Outdoor pool, pool umbrellas, pool loungers
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Reviews of Hotel Mendihuaca By Lewe

3 out of 5
Hotel Mendihuaca By Lewe
Kilometro 35 Via Santa Marta - Riohacha, Santa Marta, Magdalena

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 109 reviews" "
Rating 8 - Good. 38 out of 109 reviews" "
Rating 6 - Okay. 19 out of 109 reviews" "
Rating 4 - Poor. 12 out of 109 reviews" "
Rating 2 - Terrible. 5 out of 109 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ronald

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad service overall from the receptionist to maintenance. Wouldn't recommend this place ever.
Stayed 1 night in Apr 2023

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trash hotel with terrible customer service
Management are useless and the place is old and filthy
Stayed 8 nights in Jan 2023

6/10 Okay

Khaled

Travelled with group
Excessive charge!!
We were a bit shocked by the hotel management to charge us in order to give us a sea view room, it was mid week and there were so many empty suits they could give us! Besides they charged us extra money for insurance which was news to me, never been charged for insurance before!!! 5 USD per person per night!!!! Seems like a rip off to me! Beer is more that twice as outside.
Stayed 2 nights in May 2022

6/10 Okay

Timothy

Travelled with group
Really nice location, on the beach and just next to tayrona. Staff were also very helpful. WiFi was so bad, even in the communal areas and didn’t work for 2/3 of our stay anyway.
Stayed 3 nights in Mar 2022

8/10 Good

Marco

Travelled with partner
Liked: Cleanliness, amenities
The price was right and value was good. Looks like it use to be a great all inclusive in the day but now a bit run down and there were not many people there (not sure if that was because of time of year)? No internet in the the room although “free wifi” in pool, restaurant, lobby. Breakfast was included which we didn’t expect. Nice pool, beautiful walking area on beach but huge waves. Check in / out was a bit arduous and took a long time for nothing….
Stayed 1 night in Feb 2022

2/10 Terrible

thomas

Stayed 1 night in Feb 2022

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel on the Beach
Friendly staff & nice clean hotel.
Stayed 2 nights in Mar 2021

2/10 Terrible

Jorge

Disliked: Staff & service, property conditions & facilities, room comfort
STAY AWAY.....Not worth it!!!
This is a rundown place which has seen better days. Stayed for three nighrs and NO AIR CONDITIONING for 80% of the time there. There is NO INTERNET SERVICE in the rooms. Electricity went out twice and along with that, also water service. Giant cockroaches and geckos in the room. This is a beachfront resort but the beach is not to be swimmed in. The only positive is that it is close to the entrance to Parque Tayrona but you would be better off choosing something else.
Stayed 3 nights in Nov 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. Excellent pool. Spacious accomodation Only downside was no hot water
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good food, nice and clean place, good price compared to other hotels, easy access, very close to Tayrona National Park. Receptionist was not friendly. The poor quality welcome cocktail, few chairs in the pool.
Stayed 1 night in Jan 2020

6/10 Okay

Hector

Disliked: Staff & service
Stayed 3 nights in Aug 2019

4/10 Poor

Luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Liked the ocean view. We did not like the rooms. They were dirty smelled moldy and floor was dirty. Air conditioning was not working good. AC was my not in bedrooms and not in living room area
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 7 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Dated but OK
One night spent here to explore the national park
Response from General Manager on 2 Feb 2017
Good morning, thank you for sharing your comments with us. We need all your opinions to be better. Best regards! Mendihuaca Caribbean Resort Team.

6/10 Okay

Christian

Liked: Cleanliness, property conditions & facilities, room comfort
Close to the Tayrona Park
The check-in process was disastrous, the lady was rude and didn't want to look for our reservation. We had to call Hotels.com to have them talk to her. The hotel in general is pretty good otherwise, large pool, large apartments, just a bit old. The wifi only worked in one of the room. Make sure you ask for an apartment where you have wifi everywhere. And pretty close to the park.

10/10 Excellent

CHRISTIAN, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpfull
Christian and Nancy - Canada
Response from General Manager on 30 Aug 2016
Thank you for choosing us, we will wait for your next visit.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not what they offer
The hotel is way far to be a "resort". The food always the same; no variety not a good quality as well. The pool is nice but needs to be cleaned. The experience at the restaurant was awful, the waitress forgot the food and the hotel was basically empty. The rooms old and smelly.

4/10 Poor

Heath, Kansas City, MO

Liked: Room comfort
Disliked: Staff & service
Dated disappointment
A few things upset me with this "resort." The first being the greeting/welcoming. We approached the gate and were hammered with questions immediately by the guard. "Do you have a reservation? How many people with you?" And the manner in which he asked, just didn't suit me. Next, we walked into the reception office for an onslaught of nonsense. Did I hear, "Hello! Welcome to Mendihuaca! So glad to have you."? NOPE! Instead, I was questioned about the amount of guests that were on the reservation. Apparently, it was a huge issue that there were a total of 3 guests, but the reservation said only 2. You would have thought I had a bomb in my bag the way they were acting. Funny though, since the room I booked specifically had three beds. So sorry that the reservation didn't note 3 people. Next, I will say the resort is pretty dated. Showers are cold. Don't expect towel service at the pool. Don't think about using the beach. The waves are always much too violent there. Food was decent, but took awhile. Service needed some work. Really it all came down to management. You could tell there was no backbone. So the place lacked structure. The place was cheap, so if you are on a budget go for it. I was hoping for a little more though.
Response from Mendihuaca on 23 Apr 2016
Good afternoon, We hope in your next visit you could find that all these details that made you feel upset, are ok. Also we apologize for the inconvinients with the service, maybe because not all our team speak in English but we are improving that with some clases, we are working hard to be better and make you feel satisfied.

6/10 Okay

Cecilia

Disliked: Property conditions & facilities
No Hot water. Ok rooms. Great beach access
Hotels.com advertises a price that the resort doesn't seem to agree with. I had to pay 3 times the advertised rate... Out of pocket. My reservation was never confirmed. The rooms feel old & outdated. The red arenotcery comfy. There is NO HOT WATER on the entire property. The staff is not very helpful. The manager is great. Great place to relax & get beach time in. You'll spend more time on the beach than I your room, for sure.
Response from Mendihuaca on 9 Apr 2016
Thank you for your comments, We have been improving a lot of things in our hotel to be better, is our mision day by day, we hope in your next visit we can make you feel excellent!

2/10 Terrible

Fulton

Disliked: Cleanliness, staff & service, property conditions & facilities
Administracion Hostil. Lugar sucio olor a viejo
Muy Mal. Una Administracio Hostil con muy mal servivio y mala comunicación. Habitaciones mal tenidas con olor a viejo y paredes y Baños Sucios. Miy deficiente la Alimentacion. Y me cobraron mas de lo negociado en la aplicacion.
Stayed 1 night in May 2023

10/10 Excellent

Elsa

Stayed 3 nights in Apr 2023

10/10 Excellent

Ivan Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

regis

Stayed 1 night in Feb 2023

6/10 Okay

CESAR

Stayed 2 nights in Sep 2022

8/10 Good

Marco

Stayed 1 night in Sep 2022

4/10 Poor

Rodolfo

Stayed 1 night in Sep 2022

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una excelente experiencia
Excelente atención, buena comida y muy aseado el lugar
Stayed 4 nights in Jul 2022

10/10 Excellent

Maite

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes días se pueden disfrutar
Stayed 2 nights in Jul 2022

10/10 Excellent

Jamiriz

Stayed 1 night in Apr 2022

10/10 Excellent

Juan guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

8/10 Good

Diana Milena

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
El lugar es hermoso, el servicio No es bueno. La limpieza del lugar regular.
Stayed 3 nights in Jul 2021

10/10 Excellent

José Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, super recomendadisimos, ideal para plan familiar
Stayed 1 night in Jun 2021

8/10 Good

Nestor F

Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buenl
Muy buena experiencia el hotel en general esta privilegiado por su posición frente a la playa y todos sus servicios y atención están muy buenos
Stayed 2 nights in May 2021
Response from Servicio al cliente on 5 June 2021
Nos alegra que su experiencia en nuestras instalaciones haya sido agradable, esperamos verlos pronto nuevamente

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel a buen precio
Las instalaciones del hotel estaban en buen estado teniendo en cuenta que no es un hotel nuevo. La comida es buena, y el precio de la misma está acorde con lo que se consigue en lugares cercanos, también cuentan con eventos para los huéspedes todas las noches y eso lo hace divertido. La piscina climatizada es excelente al igual que los cocteles.
Stayed 3 nights in May 2021
Response from Servicio al cliente on 5 June 2021
Nos alegra que su estadía en nuestras instalaciones haya sido de su agrado, esperamos nuevamente su pronta visita

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service
Una buena experiencia
El lugar es muy agradable y lleno de naturaleza, posee grandes piscinas para difrutar con amigos o familia. Las habitaciones son aceptables, pero se ve que son muy antiguas y estaria bien una renovación
Stayed 1 night in Apr 2021
Response from Servicio al cliente on 5 June 2021
Muchas gracias por su sugerencia seguiremos trabajando para cada día brindar un mejor servicio.

10/10 Excellent

Natalie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Encontramos vichos en los cuartos
Stayed 1 night in Apr 2021
Response from Servicio al cliente on 5 June 2021
En este entorno natural es común ver todo tipo de animales y aunque nosotros contratamos personal de limpieza y control de plaga en algunos es común encontrarse algunos bichos por el clima, pero estamos trabajando cada día para que su estadía en nuestras instalaciones sea mejor

8/10 Good

Daniel A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Bien en general
Stayed 2 nights in Apr 2021
Response from Servicio al cliente on 5 June 2021
Nos alegra

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
La piscina y playa son muy agradables , es importante tener en cuenta que el mar en general es fuerte y no siempre se puede ingresar a el. Se debe mejorar los colchones en las habitaciones y el aire acondicionado en la segunda habitación.
Stayed 2 nights in Mar 2021
Response from Servicio al cliente on 5 June 2021
Muchas gracias por su sugerencia seguiremos trabajando para cada día brindar un mejor servicio.

8/10 Good

Luis Carlos

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Mar 2021

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia
Stayed 1 night in Feb 2021

8/10 Good

GONZALO

Travelled with family
Liked: Cleanliness, room comfort
NORMAL
Bun lugar, le falta mantenimiento a algunos lugares, la atención en el restaurante excelente, en el bar y la recepción no tanto. Muy mala conectividad.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2020

10/10 Excellent

ELIANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio y agradable. El servicio excelente.
Stayed 1 night in Oct 2020

8/10 Good

KAREN MILENA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Andres

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal muy amable
Todo su personal fue muy amable, las comidas deliciosas y las habitaciones cómodas. Pienso volver.
Stayed 3 nights in Feb 2020

8/10 Good

Hector Antonio

Travelled with family
El alistamiento de las habitaciones demorado, las instalaciones o habitaciones ya están Antiguas, son practicas, pero el costo beneficio es alto para lo que se recibe. la señal de celurar es nula, el wifi no tiene alcance.
Stayed 2 nights in Jan 2020

6/10 Okay

Christoph, Berlin

Travelled with group
Liked: Staff & service
Schöne Lage, aber schon etwas in die Jahre gekommen, unser Zimmer war für den Preis recht klein, ohne Balkon und mit direktem Blick auf eine Baustelle. Essen und Getränke waren recht teuer und durch die einsame Lage aber zwangsläufig im Hotel zu kaufen. Wenn man die meiste Zeit am Strand verbringt, entschädigt das alles aber etwas.
Stayed 2 nights in Jan 2020