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Reviews of Hotel Zaragoza Plaza

1 out of 5
Hotel Zaragoza Plaza
Plaza de Zaragoza 3, Donostia, San Sebastián, Gipuzkoa

Reviews

8.0

Very good

Rating 10 - Excellent. 87 out of 283 reviews" "
Rating 8 - Good. 133 out of 283 reviews" "
Rating 6 - Okay. 42 out of 283 reviews" "
Rating 4 - Poor. 12 out of 283 reviews" "
Rating 2 - Terrible. 9 out of 283 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Joanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach and the old town
Stayed 2 nights in Oct 2023

6/10 Okay

Maria

Stayed 1 night in Oct 2023

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
If you don’t want to blow the budget this is the place for you …. comfortable, clean, friendly, & a better location you could not ask for, from hotel foyer to being in the sea on La Concha Beach under 30secs. Typical hotel breakfast available, coffee juice ham cheese croissants fruit yogurt, for an small extra charge. Would recommend to anyone who values LOCATION over luxury.

10/10 Excellent

Julian

Stayed 1 night in Jun 2023

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable stay. The hotel is in a good location.
Stayed 3 nights in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
todo perfecto, por si a caso, enfrente hay un discoteca, por la noche de fin de semana un poco ruido, pero normalmente ningun problema.
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Friendly Staff, Comfortable Hotel
Our room was against the stairwell so it was occasionally noisy with people going up and down. There was only a wardrobe for clothes, a drawer unit would have been a bonus. The mini bar was only a fridge and there was no in room safe. Having said that the beds were comfortable the air conditioning was welcomed in the heatwave and the bathroom had a walk-in shower. The breakfast is continental style and adequate and all the staff are friendly and willing to help. The hotel is in a great location with everything within walking distance.
Stayed 7 nights in Jul 2022

8/10 Good

JOHANNA

Stayed 1 night in Jul 2022

8/10 Good

Elena

Travelled with family
Stayed 2 nights in Jul 2022

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attention at the front desk!
Stayed 1 night in May 2022

8/10 Good

Maria Isabel

Liked: Cleanliness, staff & service, amenities
Excellent location
Stayed 2 nights in Apr 2022

10/10 Excellent

JORGE

Stayed 2 nights in Sep 2021

10/10 Excellent

Mrs Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Julia a c
Stayed 7 nights in Jul 2021

6/10 Okay

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Average hotel with good location
The hotel location is perfect and close to everything but the room wasn’t the best , it’s very small and the A.C is very old so prepare yourself to sleep with some sounds.You only get 1 pillow so make sure to request for another one if you prefer to sleep with more also they need to have do not disturb signs to avoid someone knocking on your door to ask you if you wanna clean your room or not.
Stayed 2 nights in Jul 2020

8/10 Good

Christopher

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
This property is all about the location to the beach, which is superb. Other than this there is no view, parking is a nightmare, there is no lobby to meet in and the hotel is old and in much need off a revamp. The amenities are lacking and soap comes in liquid form in a little plastic sachet which is difficult to open with our spieling the contents.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very close to the beach and to great places to eat. The staff at reception were wonderful and very helpful.
Stayed 2 nights in Jun 2019

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy we stayed here
Perfectly suitable for a short stay near the beach, walking distance to the Old City. Parking is a problem, generally, one San Sebastián, but the hotel has an arrangement with public parking nearby which was a relief. BTW, the included breakfast is wonderful.
Stayed 1 night in Jun 2019

2/10 Terrible

Graciela

Disliked: Property conditions & facilities, room comfort
I would not go there
Shower was not built correctly therefore water was spilled all over the bathroom and room. A complete mess!
Stayed 2 nights in Jun 2019

8/10 Good

G A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic hotel. Excellent location.
Good basic hotel in an excellent location just a minute's walk from the seafront and 5 minutes from the old town. May lack some of the facilities of larger hotels but the rooms were clean and comfortable if a little small. Good wi-fi even in the room which is not always the case in much more expensive hotels. Good breakfast for the price (6 euros during our visit)
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, very close by to the beach. Staff was friendly, hotel was clean. Good value for price.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Close to beach and shops. Just a few minutes walk from the central bus/coach station and train station.
Stayed 4 nights in Dec 2018

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were small, but location was great!
Stayed 3 nights in Sep 2018

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great week long vacation stay!
This hotel is amazing, breakfast was tasty, hotel was clean. The staff were so friendly. I would definitely stay here again. The location was central to everything.
Stayed 4 nights in Sep 2018

8/10 Good

Pavlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and clean and friendly staff. The free breakfast was ample. The room was small. No chair to sit in. Only the bed. Other than that, great.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was a run down mess. Furniture was dinged and it was dark and cramped. The air conditioner did not work properly and produced a foul, warm smell. Its remote was taped together and bore the marks of multiple tapings. The refrigerator had coils sticking out the back. We didn't dare touch it for fear it was a fire hazard. The bed was low to the ground, mattress hard as a brick and it was fitted with shabby linens. The worst was the chronic smell of sewage that emanated from the bathroom. We asked to move and were told we could not be accommodated. The property manager told us the smell was typical of all hotel properties in San Sebastian due to the proximity to the sea. He lied, After one miserable night's stay, we moved to the Hotel Niza. Wonderful property. No smell.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Great location. Ok Rooms.
Great location. Door to room had a broken deadbolt lock. A/C worked fine.
Stayed 2 nights in Jul 2018

4/10 Poor

Sunnance, Denver, CO

Liked: Cleanliness
Disliked: Room comfort
Even for heavy summer demand, this hotel (or at least my room) was overpriced for what you get. My main complaint was the organization of the room, wherein the closet couldn't be opened without moving the bed; there was nowhere to set a bag, and overall the furniture arrangement just made little sense. There was, however, air conditioning, and the location was excellent. I also found the receptionist weirdly unfriendly on the day I arrived, but another staffer was great during departure.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Location excellent near to beach and restaurants and bars Room needed black out curtains A bit noisy with traffic and pedestrians all night
Stayed 2 nights in Jul 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service
Location close by la concha beach
Nice hotel 1 block from the beach, small rooms but front desk staff are wonderful and very helpful. Short walk to old town but plenty of shops and restaurants close by.
Stayed 7 nights in Jun 2018

8/10 Good

Yasu, Michigan

Liked: Staff & service, property conditions & facilities, room comfort
A San Sebastián Hotel in a great location
This hotel is very close to the beach and walking distance to everything including The Old Town. The hotel staff were super nice and helpful.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, very helpful staff, very comfortable bed
Stayed 1 night in Jun 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Not much to look at outside but a friendly and helpful welcome at reception. Clean and comfortable room with adequate facilities and a good selection at breakfast. Excellent location close to sea, bars and restaurants. Better than I would have expected from its grade
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
best 1 star I have been at
We were a little concerned that this was a 1 star. It was like staying at a 3 star. 1. very friendly staff 2. great location 1 block from beach 3. close to everything. 4. best dollar value. Room size fit 2 doubles comfortable, quiet from outside noise Highly recommended. Only issue was there was no room safe. I would recommend this hotel to anyone.
Stayed 4 nights in Jun 2018

4/10 Poor

Libbi, West aust

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Reception staff very unfriendly. Tiny room with black mould growing up the walls on either side of the balcony sliding doors. Disgusting!
Stayed 2 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is disgusting and has bedbugs. The staf
This place is disgusting and has bedbugs. The staff is rude, the rooms are tiny and filthy, and the breakfast is a joke. Avoid this so-called hotel at all costs!
Stayed 3 nights in May 2018

2/10 Terrible

Shauna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, Bugs, Dump!
The place which is so loud with paper thin walls and doors that have to be slammed shut is a dump that is uncomfortable and dirty. There are giant garbage recycling and compost bins by the city right in front of the hotel. The smell was uncontrollable. The very rude daytime front desk person needs to be fired. The room is the size of a shoebox and the bathroom can barely foot a tiny person in the shower. If you are tall or over 200 pounds you will not fit in the shower. The alleged breakfast buffet was disgusting and smelled bad and there were bugs every where. The air-conditioner is so old that it does not work and you have to request it to be turned on from the circuit breaker because it’s not Central. Even then you’re still not going to get air-conditioning. The daytime front desk man at the teeny tiny check in desk actually stood up, clinched his fist (when I offered to pay for coffee I had had the morning) as I was checking out and told me to get out of his hotel. I have never been treated so poorly or been in such a dump in my life. It was not listed as a one star hotel, when I originally made my booking. It does not deserve one star. Do not stay at this disgusting place
Stayed 1 night in May 2018

10/10 Excellent

chris

Liked: Cleanliness, room comfort
good location for shops, beech, transport, restaurants, and sightseeing.
Stayed 6 nights in May 2018

6/10 Okay

Gus

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
AC was not working. Opened window and a dance club was right in front. Police was present because of a fight. Bad sleeping experience.
Stayed 1 night in May 2018

8/10 Good

なかやん, yokohama

Liked: Cleanliness, staff & service, room comfort
便利な立地でコスパ良し
国鉄駅やバスターミナル、旧市街のバル街まで徒歩10分程度、海岸まで徒歩5分以内と歩いて市内を巡るにはとても便利な立地です。コンビニも近く、大きいスーパーも徒歩3分程度。 ロビー（と言える広さでもない）が狭く待ち合わせなどには不便です。 客室は狭く、ベッドとデスクで全てという感じ。スーツケースはベッドの上でしか広げられません。 館内や客室は古いものの清潔でした。 シャワーカーテンが無く、シャワーを使うとトイレスペースも濡れてしまい、東南アジアのホテルを 思い出しました。 冬場のお買い得価格の時期ならお買い得ですが、夏場で料金が上がるならちょっと・・・という感じです。
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Hotel
A wonderful experience. Extremely helpful staff. Very clean environment. Central location.
Stayed 9 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
We really liked the location of the hotel, close to the beach.
Stayed 2 nights in Oct 2017

6/10 Okay

hugo

Stayed 4 nights in Sep 2017

4/10 Poor

Glenn, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointing
The room was very small and not well fitted It was very basic and very noisy
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and comfortable bed. Employees were helpful and spoke english.
Stayed 5 nights in Jul 2017

8/10 Good

Anita, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbeatable location, spotless hotel, tiny room.
A friendly welcome and orientation/map of city on arrival after a 10 minute walk from the train station. Our room was spotless and very comfortable but TINY. There was very little space to move around or lay out luggage etc. The bathroom was large and spotless as well. We didn't have breakfast at the hotel or use any of its facilities so we can't comment on those. I'd highly recommend this hotel primarily for its wonderful location.
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Brilliant location close to the beach
A very pleasant, modern and clean hotel in a central location yet very close to the beach . Rooms are quite small, especailly the single rooms, some of which have no external view.. just onto a light well. But priced accordingly . The central location makes up for it. double rooms with balcony looked fine.. though street between them and beach is busy.
Stayed 5 nights in Jun 2017

8/10 Good

CINDY

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2017