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Reviews of Hotel Sommelier

3 out of 5
Hotel Sommelier
Agustinas 694, Centro, Santiago

Reviews

8.8

Excellent

Rating 10 - Excellent. 95 out of 195 reviews" "
Rating 8 - Good. 74 out of 195 reviews" "
Rating 6 - Okay. 19 out of 195 reviews" "
Rating 4 - Poor. 4 out of 195 reviews" "
Rating 2 - Terrible. 3 out of 195 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Carol, Alameda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very pleasant and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Mar 2024

8/10 Good

Nikolay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of the hotel is location . You can walk everywhere. We were advised to be more cautious in the area ( we did not have any problems). Overall it is a nice hotel for a couple days in Santiago.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ive, Clayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming from the United States to Chile for the first time, I would have to say the staff treated me great! I am not great at Spanish, and they had patience with me. They also had English speakers there, but I wanted to speak as much Spanish as I could. Miguel and Dulce were two faces I could count on with any question I had about the area or service pertaining to the hotel.
Stayed 3 nights in Jan 2024

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for a quick trip to Santiago
We loved our stay here. The price was great, location was great, and it has a nice little breakfast (basic, but nice) Staff is friendly (some basic Spanish will help you if you). It IS noisy (bar on rooftop stays open quite late), so if you’re a light sleeper, bring earplugs and you will be fine!
Stayed 2 nights in Jan 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a lot to like about the place and a few things not to like; the room was excellent and the staff friendly but English was not spoken. We were on the 6th floor and the night we stayed they had a special event on the rooftop terrace above our room so the DJ's music boom boomed until 1:00AM. There are several sex shops and strip clubs in the area but we felt safe and there were no incidents. The strip club next door was still going strong at 3:00AM when we our taxi picked us up to take us to the airport. If I were to stay here again I would request a room on a lower floor.
Stayed 1 night in Dec 2023

8/10 Good

RAHUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay in a beautiful city!
Front desk personnel were very helpful. No wifi in first room and they moved me to a lovely suite where the wifi was excellent. Comfortable bed, hot shower, and a fabulous breakfast included at their rooftop restaurant. Location in the heart of the historic district was perfect.
Stayed 3 nights in Nov 2023

8/10 Good

Wilmot

Stayed 1 night in Nov 2023

10/10 Excellent

Jayoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. I stayed separate occasions. Clean, spacious, well kept facility. Minor issue was limited communication due to language barrier. Most staffs have limited or no language skill. Breakfast can be better.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sergio Barban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Oct 2023

4/10 Poor

Sharon, Los Angeles

Travelled with partner
Disliked: Amenities
Hotel is next to a sex shop/stripper joint. Area looked unsafe at night, but maybe not. Desk clerk was very nice but could not speak English--listing said English was spoken. Room was spacious with a kitchenette and a small dining area. Bed was comfortable and sheets and towels were clean. On the negative: the ceilings were quite low and the room seemed dark and oppressive. After plugging our computer in (we used a proper adapter) something blew and a light bulb began blinking like a strobe light. The curtain fell off the track when opening it. But the main thing we could not accept was that the wifi went in and out-- it was very poor. We needed wifi for our work. We had booked for 4 nights but we left after one.
Stayed 4 nights in Oct 2023

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just checked in. Rooms are spacious and well-equipped.
Stayed 1 night in Nov 2023

10/10 Excellent

Melvyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper agradecido de la tremenda experencia de mi estadía en el hotel. Las atenciones de todo el personal del hotel fue espectacular mi esposa y yo muy contestos y lo recomendamos a todos. Sandra y Melvyn desde Puerto Rico.
Stayed 10 nights in Oct 2023

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff . . large room . . convenient to local attractions
Stayed 4 nights in Jun 2023

10/10 Excellent

Lan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good and many other parties can be reached on foot! And the receptionist is very friendly. The room is very clean. but the only regret is that the toilet drain stinks at night, even if it is cleaned tomorrow.
Stayed 7 nights in Apr 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very spacious and well appointed. There were a few maintenance and cleaning issues, but only minor. The staff were helpful, pleasant and efficient. Situated between a Sex Shop and a Strip Club it is not the most salubrious of areas, but this didn't affect my stay.
Stayed 1 night in Mar 2023

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the staff went out of their way to make our stay as pleasant as possible. They arrainged tours and transportation and gave us good advice about nearby restraunts and things to see.
Stayed 2 nights in Feb 2023

10/10 Excellent

Sandesh, foster city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Close to old town and major attractions. Area around the property is shady at night
Stayed 2 nights in Feb 2023

8/10 Good

Connie

Convenient location and very helpful stuff
The hotel is very well placed and although the staff didn't speak English really they were very helpful. My only complaint really is that the housekeeping leaves a bit to be desired. There were some days where I left to do not disturb and my room wasn't cleaned that day which is fine. The days that it should have been cleaned I noticed that the floors were not vacuumed. Overall look good stay
Stayed 10 nights in Jan 2023

8/10 Good

Thu Duyen, Elk Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just half a block from Santa Lucia Hill and within walking distance to all attractions in downtown. The breakfast is very simple.
Stayed 3 nights in Jan 2023

8/10 Good

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant two night stay with breakfast
Check in went well considering the front desk doesn´t speak english. The little spanish I know was helpful. Our room was a bit on the small size. bathroom was good with an excellent shower. Breakfast was included and it was ample enough to start the day. I would stay here again.
Stayed 2 nights in Jan 2023

10/10 Excellent

JULIO, San Bernardino

Stayed 3 nights in Jan 2023

6/10 Okay

robert

Liked: Cleanliness, amenities
The hotel was fine and clean. Nothing bad but nothing great. My real problem was when I went to check out and they check my room. I used a small hand towel to wipe off some suave from a burger I got upstairs. They where upset and said they couldn’t clean it. They wanted to charge me. Big picture… how do they wash their towels and sheets then?!!! If sauce is a problem. Disgusting

6/10 Okay

Matthew Barry

Travelled with group
Liked: Cleanliness
Disliked: Amenities
No hot shower at night or the next morning. Cold shower in the morning was pretty unpleasant. Poor internet connection in the rooms so the streaming service for the tv doesn’t work. Spoke to staff about it and he just shrugged his shoulders….

10/10 Excellent

Roger

Liked: Cleanliness, staff & service
Great hptel
Stayed 2 nights in Dec 2022

6/10 Okay

Yolanda

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Terrible wifi reception, a/c did not work, no tv channels, staff unhelpful when asked questions especially when we needed help after having our phone stolen. The area itself is full of graffiti and does not look at all like a tourist destination at all.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2022

10/10 Excellent

Carina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and accommodating. We arrived a few hours before check-in, but they let us check into our room early. Unfortunately, the heater wasn't working during our stay but we notified the staff of the issue and they responded promptly. They also helped us book a ride to the airport for early in the morning and packed us a breakfast to take with us.
Stayed 1 night in Sep 2022

10/10 Excellent

daniel

Stayed 3 nights in Jul 2022

8/10 Good

Kian Ooi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hay mucho ruido en piso 7 y huele como cigarro hasta 12 am o 1am porque está cerca la terraza. Sin embargo, está cerca de todo.
Stayed 2 nights in Jun 2022

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Housekeeping was thorough. Front desk efficient. Breakfast service was pleasant. Terraza restaurante excelente.
Stayed 6 nights in Feb 2022

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Great front desk.
Front desk service was great but the hotel room and amenities were only slightly above average and not up to the high rating it has. It should be rated more like 6-7.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Fantastic location. Super buffet breakfast. Staff was very accommodating. Would definitely recommend.
Stayed 4 nights in Feb 2020

8/10 Good

Cory, Los Angeles,California

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was really good, accommodating and friendly staff. Restaurants near hotel
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra large rooms are a nice feature of this hotel. Staff is wonderful, and located next to the market. There is a gentlemens club around the corner on the main floor which is unique, but im sure some people would appreciate it.
Stayed 2 nights in Jan 2020

8/10 Good

SARAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quirky and cute
A small boutique hotel right in the melting pot of tourists and locals, sandwiched on a street between the Starbucks, eye doctors buildings and night clubs with sex club signs in windows. as a single person I had no problems and streets easy to navigate. It is nice to have a kitchenette, but note it is not a furnished kitchen to cook in only to reheat your takeout meals.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quasi-quiet, good walking distance to some of the things to see and do
Stayed 1 night in Jan 2020

8/10 Good

Sue, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very pleasant and helpful. Convenient location and within walking distance to many sites.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kil. He was so much help. Great location. Within walking distance of so much. We'll definitely stay again if we ever go there again.
Stayed 2 nights in Oct 2019

8/10 Good

Nando, Los Angels

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in the downtown area of Santiago, room great location, great room but the breakfast was lacking and I was there during the demonstrations throughout Chile. I do recommend this place for travelers
Stayed 3 nights in Oct 2019

10/10 Excellent

MikeS, Kernersville NC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a one night stay. Staff is very friendly and helpful. Room was clean and beds slept well. No problems with noise during the night.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, quiet and comfortable. The staff was very helpful with all of our needs. It was just what we were looking for! Thank-you Sommelier staff!
Stayed 2 nights in Aug 2019
Response from Gerencia Hotel Sommelier on 28 Aug 2019
A pleasure to greet you, thanking you for your comments and we are waiting for you very soon at Hotel Sommelier. Atte. Sommelier Hotel Management

8/10 Good

M.A.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located centrally, clean, and well kept. I would recommend the hotel and stay there again! However, I arranged for transportation from the airport to the hotel (through the hotel) but when I exited customs, the driver wasn’t where I was to meet him. Long story short, do not accept “help” from anyone who approaches you while you are waiting for an arranged transfer. Have the hotel number as a contact in your phone before you go, and call the hotel directly to find out if there is a problem with your ride. I accepted “help” from someone who flashed a badge and said he was from airport information services. Basically, I paid over $450 to get to the hotel because I fell for his scam. Thankfully that is all that was lost and I made it to the hotel safely and with all of my belongings. Not blaming the hotel at all...just a warning to not speak to anyone at the airport if you are not familiar with the context in Chile/Latin America.
Stayed 5 nights in Jul 2019
Response from Gerencia Hotel Sommelier on 28 Aug 2019
A pleasure to greet you and we appreciate your recommendation for future guests with the issue of transport from the airport, unfortunately there are people who profit from this service and take advantage of foreigners, unfortunately it escapes our hands as a Hotel, but with this comment it helps us For every foreigner who arrives in Chilean lands. Atte. Sommelier Hotel Management.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The housekeeping was worse than I thought. Coffee at breakfast is excellent.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy to get around on foot or walk to the subway. Shops all around the hotel. The staff was very helpful and professional. The breakfast is pretty good too. The rooms are cozy, good size, modern and quiet. I’d gladly stay again.
Stayed 5 nights in Jun 2019