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"This is definitely one of the best hotels in Antigua, Guatemala. It's such a lovely setting, the ambiance, the amenities, the room, all wonderful. Friendly and courteous staff make you feel at home. A bonus is that you can park your car before you check in, and everything is within walking distance, which saves the hassle of finding parking around Antigua, which can be quite challenging. I definitely recommend staying here!"

"Yes"

"Good place rooms clean "

"I recently stayed at Hotel El Carmen and overall had a really good experience. The staff honestly made the whole trip—they were so friendly, welcoming, and always ready to help with anything. The room was very clean and comfortable, which I appreciated. At one point the showerhead broke, but they came and fixed it right away with no hassle, so everything stayed smooth. One of my favorite parts was the view—the volcano was absolutely beautiful, and we could even see smoke coming from it. That alone made the stay feel special. The food was a bit hit or miss. Breakfast was great and dessert was definitely a highlight, but dinner wasn’t my favorite. The drinks also weren’t very strong, which was a little disappointing. That said, the staff really made this place stand out for me. Their energy and hospitality were the best part of the whole experience, and I’d still come back because of that."

"Bathrooms weren’t flushing properly. Staff and cleanliness was excellent."

"We had a wonderful stay in Antigua Guatemala. This property was beautiful and full of charm, creating a relaxing atmosphere throughout our visit. The staff was incredibly accommodating and made us feel welcome from the moment we arrived. Our room was spacious and very comfortable, which made the experience even better. We would definitely stay here again! "

"Una excelente opción para quedarse en Guatemala. Muy limpio todo. Modernas todas las instalaciones. Ubicado en una zona muy tranquila, sin tráfico, sin ruido. "

"I got asked to pay for my breakfast when it was included in the price. Took a while to sort out. Communal areas a bit noisy because of a convention but bedroom peaceful. Great swimming pool - 25 meters long!"

"Excellent location"