"The bedroom was immaculate and the breakfast was great, faultless. The area that could be improved is in the spa, and more specifically the restaurant attached. There is a clear issue with staffing, not enough and very new ones not being prepared. During my spa 'experience' I was sent into the restaurant to then be ignored for a good 30 minutes. The one girl in there was apparently not aware me and others were waiting to order food. When it came, the £20 udon noodle 'main' was literally just noodles with a few bits of red chilli and about 1 runner bean. No protein at all. You get £25 to use on the offer, tricky to cover a decent meal and a drink with this. Spa loungers were reserved for you with a little name tag, but had soaked coverings from previous guests. Already looking tired. No staff poolside if you want to order a hot drink etc (there used to be when it first re opened). I felt sorry for the girl in the restaurant, she said it was her first day. She didn't seem to have a clue. Bad service and a lack of it let's the spa down. Crazy when so much has been invested initially in refurb"