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"This was an unacceptable check-in experience, especially for what they charge per night. O After a six-hour drive, we arrived around 7–8 PM to find the front desk closed, the property dark, and no staff available. There were no clear after-hours check-in instructions provided in advance—our Expedia confirmation only listed a 4 PM check-in time, with nothing about what to do if arriving later. We called both the main number and the after-hours line multiple times and received no response. It was cold, raining, and the property is in a remote mountain area with very limited nearby options. Exhausted and unsure what to do, we did not feel comfortable waiting in a dark, empty parking lot with no way to access the room, so we had to find alternative lodging for the night. The next day, we were told the key had been left in an envelope and that there was a note on the door. That may be their process, but it was not clearly communicated, not visible in the moment, and not a reasonable expectation after a long day of travel in poor conditions. For a property at this price point, check-in should be straightforward, well-lit, and clearly communicated in advance—not dependent on finding a note on a dark door. To make matters worse, the property has denied a refund, claiming the issue did not occur, and redirected responsibility to Expedia, while Expedia says the property must approve the refund. We are now stuck in the middle despite being unable to access the room we paid for."

"Great weekend getaway. The house was the perfect size for us to spread out and relax. Easy access to town and skiing at Saddleback. "

"These hotel rooms have not been renovated or re-carpeted since the Bush Administration. There are no mini fridges and only a microwave in the lobby. If it were really cheap it would be kitschy and fun. But it wasn’t much less expensive than the much nicer Sugarloaf Hotel up the bunny hill. The bar was great as was the food - but nowhere to get breakfast before hitting the hill. Very close to the feeder chair, but so are all of the condo’s etc that are available on Air BnB. "

"Well run Hostel, clean with friendly staff"

"Great hotel with great facilities right by the ski lifts"

"nice to have a community yoga room on site"

"If you enjoy a rustic experience and the feel of off the grid on the grid Maine Ski camps, you’ll love this property. Great value and location for Sugarloaf. Matt is a super host, we had two snow storms in 3 days and I was always plowed out in time to get around. "

"Our stay was great, pet friendly and perfect for a weekend getaway. "

"Perfect cabin. Great location. Loved it "