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Novotel Santa Cruz De La Sierra

5.0 star property
Luxury hotel connected to the convention centre in Santa Cruz with free breakfast

Choose dates to view prices

Photo gallery for Novotel Santa Cruz De La Sierra

Exterior
Restaurant
Free daily buffet breakfast
Standard Room
Lobby sitting area
Novotel Santa Cruz De La Sierra sits near Plaza 24 de Septiembre, offering travelers a refreshing retreat. Guests start their day with a breakfast buffet, then unwind in the spa tub or garden. Children have their own playground, and everyone appreciates the free in-room WiFi.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Gym
  • Housekeeping
  • Breakfast included
The current price is AU$180
31 Oct - 1 Nov

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Twin Room

1 bedroom, premium bedding, down duvets, Select Comfort beds

Standard Twin Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Select Comfort bed
  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Select Comfort bed
Premium bedding
  • 26 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Select Comfort bed
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Select Comfort bed
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, down duvets, Select Comfort beds

Executive Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Select Comfort bed
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Executive Level

Superior Room, 1 King Bed, Executive Level

Superior Room, 1 King Bed, Executive Level

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Select Comfort bed
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Select Comfort bed
  • 68 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Executive Level

1 bedroom, premium bedding, down duvets, Select Comfort beds

Executive Room, 1 King Bed, Executive Level

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Select Comfort bed
  • 32 sq m
  • Sleeps 3
  • 1 King Bed
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About the area

Map
AV ROCA CORONADO 901, ENTRE TERCER Y CUARTO ANILLO, Santa Cruz

What's nearby

  • Ventura Mall - 5 min drive - 5.9 km
  • Santa Cruz Zoo - 6 min drive - 4.9 km
  • San Lorenzo Cathedral - 6 min drive - 3.8 km
  • Plaza 24 de Septiembre - 6 min drive - 3.8 km
  • Guembe Biocenter - 9 min drive - 6.9 km

Getting around

  • Santa Cruz de la Sierra Station - 18 min drive
  • Santa Cruz (VVI-Viru Viru Intl.) - 33 min drive

Restaurants

  • ‪Patolandia - Hernando Sanabria - ‬3 min drive
  • ‪Lure Lounge - ‬3 min walk
  • ‪Patio Cervezero - ‬6 min walk
  • ‪Fridolin Roca y Coronado - ‬2 min walk
  • ‪Bubbas Resto- Bar - ‬1 min walk

About this property

Novotel Santa Cruz De La Sierra

Luxury family-friendly hotel near Plaza 24 de Septiembre
Located close to Ramon Tahuichi Aguilera Stadium and San Lorenzo Cathedral, Novotel Santa Cruz De La Sierra provides a free breakfast buffet, a free daily manager's reception and a terrace. For some rest and relaxation, visit the hot tub. In addition to a garden and a playground, guests can connect to free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
Other perks at this hotel include:
  • An outdoor pool and a children's pool, along with free cabanas, sunloungers and pool umbrellas
  • Free self-parking
  • A round-trip airport shuttle (surcharge), ATM/banking services and charcoal grills
  • A banquet hall, concierge services and a porter/bellboy
Room features
All 145 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and laptop-friendly workspaces.
Other amenities include:
  • Art supplies and cots/infant beds
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hairdryers
  • 55-inch LED TVs with premium channels
  • Wardrobes/cupboards, a personal chef and coffee/tea makers

Similar properties

Restaurant

Ibis Santa Cruz DE LA Sierra

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 63 reviews
The price is AU$66
11 Nov - 12 Nov
Ibis Santa Cruz DE LA Sierra

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free covered self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • SOHO Craft Kitchen & Bar

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Art supplies
  • Children's games
  • Children's pool
  • Children's toys
  • Cot (surcharge)
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Conference centre (4,273 square foot of space)
  • Coworking space

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2021
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Day bed
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Chef service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Computer monitor
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BOB 70.0 per night.
Cots (infant beds) are available for BOB 208.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Bolivia value-added tax (13%). Nonresident travellers who present a valid passport and tourist visa may be exempt from value-added tax (13%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: BOB 140 per person (one-way)
  • Airport shuttle fee per child: BOB 70 (one-way), (up to 10 years old)
  • Crib (infant bed) fee: BOB 208.0 per night
  • Rollaway bed fee: BOB 70.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

Pool access available from 8:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Novotel Santa Cruz La Sierra
Novotel Santa Cruz De La Sierra Hotel
Novotel Santa Cruz De La Sierra SANTA CRUZ
Novotel Santa Cruz De La Sierra Hotel SANTA CRUZ

Frequently asked questions

Does Novotel Santa Cruz De La Sierra have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 11:00 PM.

How much does it cost to stay at Novotel Santa Cruz De La Sierra?

As of 19 Oct 2025, prices found for a 1-night stay for 2 adults at Novotel Santa Cruz De La Sierra on 31 Oct 2025 start from AU$180.04, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Santa Cruz De La Sierra pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Novotel Santa Cruz De La Sierra?

Self-parking is free at this property.

What time is check-in at Novotel Santa Cruz De La Sierra?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Novotel Santa Cruz De La Sierra?

Checkout is at noon.

Does Novotel Santa Cruz De La Sierra provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of BOB 140 per person applies.

Where is Novotel Santa Cruz De La Sierra located?

This family-friendly Santa Cruz hotel is located near the airport, within 3 mi (5 km) of San Lorenzo Cathedral, Plaza 24 de Septiembre and Ventura Mall. Ethno-folkloric Museum and Blacutt Square are also within 3 mi (5 km).

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Reviews

Novotel Santa Cruz De La Sierra Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

9.0

Staff & service

9.0

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 74 out of 102 reviews
Rating 8 - Good. 16 out of 102 reviews
Rating 6 - Okay. 7 out of 102 reviews
Rating 4 - Poor. 2 out of 102 reviews
Rating 2 - Terrible. 3 out of 102 reviews

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean hotel. Will stay again soon.
Stayed 5 nights in Aug 2025

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel, modern, with pool, good restaurant. Would stay here again without no doubt.
Stayed 2 nights in Mar 2025

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place , best workers
Stayed 1 night in Apr 2025

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location also very nice staff.
Stayed 3 nights in Oct 2024

6/10 Okay

Alejandro

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I’m giving three stars because of communication. The place is nice, though.
Stayed 2 nights in Jun 2025

10/10 Excellent

SAHDALLAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and beautiful place to stay
Stayed 1 night in Aug 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very accomodating staff. The rooms are clean, modern and very comfortable. Would defintely stay there again.
Stayed 3 nights in Aug 2023

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel that delivers what it promises
Stayed 2 nights in Oct 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent and friendly
Stayed 4 nights in Feb 2023

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
People very friendly
Stayed 1 night in Jul 2024

10/10 Excellent

Haakon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Hotel

Tolles Zimmer, toller Ausblick, nettes Personal Was will man mehr ?😊
Stayed 3 nights in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer hotel with pleasing design in common areas. Comfortable bed AND pillows, spacious bathroom, and excellent climate control. What really made our stay was the staff. Jose Miguel and bartender, Samuel, were friendly, helpful, and are the reason we would recommend this hotel to friends.
Stayed 3 nights in Aug 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an American there are so many things I love about this property - Apple electronics plug directly into the wall without converters or adapters, most of the desk staff speak English, safe water, excellent menu in restaurant and bar with late night availability, lovely breakfast. My only complaint- I stayed here during the feria and it was extremely difficult to get to the hotel in the evenings. Tons of traffic and road closures
Stayed 6 nights in Sep 2024

8/10 Good

Sangtack

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good but i had little doubt that it is really 5 stars level Specially breakfest was poor Anyway not bad, but still it is not the best neither
Stayed 1 night in Jul 2024

10/10 Excellent

JUAN CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although at first there was a small misunderstanding at reception, it was quickly resolved later. The hotel is simply magnificent, new facilities, very clean and elegant, the lobby is very nice and the breakfast is very good. I appreciate the cordiality of the staff members, especially Kevin. It is my new option in Santa Cruz definitely.
Stayed 2 nights in Dec 2022

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located next to the expo center. There are also food places and a convenience store within walking distance. The bad thing was that there is a rental hall next to the hotel. They played extremely loud music late (2-3am) into the night twice.
Stayed 7 nights in Oct 2022

6/10 Okay

Sandra

Liked: Cleanliness
Disliked: Room comfort

3 star hotel

The air conditioner was off when we arrived and thehotel Was very hot, very small rooms modern but small. Tv not smart
Stayed 2 nights in Feb 2024

6/10 Okay

sergio

Liked: Cleanliness, room comfort
Disliked: Staff & service

Nice hotel, poor service

Poor management and coordination with staff, lack of supervision is evident, but the hotel is nice and fairly new.
Stayed 4 nights in Dec 2022

2/10 Terrible

Jose

Disliked: Staff & service, amenities, property conditions & facilities
the room had water leak when it rained, the room was flooded. The attention of the staff leaves much to be desired.
Stayed 3 nights in Apr 2023

4/10 Poor

Viktorija

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Terrible experience

This was the worst stay in any Novotel Hotel for me for a specific reason: there was a wedding party in the hotel complex and we couldn’t sleep at all until 3:00 A.M. because the music was so loud that even on the 14th floor where we were, it was impossible to fall asleep even with the earplugs and noise cancelling headphones. We booked this hotel to have a comfortable night to rest after 2 weeks of travelling through Bolivia and instead we couldn’t sleep and were extremely exhausted the next day. When complaining to the hotel staff they told us that they cannot do anything until 3:00 A.M. The building is obviously very poorly built and this was not a 5 star experience at all, I wouldn’t pay even 30€ for this. I wouldn’t recommend anyone to stay there during the weekends, when the weddings are taking place. Otherwise, when there is no loud music, the hotel is very nice, but not being able to sleep ruined our experience completely.
Stayed 1 night in Mar 2023

2/10 Terrible

Virgilio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal servicio desde la llegada no funcionaba el baño y pedí cambio de habitación , no cambiaban las toallas y reciclaban las sucias … no hacían correctamente el aseo en la habitación y no daban más que una botella de agua al ingresar. En general una pésima experiencia y es al peor Novotel que he llegado en todos mis viajes de negocios. No volveré a quedarme ahí
Stayed 4 nights in Sep 2025

10/10 Excellent

Jay

Stayed 2 nights in May 2025

10/10 Excellent

Haakon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Haakon

Stayed 2 nights in Apr 2025

8/10 Good

Dieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025