"We chose this resort to celebrate our first wedding anniversary, and while there were some positive aspects, our overall experience did not meet the expectations of a luxury five-star property.
Upon arrival, we waited about 10–15 minutes before being greeted. During the booking process, the hotel had been informed that we were celebrating our first wedding anniversary as a same-sex couple. At check-in, we were asked if we wanted to change to a room with two beds instead of one. We found this comment disappointing and somewhat inappropriate given the information already provided in our reservation.
Another major downside was the lack of an introduction to the resort. At other luxury five-star hotels, staff usually take the time to explain the property, point out the pools, restaurants, amenities, opening hours, and answer any questions. None of that happened here, which made the arrival feel impersonal.
The resort is also very family-oriented, with many children throughout the property. The staff was wonderful with families and kids, but if you’re a couple looking for a quiet or romantic getaway, this may not be the best choice.
The buildings are beginning to show their age, and some areas feel worn compared to what we expected from a luxury resort.
On a positive note, the restaurants were excellent and the dining experience was one of the highlights of our stay.
Overall, while families will likely enjoy this resort, we don’t feel it delivers the level of service, attent"
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