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"The pools were filthy, on the border they had a layer of something greasy. The room was “premium” it had an exclusive pool. the shower didn’t worked properly. No AC control. There were bedbugs. The balcony was nice The food in general was bad, in some cases disgusting… when I asked for some ingredients for allergy they didn’t know and didn’t bother to follow back. The kids animation was good"

"The food at this hotel is outstanding. Service could use a little work, but overall ok. Very clean and charming property."

"We had a very nice visit the 4 days we stayed. We booked 3 large rooms with Expedia with much better pricing than directly from hotel. The place is charming and peaceful. The cleaning is not consistent and they don’t have enough white towels as I was told to provide everyday. The front desk Diego and Francisco can improve customer service skills. Francisco specially was not very pleasant. I also tried to booked with him for August for an upcoming visit with family and parents but he told me he could not offer rooms or pricing because it was 2 months in advanced. I could easily book on Expedia. Francisco needs some customer service skills. "

"Staff took us to our room only to make us move again after we settled in because she took us to the wrong room, but would not admit her mistake and lied to us instead. Found large bug on our bed crawling. Found more bugs on the ceiling and mosquito flying around in the room and a large beetle on the floor. Lamb burger for dinner meat was undercooked. Told receptionist about everything and they said and did nothing. "

"We loved the location. It is walking distance to the Cloud Forest entrance. Very convenient. Good value."

"Located on the edge of the main town, greeting was warm and full of smiles which was followed by extensive information on the facilites and of many local excursions - we booked a local night walk which was perfectly managed. Room was compact but roomy enough to relax with a small open balcony. Breakfast was hearty with 4 or 5 options alongside unlimited beverages - local juices recommended. Add in free parking, simply perfect all around"

"Clean, comfortable accommodation with helpful staff. Delicious, healthy, freshly prepared breakfast with friendly attendants. Well kept grounds boasting a stunning terraced culinary herb garden, including the most aromatic shrubs in a small space. A little bit of paradise nestled in the cool hills of Monteverde. I would definitely recommend the Poco a Poco Hotel and Spa, and I absolutely plan to go back. "

"Monteverde is Heaven on Earth. The Cloud Forest Lodge is the perfect place to enjoy it. Clean, spacious and relaxing rooms. Fabulous restaurant with Incredible views. The property is beautifully maintained. Probably the biggest asset are the staff. The front desk staff provided a wonderful welcome and then continued to help with advice and bookings throughout our stay. They were thoroughly professional and always very yfriendly. The restaurant staff are fabulous. Great attention to detail and humour, all while working a very busy restaurant. Costa Ricans are friendly, but the staff at Cloud Forest are on another level entirely. Bravo!"

"Let me start off by saying that Joan, Ronald and the rest of staff are simply amazing. I don't think I've ever met management as kind and as hands on as this one, they practically make you feel as if you're family. "