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Reviews of Holiday Inn Express And Suites Santa Ana - Orange County, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites Santa Ana - Orange County, an IHG Hotel
1600 E 1st St, Santa Ana, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 519 out of 1028 reviews" "
Rating 8 - Good. 261 out of 1028 reviews" "
Rating 6 - Okay. 131 out of 1028 reviews" "
Rating 4 - Poor. 56 out of 1028 reviews" "
Rating 2 - Terrible. 61 out of 1028 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much better experience
Stayed 1 night in Apr 2024

10/10 Excellent

Nam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Candace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from Caryn L. Assistant General Manager on 2 May 2024
Hello Candace,Thanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

10/10 Excellent

Hanna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Caryn L. Assistant General Manager on 2 May 2024
Hello HannaThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

8/10 Good

Prashant, Pune

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Value for money
Stayed 1 night in Apr 2024
Response from Caryn L. Assistant General Manager on 2 May 2024
Hello Prashant,Thanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

10/10 Excellent

Domingo Jimenez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and had a good experience
Stayed 2 nights in Apr 2024
Response from Jaime on 27 Apr 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Alison

Travelled with family
Liked: Property conditions & facilities
Quiet and comfy bed
Stayed 1 night in Apr 2024
Response from Jaime on 27 Apr 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Lawrence, Spokane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here often, and I appreciate the staff, the rooms, the gym, and the quality of service.
Stayed 2 nights in Apr 2024
Response from Jaime on 27 Apr 2024
Thank you so much for staying with us again! We do hope to see you soon! We appreciate your feedback!

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Staff on 24 Apr 2024
Thank you, Naomi, for taking the time to fill out this survey. We appreciate you and wish to see you again soon.

6/10 Okay

Laarni

Stayed 3 nights in Apr 2024
Response from Jaime on 13 Apr 2024
Thank you for staying with us.

10/10 Excellent

bao

Stayed 1 night in Apr 2024
Response from Caryn L. Assistant General Manager on 2 May 2024
Hello Bao,Thanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

10/10 Excellent

Melissa, Brainerd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel!! Downfall was at one end of the parking lot was a small homeless camp. Otherwise it’s a nice area and close to the zoo if you’re going there!
Stayed 2 nights in Apr 2024
Response from Caryn L. Assistant General Manager on 12 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

10/10 Excellent

ma rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is just this one lady at the front desk thats rude. I didnt get her name since they dont have any name tags
Stayed 5 nights in Apr 2024
Response from Caryn L. Assistant General Manager on 12 Apr 2024
Hello,We are sorry to hear that you did not enjoy your recent stay with us. Your feedback has been shared with our management team in an effort to improve the overall experience.

10/10 Excellent

Sandra, Camarillo

Stayed 1 night in Apr 2024
Response from Caryn L. Assistant General Manager on 2 May 2024
Hello Sandra,Thanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

10/10 Excellent

Desirae

Stayed 1 night in Apr 2024
Response from Caryn L. Assistant General Manager on 2 May 2024
Hello Desirae,Thanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

8/10 Good

d

Stayed 3 nights in Mar 2024
Response from Caryn L. Assistant General Manager on 8 Apr 2024
Hello D,Thanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

8/10 Good

Kay, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is Islamic church singing till 10 pm and train going by late at night other that hotel itself very clean
Stayed 4 nights in Mar 2024
Response from Jaime on 6 Apr 2024
Thank you for staying with us!

6/10 Okay

Cherry Lou

Travelled with family
Liked: Staff & service, amenities
The property is fairly new, and it's close to everything. One thing I didn't like is the room they gave us has bathroom tub that is clogged.
Stayed 1 night in Mar 2024
Response from Caryn L. Assistant General Manager on 8 Apr 2024
Hello Cherry LouThanks for taking the time to review our hotel.Your feedback regarding the bathtub has been shared with our Maintenance team.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

4/10 Poor

Andrew

Liked: Property conditions & facilities
Did not have room that we reserved. Subbed a different type of room with a pull out sofa bed. First substitute room already had people in it (glad they locked the extra lock). 2nd sub room… They had to find sheets and bedding for and the bottom sheet was not the same for the bed. Just used the blankets and sheets to make it work. Had too little time there to worry more about all this. Needed 4 hours of sleep.
Stayed 1 night in Mar 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
Hi Andrew,We are sorry to hear that you did not enjoy your recent stay with us. Your feedback has been shared with our management team in an effort to improve the overall experience.

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quiet, low traffic
Stayed 1 night in Mar 2024
Response from Caryn L. Assistant General Manager on 1 Apr 2024
Hello Pedro,Thanks for taking the time to review our hotel.We are happy too hear that you enjoyed your recent stay with us.We hope to see you back again soon.Sincerely,Caryn L. Assistant General Manager

2/10 Terrible

Vianney

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience! I checked in late after our long day at Disneyland. It was just my kids and I, upon trying to get into the room that was assigned to us, we opened the door and the room was occupied. Not only that but upon opening the door a strong Marijuana smell came out of the room. The guy inside was so upset that we opened the door that he yelled at us with bad words. It felt that our safety was at risk, being only me as a women with my 2 kids. When speaking with the lady at the front desk she only said I'm sorry and assigned another room, this room wasn't really cleaned but at that time (almost 2am) we were so tired and just needed a place to sleep for me and my kids. If we wouldn't have been that tired I would have definitely changed hotel. Wouldn't recommend this hotel if safety, customer service and cleanness is important to you.
Response from Caryn L. Assistant General Manager on 1 Apr 2024
Hello Vianney,We are sorry to hear that you did not enjoy your recent stay with us. Your feedback has been shared with our management team in an effort to improve the overall experience.Sincerely,Caryn L. Assistant General Manager

6/10 Okay

Laïka

Liked: Staff & service, amenities
My room was dirty, i found stains and crust everywhere, and i could hear EVERYTHING - there where kids in the room above me and i could hear them scream and run, i could ear all the cars and everyone walking. Its an average place. Breakfast and staff, and comfort was good tho
Stayed 2 nights in Mar 2024
Response from Caryn L. Assistant General Manager on 1 Apr 2024
Hello Laika,We are sorry to hear that you did not enjoy your recent stay with us. Your feedback has been shared with our management team in an effort to improve the overall experience.Sincerely,Caryn L. Assistant General Manager

4/10 Poor

Liliana

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom smelled really bad, it didn’t have ventilation. The bath tub had mold. One of the bed had dirty sheets and a stain on it. There was so many homeless people and next to the hotel there was a hall and we literally hear the loud music and followed by 1 hour of live music.
Stayed 1 night in Mar 2024
Response from Caryn Assistant General Manager on 26 Mar 2024
Hi Lilliana,Thanks for taking the time to review our hotel. We are sorry to hear you did not enjoy your stay. We have shared your feedback with the management in an effort to improve the overall experience.

8/10 Good

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was centrally located to other cities for shopping and dining. Near Disney land and near the free way. Room was clean and so was the hotel. Parking situation is good.
Stayed 2 nights in Feb 2024
Response from Jaime on 27 Mar 2024
Thank you so much for staying with us!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Good Service, Staff is really friendly, good breakfast.
Stayed 4 nights in Mar 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
Hello Anthony,Thanks for taking the time to review our hotel.We are happy too hear that you enjoyed your recent stay with us.We hope to see you back again soon.

10/10 Excellent

Lawrence, Spokane

Stayed 2 nights in Mar 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
Hello Lawrence,Thanks for taking the time to review our hotel.We are happy too hear that you enjoyed your recent stay with us.We hope to see you back again soon.

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
Hello Andy,We are sorry to hear that you did not enjoy your recent stay with us. Your feedback has been shared with our management team in an effort to improve the overall experience.

10/10 Excellent

Sterling

Business traveller
Liked: Amenities
Very clean and the staff was friendly
Stayed 3 nights in Feb 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

8/10 Good

Truc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
Hello TrucWe are sorry to hear that you did not enjoy your recent stay with us. Your feedback has been shared with our management team in an effort to improve the overall experience.

8/10 Good

Hanh

Travelled with family
Liked: Cleanliness
The room is clean but the staff is ok. I am being ignored when I waited at the front desk while staff are chitchatting with each other even though they see you waiting for them.
Stayed 4 nights in Mar 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

10/10 Excellent

Truong

Liked: Cleanliness, staff & service, property conditions & facilities
Good and clean
Stayed 2 nights in Mar 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

8/10 Good

Sarah Elizabeth

Stayed 2 nights in Mar 2024
Response from Caryn L. Assistant General Manager on 1 Apr 2024
Hello Sarah Elizabeth,Thanks for taking the time to review our hotel.We are happy too hear that you enjoyed your recent stay with us.We hope to see you back again soon.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Mar 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

10/10 Excellent

Roberto

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

10/10 Excellent

Jungil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

10/10 Excellent

kim-thoa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for a short trip to Orange County.
Stayed 2 nights in Feb 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

4/10 Poor

Varol

Liked: Cleanliness, property conditions & facilities
Waited for about 10-15 minutes for front desk person for check in
Stayed 1 night in Mar 2024
Response from Caryn L. Assistant General Manager on 8 Apr 2024
Hello,We are sorry to hear that you did not enjoy your recent stay with us. Your feedback has been shared with our management team in an effort to improve the overall experience.

8/10 Good

Thao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got a 2 queen bed room and it was perfect, love how its so quiet at night, the complimentary breakfast was so good!! Would book here again when visit santa ana next time!
Stayed 2 nights in Feb 2024
Response from Caryn L. Assistant General Manager on 8 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

10/10 Excellent

Khoy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and nice property
Stayed 4 nights in Feb 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

8/10 Good

Alfonso

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to my final destination was there for only 6 hrs did not get a chance to observe much but did felt safe
Stayed 1 night in Feb 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good. Staff were helpful and friendly. Beds were cozy and clean.
Stayed 1 night in Feb 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

4/10 Poor

Carmen

Stayed 2 nights in Feb 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
Hello,We are sorry to hear that you did not enjoy your recent stay with us. Your feedback has been shared with our management team in an effort to improve the overall experience.

8/10 Good

James, San Diego

Business traveller
It’s ok
Stayed 1 night in Feb 2024
Response from Caryn L. Assistant General Manager on 8 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

10/10 Excellent

Lizbeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and everyone was friendly
Stayed 3 nights in Feb 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

6/10 Okay

Chad

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nothing special, but a good, safe hotel. Breakfast wasn’t very good.
Stayed 1 night in Feb 2024
Response from Caryn L. Assistant General Manager on 8 Apr 2024
Hello,We are sorry to hear that you did not enjoy your recent stay with us. Your feedback has been shared with our management team in an effort to improve the overall experience.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience
Stayed 1 night in Feb 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Caryn L. Assistant General Manager on 8 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

10/10 Excellent

Kristin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and great breakfast!
Stayed 3 nights in Feb 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

8/10 Good

Anh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Feb 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.

8/10 Good

Benson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location.
Stayed 2 nights in Feb 2024
Response from Caryn L. Assistant General Manager on 3 Apr 2024
HelloThanks for taking the time to review our hotel.We are happy to hear that you enjoyed your recent stay with us.We hope to see you back again soon.