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Reviews of Urban Suites Apart Hotel

3 out of 5
Urban Suites Apart Hotel
Calle Don Bosco Edificio Altos Del Sur, Santa Cruz, SANTA CRUZ

Reviews

8.4

Very good

Rating 10 - Excellent. 18 out of 37 reviews" "
Rating 8 - Good. 13 out of 37 reviews" "
Rating 6 - Okay. 1 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 3 out of 37 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Great value'......'...................................
Stayed 2 nights in Feb 2020
Response from Urban Suites on 10 Feb 2020
Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly, super helpful. clean, straightforward service
Stayed 1 night in Jan 2020
Response from Urban Suites on 31 Jan 2020
Thanks very much for your opinion with our services. Have a great day. Hope to have soon again in our apart hotel. Best regards.

10/10 Excellent

Verified traveller

Stayed 7 nights in Nov 2019
Response from Urban Suites on 21 Nov 2019
Muchas gracias por su confianza. Lo/a esperamos pronto nuevamente. Saludos cordiales.

8/10 Good

Ignacio

Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Urban Suites on 2 Oct 2019
Muchas gracias por su preferencia, lo esperamos pronto/a. Saludos cordiales.

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Good vs Bad
It is a nice studio apartment in a good area although not centrally located. Everything looks good except for the shower which is tiny and makes showering difficult. The a/c in the bedroom didn’t cool so I called but they never fixed it.
Stayed 2 nights in Sep 2019
Response from Urban Suites on 13 Sept 2019
Thanks for visiting us. We hope to see you soon. We will give you a upgrade for the trouble cause for the shower and the a/c.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Okay place horrible service does not comply with advertised terms
Stayed 1 night in Aug 2019
Response from Urban Suites on 28 Aug 2019
Good afternoon, we sorry to hear you say that, but if you could be more especific we may helped you, you are the only person so far who complaint about a horrible service sine we open.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are impeccably clean and comfortable. Randy and staff are friendly and helpful.
Stayed 1 night in Aug 2019
Response from Urban Suites on 12 Aug 2019
Thanks for choosing us for your staying in Santa Cruz. We hope seeing you soon and give you the best hotel service again. Best regards

8/10 Good

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Urban Suites on 9 June 2019
Muchas gracias por su preferencia y su estadía en Ura Suites. Quedamos muy agradecidos con su presencia. Los esperamos de vuelta pronto.

10/10 Excellent

Kim, Cincinnati Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel went out of their way to make sure we communicated, prior to our arrival, to ensure we had transport from and back to the airport. We arrived late in the evening and had no dinner, the hotel took care of us and ordered food and brought it to our room. The room was beautiful and clean. We were only there for an overnight stay but wish we had longer.
Stayed 1 night in Jul 2018
Response from Urban Suites on 9 Aug 2018
Thanks for your message. We hope you can come back and visit us again. It will be great for us serving you again. Best regards.

10/10 Excellent

Andrea, La Paz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and fast check in
We were 3 people and requested the sofa bed...everything was ready for us. The location perfect, new and clean. The full size bed was comfortable.
Stayed 1 night in Apr 2018
Response from Randdy Daza on 16 Apr 2018
Thank you very much for your support and thanks one more time for choosing us. Next month we will start serving breakfast.

8/10 Good

tony, New York city.

Liked: Cleanliness, property conditions & facilities, room comfort
New
Exelente & New closest to the city modern nice view to the city
Stayed 2 nights in Jan 2018
Response from Urban Suites on 23 Jan 2018
We were happy for having you as a guest in our Apart Hotel. Please let us know your next stop in Santa Cruz and we will happy to serve you again. Best regards.

8/10 Good

Rosa Maria

Liked: Cleanliness, room comfort
Stayed 12 nights in Dec 2023

10/10 Excellent

Paul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Sehr gut, vielen DAnk!
Stayed 1 night in Sep 2023
Response from Paul on 28 Sept 2023
Fue un gusto tenerlo en nuestro Hotel

4/10 Poor

CLAUDIA

Stayed 2 nights in Sep 2022

2/10 Terrible

Rosmery

Stayed 1 night in May 2022
Response from Urban Suites on 27 May 2022
Sra. Rosmery. Buen día. Por que coloco esa calificación si usted no llego a nuestro apart hotel? Usted deberia realiza el comentario en el hotel que usted se alojo. Por favor le solicitamos que retire su calificación porque no pertenece a nosotros. Si usted estuvo en el edificio, de seguro estuvo en un dpto particular y no con nosotros, porque el edificio es condominio y los dos ultimos pisos apart hotel. escribiremos a expedio o Hoteles.com para que retire su comentario. Saludos.

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities
Habitación estandar amplia y bonita vista hacia parque. Buena relación precio-calidad.
Stayed 4 nights in May 2022

8/10 Good

Ysilda

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El baño muy pequeño o seas la ducha es incómoda
Stayed 2 nights in May 2022

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2021
Response from Urban Suites on 25 Jan 2021
Muchas gracias por su preferencia. Saludos.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location , worth every penny !! Restaurant were fine as well ! Meatball offer was funny , Mikko
Stayed 9 nights in May 2020

2/10 Terrible

Alvaro, Panama

Business traveller
Disliked: Amenities
Una verguenza de establecimiento, estuve 1 hora esperando a que el guardia del hotel logre comunicarse con el administrador, porque no tenia ningun siatema para verificar mi codigo de reserva, encima no queria gasta su cresito para llamar y tuve que llamar de mi celular consumiendo mis datos de Panama, su sistema es manual, cuanso llega el huesped el portero tiwnw que llamar al administrador y si este no contesta o no esta disponible tienes que esperar hasta 1 hora como en mi caso. El asensor de la izquierda esta dañado, mientras esperaba bajo alguien a infirmar que wl asensor se habia parado en el piso 3, asi que solo queda subir oor el de la derecha. Es una verguenza que Expedia permita este tipo de hoteles en su plataforma, puedwn revisar mis registros de viajes y uso bastante esta app y nunca me paso algo asi. Si no era que le llame la atencion al portero y le llame mas de 20 veces, me.hubieran dejado afuera toda la noche. Verguenza de verdad.
Stayed 1 night in Mar 2020

8/10 Good

Joan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación
La verdad que el lugar es bonito ,cómodo y céntrico en la ciudad
Stayed 2 nights in Dec 2019
Response from Urban Suites on 6 Feb 2020
Mchas gracias por hospedarse en urbansuites, esperamos volver a tenerla de nuevo y que hubiera disfrutado su estadía.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Urban Suites Apart Hotel on 12 Dec 2019
Muchas gracias por su estadía en Urban Suites. Lo esperamos pronto.

8/10 Good

André

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2019
Response from Urban Suites on 13 Dec 2019
Muchas gracias por su visita. Esperamos tenerlos de vuelta pronto.

2/10 Terrible

Edvaldo jose

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto ! La amabilidad y la atención. Deberían mejorar el desayuno.
Stayed 2 nights in Sep 2019
Response from Urban Suites on 9 Oct 2019
Muchas gracias por su visita. Esperamos que vuelva pronto. Saludos.

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
Simpre muy atentos y dispuestos a ayudarnos. Excelente atención
Stayed 4 nights in Sep 2019
Response from Urban Suites on 2 Oct 2019
Muchas gracias por su visita. Esperamos que hubieran alcazado todo sus logros. Los esperamos pronto.

10/10 Excellent

ADRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Urban Suites on 19 Sept 2019
Muchas gracias por su visita a Urban Suites. Esperamos que hubieran alcanzado sus logros en su viaje.

8/10 Good

Uliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo custo/beneficio
O hotel é limpo e moderno. O quarto é um apartamento bem decorado com sala, cozinha e quarto. As janelas são grandes e a cama do quarto é bastante confortável (a cozinha também é bem funcional, com cooktop, microondas, frigobar, talheres, panelas etc.). O café da manhã é servido no próprio quarto, porém com horário a partir das 8h. Senti falta de recepção 24h, porém sempre há um guarda 24h que cuida da entrada e saída dos hospedes. Um ponto bastante positivo é um mini mercado que fica na entrada do prédio, facilitando bastante a compra de itens básicos de alimentação/higiene
Stayed 3 nights in Sep 2019
Response from Urban Suites on 12 Sept 2019
Bom dia, muito obrigado pela sua preferência. Ficamos muito felizes em ajudá-la.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Urban Suites on 29 Aug 2019
Muchas gracias por su visita, quedamos muy contentos en poder atenderlos y ayudarlo en su estadía. Saludos cordiales.

10/10 Excellent

BO-HYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Urban Suites on 18 Aug 2019
Muchas gracias por su visita Mr. Bo-Hyoung. Esperamos que vuelva pronto para volver a atenderlo. Saludos cordiales.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Sehr guter Service! Wir haben einen zweitägigen Ausflug gemacht. Wir konnten unsere Koffer auf dem Zimmer lassen und musste das Zimmer für die Nacht nicht bezahlen.
Stayed 2 nights in Apr 2019
Response from Urban Suites on 17 Apr 2019
Thank you very much for your visit, looking forward for your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar...................................................
Stayed 5 nights in Jul 2018
Response from Urban Suites on 12 Aug 2018
Muchas gracias. Esperamos tenerlo de vuelta pronto.

8/10 Good

Carlos Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable, volvería con seguridad.
Es segunda vez que me hospedo y con seguridad repetiría. Muy buen hotel, nuevo, limpio y confortable. Su administrador muy atento y servicial. Lo unico a mejorar es que cuando uno arriba en domingo, no hay un encargado, solo personal de seguridad con información muy limitada.
Stayed 15 nights in May 2018
Response from Randdy on 16 June 2018
Muchas gracias Sr. Carlos Daniel. Quedamos muy agradecidos por su comentario. Tenga buen día y lo esperamos pronto nuevemente. Saludos.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Urban Suites on 29 May 2018
Muchas gracias por su presencia con nosotros. Lo esperamos pronto. Recuerde, en su próxima estadía ya contaremos con desayuno.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Randdy Daza on 18 Apr 2018
Gracias por su puntuación y su elección. Comnetarle que desde el proximo mes contaremos con nuestro propio desayuno para que su estadía sea completa. Saludos.

8/10 Good

Bunta, ペルー

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
綺麗で快適なアパートメントタイプホテル
綺麗で清潔な部屋です。キッチンはレンジ、食器やコンロなど基本的なものはそろっていますが、なぜか包丁が無いので料理はできません。シャワーは少し狭いですが、お湯は暖かく問題ありません。 少し歩くと飲食店やスーパーがあるので便利な場所です。
Stayed 2 nights in Apr 2018
Response from Randdy Daza on 16 Apr 2018
Thanks for your support and thanks for choosing us.