The hotel was fine. Clean, nice, and modern. Hotel is within walking distance to most city center activities and landmarks. Make sure to do your research because there are some “tough” areas of town you might want to avoid. We walked everywhere without issue, but some tourists might want to beware. Hotel has security guard in day and locks doors with buzz in at night for extra security. The staff was present but not really warm or welcoming. We stayed 6 days and staff looked at us as strangers each time we entered the hotel. The security guards just stared at us upon entry. That was strange. The best staff was house cleaning team and bellman who helped us with our bags. The concierge was somewhat helpful but required a lot of follow up to confirm our needs and reservations were understood or met. My husband speaks fluent Spanish, so the lack of communication was strange. On New Year’s Eve, the same staff we’d seen for six days waited on us at the roof top dinner and FINALLY warmed up and were very pleasant that evening. Lastly, the hotel has a lot of nice seating areas and “cubby holes” to relax, read, have a drink. Those come in handy if you’re flight arrives early AM and you can’t checkin until 3PM. Our checkin was a bit challenging, staff seemed flustered and told us our room would be ready early (11:30AM), however, the room ended up being ready really late instead. 20 minutes after the 3PM checkin time and they seemed to have lost our checkin information when we returned