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Sercotel Hotel Europa

3.0 star property
Travelers can recharge at this San Sebastián hotel where the on-site restaurant serves lunch and the stylish bar offers evening drinks.

Choose dates to view prices

Sercotel Hotel Europa captures San Sebastián's energy with its convenient dining options. Guests can enjoy meals at the restaurant, grab drinks at the bar, or sip coffee at the cafe. The hotel also offers a gym for workouts, and many visitors note the particularly helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$319
includes taxes & fees
1 June - 2 June
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About this property

Sercotel Hotel Europa

  • Hotel near Concha Beach
  • Consider a stay at Sercotel Hotel Europa and take advantage of a coffee shop/cafe, dry cleaning/laundry services and a bar. The on-site restaurant offers lunch. In addition to a gym, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • Buffet breakfast (surcharge), self-parking (surcharge) and tour/ticket information
    • A 24-hour front desk, smoke-free property and a banquet hall
    • A front desk safe, a lift and a TV in reception
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 65 rooms include comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
  • Other conveniences in all rooms include:
    • Baths or showers, free toiletries and hairdryers
    • Smart TVs with digital channels
    • Daily housekeeping, electrical adapters/chargers and phones

Awards and affiliations

  • Eco-certified property
  • This property participates in Ecostars – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in time starts at 4:00 PM

Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 25 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 16 for adults and from EUR 16 for children
  • Covered self-parking fee: EUR 25 per day
  • Nearby parking fee: EUR 25 per day (492 ft away; open 8:00 AM to midnight)
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Parking height restrictions apply

Frequently asked questions

Is Sercotel Hotel Europa pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Sercotel Hotel Europa?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Sercotel Hotel Europa on 1 June 2026 start from AU$319, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Sercotel Hotel Europa?

Self-parking is available for EUR 25 per day. Limited spots are available.

What time is check-in at Sercotel Hotel Europa?

Check-in begins at 4:00 PM.

What time is check-out at Sercotel Hotel Europa?

Checkout is at noon.

Where is Sercotel Hotel Europa located?

Located in San Sebastián Centro, this hotel is within a 10-minute walk of Concha Promenade and Concha Beach. Cathedral of the Good Shepherd and Bay of Biscay are also within 5 minutes. San Sebastian Amara Station is 7 minutes by foot and Donostia-San Sebastián Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very good

8.6

Cleanliness

9.0

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 362 out of 1000 reviews
Rating 8 - Good. 419 out of 1000 reviews
Rating 6 - Okay. 161 out of 1000 reviews
Rating 4 - Poor. 46 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

Reviews

Verified

6/10 Okay

Eva

Liked: Staff & service
Disliked: Cleanliness
Room was smaller than advertised (and I am very used to staying in tiny rooms, this is not a huge issue for me but might be for you). The room was dirty upon arrival (lots of dust and even a few hairballs on the floor, stained pillow case). The AC worked perfectly and kept the room quite cool. The bathroom had a nice shower. The location is extremely favorable.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Mona

Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience from arrival to departure! The concierge staff were welcoming and helpful!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Elonia

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location, modern design, friendly and helpful staff
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Superior Twin is a great room at the corner of the building with 2 small balconies. The breakfast was one of the best we have had in Spain! We would stay here again!
Stayed 3 nights in Oct 2025
Verified

8/10 Good

T

Liked: Cleanliness, staff & service, property conditions & facilities
`Excellent location for walking to Old Town and also train station
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Orlando

Liked: Amenities
Great location. Friendly staff. Clean functional room. Would stay there again!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable hotel. The location is excellent, 2 minutes from La Concha Beach. It’s an easy 10 minute walk to the old town. Hotel staff were very helpful with information and restaurant suggestions.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Ellen

Liked: Cleanliness, property conditions & facilities
Excellent location! Super easy walk to so many useful places like La Concha, the old town, train station, etc.
Stayed 5 nights in Aug 2025
Verified

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a great position to explore San Sebastián both for La Concha beach and old town, the hotel is ok without being spectacular- fine for a 2 night stay - we didn’t eat or drink in hotel
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a great location with easy walks to the beach or old town. The staff were friendly and accommodating. The room was clean and more spacious than we expected. Definitely would book this one again!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

MARTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, as well as the property
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Suzanne

Disliked: Amenities, property conditions & facilities
Booked a superior double, as needed walk in shower. Shower overflowed. Toilet constantly ran water until you pressed it so many times to stop it running and if I’m Able I will attach photos of the room decor. Which I do not think is superior, by any stretch of the imagination. Location is ideal For looking around San Sebastián and breakfast was good.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Marichu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location!

Excellent location! The location is excellent! We coild see La Concha bay from our balcony. Our room was small but very clean. The staff are very nice. We would stay here again.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay overall. Hotel is located close to La Concha Beach and City Center.
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms. Great hotel!
Stayed 3 nights in Nov 2023
Verified

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 5 nights in Jul 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Noune

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location, wonderful stuff
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Erica

Liked: Cleanliness, amenities, property conditions & facilities
comfortable, clean, and very convenient location. staff were a bit chilly and could have been friendlier and more proactive. but fundamentally a fine hotel.
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is wonderful! Staff is very professional and friendly. I would stay here again!
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

San Sebastián delight

A wonderful location within walking distance to the beach and old town. Delicious breakfast. San Sebastián has lots to offe.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Small rooms but excellent location and close to the beach. Staff was amazing.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location - walking distance to old town and the train station. Breakfast was great.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
clean room
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, large comfortable rooms, which included a kettle. Staff are excellent- friendly, knowledgeable and very efficient.
Stayed 4 nights in May 2024