Outdoor pool, open 7:00 AM to 8:00 PM, pool loungers
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Reviews of Royal Palm Galapagos, Curio Collection Hotel by Hilton

4 out of 5
Royal Palm Galapagos, Curio Collection Hotel by Hilton
Km. 18 Via Puerto Ayora-Baltra Isla, Santa Rosa, Galapagos

Reviews

9.2

Wonderful

Rating 10 - Excellent. 27 out of 37 reviews" "
Rating 8 - Good. 4 out of 37 reviews" "
Rating 6 - Okay. 4 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

9.2/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

8.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff at the Royal Palm are amazing; they helped us to organize an excursion to North Seymour Island that we probably would not have considered, but ended up being one of the highlights of our trip. The weather in the hills during our stay was overcast, but was beautiful when we ventured to the pier. Maybe because of the time of year/weather, the pool and hottubs were really not usable (not clean or hot). The on-site cafe was fantastic. It was fun to see the tortoises that freely roam the property. My sister loved her relaxing massage (she is very picky, so this says a lot). One of the highlights of our stay was a 5-course dinner in the lava tunnel ~ DO NOT MISS IT.
Stayed 2 nights in May 2024
Response from The Royal Palm Team on 20 May 2024
Dear Pamela,Thank you for sharing your detailed feedback about your recent stay at the Royal Palm. We're delighted to hear that our staff went above and beyond to assist you. We appreciate your understanding regarding the weather-related challenges with the pool and hot tubs. Rest assured, we continuously strive to maintain the cleanliness and temperature of our facilities, and we apologize for any inconvenience this may have caused during your stay.We're especially glad that you had an unforgettable dining experience with our 5-course dinner in the lava tunnel. It's feedback like yours that motivates us to continue providing unique and memorable experiences for all our guests.Thank you for choosing the Royal Palm for your vacation, and we hope to have the pleasure of welcoming you back in the future for another extraordinary stay.

10/10 Excellent

Nicolas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible food, excellent service and staff. The restaurant inside the tunnel of the property its amazing.
Stayed 3 nights in May 2024
Response from The Royal Palm Team on 20 May 2024
Dear Nicolas,Thank you for taking the time to share your positive experience at our hotel. We're thrilled to hear that you enjoyed our incredible food, excellent service, and the unique dining experience in our restaurant inside the tunnel.Our team takes great pride in delivering exceptional service and providing memorable experiences for our guests, and it's wonderful to hear that we met your expectations during your stay.We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel for another outstanding experience in the future.

6/10 Okay

Ethel Elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from The Royal Palm Team on 9 Apr 2024
Dear Ethel Thank you for staying with us.In order to improve our guest's experiences it is very important to us to receive your feedback. We would be very greatful if you can send us an email to cgonzalez@royalpalmgalapagos telling us about your stay.We look forward to hearing from you.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Royal Palm on 18 Dec 2023
Muchas gracias por su visita. Esperamos que regrese pronto

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Other than renovations (pool and restaurant), we loved the place. Friendly and helpful staff, great food, fascinating lava tunnels and a natural setting made this an especial part of our time in the Galapagos.
Stayed 2 nights in Nov 2023
Response from Diego on 7 Dec 2023
We are so happy to know that you enjoyed your stay. It was an honor to have you here and hope to have the pleasure to welcoming you againg.

4/10 Poor

abdulrahman

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Diego on 19 Nov 2023
We thank you for your rating as it allows us to improve every day. We would greatly appreciate your feedback to help us identify what we could have done better. Yours sincerely,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property with friendly and courteous staff. Villas are amazing for the value! Restaurant is excellent with delicious dishes and attentive service.
Stayed 1 night in Aug 2023
Response from Diego on 19 Nov 2023
Thank you very much for your appreciation and feedback, it was an honor to host you and we enjoyed serving you as much as you enjoyed your stay.

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in Villa 6. The villa was spacious, comfortable, quite, serene, has a fantastic free standing bathtub. The view from this Villa overlooked the canopy of flora and fauna and the ocean. If you like nature, quietness and tranquility this is the place for you. Not close to to town which was was a plus for me. Great staff that are kind and care about your stay. I was absolutely stunned how pretty the grounds were.
Stayed 1 night in Jun 2023
Response from Diego on 19 Nov 2023
Thank you very much for your appreciation and comments. It is a real pleasure to know that you enjoyed your stay. We hope to have the honor of welcoming you again very soon.

10/10 Excellent

Abdel Meguid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. While not the hot spot of Porto Ayora and about 20min drive, it’s a beautiful property with a lot of space unlike the smaller hotels around the port area. The staff stands out as well. They are helpful and friendly. They will make sure you get to where you want and work out transportation.
Stayed 3 nights in Feb 2023
Response from Joan on 7 Mar 2023
Thank you so much for your wonderful comments! We truly appreciate you taking the time to share your experience at our hotel. We're thrilled to hear that you enjoyed the beautiful property and that our staff made your stay even more special. Your feedback makes us feel proud and motivated to continue improving. We sincerely hope you'll come back soon so we can provide you with another memorable stay. Thank you again for your kind words!

8/10 Good

Rano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area. I was surprised that check out time is 10am. However, didnt have any issues to delay check out till noon.
Response from Diego on 19 Nov 2023
Thank you for your comments. We are very happy to know that our team was able to assist you with a late check-out and this did not affect your experience. We look forward to the honor of welcoming you again soon.

6/10 Okay

Dirk

Stayed 4 nights in Aug 2022
Response from Diego on 19 Nov 2023
We thank you for your rating as it allows us to improve every day. We will greatly appreciate your comments to help us identify what we could have done better. Yours sincerely,

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely recommend this hotel. The surroundings, service and nature are excellent reasons.
Stayed 3 nights in Apr 2022
Response from Diego on 19 Nov 2023
Thank you very much for your appreciation and comments. It is a real pleasure to know that you enjoyed your stay. We hope to have the honor of welcoming you again very soon.

10/10 Excellent

Anastasia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hospitality and service.
Stayed 3 nights in Oct 2021
Response from The Royal Palm Team on 8 Oct 2021
Thank you!!! It was a pleasure and we hope to host you again.

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property gorgeous and staff wonderful. We loved how spacious room was. It’s a $10 cab ride to town but closer to port for most day tours.
Stayed 1 night in Sep 2021
Response from The Royal Palm Team on 15 Sept 2021
We were very happy to host you. We hope you can come and visit us again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service!!
The Royal Palm has great service. We had to change our stay a number of times due to the COVID-19 restrictions. They were very accommodating regarding our changes..
Stayed 4 nights in Nov 2020
Response from Cris on 1 Dec 2020
Thank you for your review. We are happy to know you had a great time and we hope to host you again in the future. Greetings from the Enchanted Islands

10/10 Excellent

sabeen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty place. Staff was friendly and very helpful.
Stayed 4 nights in Mar 2020
Response from The Royal Palm Team on 18 Mar 2020
We were very happy to host you at our Enchanted Islands and we hope you can come and visit us again soon

8/10 Good

G, London

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Beautiful, spacious villa in the middle of the national park in Santa Cruz Island, Galapagos. The staff were excellent and accommodating, and the restaurant was superb, going out of their way to accommodate our food requests. The only problem- not a trivial one sadly- was that the property wasn't fully insect-proof (despite fly screens), so we had a mosquito biting us all night.
Stayed 1 night in Feb 2020
Response from The Royal Palm Team on 26 Feb 2020
Thank you for your comments, they are very important to us. We are a property that is surrounded by nature sometimes a mosquito can enter when opening the door but we will look into options to prevent it. We were very happy to host you and we hope you had a safe trip back home

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2020
Response from The Royal Palm Team on 26 Feb 2020
Thank you for staying with us

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Does not live up to star rating
We were looking forward to this hotel, but it does not live up to it's star rating as it has no restaurant at the moment. It is being refurbished, but we were only told 24 hours beforehand, really not good enough. Yes they run a shuttle into town, some 25 mins distant, but on one day there was no shuttle coming back, so that was a taxi at our expense. Absolutely no food available after lunch. Only got half of the breakfast we ordered on day 1, day 2 was much better, but still has to be eaten sitting in your room with no place setting or condiments. Shower room left a lot to be desired, who knows what lurks below the wooden slating! Millipedes galore in the room! Bed was very comfortable and furniture classic and good, but curtains don't meet and hang off in places. Biggest disappointment was that, although there was space to sit outside the room, there was nothing to sit on. Staff varied from being very helpful and pleasant, to one manager who could not have been more unpleasant if she tried. General cleanliness was not good, green mould and moss growing everywhere, in the pool shower, on all the paths, on lots of the buildings. There is nothing around, so no options to eat elsewhere other than town. We moved on our last night to be in town where there were other people and where we could eat!
Stayed 3 nights in Feb 2020
Response from The Royal Palm Team on 26 Feb 2020
Dear Guest Thank you for your feedback, all your comments are very important to us. WE thank you for your understanding as some maintenance programs and renovations were needed. Unfortunately the refurbishment of the restauratnt was done during your stay and we apologize for the inconvenients caused. We hope you have enjoyed the Galapagos and a safe trip home.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and secluded hotel nested away in the Highlands, perfect if you’re looking for a peaceful stay or romantic break. A 20 minute taxi drive away from the hustle and bustle of Puerto Ayora, really was lovely to return after a long day out to the mist and jungle feel.
Stayed 10 nights in Jan 2020
Response from The Royal Palm Team on 28 Jan 2020
Thank you for your visit. We will be more than happy to host you again in a near future. Warm regards from our Enchanted Islands

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio es excelente de todo absolutamente todo el personal
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From arrival until departure the staff at the Royal Palm had our best interest and desires met. Sébastien, Daniel, Gustavo, Rita, Tania, and Angel were one step ahead of everything and made our family feel at home. The grounds, although a bit away from the port(15min/$10usd each way), offered the privacy and serenity we greatly enjoyed after day tours. Truly an oasis in the "highlands". Mil gracias to the Royal Palm team for a beautiful and memorable Santa Cruz experience .
Stayed 4 nights in Jul 2019
Response from The Royal Palm Team on 27 July 2019
Thank you for visiting us. It has been our pleasure to host you. We hope you can come back again soon!!!

10/10 Excellent

ChrisGiurleo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most beautiful places I’ve ever been , will remember it forever . It is far from downtown puerto ayora about 20 minutes but worth it to get the peace and quiet and tranquility . this place is one of a kind . It will cost you $10 for taxi to and from puerto ayora but totally worth it . Don’t listen to a word of the negative reviews , you won’t be disappointed.
Stayed 2 nights in Feb 2019
Response from The Royal Palm Team on 4 Mar 2019
Thank you Chris!!! We look forward to hosting you again at our Enchanted Island.

10/10 Excellent

Nicole

The Royal Palm was beautiful! My sister and I stayed here and the villa was so nice, the staff was so wonderful, and the property was breathtaking!
Stayed 2 nights in Nov 2018
Response from The Royal Palm Team on 28 Nov 2018
Dear Nicole. We were very happy to host you at our Enchanted Islands. We hope you can come and visit us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very lovely hotel. Enjoyed the location, the grounds and the view.
Stayed 1 night in Nov 2018
Response from ROYAL PALM TEAM on 14 Nov 2018
Thank you for you visit. We hope you have enjoyed the Royal Palm experience and our Enchanted Islands

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

CHRISTINA and Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top establishment in the Galapagos highlands
Beautiful establishment with top services. Staff was awesome in all respects.
Stayed 1 night in Jun 2018

10/10 Excellent

Hugo, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort in Galapagos Highlands
We stayed at this amazing and beautiful Resort in the Highlands in June of 2017. I would like to first comment on the absolutely amazing staff and responsiveness to every need. Juan Carlos, Paola and Gustavo made our stay there amazing and comfortable. The hotel is secluded, but it was exactly what we were looking for. Transportation into town is only 20 minutes away and we never had a problem getting to or from our hotel. Thanks to everyone at Royal Palm for an amazing experience and trip to remember. We will be back!!!
Stayed 3 nights in Jun 2017

10/10 Excellent

Andreas, Kaarst

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from The Royal Palm Team on 20 May 2024
Thank you for visit. We hope you visit us again soon.

4/10 Poor

andres

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Propiedad muy deteriorada
Stayed 3 nights in Jun 2023
Response from Diego on 19 Nov 2023
Agradecemos profundamente por tomar parte de su tiempo en dejarnos su comentario. Para nosotros es muy importante conocer la opinión de nuestros huéspdes pues a traves de ella nospermitimos mejorar permanentemente. Es muy gratificante comentarle que estamos en un plan de renovación de grandes magnitudes y esperamos tener el honor de recibirle nuevamente para que disfrute de nuestro nuevo producto.

10/10 Excellent

Jose Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Diego on 19 Nov 2023
Gracias por darnos una calificación perfecta. Fue un honor y esperamos recibirle nuevamente en un futuro no muy lejano.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación para aventura
El hotel está en el Lugar perfecto para aventura cerca de Puerto Ayora, de Baltra, de Seymore y de los principales puntos de buceo y salida de embarcaciones. La Atención de primera el gerente y todo el Personal están pendientes de cada detalle de tu estadía . Es posible que pronto tenga que ser remodelado
Stayed 3 nights in Mar 2021
Response from The Royal Palm Team on 30 Mar 2021
Muchas gracias por visitarnos. Para nosotros fue todo un gusto y esperamos que regresen pronto. El Royal Palm es su casa!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comida podría ser de mejor calidad y variedad. El desayuno es regular, casi malo. Hay buenos platillos pero no demasiados.
Stayed 5 nights in Jul 2019

10/10 Excellent

Monica, Guadalajara. Mexico

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo. Sus instalaciones. Su ubicación. Su diseño. La tranquilidad y a la vez el fácil acceso a cualquier punto de interés turístico. Su extraordinario personal. Siempre atento a las mínimas necesidades. Inmejorable experiencia
Stayed 4 nights in Apr 2019
Response from Ma Cristina Gonzalez on 3 May 2019
Muchas gracias por su visita, esperamos que pueda regresar pronto. La esperamos!!!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Un Hotel maravilloso con gente agradale, hubicado en un paraíso salvaje lleno de vegetación, cómodas habitaciones increíbles villas, de lujo. Se respira naturaleza y muchísima paz
Stayed 1 night in Jan 2019
Response from ROYAL PALM TEAM on 8 Feb 2019
Muchas gracias por su visita, para nosotros es un gusto!!. Esperamos que nos pueda visitar nuevamente en un futuro cercano.

10/10 Excellent

Adriana, ciudad de Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso hotel en la parte alta del Santa Cruz
Hermoso hotel las villas divinamente decoradas muy amplias el personal súper amable, muy buena comida. Sus túneles de lava los mejores de Snata Cruz. Pero está lejos de todo.
Stayed 1 night in Apr 2018