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Reviews of Roça Santo António Ecolodge Hotel

3.5 out of 5
Roça Santo António Ecolodge Hotel
Roça Santo Antonio, São Tomé Island

Reviews

8.4

Very good

Rating 10 - Excellent. 8 out of 15 reviews" "
Rating 8 - Good. 4 out of 15 reviews" "
Rating 6 - Okay. 1 out of 15 reviews" "
Rating 4 - Poor. 2 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay. I loved room #1!
Stayed 7 nights in Apr 2022
Response from Alexandra Gomes on 31 May 2022
Thanks very much for your comment. We look forward to welcoming you back to our space.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful people. Great spot. It is out of the city so a good 'get away'. But you need your own vehicle.
Stayed 3 nights in Dec 2018

10/10 Excellent

Adria, Atlanta USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful, warm and friendly retreat. The bedroom and bathroom facilities meet or exceed the standard one would expect from a quality international hotel. The restaurant serves a variety of fish, meat and vegetarian dishes, all were good, as well as bottles of wine, beer and liquor at reasonable rates. The property is about 30 minutes from the main town by car and the beach is a substantial walk. That wasn’t a problem for my purposes, but be advised if you’re looking for dining out/nightlife and quick beach access - this might not be your place.
Stayed 5 nights in Aug 2018
Response from Ângela Pereira on 29 Aug 2018
Thank You

4/10 Poor

Helene

Travelled with partner
Liked: Cleanliness, amenities
Zunächst das Positive: sehr schöner Garten, reichhaltiges Frühstück, Comfortzimmer gut mit angenehmen Betten. ABER: wir haben nachweislich ein Comfortzimmer (22m2, Terrasse) zu einem Sonderpreis gebucht (not refundable) Dass die Unterkunft 15€ weniger von Expedia bekommen hat, als wir bezahlt haben, ist nicht unser Problem. Jedenfalls weigerte sich der Patron uns das gebuchte Zimmer zu geben. Er wollte uns in eine 14m2 Kammer „abschieben“. Oder wir sollen das Hotel am besten verlassen. Nach langen Diskussionen bekamen wir das Comfortzimmer nach Aufzahlung von 10€.
Stayed 1 night in Jan 2023
Response from Damião on 21 Feb 2023
thank you very much for your stay in our hotel

6/10 Okay

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very friendly and every time smiling service. They are well trained, but also hard treated by the boss. For example he never smiled or said hello. You feel this like a guest, too. We had a room on poolside. They rooms are very modern and comfy, but in the 3 rooms we went in had big mold patches everywhere. Everyday we had to pay our bills, like the ones for dinner. We asked for paying at checkout, they said it’s impossible etc. At the same moment our friends who sit next to us and can speak Portuguese, were possible to pay at checkout. Unfair and not acceptable treatment, instructed by the boss. How ever they have one of the best breakfast on the island. Sad that the vibes the boss were sending, destroyed our freedom.
Stayed 2 nights in Jul 2022
Response from Damião on 14 Aug 2022
We appreciate your stay here at the hotel and thank you for making yourself at home. We do our best to bring comfort to our guests. Thanks

10/10 Excellent

Herve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très agréable au milieu d'un magnifique jardin. L'ensemble du personnel est très gentil et disponible. Je recommande !!!
Stayed 6 nights in Jun 2022
Response from En espérant vous accueillir à nouveau dans notre h on 15 June 2022
Merci beaucoup

10/10 Excellent

Afonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Alexandra on 5 Mar 2021
Agradecemos a sua presença no nosso estabelecimento. Que bom que o conseguimos satisfazer a todos os níveis! :)

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Alexandra on 5 Mar 2021
Obrigada por se ter hospedado connosco. Que bom que conseguimos satisfazer a todos os níveis! Será um prazer voltá-lo a receber.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 1 night in Jul 2020

8/10 Good

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eine schöne Unterkunft.Die reception war unbrauchbar und das Essen im Restaurant war sehr gut aber völlig überteuert
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lloc molt bonic amb piscina, molt modern i diferent esmorzar excel.lent i molt complert
Stayed 1 night in Sep 2019
Response from Teixeira on 15 Oct 2019
Thank you so much for taking the time to comment on us. Hope to see you soon. Best regards Francisca Teixeira

4/10 Poor

Marie-Louise

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Dubbele betaling
Wij hebben ons verblijf bij hotels.com en bij de accomodatie betaald. Graag opnieuw de vraag of jullie het geld willen terugstorten Betalingsbewijs is toegevoegd waar jullie om gevraagd hebben Graag een bericht van ontvangst per ommegaande Vanmorgen telefonisch contact gehad met Jeannette 14-08-2019 eerder per email contact gehad met Romy en Priscilla.
Stayed 2 nights in Jun 2019

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Lodge, nous avons bien été accueilli, et bien mangé. Le seul bémol, bien que ce soit typique de l'Afrique, le village du personnel de la plantation, à côté, fait partager, toute la journée, sa musique !
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simples, mas muito agradável
A experiência foi positiva
Stayed 1 night in Jun 2018