Dear GaileThank you very much for choosing Hotel Axel during your stay in the city of San Sebastian. It is a pleasure for us that you rate us positively, our hotel is 10 min from the old town and 7 min from the beach of the shell, close to all the attractions of the city.Our hotel has private parking subject to availability, in case of full availability we offer our guests the possibility to park their vehicle in a public car park located 2 minutes from the hotel.We look forward to welcoming you again on a future occasion.

Dear AntonioThank you very much for choosing Hotel Axel during your stay in the city of San Sebastian. We regret that your stay was not as positive as we would have liked.The room you were allocated corresponds to the one you booked, our hotel has enough storage space for short stays.

Estimado DavidMuchas gracias por su estancia en el hotel Axel San SebastiánEs un placer para nosotros positivamenteEsperamos volver a recibirle en una próxima ocasiónAtentamente

Dear Customer,First of all we are sorry that your room was not at an optimal temperature. Our hotel's air conditioning equipment is fast and allows rooms to be heated in just 5 minutes. Regarding the cleanliness of your room, we apologize for the inconvenience. We will make every effort to ensure that what happened does not happen again. yours sincerely,

Dear Rodney, Thank you very much for sharing your opinion with us!We give water just the first day and we offer the minibar everyday refilled. However, we take note of your comment to get better in the future. We will be happy to welcome you again!Best regards,

Dear Hector, Thank you so much for staying with us and for your opinion, its very helpful for us. We strive to make your stay as pleasant as possible. Our staff is 24h a day at your disposal to help you enjoy each option that the city can offer you. We will be pleased to have you again in any of our Axel Hotels!Yours sincerely,

Dear Nelson,Thank you very much for your excellent comment. Also thank you for your opinion and for sharing it with all travelers. Your opinion its very helpful for us and we really appreciate you take your time and give us your point of view about us. We hope to see you very soon, Yours sincerely,

Dear Brandon!Thank you very much for your great 5 out of 5!It's been a pleasure to have you here, like home. We will be really happy to have you back soon!Yours sincerely,

Dear Hugh, First of all I would like to thank you for staying with us during your recent visit to Donostia. Your opinion its very helpful for us and we really appreciate you take your time and give us your point of view about us. I hope to see you soon in Axel Hotel San Sebastián or at one of our Axel Hotels around the world. Yours Sincerely,

Dear Jose, Thank you very much for sharing your comment with us!We feel happy to know that you had a very good stay. We are willing to have you again in Axel Worldwide.Yours sincerely,

Dear Amreen, Thank you very much for your positive review. We were really happy to welcome you in Axel. We look forward to welcoming you again on a future occasion.Yours sincerely

Dear JaimeThank you very much for choosing the Axel San Sebastian hotel and for giving us such a positive rating, highlighting our services, the friendliness of our staff, the rooftop pool, our wellness area and our location.Yours sincerely

Dear DanielThank you very much for choosing the Axel San Sebastian hotel and for giving us such a positive review.We look forward to welcoming you again on a future occasion.Yours sincerely

Dear JonathanThank you very much for choosing the Axel San Sebastian hotel and for your positive feedback about our location, the friendliness of our staff, the cleanliness, the upgrade offered and our varied breakfast.We look forward to welcoming you again on a future occasion.Yours sincerely

Dear JosephThank you very much for your stay at the Axel San Sebastian hotel. It is a pleasure for us that you rate us very positively.We look forward to welcoming you again on a future occasionYours sincerely

Dear David,Thank you for your stay and for sharing your experience with other expedia users. We are sorry that the room size was not to your liking. We offer premium and premium superior rooms as well as junior suites with larger room sizes. In your case when booking a city room the room size is smaller. We hope you have an excellent stay in the next time.Yours sincerely,

Dear Theo,Thank you very much for choosing the Axel San Sebastian hotel for your days of rest in the city.It is a pleasure for us that you rate so positively the amenities and the staff.We look forward to enjoying your stay on a future occasion.Best regards,

Dear NatalieThank you very much for staying at the Axel San Sebastian hotel. It is a pleasure for us that you rate us positively highlighting our location in a quiet area but close to the sights of the city.We are sorry for the noise at night of some guests who do not respect the silence, these are occasional events that do not usually happen.Sincerely

Dear ElisabethThank you very much for staying at the Axel San Sebastian hotel. It is a pleasure for us that you rate us positively highlighting our location in a quiet area but close to the sights of the city.We are sorry for the noise at night of some guests who do not respect the silence, these are occasional events that do not usually happen.Sincerely

Dear AnnThank you very much for choosing the Axel San Sebastian hotel for your visit to the city.It is a pleasure for us that you rate us so positively and to know that we have met your expectations.Yours sincerely

Dear KhalidThank you very much for choosing the Axel San Sebastián hotel on your visit to the cityIt is a pleasure for us that you value us so positivelyWe hoped to receive it again on a next occasionSincerely

Dear Claus,We are sorry that your stay was not as perfect as we would have liked. We take note of your comments but we would like to inform you that due to the environmental programmes we are involved in we only offer biodegradable products in the rooms as welcome kits. We do have tissues and toothbrushes available at the hotel reception. We would also like to inform you that we only offer bathrobes in the superior rooms and junior suites. In the rest of the rooms we offer them with a supplement of 5 euros (cleaning of the room).We would be delighted to enjoy your stay on a future occasion if you so wish.Yours sincerely,

Dear Jerome,Thank you for your very positive assessment. We are glad that you enjoyed your rest days in our hotel. We are sorry for the inconvenience of the first day with the air conditioning. We are available to customers to explain how to change the hot and cold function from your room. We are sorry for the image of humidity that appeared during your stay but due to an incident with a pipe we were not forced to use this solution. The issue is already resolved.We hope to be able to enjoy your stay next time.Sincerely,

Dear Customer,Thank you once again for your words and for choosing our hotel for your days of rest in the city of San Sebastian. We have a parking lot with parking spaces that we offer subject to availability and we also have a parking lot just 25 meters from our hotel, parking EASO square.As it indicates our rooms are designed with a different touch that many customers congratulate and that offers a more spacious and cozy room.We take note of your request to offer square pillows to be used in the future as a pillow menu.Thanking you for your attention, we send you our best regards.Yours sincerely,Isidro RuizHotel Manager.

Dear Juliana,Thank you for your positive review of your stay. It was a pleasure to have you stay with us. We are pleased to know that we have met your expectations but we would have loved to meet them 100%.We look forward to your next visit.Yours sincerely,Isidro RuizHotel Manager

Dear Christine,Thank you for your great review and for highlighting the treatment received and the comfort of your room. We are glad to read that you enjoyed the pool outside the hotel during your holiday.We look forward to welcoming you next time.Yours sincerely,Isidro RuizHotel Manager

Dear john,Thank you for choosing the Axel San Sebastian hotel for your days off in San Sebastian. We are glad to read that you enjoyed your stay. Regarding the parking; We offer a special price of 25 euros (the price of public parking is 28.50 euros) to our clients. San Sebastian offers few parking spaces so prices are high. We offer the possibility of parking in the blue zone but it is important to clarify that it is necessary to place the ticket and move your vehicle once the set time has ended.We hope to be able to enjoy your stay next time.Sincerely,Isidro RuizHotel Manager

Dear Tricia,Thank you for your great comment and for rating your stay with a 10! We are glad that you enjoyed a pleasant stay and that you valued the situation of the hotel so positively, the services (spa, Turkish bath, sauna, outdoor pool), the pillows, the tropical shower... It was a pleasure that you stayed with us and we hope to enjoy your next visit with us.Sincerely,Isidro RuizHotel Manager

Dear Reynaldo,We have checked his room and we have verified that his room had a problem with the skirting board in one corner. Thanks for your information. We have proceeded to replace it.We hope to enjoy his visit in the future if you wish.Sincerely,Isidro RuizHotel Manager

Dear Fiona,What a joy to be able to read her comment. It has been a pleasure staying with us and that you have enjoyed a perfect stay. As it indicates, we are in a quiet area of the city where rest is possible. Our clients can even sleep with the windows open.We will be delighted to be able to enjoy your stay in the future.Kind regards.Isidro Ruiz

Estimada Janette, Muchas gracias por ayudarnos a compartir su experencia en el hotel Axel San Sebastian. Fue un placer que se alojara con nosotros. Estaremos a su disposición ante cualquier petición que desee.Atentamente,Isidro RuizHotel Manager

Dear Adam James,Thank you for staying at the Axel San Sebastian Hotel and for your positive review of our hotel. Thank you for highlighting the hotel's services, breakfast which as you rightly point out offers fresh products and coffee from the coffee machine served at the table, gym, spa and swimming pool on the roof top.We look forward to your next visit.Yours sincerely,

Estimado Yayoi,Gracias por su comentario y por confiar en nuestro hotel para sus dias de descanso en San Sebastian.Nos alegra ver que hemos ofrecido una estancia perfecta y que ha disfrutado de la misma.Saludos cordiales.Isidro RuizHotel Manager

Dear AlexandraThank you very much for staying at the Axel San Sebastian hotel during your days off in the city.It is a pleasure for us that you rate us so positively and that you had a great stay.We look forward to welcoming you back next timeYours sincerely

Thank you for your comment, We are glad you enjoy your staying with us! We hope to see you soon.Best Regards

Cher StefanoNous vous remercions d'avoir choisi l'hôtel Axel San Sebastian.C'est un plaisir pour nous que vous nous ayez fait part d'un commentaire aussi positif.Nous nous réjouissons de pouvoir vous accueillir à nouveau à l'avenir.Sincérement

Estimado FranciscoMuchas gracias por alojarse en el hotel Axel SebastiánEs un placer para nostros saber que su estancia ha sido positiva.Esperamos volver a recibirle en una próxima ocasiónAtentamente

Estimada EvelynMuchas gracias por alojarse en el hotel Axel San Sebastian, es un placer que su estancia fuese excelenteEsperamos volver a recibirla en una próxima ocasiónAtentamente

Dear PaolaThank you very much for staying at the Axel San Sebastian hotelWe are glad that your stay has been very positive.We hope to welcome you again on a next occasionSincerely

Dear IanThank you very much for staying at the Axel San Sebastian hotelWe are glad that your stay has been very positive.We hope to welcome you again on a next occasionSincerely

Dear Stephen, Thank you very much for your great review. We are glad to read that you enjoyed the city of San Sebastian and its gastronomy. As our hotel indicates, it is just a 5-minute walk from the center and the old part of the city. Once again thank you very much for your visit. Yours Sincerely,Isidro RuizGeneral Manager