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Overview of Sercotel Hotel Europa

Photo gallery

Front of Property - Evening/Night
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished

Sercotel Hotel Europa

3 out of 5

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast Available
  • Business Services
  • Parking Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationCathedral of the Good Shepherd3 min walk
    Popular LocationConcha Beach5 min walk
    Popular LocationMaria Cristina Bridge7 min walk
    AirportSan Sebastian (EAS)23 min drive

Choose dates to view prices

  • Junior Suite (2 A + 1 N)

    Room amenities

    • 23 sq m
    • Sleeps 3
    • 3 Single Beds
    More detailsJunior Suite (2 A + 1 N)
  • Superior Room

    Room amenities

    • 23 sq m
    • City view
    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More detailsSuperior Room
  • Triple Room (3 A)

    4.3/5 guest room rating

    Room amenities

    • 22 sq m
    • City view
    • Sleeps 3
    • 2 Single Beds
    More detailsTriple Room (3 A)
  • Standard Room

    4.6/5 guest room rating

    Room amenities

    • 18 sq m
    • City view
    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More detailsStandard Room
  • Basic Double Room

    Room amenities

    • 12 sq m
    • City view
    • Sleeps 2
    • 1 Double Bed
    More detailsBasic Double Room
  • Triple Room (2 A + 1 N)

    Room amenities

    • 18 sq m
    • City view
    • Sleeps 3
    • 3 Single Beds
    More detailsTriple Room (2 A + 1 N)
  • Junior Suite (3 A)

    Room amenities

    • 23 sq m
    • Sleeps 3
    • 3 Single Beds
    More detailsJunior Suite (3 A)
  • Superior Double Room Single Use

    Room amenities

    • 23 sq m
    • City view
    • Sleeps 1
    • 1 Double Bed OR 2 Single Beds
    More detailsSuperior Double Room Single Use
  • Junior Suite (2 A)

    Room amenities

    • 23 sq m
    • Sleeps 2
    • 2 Single Beds OR 1 Queen Bed
    More detailsJunior Suite (2 A)
  • Basic Double Room Single Use

    Room amenities

    • 12 sq m
    • City view
    • Sleeps 1
    • 1 Double Bed
    More detailsBasic Double Room Single Use
  • Standard Double Room Single Use

    Room amenities

    • 18 sq m
    • City view
    • Sleeps 1
    • 1 Single Bed
    More detailsStandard Double Room Single Use

About this area

San Sebastian

Located in San Sebastian's San Sebastian Centro neighbourhood, Sercotel Hotel Europa is in the city centre and near the beach. Monte Igueldo is a popular attraction and the area's natural beauty can be seen at Concha Beach and Ondarreta Beach. Looking to enjoy an event or a game while in town? See what's happening at Reale Arena or Stadium Gal. Relax and indulge in the area's health/beauty spas, or seek out an adventure with hiking/biking trails nearby.
Popular Location

What's nearby

  • Concha Promenade - 1 min walk
  • Cathedral of the Good Shepherd - 3 min walk
  • Concha Beach - 5 min walk
  • Maria Cristina Bridge - 7 min walk
  • San Sebastian City Hall - 9 min walk

Getting around

  • San Sebastian Amara Station - 7 min walk
  • AirportSan Sebastian (EAS) - 23 min drive

Restaurants

  • San Marcial - 3 min walk
  • La Espiga - 3 min walk
  • Caravanserai - 3 min walk
  • La Madame - 3 min walk
  • Tavern Cachon - 4 min walk
View map

About this property

Sercotel Hotel Europa

3-star San Sebastian hotel in San Sebastian Centro, walk to Concha Beach
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/café. WiFi in public areas is free. Other amenities include self parking, concierge services and dry cleaning. All 65 soundproofed rooms feature free WiFi and minibars. For a bit of entertainment, Smart TVs come with digital channels, and guests will also find room service (during limited hours) and hairdryers.
Sercotel Hotel Europa offers 65 forms of accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. Smart televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. This San Sebastian hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional sanitisation guidelines of Measures to reduce infection (Spain)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Guest rooms kept vacant for 72 hours between stays

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (EUR 22 per day)
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–11 AM: EUR 13.5-13.5 for adults and EUR 13.5-13.5 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • Handrails in stairwells
  • In-room accessibility
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property – March 2018
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Digital channels
  • Smart TV

Food and drink

  • Minibar

More

  • Electrical adapters/chargers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

See similar properties

Policies

Check-in

Check-in from 2 PM - anytime
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 27 November 2020 to 31 January 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between EUR 13.5 and EUR 13.5 for adults, and EUR 13.5 and EUR 13.5 for children (approximately)
  • Covered self-parking fee: EUR 22 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property registration number HSS00550

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Parking height restrictions apply

Property is also known as

Sercotel Hotel Europa San Sebastian
Husa Europa Hotel
Husa Europa Hotel San Sebastian
Husa Europa San Sebastian
Husa Europa Hotel San Sebastian - Donostia
Sercotel Europa San Sebastian
Husa Europa San Sebastián Donostia
Sercotel Europa
Hotel Sercotel Europa
Husa Europa
Sercotel Hotel Europa Hotel
Sercotel Hotel Europa San Sebastian
Sercotel Hotel Europa Hotel San Sebastian

Frequently asked questions

Can I cancel my reservation for free at Sercotel Hotel Europa and receive a full refund?
Yes, Sercotel Hotel Europa offers free cancellation on select room rates, because flexibility matters! Please refer to Sercotel Hotel Europa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sercotel Hotel Europa?
As of 21 Jan. 2021, prices found for a 1-night stay for 2 adults at Sercotel Hotel Europa on 21 Feb. 2021 start from AU$105, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Sercotel Hotel Europa pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Sercotel Hotel Europa?
Self-parking is available for EUR 22 per day. Limited spots are available.
What time is check-in at Sercotel Hotel Europa?
Check-in is from 2 PM - anytime.
What time is check-out at Sercotel Hotel Europa?
Checkout is at noon.
Where is Sercotel Hotel Europa located?
Located in San Sebastian Centro, this hotel is within a 5-minute walk of Concha Promenade and Concha Beach. Ondarreta Beach and Bay of Biscay are also within 3 miles (5 km). San Sebastian Amara Station is 7 minutes by foot and Donostia-San Sebastián Station is 9 minutes.
3.9
Good
Rating 5 - Excellent. 154 out of 622 reviews
5 - Excellent 25%
Rating 4 - Good. 304 out of 622 reviews
4 - Good 49%
Rating 3 - Okay. 122 out of 622 reviews
3 - Okay 20%
Rating 2 - Poor. 33 out of 622 reviews
2 - Poor 5%
Rating 1 - Terrible. 9 out of 622 reviews
1 - Terrible 1%

4.2/5

Cleanliness

4.1/5

Staff & service

4.3/5

Amenities

3.8/5

Property conditions & facilities

2/5 Poor

Happy face iconLiked: Property conditions & facilities, room comfort
Sad face IconDisliked: Cleanliness
Shocking breakfast situation
I stayed at this hotel for two nights in February. The room was fine, although a bit on the small side. Reception area was really nice and the service was polite. The location is amazing. However, I would never stay at this hotel again due to a shocking situation at breakfast on Sunday right after the carnival. Absolutely all the food was old and spoilt. The tomato juice I tried was sour and rotten. Tortillas already turned blue on the side, camembert cheese was black and we noticed fruits were withered already the first day of our stay. I regret not having taken the phone with me to take pictures of it. No staff coming anywhere near guests that day. I'm shocked with the lack of concern for guests wellbeing and I honestly think if no fresh food was available, it was better to close the restaurant that day rather than play with our health hoping we won't notice. If you're a guest who considers booking there, take the room rate only and stay away from their kitchen.
Stayed 2 nights in Feb 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
The hotel is in the centre of the town, near of the old town and La Concha beach.
Stayed 2 nights in Feb 2020

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the sea and centre of town, modern and clean, ultra comfortable beds
Stayed 3 nights in Jan 2020

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Very clean and ideal location
Stayed 1 night in Jan 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous rooms and friendly staff - only let down was the street noise
Stayed 2 nights in Oct 2019

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