Exterior

Reviews of Hampton Inn San Jose Cherry Ave

3 out of 5
Hampton Inn San Jose Cherry Ave
5190 Cherry Avenue, San Jose, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 141 out of 230 reviews" "
Rating 8 - Good. 47 out of 230 reviews" "
Rating 6 - Okay. 18 out of 230 reviews" "
Rating 4 - Poor. 8 out of 230 reviews" "
Rating 2 - Terrible. 16 out of 230 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edward, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay at a reasonable price
Stayed 1 night in Apr 2024
Response from Joey G on 1 May 2024
Dear Edward,Thank you for taking the time to share your positive feedback. We are delighted to hear that you had a very nice stay and found our pricing reasonable. Your satisfaction is our top priority and we strive to provide a balance of comfort and value for our guests. Your feedback affirms the hard work we put in every day.We look forward to welcoming you back for another wonderful stay in the future.Best Regards,Hampton Inn

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property excellent staff and service, easy access from freeway. Easy walk to dinner or Safeway
Stayed 1 night in Apr 2024
Response from Joey G on 1 May 2024
Dear Jason,Thank you for your positive feedback. We are thrilled to hear that you enjoyed our new property and found our staff and service excellent. We are glad that our location provided easy access from the freeway and convenience for dining and shopping at Safeway. Your satisfaction is our top priority and we are pleased to know that we were able to meet your expectations.We appreciate your feedback and look forward to welcoming you back in the future.Best Regards,The Hotel Team

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast.
Stayed 3 nights in Apr 2024
Response from Joey G on 1 May 2024
Dear Jennifer,Thank you for your perfect score review on Expedia and your compliment on our breakfast. We are thrilled to hear that you enjoyed it.We strive to provide a variety of high-quality options for our guests to start their day right, and your feedback affirms our efforts.We appreciate your feedback and look forward to welcoming you back in the future.Best Regards,The Hotel Team

8/10 Good

lian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
ecellent location and maintained.
Stayed 1 night in Apr 2024
Response from Joey G on 1 May 2024
Dear Lian,Thank you for your positive review on Expedia. We are delighted to hear that you found our location excellent and our property well-maintained.Your satisfaction is our top priority and we strive to provide a comfortable and enjoyable experience for our guests. Your feedback affirms the hard work we put in every day.We appreciate your feedback and look forward to welcoming you back in the future.Best Regards,The Hotel Team

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Apr 2024

10/10 Excellent

edmond

Stayed 1 night in Apr 2024
Response from Joey G on 1 May 2024
Dear Edmond,Thank you for your perfect score review on Expedia. We are thrilled to hear that you had a great experience during your stay with us.Your satisfaction is our top priority and we strive to provide an exceptional experience for our guests. Your feedback affirms the hard work we put in every day.We appreciate your feedback and look forward to welcoming you back in the future.Best Regards,The Hotel Team

8/10 Good

Alex

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joey G on 2 May 2024
Dear Alex,Thank you for your 4 out of 5 score review! We are delighted to know that you had an exceptional experience during your stay with us. Your positive feedback is a great encouragement for our team who strive to provide a memorable experience for our guests. We will certainly share your score with them.We appreciate your feedback and look forward to welcoming you back in the near future.Best Regards,The Hotel Team

10/10 Excellent

Robert

Business traveller
Liked: Amenities
Great location Clean Convenient
Response from Joey G on 5 Apr 2024
We are delighted to hear that you found our location great, the hotel clean, and convenient. Your feedback is valuable to us, and we are thrilled that you had a positive experience. We strive to provide a comfortable and convenient stay for all our guests. Thank you for taking the time to share your thoughts with us. We look forward to hosting you again in the future!

8/10 Good

Andre', Winnetka

Stayed 1 night in Mar 2024
Response from Joey G on 1 May 2024
Dear Andre',Thank you for taking the time to leave a review on Expedia. However, it seems like the rating and details of your experience were not included in your review.We value all feedback as it helps us improve our services and ensure we are meeting our guests' expectations. If you have any specific comments or suggestions about your stay, we would love to hear them.We hope to have the opportunity to serve you better in the future.Best Regards,The Hotel Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joey G on 28 Mar 2024
Thank you for the perfect 5 out of 5 review! We are thrilled that you had a wonderful stay with us at Hampton Inn. Your feedback is truly appreciated, and we hope to welcome you back again soon!

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and the location was quiet and safe.
Stayed 1 night in Mar 2024
Response from Joey G on 28 Mar 2024
Thank you for your glowing review! We are thrilled to hear that you had an excellent experience at Hampton Inn. Your kind words mean a lot to us, and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for another memorable stay in the future!

2/10 Terrible

Morris

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC was super super loud we couldn’t sleep. We change the room and they give us worse than the first one plus the fire alarm system was on and off all night inside the room asking for the full refund.
Stayed 1 night in Mar 2024
Response from Joey G on 28 Mar 2024
We apologize for the less than satisfactory experience you had at our Hampton Inn Hotel. Your feedback is important to us, and we take your concerns seriously. We will address the issues you encountered to improve our overall guest satisfaction. We appreciate your honesty and hope to have the opportunity to make it right for you in the future.

10/10 Excellent

Paola, San Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms
Stayed 1 night in Mar 2024
Response from Joey G on 28 Mar 2024
Thank you for the excellent rating! We are thrilled that you had a wonderful stay with us at Hampton Inn. Your review is truly appreciated, and we hope to welcome you back again soon!

10/10 Excellent

Michael

Stayed 3 nights in Mar 2024
Response from Joey G on 5 Apr 2024
Thank you for your outstanding 5 out of 5 hotel review! We are thrilled to hear that you had a fantastic experience during your stay. Your positive feedback means a lot to us, and we look forward to welcoming you back in the future. If there is anything else we can do to enhance your next visit, please let us know. Thank you for choosing our hotel!

2/10 Terrible

Liliana

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
After checking in, I went to take a shower. There was no hot water avaliable. I tried calling to the front desk and the phone isnt working. I go downstairs and talk to the front desks and tell them about it and they said they're aware. It had been an issue since the morning. It would have been nice to know before checking in so that I could have looked for another hotel. But this wasnt me tioned at all when I checked in. The next day they said the issue was fixed and again, no hot water in the hotel. The tissue box was empty 5 tissues and that was all and the conditioner was out after 2 pumps. Worse services. Never comi.g back again.
Stayed 2 nights in Mar 2024
Response from Joey G on 28 Mar 2024
We apologize for the less than satisfactory experience you had at our Hampton Inn Hotel. Your feedback is important to us, and we take your concerns seriously. We will address the issues you encountered to improve our overall guest satisfaction. We appreciate your honesty and hope to have the opportunity to make it right for you in the future.

10/10 Excellent

Annabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joey G on 28 Mar 2024
Thank you for the perfect 5 out of 5 review! We are thrilled that you had a wonderful stay with us at Hampton Inn. Your feedback is truly appreciated, and we hope to welcome you back again soon!

2/10 Terrible

Essie

Travelled with family
They did not have hot water. We called the front desk and they told us to let the water run for a few minutes. We let the water run for over 10 minutes and it was still cold. I had to take a cold shower before I could attend a family gathering. I am very disappointed with this hotel, and will never stay there again.
Stayed 1 night in Mar 2024
Response from Joey G on 28 Mar 2024
We apologize for the less than satisfactory experience you had at our Hampton Inn Hotel. Your feedback is important to us, and we take your concerns seriously. We will address the issues you encountered to improve our overall guest satisfaction. We appreciate your honesty and hope to have the opportunity to make it right for you in the future.

8/10 Good

Deirdre

Stayed 2 nights in Dec 2023
Response from Joey G on 28 Mar 2024
We appreciate your feedback and will use it to improve our services. Thank you for choosing Hampton Inn by Hilton.

8/10 Good

Frank

Stayed 1 night in Feb 2024
Response from Joey G on 28 Mar 2024
Thank you for your feedback regarding your stay with us at Hampton Inn. Your review is appreciated, and we hope to welcome you back again soon!

8/10 Good

Pavlo

Stayed 1 night in Feb 2024
Response from Joey G on 28 Mar 2024
Thank you for your feedback regarding your stay with us at Hampton Inn. Your review is appreciated, and we hope to welcome you back again soon!

8/10 Good

Yang

Business traveller
Liked: Cleanliness, staff & service, amenities
Okay hotel. The lobby smelt strange. Did not give me the room I booked, shampoo was out, AC is noisy. I had to unplug the AC to sleep.
Stayed 2 nights in Feb 2024
Response from Joey G on 10 Feb 2024
'I'm sorry to hear about the inconveniences you experienced during your stay at the hotel. I have informed the engineering and Maintenace staff about the smell in the lobby and faulty AC. Thank you for your feedback.

8/10 Good

julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Joey G on 8 Feb 2024
Thank you for sharing your feedback with us through your 4 out of 5 review. We appreciate your insights into your recent stay at our hotel. Your comments help us understand where we can improve and enhance our services to ensure a better experience for all our guests. If there are any specific areas you feel we could focus on to make your next visit a perfect one, please feel free to share them with us. We value your input and hope to have the opportunity to exceed your expectations in the future. Thank you for choosing to stay with us.

10/10 Excellent

Shamsur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Joey G on 8 Feb 2024
Thank you for your perfect 10 out of 10 review! We are delighted to hear that you had such a fantastic experience during your stay at our hotel. Your satisfaction is our top priority, and we are thrilled that we met your expectations. We appreciate your positive feedback and look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Joey G on 8 Feb 2024
Thank you for your perfect 10 out of 10 review! We are delighted to hear that you had such a fantastic experience during your stay at our hotel. Your satisfaction is our top priority, and we are thrilled that we met your expectations. We appreciate your positive feedback and look forward to welcoming you back for another wonderful stay in the future.

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was pretty expensive for what it was. I liked that it had a free breakfast, but it was not the best food. I did like there was milk and water available all day.
Stayed 3 nights in Jan 2024
Response from Joey G on 8 Feb 2024
We appreciate your feedback regarding your recent stay at our hotel. We are glad to hear that you enjoyed the convenience of having a complimentary breakfast, although we regret that the food did not meet your expectations. It's great to know that you found the availability of milk and water throughout the day to be a positive aspect of your stay. Your comments are valuable to us as we continuously strive to improve our services to provide a better experience for all our guests. Thank you for sharing your thoughts with us.

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from Joey G on 28 Mar 2024
Thank you for the perfect 5 out of 5 review! We are thrilled that you had a wonderful stay with us at Hampton Inn. Your feedback is truly appreciated, and we hope to welcome you back again soon!

8/10 Good

kevin

Stayed 1 night in Jan 2024
Response from Joey G on 28 Mar 2024
Thank you for your feedback regarding your stay with us at Hampton Inn. Your review is appreciated, and we hope to welcome you back again soon!

10/10 Excellent

parsa

Stayed 5 nights in Jan 2024
Response from Joey G on 28 Mar 2024
Thank you for the perfect 5 out of 5 review! We are thrilled that you had a wonderful stay with us at Hampton Inn. Your feedback is truly appreciated, and we hope to welcome you back again soon!

8/10 Good

Wendy

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
I have stayed at this hotel a few times now as it is conveniently located and nice staff, a great gym, and nice rooms. However, this time, I couldnt get anyone to clean my room despite 2 requests and speaking to the manager. I was there for 5 days so I needed it cleaned at least once. They came and dropped towels and made the bed with the same sheets, but no cleaning.
Stayed 5 nights in Jan 2024
Response from Joey G on 8 Feb 2024
We appreciate your continued loyalty and feedback regarding your recent stay at our hotel. We are pleased to hear that you find our location convenient, our staff friendly, and our amenities such as the gym and rooms to your liking. However, we sincerely apologize for the oversight in not cleaning your room despite your requests and interactions with the manager. Your experience does not meet our usual high standards, and we take your comments seriously as we work to improve our services. Your feedback will be shared with our team to ensure a better experience for you and all our guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Emily

Stayed 3 nights in Jan 2024
Response from Joey G on 24 Jan 2024
Thank you for your 10 out of 10 review! We greatly appreciate your positive feedback. Your satisfaction is our priority, and we're thrilled that we were able to meet your expectations. If you have any further comments or suggestions, please feel free to share them with us. We look forward to serving you again in the future!

10/10 Excellent

Terry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Joey G on 24 Jan 2024
Thank you for your 10 out of 10 review! We greatly appreciate your positive feedback. Your satisfaction is our priority, and we're thrilled that we were able to meet your expectations. If you have any further comments or suggestions, please feel free to share them with us. We look forward to serving you again in the future!

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Joey G on 20 Jan 2024
Thank you for your 10 out of 10 review! We greatly appreciate your positive feedback. Your satisfaction is our priority, and we're thrilled that we were able to meet your expectations. If you have any further comments or suggestions, please feel free to share them with us. We look forward to serving you again in the future!

8/10 Good

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Newest hotel , clean, easy access to a lot of things in the area.
Stayed 2 nights in Jan 2024
Response from Joey G on 20 Jan 2024
We're glad to hear that you found our hotel to be the newest and clean! We take pride in providing a comfortable and well-maintained environment for our guests. Additionally, we understand the importance of convenience, and we strive to offer easy access to various attractions and amenities in the area. Thank you for your feedback, and we hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Zhanvell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room.
Stayed 1 night in Jan 2024
Response from Joey G on 20 Jan 2024
We're delighted to hear that you found our room to be of good size! We understand the importance of providing a comfortable and spacious accommodation for our guests. Your feedback is greatly appreciated.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Joey G on 8 Feb 2024
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had an excellent experience during your stay at our hotel. Your positive feedback motivates us to continue delivering exceptional service to all our guests. We look forward to welcoming you back in the future for another fantastic stay.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2023
Response from Joey G on 11 Jan 2024
Thank you so much for your outstanding review! We are thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations. We truly appreciate your support and hope to serve you again in the future.

10/10 Excellent

Manuel

Stayed 1 night in Oct 2023
Response from Joey G on 11 Jan 2024
Thank you for taking the time to leave us a 5 out of 5 review! We are delighted to hear that you had a great experience with us. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service. We value your business and look forward to serving you again in the future.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to home. Comfy beds.
Stayed 1 night in Jan 2024
Response from Joey G on 11 Jan 2024
Thank you for taking the time to leave us a 5 out of 5 review! We are delighted to hear that you had a great experience with us. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service. We value your business and look forward to serving you again in the future.

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joey G on 11 Jan 2024
Thank you for taking the time to leave us a 5 out of 5 review! We are delighted to hear that you had a great experience with us. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service. We value your business and look forward to serving you again in the future.

8/10 Good

Khanh, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location.
Stayed 3 nights in Dec 2023
Response from Joey G on 20 Jan 2024
We understand the significance of convenience when it comes to choosing accommodation. Being situated in a prime location allows our guests to easily access various attractions, amenities, and transportation options. Thank you for your feedback!

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in a terrific location for those with family in Almaden. It was close to airport and to major shopping while still being a short trip out to the south San Jose area. The surrounding area is a little sketchy with all the homeless, but there is really nothing the hotel can do about that. The room was clean and quiet. The breakfast was wonderful with my husband specifically noting that the coffee was terrific.
Stayed 4 nights in Dec 2023
Response from Joey G on 6 Jan 2024
I'm pleased to learn that the hotel had an exceptional location for individuals with family in Almaden. Its proximity to the airport and major shopping centers, while still offering easy access to the south San Jose area, must have been quite advantageous. While it is regrettable that the surrounding area experiences challenges with homelessness, it is important to note that this matter falls outside the realm of control for the hotel.I am delighted to hear that your room was clean and provided a peaceful atmosphere during your stay. Maintaining a comfortable and tranquil environment is crucial for a pleasant experience. Furthermore, I am pleased to learn that you and your husband thoroughly enjoyed the breakfast offered by the hotel, with a particular note of appreciation for the excellent coffee. Commencing the day with a delightful breakfast can greatly enhance one's overall experience.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joey G on 20 Jan 2024
Thank you for your review and rating us 8 out of 10! We appreciate your feedback and are glad that you had a positive experience overall. We are always striving to improve and provide the best service possible. If there is anything specific that we can do to make your next stay even better, please let us know. We look forward to welcoming you back in the future!

10/10 Excellent

ERNEST

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joey G on 6 Jan 2024
Thank you for your positive review! It's great to hear that you had a fantastic experience at the hotel, rating it a perfect 5 out of 5. If there are any specific aspects or highlights that you'd like to mention, I would be delighted to hear more about what made your stay so exceptional.

8/10 Good

Adel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Joey G on 20 Jan 2024
Thank you for your review and rating us 4 out of 5! We appreciate your feedback and are glad that you had a positive experience during your stay.

6/10 Okay

I C

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Joey G on 20 Jan 2024
Thank you for your review and rating us 3 out of 5. We appreciate your feedback and apologize if we did not meet your expectations completely. We value your input and would like to learn more about how we can improve our services.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Joey G on 6 Jan 2024
Thank you for your glowing review! It's fantastic to hear that you had an exceptional experience at the hotel, rating it a perfect 10 out of 10. If there are any specific aspects or highlights that you'd like to share, I'd love to hear more about what made your stay so memorable.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked and enjoyed all of the modern room features. The breakfasts were the best hotel breakfast we've ever had. The AC though was efficient but quite noisy. Also the window needed cleaning. All of the hotel staff were very helpful and courteous. We will definitely return.
Stayed 2 nights in Dec 2023
Response from Joey G on 25 Dec 2023
Hi Jerry,Thank you for your feedback. We're glad you enjoyed the modern room features and had a great experience with our breakfasts. We apologize for the noisy AC and the window cleanliness issue. Our staff appreciates your kind words, and we look forward to welcoming you back.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Joey G on 24 Dec 2023
Thank you very much for your fantastic feedback and for giving us a perfect rating of 10 out of 10! We are absolutely delighted to hear that you had such an amazing experience. It brings us great joy to know that our efforts to provide exceptional service paid off and made your stay truly memorable. Your kind words mean a lot to us, and we can't wait to have the opportunity to welcome you back again in the future.

10/10 Excellent

Lester

Stayed 2 nights in Dec 2023
Response from Joey G on 22 Dec 2023
Thank you for taking the time to provide us with your excellent rating of 5 out of 5! We truly appreciate your positive feedback and are thrilled to hear that you had such a wonderful experience during your stay with us.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joey G on 22 Dec 2023
Thank you for taking the time to provide us with your excellent rating of 5 out of 5! We truly appreciate your positive feedback and are thrilled to hear that you had such a wonderful experience during your stay with us.