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Reviews of Okako Hotel

1 out of 5
Okako Hotel
Iztueta 7, San Sebastián, Gipuzkoa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 130 out of 208 reviews" "
Rating 8 - Good. 64 out of 208 reviews" "
Rating 6 - Okay. 11 out of 208 reviews" "
Rating 4 - Poor. 1 out of 208 reviews" "
Rating 2 - Terrible. 2 out of 208 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly great hotel. The staff were super friendly and gave us tons of great suggestions to eat. The room was a good size and very clean. I absolutely loved the design of the place, really good feel and vibe to it. The free espresso and tea in the lobby was a wonderful touch. Highly recommend staying here!
Stayed 2 nights in Apr 2024

10/10 Excellent

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was helpful in every detail we needed. Property was located near old town, shopping, bus lines.
Stayed 3 nights in Apr 2024

8/10 Good

Chris

Travelled with partner
Liked: Property conditions & facilities
Very clean. The area was well located to access the beach and shops. Some lovely aspects to the hotel. Only negative would be the noise from other guests: in the corridor and above. Walls thin and could hear noise throughout the night.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about staying at Okako was great. My room was small but clean and had everything I needed, and the lovely gentleman at the front counter let me know when my room was ready early and provided many recommendations for pintxos. Free coffee was appreciated. The small issue I had was that my room smelled a lot like febreze or another air freshener. It was a bit disruptive as I am sensitive to scents, and something more neutral or nothing at all would be appreciated!
Stayed 1 night in Feb 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

NORBERT

Liked: Staff & service, property conditions & facilities
Not for us
Situated in the best place, close to the sea & the old town..Walking distance to bars.The hotel itself is nice with friendly, very helpful staff..The room is big enough, but unfortunately I found it very dusty, hair everywhere in the bathroom, no toilet brush or cups..The bed is very comfortable, but the room is next to the railway and quite noisy when the train passes.No kettle in the room, you need to go down the lobby and make yourself tea or coffee from a Nespresso coffee machine in a paper cup..Not very eco friendly..I don’t think would stay here again
Stayed 3 nights in Jan 2024

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with the Okako Hotel, from start to finish. Eugenia was very prompt in meeting us to be able to enter the lobby. She was extremely pleasant and helpful throughout our stay. I have only great things to say about the Okako.
Stayed 3 nights in Oct 2023

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff lovely and beautiful place
The staff were so so friendly. It was a great location and beautifully decorated. I will definitely stay here if and when I come back. Highly recommend!
Stayed 3 nights in Oct 2023

10/10 Excellent

Robert Warren, Hampton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a wonderful boutique hotel with unique furnishings and design. The rooms a rather small and it is a bit away from the busy tourist area but it is a great value and wuiet. It is very close to the Kursaal and Zurriola Beach. The hotel receptionist could not have been more helpful! She gave detailed suggestions for the tapas bars and sight of San Sebastián. We will definitely return.
Stayed 3 nights in Oct 2023

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Using an electronic keypad for access was a tad challenging, however staff was highly responsive
Stayed 2 nights in Sep 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
This was my second stay at Okako hotel, it was again a great stay. Quiet room, close to town. The staff is great and helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean safe property. Room was comfortable and close to the beach and old town. Staff were helpful. Would have appreciated a safe in the room.
Stayed 2 nights in Sep 2023

6/10 Okay

Rand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. A little overpriced especially when you consider the lack of view and the lack of included parking.
Stayed 2 nights in Sep 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying at this hotel. The location is convenient for the all the main spots in town, and the rooms are comfortable and very clean. The beds were great, the WiFi works very well and the air conditioning is effective. The free tea/coffee/fruit/morning snacks were an unexpected bonus too. The reception staff are super polite, helpful and personable. All in all a great stay and I would definitely recommend this place.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Moldy Room, Terrible Customer Service
The location of this hotel is good and the art hung up throughout is nice—the issue is that some of the rooms have a mold problem. When you use the shower, the bathroom begins to smell like mildew, which then seeps into your whole room. I brought this to the staff’s attention after my first night. They said they were aware of the issue and would try to clean it. The cleaning didn’t work. They were unable to move us to another room for the second night of our stay, so we had to continue to live with the smell. On the third night, they moved us to another room that didn’t have the problem. The classy thing to do would have been to offer a significant discount on the room for the first two nights, but that didn’t happen. I had to request and then fight for a discount for the next 5 days—and in the end, they only offered me €23 per night. In addition, throughout the entire experience, the woman who sometimes works at the front desk (Eugenia) was incredibly rude and incompetent. First she said a refund wouldn’t be possible because I’d booked through Hotels.com, which Hotels.com customer support clarified wasn’t true; then she said they would need my bank account info because they couldn’t refund a portion of the charge from my credit card—also not true (in the end, they did just that). Clearly, this hotel is comfortable renting moldy rooms. If you don’t get one, it’s a fine place to stay. If you do, though, you will regret it. I don’t think the chance is worth it.
Stayed 3 nights in Aug 2023
Response from Eugenia on 7 Sept 2023
Dear Joshua,First of all I am Eugenia, the owner of this small and charming hotel. I would like to explain again, that the problem you are talking about was not a mold problem. If it had been, the mold would have been removed. Also, as you could see, when they arrived, their room was perfectly clean and we have cleaning service every day. I went to the room myself and could see that the smell you were talking about did not exist for me. In addition, the room has a window to the outside, so I don't really understand why it would be impossible for you to live in that room. Rather, Mr. Nuni, I get the feeling that what you wanted was precisely a refund of money and an exchange to a better room (for which you had not paid).However, despite this, they were offered a superior room for their last night, since it had not been possible the previous night because we were full. Not satisfied with this, you requested a discount and it was accepted. Yes, I, Eugenia, told you that it was not possible to return only part of the reservation already charged and we asked for your account number so we could make a transfer. Sorry if this offended you but I was just trying to fix it and return your money. Finally, seeing that you were not taking the account number thing well, I spoke with my bank and they explained to me how to refund only part of your bill and make the billing work for me. You were refunded 10% of the total of your two nights in that room, assuming that the third night you were being compensated with a superior room that cost much more than the one you had paid.Finally, I would like to say that I am very sorry if your experience was not to your liking. I assure you that I would like to have only happy clients happy with their stay and we work on it to make that happen.All the best,Eugenia García Lahuerta

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous boutique hotel
Gorgeous boutique hotel, unsure how this is 1*as its excellent. Comfy room and perfectly big enough for 1 night. Would love a shelf above the sink and a full length mirror tho! But excellent location to walk anywhere and close to train and buses.
Stayed 1 night in Aug 2023

10/10 Excellent

Eben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel with very friendly and helpful owners. We upgraded to a room with a street facing window which made a big difference. Would stay there again!
Stayed 2 nights in Jul 2023

10/10 Excellent

sean patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent one night layover
The owner was very friendly and helpful. Adriana gave us some great suggestions for dinner, which were perfect for our night out.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, clean, clear information, will come back!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the city of San-Sebastian. Walking distance to everything really
Stayed 3 nights in Jun 2023

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent small hotel. Reception was really helpful with lots of info on the city. Room was small but fine for a couple of days,bathroom very good.
Stayed 2 nights in Jun 2023

8/10 Good

Masatoshi

Liked: Cleanliness, staff & service
The breakfast can be better.
Stayed 1 night in May 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this quaint and comfortable hotel
Very nice stay at Okako Hotel which is located in walking distance to all of the sights. Clean, quiet, comfortable room. Hotel lobby is warm and welcoming with a creative vibe. Super friendly and lovely manager. Highly recommend!
Stayed 2 nights in May 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convienent and safe location. Quiet except my room was near the coffee/reception are so sometimes people congregate there which was kind of annoying to listen to. I would recommend putting something at base of the doors to reduce noise.
Stayed 2 nights in May 2023

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eugenia at Reception is excellent; cheerful, humorous and helpful.
Stayed 3 nights in May 2023

10/10 Excellent

Abdalmajeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for 48hrs in San Sebastián
Great hotel. Smart rooms, good location. Excellent service.
Stayed 2 nights in Apr 2023

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality
Stayed 3 nights in Sep 2022
Response from Lorena Rodriguez on 22 Oct 2022
Thank you for your words!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Walking distance to all main sights. Extremely helpful and friendly staff.
Stayed 3 nights in Sep 2022
Response from Lorena Rodriguez on 22 Oct 2022
Thank you for your comment.All the best

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel, good location
The Okako is right around the corner from the cathedral, but it is relatively quiet. We did hear people going by sporadically until about 5am, but not many compared to the crowds in other areas. We arrived and were greeted at the door and given the key. After that, we didn't see anyone in the small reception area, but we didn't need anything. The room was very comfortable with good air conditioning and was very clean. Good recommendations of places to eat. All good.
Stayed 1 night in Sep 2022
Response from Lorena Rodriguez on 22 Oct 2022
Thank you for your words. We do not have reception 24 hours but we have our telephone 24 hours for any request that you need.All the best!

10/10 Excellent

Eduardo, Managua

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful small hotel with impressive art. Very professional reception-management. Excellent location.
Stayed 1 night in Aug 2022
Response from Lorena Rodriguez on 22 Oct 2022
Thank you for your comment.All the best!

10/10 Excellent

EMILY

Stayed 2 nights in Jul 2022

8/10 Good

ROGER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a unique little hotel! Stylishly presented, immaculately maintained and cleverly operated to a standard far above any one star hotel you are likely to come across. Run by two sisters who could not be more helpful, despite only being front of house in the mornings. They are always contactable by whatsapp. No breakfast facilities but they have a free coffee machine in the classy lounge/public area plus complimentary morning snacks and fruit. The downside is that most of the rooms have no external view. My single room was a bit cell like, with a window on to an internal shaft (not unusual for terrace properties) but the bathroom was faultless and everything had been carefully planned. The room worked, was comfortable and I became quite attached to it! Great location too. You would be hard pushed to make more out of what they had. If you're just going to sleep there - perfect!
Stayed 1 night in Jun 2022
Response from Lorena Rodriguez on 22 Oct 2022
Thank you for your comment, we are glad that you liked it!All the best

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel!
Stayed 1 night in Jun 2022
Response from Lorena Rodriguez on 22 Oct 2022
Thank you for your comment!

10/10 Excellent

Gunnar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is much smaller in Spain than other countries. This can be a shock sometimes. However the pastries and espresso and fruit that the hotel offers for free help calm a stomach used to big breakfasts or can serve as late night munchies after a late night at the bars. The friendliness and helpfulness of the people working here are the best I’ve ever encountered. Although this is not super close to the beach it is only a 7 minute walk if you go briskly and this can actually be nice because you can get a bite to eat on the way. Lastly the decor in this hotel is so pleasing and you can tell someone took lots of time to make this place look awesome. Thank you for a wonderful 2 days.
Stayed 2 nights in May 2022
Response from Lorena Rodriguez on 22 Oct 2022
Thank you for your comment. We are glad that you enjoyed your stay so much and we hope to see you back soon.All the best

8/10 Good

hendrik

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean and nice room, fine large bed and close to the centre.
Stayed 1 night in Nov 2021
Response from Lorena Rodriguez on 22 Oct 2022
Thank you for your words!All the best,

10/10 Excellent

Steve

Stayed 1 night in Oct 2021

10/10 Excellent

mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, hermoso lugar, todos los detalles bien cuidados, acogedor. Muy bien ubicado.
Stayed 1 night in Aug 2021
Response from Lorena Rodriguez on 22 Oct 2022
Buenos días Mariana,Gracias por su comentario. ¡Esperemos que haya disfrutado de su estancia y volver a verle pronto o aquí!Un saludo

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice, but small hotel. We were here for two nights and enjoyed our stay. The room was comfortable. It is easy walking distance to both beaches and the old town. I would stay again. The staff was very friendly.
Stayed 2 nights in Aug 2021
Response from Lorena Rodriguez on 22 Oct 2022
Hello Mario,Thank you for your words, we hope to see you soon!All the best

10/10 Excellent

Chase

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Did not stay at this property due to the musty smell of one of the rooms. We had two rooms reserved, they were apparently full and could not provide us with another room. They did offer to put a machine in the room to get rid of the smell. We left and got a room at another property. We are currently disputing the charges with AmEx since we were billed by the hotel for the full stay of two rooms; which we did not stay even one night due to the issue described above.
Stayed 3 nights in Jul 2019

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was wonderful and location was convenient, they gave us great recommendations to local restaurants and went extra mile to serve there guests. It’s not a large place but they make the most of it
Stayed 2 nights in Jul 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was awesome! The most helpful front desk staff that we’ve ever encountered while traveling, and we travel a lot, so that’s high praise!
Stayed 2 nights in Jul 2019

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
It was an amazing find. The hotel staff is wonderful and Miguel was extremely friendly and helpful. So happy we stayed there.
Stayed 2 nights in Jul 2019