Front of property

Reviews

7.2

Good

Rating 10 - Excellent. 169 out of 629 reviews" "
Rating 8 - Good. 195 out of 629 reviews" "
Rating 6 - Okay. 128 out of 629 reviews" "
Rating 4 - Poor. 76 out of 629 reviews" "
Rating 2 - Terrible. 61 out of 629 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024

10/10 Excellent

Daniela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great plac
Stayed 3 nights in Jan 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, property conditions & facilities
Son amables y serbiciales
Stayed 5 nights in Jul 2023
Response from Gerencia on 31 July 2023
Estimado huésped.Gracias por su visita y comentarios.Vuelva pronto !!

10/10 Excellent

araceli

Liked: Cleanliness, property conditions & facilities
Nice place, gardens and reception. it was a Cantinflás place, he lived or owned the place. I slept super well but other friends staying near the street could not sleep because of the street noise. It is a 25min walking from city center
Stayed 1 night in May 2023
Response from Gerencia on 31 July 2023
Estimado huéspedAgradecemos sus comentarios, vuelva pronto !!

6/10 Okay

Carlos

Travelled with family
Disliked: Property conditions & facilities
facillities are much older and not well mainteined. Very different than what shows in the pictures.
Stayed 3 nights in Jun 2023
Response from Gerencia on 31 July 2023
Estimado huéspedAgradecemos sus comentarios, los cuales son tomados en cuenta para mejorar la calidad de nuestras instalaciones y ofrecerle lo mejor.AtentamenteGerencia

10/10 Excellent

Araceli

Stayed 1 night in Feb 2023

10/10 Excellent

AGUSTIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short stay. Everything was ok
Stayed 1 night in Dec 2022

6/10 Okay

Peter

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They claim dog friendly and than try to charge $500 pesos per night for a documented service dog. No where while booking was this disclosed in their information online. Shameful.
Stayed 3 nights in Jul 2022

6/10 Okay

Mara, Cypress

Travelled with family and small children
Liked: Cleanliness
The location of Hotel San Miguel de Allende is excellent at the entrance of the beautiful little town. One can enjoy a 15 walk to the center of the town, or take public transportation and be in the center of everything within a few minutes. The property itself is well kept, but the rooms need updating and there was no AC in the room I stayed in.
Stayed 1 night in Dec 2021

4/10 Poor

Mauricio Comas

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The rooms do not have AC or fans. If you open de window anyone can get into your room! There is no privacy if you open a window. The quality of the food and service at the restaurant is extremely bad. It took them 45 minutes to prepare a club sandwich when they had only 5 tables occupied, furthermore the waiter was upset all time, I could not pay with credit card.
Stayed 1 night in May 2022

10/10 Excellent

Antonio

Travelled with partner
View was nice
Stayed 4 nights in Apr 2022

8/10 Good

César

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Facilities and rooms under maintained, which is sad because is a very nice place
Stayed 1 night in Jan 2022

10/10 Excellent

fernando m

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We were locked out of the hotel for about 45 minutes Nobody was around to open the door. My husband and I along with other guests were knocking and calling to no avail. Very disappointing!! We also tried the restaurant onsite and the food was very bland and dry!
Stayed 2 nights in May 2021

2/10 Terrible

Roberto

Travelled with group
Disliked: Staff & service
Hell on earth
I have traveled wold work and never had I encountered what this hotel did. I returned about 8:0 p. m. And the entry doors were locked and I banged on he door for about 45 minutes an no answer I am diabetic and needed to use the bathroom three other clients were also waiting and finally they opened the door with the excuse that they had a client disturbing the peace and that the police were coming, all untrue for no police ever came. They only had two employees in service. I would not have paid for the stay but I had already paid through hotels. Com. I was furious and will complain to their company. A most disgraceful treatment plus a lie. A horrible experience for a senior of 83 years
Stayed 2 nights in May 2021

10/10 Excellent

JORGE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Carlos, Tijuana

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and close to everything. Clean, confort good size rooms.
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Terrible experience. The hotel is in deplorable conditions and service is terrible. No phones in the rooms, you have to walk to lobby to request anything. The furniture is very old, towels are gray not white, no tissues, no bottled water, no heater or A/C, bedding is old and bed had some bugs because I couldn’t stop itching and scratching after I got under the covers. Took good 5 minutes of wasting a lot of cold water so I could get some hot water. There must be a problem with the boiler. I would not recommend this place at all
Stayed 5 nights in Jan 2021
Response from Hotel Mision San Miguel on 21 Jan 2021
Estimado Huésped: Sabemos que durante su estancia ocurrieron algunas situaciones que no fueron totalmente satisfactorias y por ello ofrecemos una disculpa; le garantizamos que estamos tomando las acciones necesarias para que situaciones como esta no se repitan. Cordialmente Adriana Sanchez Gerente General

8/10 Good

manuel

Business traveller
Liked: Cleanliness
Disliked: Room comfort
To much noise. Traffic. Hard to sleep at night
Stayed 1 night in Dec 2020
Response from Hotel Mision San Miguel on 5 Jan 2021
Gracias por compartir tu opinión con nosotros. Vamos a investigarlo para intentar solucionarlo.

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The cleaning lady and restaurant staff were wonderful and accommodating. The front desk refused to meet me half way with my spotty Spanish. They gave my local friend a bad number for a taxi we really needed and me the complete wrong directions the very first day there. I didn’t see any other non native people at the hotel over the 4 days I was there and would NOT recommend if you are visiting and need any help. For the reason I have rated this hotel as a bad choice though the room was clean. I also booked a king size bed but was given two doubles...you get the idea.
Stayed 4 nights in Sep 2020

6/10 Okay

Carlos

Travelled with family
Very old hotel...
This is a very old hotel. Rooms are very old. We were staying here just because we had to left another hotel in the middle of the night. In San Miguel de Allende I am pretty sure you can find a better option for the price.
Stayed 1 night in Sep 2020

4/10 Poor

Alberto

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Bad exp
They didn’t have water. No one in the restaurant. It wasn’t possible to cover the light from the outside. Noisy close to busy street.
Stayed 1 night in Mar 2020
Response from Gerente on 20 Mar 2020
Estimado Huésped Gracias por su amable comentario. esto nos ayuda a mejorar la atención y servicio, esperamos verlo pronto por esta su casa .

8/10 Good

Alejandro, CdMX

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
There was not a closet in the room, only shelves. The room was clean and nice. The door of the badroom has not enough space
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Fernando J

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing
Not what we expected. Could use some remodeling. Bathroom had an awful smell. Far from city center. Public transportation in front of hotel.
Stayed 3 nights in Jul 2019

4/10 Poor

Rocio

Not good
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Clean. Hotel is located not far from downtown San Miguel Allende (15 to 20 min ) ride
Stayed 1 night in Jun 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GTO
Everything was great except for the breakfast. The food was good but it came out cold, no coffee refill etc...
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. No issues good service well trained and friendly stuff. Will return and stay there again.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff-language barrier was a bit of a problem, but all in all, we loved it!
Stayed 3 nights in Feb 2019

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Good option when on a budget
Nice stay
Stayed 1 night in Nov 2018

8/10 Good

Melissa, San Miguel de Allende

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very historical hotel right outside the city. Staff was excellent very attentive it does not have a A/C but with the weather we didn’t even need one.
Stayed 1 night in Aug 2018

8/10 Good

Lilly, Los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on top of the hill but it was worth it . the breakfast buffet is ok could have been better for the price
Stayed 2 nights in Aug 2018

6/10 Okay

enrique

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice and quiet place to stay
Good hotel outside the city, nice big and heated pool, also well kept gardens, walk to downtown is 25 minutes, unable to find uber, taxi take 10 minutes to arrive, the breakfast buffet is good, the room has no air conditioning nor fan and the room was not dark enough for us. Terrible internet access.
Stayed 7 nights in Jul 2018

8/10 Good

George, Los Angeles Ca.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good but you need to change the faucets in the bathroom, also the curtains did not cover the entire window.
Stayed 1 night in May 2018

10/10 Excellent

Carla, Orange, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and worth the price
I was in San Miguel de Allende to consider living there when I retire. The hotel room was spacious, and the grounds well maintained. The city center is a bit far for a walk and thankfully we had a car. We did not dine in their restaurant.
Stayed 1 night in May 2018

2/10 Terrible

Alejandro

Disliked: Staff & service, property conditions & facilities, room comfort
IT MAY LOOK GOOD IN PICTURES.. BUT IT IS NOT!
I stayed just for one night, the lights didnt work so they sent a maintanance guy.. he fixed it, the pool´s water was cold, the shower´s water was COLD; we reported it but they never fixed it and the internet never worked. we also had breakfast in their restaurant and the menu was really bad. BAD SERVICE
Stayed 1 night in Mar 2018

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Charming Hotel in a Beautiful City
Very nice hotel, bar, and restaurant near the historic center of San Miguel de Allende. Friendly staff helped make arrangements for our side trips. Note it's on the outskirts of the centro, so taxis are required to get to many areas of interest, unless you're a big hiker.
Stayed 1 night in Feb 2018

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
nice
Stayed 1 night in Dec 2017

8/10 Good

Ruben, fort worth, tx

Liked: Cleanliness, staff & service
Disliked: Room comfort
Cold in the morning. The rooms do not hAve air conditioners
Stayed 1 night in Dec 2017

4/10 Poor

Diego

Disliked: Staff & service, property conditions & facilities, room comfort
This hotel isn't prepared for cold weather. And in December you will remember this. -The windows didn't seal -Poor front desk attention.
Stayed 2 nights in Dec 2017

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Great place but no wi-fi - even though it was promised.
Response from Gerente General on 21 May 2017
Estimado Huésped: Muchas gracias por tomarse de su tiempo para evaluar nuestros servicios a través de Hotels.com. Nos alegra que su experiencia con nosotros haya sido de su total agrado, esperamos nos recomiende y verle pronto en esta su casa Misión San Miguel de Allende. Cordialmente María Elena Pérez Gerente General

8/10 Good

Jacob

Liked: Cleanliness, staff & service
Nice garden and outdoor pool. Friendly staff.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay.
Amazing shopping. Beautiful area. Some problem with lack of hot water in hotel room but they were responsive to correcting the problem. We were there during the colder nights and they do not have central heating but provided us a heater that kept us comfortable.
Response from General Manager on 10 Feb 2017
Estimada Huésped Muchas gracias por sus comentarios y sobre todo por tomarse el tiempo para evaluarnos a través de Hotels.com, para nosotros es muy importante saber que fue de su agrado nuestro hotel. La esperamos pronto en esta su casa Misión San Miguel Allende. Cordialmente María Elena Pérez Gerente General.

4/10 Poor

Ramiro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor option in SMA
This is a very poor option for San Miguel de Allende, old and uncomfortable rooms, bathrooms and overall area, not classic or rustic just plain old and not very clean

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean, and hospitable
While it didn't have the cultural flair that the inner town hotels did, it was an amazing hotel for the price and so nice and helpful.
Response from General Manager on 29 Oct 2016
Estimado huésped Gracias por el tiempo tomado en compartir su experiencia de su pasada estancia en nuestro hotel a través de Hotels.com. Nos alegra el saber que su estadía con nosotros fue placentera lo invitamos a que regrese pronto y nos siga brindando la oportunidad de crear momentos agradables en esta su casa Misión San Miguel de Allende. Cordialmente María Elena Pérez

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities