airport is located behind the hotel. Hotel staffs are friendly, room is clean . Walkable distance to JR Sapporo station, 7-11 just opposite the hotel. This hotel is highly recommended. Breakfast is good.
Stayed 4 nights in Nov 2023

10/10 Excellent

Tay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service was good . Staff managed to arrange to switch our room at late evening and our room view was amazing !
Stayed 7 nights in Oct 2023

10/10 Excellent

Robert, Hayward

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly. Great services , convenient and safe
Stayed 4 nights in Oct 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will most definitely be coming back to stay at this hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kar Chun Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Tawan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Sajith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with easy access to the city center and surrounding attractions. Loved the buffet breakfast. It would be nice if the rooms were a little spacious and if they have coin laundry facility. But other than that, overall highly recommended!
Stayed 6 nights in Oct 2023

10/10 Excellent

Thomas

Nice
Roomy, comfortable, and well arranged.
Stayed 2 nights in Oct 2023

10/10 Excellent

choong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff service
Stayed 2 nights in Oct 2023

10/10 Excellent

WEI JIN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed hotel with good service standards, although a little far from Sapporo station it is probably the best hotel in the area.
Stayed 3 nights in Oct 2023

10/10 Excellent

Xavier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i loved it !
Stayed 2 nights in Oct 2023

10/10 Excellent

Tawan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Say Chuan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a slightly quieter area of Sapporo. No issues if you are driving. Place is clean and staffs are friendly. As usual in Japan, most staffs can speak some to intermediate English. Otherwise, personally I find it a nice location that I will consider if I ever visit Sapporo.
Stayed 2 nights in Oct 2023

10/10 Excellent

Yip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good hotel, room space good, will definitely go back again.
Stayed 4 nights in Oct 2023

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed some information from the concierge but no one was around, except a bell person who tried to help but his English wasn’t very good. Another older gentleman came by and said he didn’t know and couldn’t help us. A lady came by when she noticed the situation, I believe her name was Tomoko Horiuchi. I’m not sure what her position was but she immediately started researching about the train information we were asking about. This was surely an experience to remember about Keio Plaza and kind of forget about the bad.
Stayed 5 nights in Oct 2023

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Upgrade was nicely done. Concierge service was very helpful. Close to Tokyo Station.
Stayed 4 nights in Oct 2023

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

STEVE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to the station and Damarui shopping centre. Stroller was available for use and this helps for family with kids.
Stayed 2 nights in Sep 2023

8/10 Good

Kok

Stayed 1 night in Sep 2023

10/10 Excellent

Kenro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, Nice facility, clean and quiet rooms, Very helpful staff. All excellent.
Stayed 2 nights in Sep 2023

10/10 Excellent

Yasunobu

Stayed 10 nights in Aug 2023

10/10 Excellent

YAT CHUN

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit far away from the city center
Stayed 3 nights in Aug 2023

10/10 Excellent

Yasunobu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

10/10 Excellent

Danning

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed three nights. The property is slightly hotly old. It is close to shops and Sapporo Station. Like it!
Stayed 3 nights in Aug 2023

8/10 Good

Canny

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of Keio Plaza Hotel is good, nearby the Sapporo station and big shopping centers. The hotel's breakfast buffet is the highlight.
Stayed 1 night in Jul 2023

10/10 Excellent

Canny

Stayed 2 nights in Jul 2023