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Reviews of Nativa Hotel Boutique

2.5 out of 5
Nativa Hotel Boutique
General Ekdhal 151, Recoleta, Santiago, Region Metropolitana

Reviews

7.4

Good

Rating 10 - Excellent. 18 out of 51 reviews" "
Rating 8 - Good. 15 out of 51 reviews" "
Rating 6 - Okay. 7 out of 51 reviews" "
Rating 4 - Poor. 6 out of 51 reviews" "
Rating 2 - Terrible. 5 out of 51 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Great breakfast. Very friendly. Convenient location to everything.
Stayed 3 nights in Jan 2020

10/10 Excellent

Jean-Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location in Santiago
Nice,clean and quiet. Ideal location to enjoy the Santiago. Great service help you around the city. Surrounding could be noisy on Saturday nights.
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start: this is NOT a simple hotel (surely not a “boutique” one). It is a HOSTEL. It has look and feel of a hostel, which is poorly maintained. The cleaning level is way below average. We spent there two nights, but the room was not cleaned. Even fresh towels were provided upon request. The wifi is weak and keeps breaking. The staff is not friendly. I am not recommending this place, unless you into hostels.
Stayed 2 nights in Oct 2019

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good area and comfortable rooms
Staff were very friendly and helpful, rooms were basic but comfortable and breakfast again was basic but enough. Really good area with lots of places to go close by.
Stayed 1 night in Dec 2018
Response from Emily on 5 Dec 2018
Hello Emily, Thank you very much for your comments!. Hotel Nativa Team.

10/10 Excellent

Angie, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TWICE satisfied--coming and going
We used Native coming and going to Easter Island. It was convenient to get to and the staff was superb. Our first room was a tad too small but the return room was roomy. They have great linens on comfy beds. The area is near the Bella Artes, Forest Restaurant and a lovely park. The best part was the super-helpful staff. My small amount of Spanish and their small amount of English, worked well together.
Stayed 1 night in Apr 2018
Response from Fernanda Arellano Gerente General on 17 Apr 2018
Dear Angie, thank you very much for your comments, truly for us your opnion is very important and we want to stand out for our kindness. We are located in an excellent place and subway station nearby. we hope you back soon. A hug

10/10 Excellent

Angiie, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff in a boutique hotel experience
The boutique hotel is small and in a nightclub area--a little loud at night. But, boy, doe the helpful staff make up for it. We had problems tve and they helped with them all. We would have liked the larger room we had on the second stay, the first time.
Stayed 1 night in Apr 2018
Response from Fernanda Arellano Gerente General on 17 Apr 2018
Hello, we are a small Hotel located in the heart of the Bellavista neighborhood, on weekends if there are clubs. Our staff stands out for the kindness, our main mission is to make you feel at home. See you soon

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We were only there for 1 day but I would go back another time! It was very clean and comfortable! Great location! The staff were very friendly!
Stayed 1 night in Jan 2018
Response from Luis Artigas. on 9 Jan 2018
Hi Dave, thank you for your comment, we'd glady like to have you back here soon! Greetings! :)

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location.. but more needed
Excellent location but a bit too basic for me
Stayed 4 nights in Aug 2017
Response from Equipo Hotel Nativa on 17 Apr 2018
Hello, we are improving every day A hug

2/10 Terrible

Leigh, Toronto

Disliked: Cleanliness, property conditions & facilities, room comfort
TERRIBLE!!! RUN DOWN!!! DO NOT STAY HERE!!!
Stayed one night in Chile here before heading home. Photos looked nice, reviews and ratings were generally good. We are not unreasonable with our expectations. To start, this is a HOSTEL, not a hotel. Our room was scary - shoddy exposed electrical, a light switch about 7 ft high above the desk, a hole in the very exposed subfloor, an earring left behind on a grimy shelf, and a stained pair of underpants that nearly fell on my head when I opened the locker over my bed. Not to mention the bunk beds which were not indicated on this page by photos or description. The room looked like it was under construction. With the original worn-down and dirty bunk beds, worn mattress, lockers, and sticky floors on the left side, then a roughed-in 'desk,' cracked and partially repaired drywall, and exposed subfloor (with hole) on the right side. I requested a different room and was offered one for more $ which I turned down. The room we were offered was one from the photos here, but was also run down, though not as badly as ours. The employee was making attempts to contact the owner/manager(?) but it was late, I was tired, and accepted my fate. The shared toilets - in closets less than 3 ft wide, where you can sit on the toilet and drink from the sink at the SAME TIME! The showers - Clean. Hot water which I conserved by turning off in between shampooing, but my wife showered next and had none. The breakfast - good. Ham, cheese, bread, cereal, juice, milk, toaster, and sandwich press.

4/10 Poor

Jan, Phoenix Arizona

Disliked: Cleanliness, staff & service, property conditions & facilities
hotel in abad area
we booked two rooms in same hotel for same price. The first confirmation was in English the other was in Spanish. When we arrived they told us that one room had private bath and the other shared bathroom with another room After arguing for about 10 minutes they give us both rooms with private bathrooms The rooms did not have smoke alarms and the door lacked inside with key instead of knob- fire escape violation

4/10 Poor

Teresa, Houston, Texas

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel in transition
The staff was nice enough but the room was odd. No mirror, no trash bin, two beds, and no bathroom or sink. Still has the feel of a hostel even though it is now a hotel. Seems like they are trying to update slowly (I saw them throw out all of the artwork while I was there so hopefully they are getting new decor). Location is excellent but the hotel needs to make some serious improvements to be deemed a hotel. The sheets were questionably clean (I slept on top as a result) and the quality was poor and scratchy. I had a much better experience in a hostel dorm room in Southern Chile.
Response from Fernanda Arellano Gerente General on 17 Apr 2018
Mejoraremos gracias por tus observaciones

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free wifi was really nice, no AC though was only an issue during the day because it cooled down at night. Overall great place to stay
Response from Fernanda Arellano Gerente General on 17 Apr 2018
Thank you very much, we wait for you back and recommend us with your friends

8/10 Good

Mike, UK

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good value for money in a good location
Good location in Bellavistsa. The staff are very friendly and the facilities are basic but very clean which is to be expected for the low price.
Response from Fernanda Arellano Gerente General on 17 Apr 2018
Thank you very much, we wait for you back and recommend us with your friends

10/10 Excellent

Laura, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crazily friendly place!
Super friendly welcome on arrival and very helpful staff throughout our stay. They have 24 hour security and a safe in the room so felt very secure. Walking distance to centre and main sights of city. Bed very comfortable and wifi connection good. Breakfast buffet fruit bread / toast ham cheese yogurt cereals tea coffee very nice.
Response from Fernanda Arellano Gerente General on 28 May 2018
Thanks Una brazo cariñoso

8/10 Good

Mike, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, comfortable rooms
As mentioned, the staff were great. The place really has character. Bathrooms are clean and rooms are warm. My room had a small balcony & I slept like a log. Thanks guys!
Room at the top
Response from Fernanda Arellano Gerente General on 17 Apr 2018
Thank you very much, we wait for you back and recommend us with your friends

6/10 Okay

John, W., CA

Liked: Cleanliness, staff & service
Bohemian, Chic Hotel
A comfortable chic hotel in the Bohemian District of Chile. The staff were very knowledgeable and friendly. The breakfasts were appropriate and satisfactory. They had wii fi. After four nights, it began to feel like home. It is not a four or five star hotel, but for someone wanting to save a bit, experience adventure and culture, it might be the place for you.
Response from Fernanda Arellano Gerente General on 17 Apr 2018
Thank you very much, we wait for you back and recommend us with your friends

4/10 Poor

Anthony, Denver, Colorado, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Just Go Elsewhere. Trust Me.
This is NOT a hotel. It is a hostel. No TV ... no telephone. WIFI doesn't reach to the room I had. No screens on windows so room was filled with moths. Noisy ... oh, so noisy. No airconditioning (not even a fan) so you couldn't close the window to keep the noise and bugs out. Tiny bathroom and shower (no tub) required that I open the shower door to reach down. Difficult to find. If you're a backpacker then this still isn't for you. The room charge is comparable to a very low end hotel, but with the comfort and amenities of a hostel. Just go elsewhere. Trust me.
Response from Aguero on 20 Feb 2016
Hello Anothony, thanks for your review! It help us improve our service. I'm very sorry you didn't get the service you expected. We don't have TV's in the rooms as part of our philosophy, we like our guests to disconnect and know the vibrant culture there's on our district. We understand sometines the TV is needed, and we have one on our lounge in the first floor. We can give tips about what to do that will make you forget about the TV right away, i'm sure about that. I'll try to reach you to deepen the review so we can have a clearer idea about everything! Thanks again!

10/10 Excellent

Chris, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Good breakfast. Nice cat. Great staff. Quiet. Near zoo, mountain and river
Response from Iván on 19 Feb 2016
Hello Chris, thanks for your reveiew! We are vey happy you had a great stay with us! Was a great pleassure having you here!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2X!
I was upgraded to a full BR w private bath at no extra cost. Left not realizing that it was only booked rather than paid so felt really bad but they were great in notifying me and charging my card. Stayed last-minute a second time when flights were delayed. Allowed me to rest/ sleep during the day and hang out until my flight. Good breatfast, music and use of computer. They charged both my cell phone and camera for me. Great older building, only 5 block walk from the Metro. Only negative was that neighboring dog barked all night - that's par for Chile it seems and nothing business can do.
Response from Iván on 19 Feb 2016
Thanks for your review! We are very happy you had a great time with us! Hope to see you again some time soon!

8/10 Good

Yonathan., Santiago, Chile.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención y buena limpieza en general.
Stayed 1 night in Jan 2020

8/10 Good

Ari

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Ihan kiva omaperäinen majoitus
Persoonallinen hotelli, joka kuitenkin kaipaisi perusteellisempaa siivousta. Sijainti on hyvä erityisesti iltaelämää ajatellen ja huoneessa oli mukava pieni parveke.
Stayed 2 nights in Nov 2019

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente!!
Muy buen lugar para descansar
Stayed 1 night in Jul 2019

8/10 Good

Fabio, São Paulo

Liked: Cleanliness, staff & service, property conditions & facilities
Tem seus prós e contras
Atendimento da Maria Angelica foi excelente e o hotel fica próximo de quase tudo. Em 10 minutos a pé é possível chegar em vários atrativos. O café da manhã é simples, mas o suficiente. Quarto 9 extremamente pequeno. Banheiro menor ainda. Wifi oscila bastante
Stayed 3 nights in Jun 2019
Response from Equipo Nativa on 4 July 2019
Hola Fabio. Esperamos hayas tenido una excelente estadía en Nativa Hotel Boutique. ¡Vuelve pronto!

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Me gusto mucho la ambientación del hostal, el toque rústico. El hostal es muy cómodo y tranquilo, la habitación muy linda y con una vista del cerro excelente.
Stayed 1 night in Jun 2019
Response from Equipo Nativa on 1 July 2019
Hola Mauricio. Esperamos hayas tenido una excelente estadía en Nativa Hotel Boutique. ¡Vuelve pronto!

4/10 Poor

MIGUEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal amable, pero mala ubicación y habitación con piso roto
Stayed 6 nights in May 2019

10/10 Excellent

Martínez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servició buen personal soy venezolano contento de que me hayan hecho una arepa muchas gracias
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
La ubicación me gusto.Lo que no me gusto fue que no habia calefacción ,pues hacía mucho frio.
Stayed 3 nights in Apr 2019

8/10 Good

Hito

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Principalmente la atención de la gente que atiende ahí me pareció realmente excelente
Stayed 2 nights in Apr 2019

10/10 Excellent

Chairez

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comodo, excelente instalaciones, y bastante céntrico
Stayed 3 nights in Mar 2019

4/10 Poor

Emma

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2018
Response from Equipo Hotel Nativa on 19 Sept 2018
Mejoraremos Emma !! Un abrazo Equipo Hotel Nativa

6/10 Okay

Verified traveller

Stayed 5 nights in Aug 2018
Response from Equipo Hotel Nativa on 16 Aug 2018
Muchas gracias Saludos

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
Response from Aguero on 5 Dec 2017
GRACIAS POR TU EVALUACION... Equipo hotel nativa!!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
hotel lindo, comodo. bien ubicado. el personal muy amable, y agradable.
Response from Fernanda Arellano Gerente General on 17 Apr 2018
Hola, muchas gracias !! Efectivamente estamos en un muy buen sitio con estación de metro cerca, nuestro personal se destaca por su gran amabilidad, estamos para ayudarlos !!

4/10 Poor

Raymundo, MEXICO

Liked: Staff & service
Disliked: Cleanliness, room comfort
En general malo
A veces sin agua, a veces sin agua caliente, a veces sin toallas, la habitación más costosa no tiene aire acondicionado, las habitaciones son muy calientes, etc.... por el mismo precio hay otros mucho mejores.
Response from Fernanda Arellano Gerente General on 17 Apr 2018
Estimado Raymundo, Evaluaremos sus comentarios para mejorar día a día.

6/10 Okay

Verified traveller

tolle Lage mitten im Zentrum der pulsierenden Stadt.

2/10 Terrible

Bruno

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anúncio mentiroso
A partir do momento em que o anúncio é mentiroso, qualquer característica boa é anulada. O anúncio é claro ao dizer que tem cozinha compartilhada e lá não pude usufruir da cozinha. Portanto, não consigo falar nada de bom do hotel
Response from hotel Nativa on 28 May 2018
Bruno, que lastima pero el Hotel cambio de dueño y ya no existe la cocina compartida

6/10 Okay

juana

Hotel agradable con un estilo personal
Me arregle bajando el cerro a pie y subida en taxi economico para cuatro personas
Response from Fernanda Arellano Gerente General on 28 May 2018
Nos alegra que te gusto nuestro Hotel, ojala puedas volver pronto !! Un abrazo

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación
Realmente el hotel esta ubicado en una zona favorable a cualquier actividad que se desee realizar... compras .. paseos ... centro... bellísimo y la hospitalidad de quienes nos recibieron fue excelente
Response from Fernanda Arellano Gerente General on 28 May 2018
Gracias Mariela, Nos alegran mucho sus comentarios. La intención es hacerlos sentir como en casa !!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Fernanda Arellano Gerente General on 17 Apr 2018
Gracias por su calificación !!!! Un abrazo

2/10 Terrible

MARTHA IRMA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Fernanda Arellano Gerente General on 28 May 2018
Mejoraremos !!!!!!!

8/10 Good

Audrey

Liked: Cleanliness, property conditions & facilities
Bon séjour, hôtel chaleureux dans un quartieranimé
Nous avons apprécié notre séjour à l'hôtel Nativa, les propriétaires sont accueillants et le quartier Bellavista est très sympa. Le petit déjeuner est simple. Seul bémol, la connexion wifi n'était pas bonne dans les chambres.
Response from Equipo Hotel Nativa on 17 Apr 2018
Thank you very much, we wait for you back and recommend us with your friends

2/10 Terrible

Rosana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não é um hotel é uma espelunca
Péssimas acomodações, péssimas instalações, péssima localização, péssimo banheiro. nãqo recomendo um hotel deste nível a ninguém.
Response from Fernanda Arellano Gerente General on 28 May 2018
Lamentamos lo vivido, estamos mejorando para ustedes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Equipo Hotel Nativa on 17 Apr 2018
Vuelvan pronto !! Gracias por su calificación Un abrazo

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Fernanda Arellano Gerente General on 17 Apr 2018
Thank you very much, we wait for you back and recommend us with your friends

10/10 Excellent

sergio sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos atendieron muy bien con gran condescendencia y afabilidad. Para volver nuevamente
Response from Fernanda Arellano Gerente General on 28 May 2018
Sergio !!! vuelvan los estamos esperando Un abrazo

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar de 10
El lugar es muy bonito, el desayuno muy bueno y el personal muy atento. La ubicación es perfecta y de verdad me quedaron muchas ganas de volver.
Response from Fernanda Arellano Gerente General on 28 May 2018
Muchas gracias Mario , ojala ´puedan volver muy pronto !!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima relação custoXbenefício
Hotel pequeno com poucos quartos, muito bem localizado, ótima relação custoXbenefício, lugar tranquilo apesar de estar em zona central próximo a bares e restaurantes.
Response from Fernanda Arellano Gerente General on 17 Apr 2018
Thank you very much, we wait for you back and recommend us with your friends

8/10 Good

Fernanda , Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfação total pelo valor pago!
Cama muito confortável, boa noite de sono, apenas no final de semana a rua estava barulhenta, chuveiro muito ruim, sai muito pouca água, poderiam melhorar, café da manhã simples, perto do parque bellavista o que é muito bom para sair para jantar. Recomendo.
Response from Fernanda Arellano Gerente General on 17 Apr 2018
Thank you very much, we wait for you back and recommend us with your friends

8/10 Good

marcelo, Belo horizonte

Liked: Cleanliness
Localização privilegiada com silêncio
A duas quadras da animação de duas belas... Bellavista e de Belles Artes! Charmosa casa, com vista para Cerro San Cristobal.
Response from Aguero on 16 July 2016
Hola Marcelo, gracias por tus comentarios. Nos alegra saber que tuviste una buena estadía con nosotros. Esperamos verte nuevamente!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel mto aconchegante
Muito simoles porem aconchegante recomendo a todos.
Response from Iván on 14 May 2016
Gracias por tus comentarios, nos alegra saber que tuviste una buena estadía con nosotros! Esperamos verte en una nueva oportunidad!