I booked here way before the crisis started, at the onset of the protests, strikes and road blockades, through Expedia the hotel refused my request for a refund, change dates or credit, which I partially understood as my booking was "not refundable", but I decided to call directly to explain the situation, the staff at the hotel was unreachable by phone, when I reached somebody they transfered me to a new unreachable number or the person on the line was insensitive to my request about the hardships for a foreign traveler to reach the hotel during this time, so given the circumstances I decided to go but the very same day of my flight an airport strike started and there were warnings of road blockades from Calama to Atacama, called the hotel for information about the blockades and they told me to call the local police station because they had no need to provide me that info. I finally decided not go and send a couple of local Chilean friends on my behalf to use the room. Bad service and insensitive management !!!!!