"The hotel's location is excellent and very convenient for tourists, with many attractions easily accessible. However, the property is showing its age and would benefit from a refurbishment, particularly the furniture. The room did not appear as clean as expected, and some items (including the TV) were not working properly. Although I reported these issues and requested assistance, they were never resolved during my stay. What was most disappointing was the lack of any apology, acknowledgment, or goodwill gesture at check-out despite the unresolved problems. Overall, the location is a strong point, but the hotel falls short in terms of maintenance, cleanliness, and customer service"