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Reviews of Vagabond Inn Executive San Francisco Airport

2.5 out of 5
Vagabond Inn Executive San Francisco Airport
1640 Old Bayshore Hwy, Burlingame, CA

Reviews

7.6

Good

Rating 10 - Excellent. 403 out of 1003 reviews" "
Rating 8 - Good. 278 out of 1003 reviews" "
Rating 6 - Okay. 137 out of 1003 reviews" "
Rating 4 - Poor. 82 out of 1003 reviews" "
Rating 2 - Terrible. 103 out of 1003 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jacqueline

Liked: Cleanliness
Great price. No issues with staff. Airport shuttle service was helpful.
Stayed 1 night in May 2024
Response from FD on 23 May 2024
Thank you for your feedback. We're glad to hear you found our prices great and that you had no issues with our staff. It's also wonderful to know that you found our airport shuttle service helpful. We appreciate your review and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in May 2024
Response from FD on 23 May 2024
Dear Tom,Thank you for your kind review! We're delighted to hear you had a nice stay with us. We look forward to welcoming you back on your next visit.

4/10 Poor

Liza

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from FD on 23 May 2024
Dear Liza,Thank you for taking the time to leave a review. We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we'd like to learn more about what went wrong during your stay so we can address any issues.Please feel free to contact us directly to discuss your concerns. We hope to have the opportunity to improve your experience in the future.

8/10 Good

Beverly

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from FD on 15 May 2024
Dear Beverly,Thank you for your positive review and for choosing to stay with us! We're glad to hear you had a pleasant experience. Your feedback is very valuable to us as we strive to improve our services continually.We hope to welcome you back soon for an even better stay!

8/10 Good

Andrew

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Cheap and cheerful stay the night before a flight. There is a lovely boardwalk between the hotels and the bay with lovely views. Plus some nice restaurants close by. Fairly noisy given how close it is to the airport but they provide ear plugs
Stayed 1 night in May 2024
Response from FD on 13 May 2024
Dear Andrew,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found your stay to be both affordable and enjoyable. The boardwalk and bay views are indeed delightful, and we're pleased that you were able to explore the area. We apologize for any inconvenience caused by noise from the airport but are happy to hear that the earplugs provided helped mitigate this issue.We appreciate your review and hope to have the opportunity to welcome you back in the future.

8/10 Good

John, Livermore

Liked: Staff & service
Disliked: Amenities
Staff is friendly, hotel is quiet.
Stayed 1 night in May 2024
Response from FD on 8 May 2024
Dear John,Thank you for taking the time to leave us a review on Expedia. We're delighted to hear that you found our staff friendly and enjoyed the quiet atmosphere of our hotel.Your feedback is important to us, and we appreciate your kind words. If there's anything specific we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back to our hotel in the future.

8/10 Good

CHRISTY

Liked: Cleanliness, amenities
friendly
Stayed 2 nights in Mar 2024
Response from FD on 2 May 2024
Dear Christy,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be friendly during your stay.If there are any specific areas where we can further improve to enhance your experience next time, please don't hesitate to let us know. We're always here to ensure your stay is as enjoyable as possible.We hope to have the pleasure of welcoming you back to our hotel in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
This property is a good value. Nice place, spacious room, comfortable bedding. This is my second time here, and I will come again. My only complaint is their HVAC system. They have the ability to have the entire property set up for heat OR for AC, only one or the other. So on a warm day in April, the rooms are too hot because they haven't switched the property to have AC available. So most people have to open the large window next to their door in order to cool off the room. Your only security is a screen. I find this to be a major concern.
Stayed 2 nights in Apr 2024
Response from FD on 29 Apr 2024
Dear Michael,Thank you for choosing to stay with us again and for sharing your feedback. We're glad to hear that you found our property to be a good value, with spacious rooms and comfortable bedding.We apologize for any inconvenience caused by the HVAC system during your stay. As you mentioned, we were in heating mode due to the low daily and nightly temperatures. However, we do understand the importance of guest comfort and want to assure you that we have fans and portable heaters available upon request to help regulate room temperature. Additionally, each window in our rooms comes with a lock, allowing guests to open the window slightly and secure it for ventilation without compromising security.We appreciate your understanding and patience, and we'll certainly take your feedback into consideration as we strive to improve our services. We look forward to welcoming you back for another pleasant stay in the future.

6/10 Okay

Norma

Travelled with partner
Liked: Cleanliness, staff & service
Bit nosiy than other stays, pillows were very firm hard ,very uncomfortable to sleep. And the ventilator in the bathroom program to be on all night.
Stayed 2 nights in Apr 2024
Response from FD on 23 Apr 2024
Dear Norma,Thank you for taking the time to share your feedback with us. We're glad to hear that you've chosen to stay with us multiple times. However, we apologize for any inconvenience you experienced during your recent visit.We regret to learn that noise levels and the comfort of the pillows did not meet your expectations. Please know that we take guest comfort seriously, and we will look into ways to address these concerns to ensure a more pleasant stay for our future guests.Regarding the bathroom ventilator, we understand that it may have caused some disturbance during your sleep. Our ventilation system is designed to maintain a comfortable environment in the bathroom by regulating humidity levels and preventing the buildup of moisture. However, we apologize if it proved to be disruptive to your rest. We will review our settings to see if any adjustments can be made to minimize noise without compromising functionality.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us.

6/10 Okay

Norma

Travelled with partner
I stayed here a few times and were ok, but this last time ,the pillows were very firm and it was noisy outside.
Stayed 1 night in Apr 2024
Response from FD on 20 Apr 2024
Dear Ms. Norma,Thank you for choosing to stay with us again, and we appreciate your feedback. We're sorry to hear that you found the pillows too firm and experienced noise disturbances during your recent visit.Please know that we take guest comfort and satisfaction seriously, and we will look into addressing these issues to ensure a more enjoyable stay for all our guests in the future.If there's anything specific you would like us to note or improve upon for your next visit, please feel free to let us know. Your input helps us enhance our services.We hope to have the opportunity to welcome you back and provide you with a better experience.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
They had early 4am shuttle service to SFO. (Other hotels started at 5). They also had a list of restaurants within walking distance.
Stayed 1 night in Apr 2024
Response from FD on 17 Apr 2024
Dear Terry,Thank you for sharing your positive experience with our early shuttle service and the convenient location of our hotel. We're glad that these features added value to your stay, and it's wonderful to know you were able to take advantage of the nearby dining options.We continually strive to serve our guests better, and your feedback is crucial in that effort. Should you have any suggestions on how we could make future stays even more comfortable, please don't hesitate to let us know.We look forward to welcoming you back on your next trip through SFO!

10/10 Excellent

Jeffery, Tacoma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Nice room and clean. However the bathroom fan had no switch to turn off, thus it ran continuously all night long. Noisy too. Also the elevator was outside in the back of the building and not well marked. Very tough on someone with a disability.
Stayed 2 nights in Apr 2024
Response from FD on 15 Apr 2024
Dear Jeffery,Thank you for taking the time to share your feedback and for your positive comments on the cleanliness and quality of your room. We strive to offer a pleasant stay for all our guests, and we appreciate your compliments.Regarding the bathroom fan, please know it is designed to run at a low speed continuously to ensure proper ventilation. For a quieter experience, ensuring the bathroom door is closed usually mitigates any noise. We apologize if this was not adequately explained during your stay and for any inconvenience it may have caused.We also note your comments about the location of the elevator. We aim to provide clear instructions upon check-in, and we regret if these directions seemed unclear. We are constantly working on improving our signage to enhance accessibility for all guests, especially those with disabilities. Your feedback is invaluable in this process.Thank you once again for your review. We hope to welcome you back soon and will strive to make your next stay even more comfortable and enjoyable.

2/10 Terrible

Raed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not right room no view
Stayed 1 night in Apr 2024
Response from FD on 10 Apr 2024
Dear Mr. Abualshaar,Thank you for sharing your feedback regarding your recent stay with us. We apologize if there was any confusion regarding the room type and amenities provided during your visit.Upon reviewing your reservation details, we can confirm that you booked 2 rooms with two queen beds and a bay view, which is the room type you received. However, we understand that you were expecting a balcony, which is only available with rooms featuring one king bed, as clearly stated in the description of our room types.We regret any disappointment this may have caused and apologize for any inconvenience you experienced. It's always our goal to meet and exceed our guests' expectations, and we apologize if we fell short in this instance.If you have any further concerns or would like to discuss your stay in more detail, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a few minutes from the airport with a good shuttle service. Nice view of the bay and a few close restaurants.
Stayed 1 night in Mar 2024
Response from FD on 1 Apr 2024
Thank you, Carol, for your perfect rating and for choosing to stay with us. We're delighted to hear that you had a great experience and found our location convenient with a nice view of the bay.If there's anything specific you particularly enjoyed or if there are any areas where we can continue to improve, please feel free to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back for another fantastic stay in the future!

8/10 Good

Walter

Travelled with family
It was economical and clean.
Stayed 2 nights in Mar 2024
Response from FD on 1 Apr 2024
Thank you, Walter, for your feedback and for choosing to stay with us. We're glad to hear that you found our hotel to be economical and clean.If there are any specific areas where we can further improve to make your next stay even better, please feel free to let us know. Your feedback is important to us, and we're committed to providing the best possible experience for our guests.We hope to have the opportunity to welcome you back for another great stay in the future!

8/10 Good

Jennifer, Coarsegold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great place to stay and easy access to airport
Stayed 1 night in Mar 2024
Response from FD on 28 Mar 2024
Thank you, Jennifer, for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience and found our location convenient for accessing the airport.If there are any specific areas where we can further improve to make your next stay even better, please feel free to let us know. Your feedback is important to us, and we're committed to providing the best possible experience for our guests.We hope to welcome you back for another great stay in the future!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great view of planes landing at SFO. Dinner next door.
Stayed 1 night in Mar 2024
Response from FD on 21 Mar 2024
Thank you, James, for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed the view of planes landing at SFO from our hotel. We're also glad to hear that you found the nearby dining options convenient for your stay.Your satisfaction is our top priority, and we're delighted that we could contribute to making your stay enjoyable. If there's anything else we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future! Safe travels!

6/10 Okay

fahad

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from FD on 21 Mar 2024
Thank you, Fahad, for your feedback and for choosing to stay with us. We appreciate your honesty.We're sorry to hear that your experience fell short of expectations. If there are any specific areas where we can improve or if there's anything we can do to make your next stay more enjoyable, please feel free to let us know. Your feedback is important to us, and we're committed to making improvements based on your comments.We hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

Arkady, palo alto

Stayed 1 night in Jan 2024
Response from FD on 29 Mar 2024
Thank you, Arkady, for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us.If there's anything specific you particularly enjoyed or if there are any areas where we can continue to excel, please let us know. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests.We look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FD on 12 Mar 2024
Thank you, Anthony, for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall. If there are any specific areas where we can improve or if there's anything we can do to make your next stay even better, please let us know. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for another great stay in the future! Safe travels!

10/10 Excellent

Diana Alejandra, Stockton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from FD on 5 Mar 2024
Thank you, Ms. Alejandra, for your perfect rating and positive feedback! We're delighted to hear that you had a very good experience during your stay with us. If there's anything specific you particularly enjoyed or if there are any areas where we can continue to exceed your expectations, please let us know. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay in the future! Safe travels!

2/10 Terrible

Brenna

Stayed 2 nights in Feb 2024
Response from FD on 23 Mar 2024
Thank you, Brenna, for sharing your feedback with us, although we're disappointed to hear about your experience.We understand your frustration regarding the non-refundable nature of your reservation. We strive to accommodate our guests' needs to the best of our ability, which is why we offered you the option to change your reservation dates to avoid any loss.We apologize if this solution did not meet your expectations. If you have any further concerns or if there's anything specific we can do to address them, please don't hesitate to reach out to us directly. We value your feedback and would welcome the opportunity to assist you further.

10/10 Excellent

sook muay

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely well runned place; with good airport shuttle. There is also a hotpot restaurant right next to it plus a huge parking area
Stayed 1 night in Feb 2024
Response from FD on 5 Mar 2024
Thank you, Sook Muay, for your perfect rating and wonderful review! We're thrilled to hear that you had a lovely experience during your stay with us. It's great to know that you found our hotel well-run and appreciated our convenient airport shuttle service. We're also glad to hear that you enjoyed having a hotpot restaurant nearby and our ample parking area.Your satisfaction is our top priority, and we appreciate your kind words. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay! Safe travels!

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from FD on 5 Mar 2024
Thank you, Hiroshi, for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything specific you particularly enjoyed or if there are any areas where we can continue to exceed your expectations, please let us know. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay in the future! Safe travels!

10/10 Excellent

Crystal, South Gate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm surprised this place has negative reviews. The staff was sweet, our room was clean, and had a great view of the bay. Will definitely stay here again.
Stayed 1 night in Feb 2024
Response from FD on 26 Feb 2024
Thank you, Crystal, for your glowing review and perfect rating! We're thrilled to hear that you had such a positive experience during your stay with us. It's wonderful to know that you found our staff to be sweet, your room to be clean, and that you enjoyed the great view of the bay.Your satisfaction is our top priority, and we're delighted that you would choose to stay with us again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay! Safe travels!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was near the main city and had an ocean view
Response from FD on 26 Feb 2024
Thank you, Adam, for your perfect rating! We're delighted to hear that you enjoyed your stay and appreciated our proximity to the main city as well as the ocean view. If there's anything specific you particularly enjoyed or if there are any areas where we can continue to meet or exceed your expectations, please let us know. Your feedback is important to us, and we look forward to welcoming you back for another great stay in the future! Safe travels!

10/10 Excellent

Eddie

Stayed 1 night in Feb 2024
Response from FD on 26 Feb 2024
Thank you, Eddie, for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific you particularly enjoyed or if there are any areas where we can continue to exceed your expectations, please let us know. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay in the future! Safe travels!

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from FD on 26 Feb 2024
We're sorry to hear that your experience fell short of expectations. We value your feedback and would like to learn more about what aspects of your stay did not meet your satisfaction. Please reach out to us directly so that we can address your concerns and work to improve. Your comfort and satisfaction are important to us, and we hope to have the opportunity to make things right for you in the future. Thank you for bringing your experience to our attention.

10/10 Excellent

Russell

Stayed 1 night in Feb 2024
Response from FD on 21 Mar 2024
Thank you, Russell, for your perfect rating! We're delighted to hear that you had a great experience during your stay with us.If there's anything specific you particularly enjoyed or if there are any areas where we can continue to exceed your expectations, please let us know. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay in the future!

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay for the little time I was there. The location was best, great sunrise over the SF Bay. Would have appreciated a small breakfast or at least a drinl.
Stayed 1 night in Feb 2024
Response from FD on 26 Feb 2024
Thank you, Justin, for your feedback and for choosing to stay with us. We're glad to hear that you found our location to be convenient and enjoyed the beautiful sunrise over the SF Bay.We apologize for any inconvenience regarding breakfast options during your stay. We want to clarify that we do offer breakfast items for sale 24/7 and complimentary coffee in the lobby for our guests' convenience. We appreciate your suggestion for a complimentary drink and will take it into consideration as we strive to enhance our guest experience.We hope to have the opportunity to welcome you back for another stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Safe travels!

10/10 Excellent

olivia

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Very quiet, front desk very nice and helpful. Entire staff is very nice. Thank you
Stayed 2 nights in Feb 2024
Response from FD on 26 Feb 2024
Thank you, Olivia, for your perfect rating and wonderful review! We're delighted to hear that you had a peaceful and enjoyable stay with us. It's great to know that our front desk team was helpful and that you found our entire staff to be nice and accommodating.Your kind words mean a lot to us, and we truly appreciate your feedback. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future! Safe travels!

8/10 Good

sandra

Stayed 1 night in Feb 2024
Response from FD on 21 Mar 2024
Thank you, Sandra, for your feedback and for choosing to stay with us. We're glad to see that you had a positive experience overall.If there are any specific areas where we can improve or if there's anything we can do to make your next stay even better, please feel free to let us know. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for another great stay in the future!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel & friendly service
Check in was easy & fast. She was super sweet & the rooms were very clean. Bed was comfortable & my back didn’t hurt when I woke up! Quiet rooms & a great view, with plenty of yummy food & amenities nearby. Close to airport & hospital, I’m so happy I stayed here!
Stayed 2 nights in Feb 2024
Response from FD on 12 Feb 2024
Thank you so much, Melissa, for your perfect rating and wonderful review! We're thrilled to hear that you had a great experience during your stay. It's fantastic to know that you found the check-in process easy and fast, and that our staff provided friendly service. We're also delighted that you found your room to be very clean and comfortable, with a quiet atmosphere and a great view.We're glad that our location near the airport and hospital was convenient for you, and that you enjoyed the nearby amenities. Your satisfaction is our top priority, and we're so happy that you chose to stay with us. If there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay in the future! Safe travels!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from FD on 10 Feb 2024
Thank you, Justin, for your positive review and perfect rating! We're glad to hear that you had a good experience during your stay. If there's anything specific you particularly enjoyed or if there are any areas where we can continue to improve, please feel free to let us know. Your feedback is important to us, and we hope to have the opportunity to welcome you back for another great stay in the future! Safe travels!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean,the staff were warm and inviting. I liked walking by the lake in the morning. I slept well. I really liked the food and drink options in the fridge. It was great. I give it a 6 out of 5. Highly recommend.
Stayed 1 night in Feb 2024
Response from FD on 10 Feb 2024
Thank you so much, Daniel, for your glowing review and perfect rating! We're thrilled to hear that you had such a fantastic experience during your stay. It's wonderful to know that you found everything clean, enjoyed the warm and inviting staff, and appreciated the serene walk by the lake in the morning. We're also delighted that you slept well and enjoyed the food and drink options in the fridge.Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional stay in the future! Safe travels!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FD on 12 Feb 2024
Thank you, Barbara, for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay. If there's anything specific you particularly enjoyed or if there are any areas where we can continue to exceed your expectations, please let us know. Your feedback is important to us, and we hope to have the opportunity to welcome you back for another outstanding stay in the future! Safe travels!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FD on 8 Feb 2024
Thank you, Michael, for your perfect rating! We're delighted to hear that you had a fantastic experience during your stay. If there's anything specific you particularly enjoyed or if there are any areas where we can continue to exceed your expectations, please let us know. Your feedback is invaluable to us, and we look forward to welcoming you back for another outstanding stay in the future! Safe travels!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from FD on 7 Feb 2024
Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything specific you particularly enjoyed or if there are any areas where we can improve further, please feel free to let us know. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay in the future!

10/10 Excellent

G.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FD on 7 Feb 2024
Thank you, G., for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific you'd like to share about your visit or if there's anything we can do to make your future stays even better, please don't hesitate to let us know. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent stay in the future!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Vagabond was right on the bay, and accessed the walking trail there. It was a modest hotel, but very wisely laid out and supplied. Our only problem was that the accessible shower allows the bathroom to get flooded. Hopefully a rubber guard could be installed to prevent this in the future. Otherwise, a lovely comfortable stay.
Stayed 2 nights in Jan 2024
Response from FD on 7 Feb 2024
Thank you for sharing your feedback, John. We're glad to hear that you enjoyed your stay at The Vagabond and found our location by the bay convenient for accessing the walking trail. We strive to provide a comfortable and enjoyable experience for all our guests, and we're pleased to hear that you found our hotel to be well-laid out and supplied. If there are any specific areas where we can further improve or if you have any additional comments, please feel free to let us know. We appreciate your review and hope to welcome you back for another pleasant stay in the future!

10/10 Excellent

rahmat

Liked: Cleanliness
Clean hotel
Stayed 1 night in Jan 2024
Response from FD on 7 Feb 2024
Thank you, Rahmat, for your excellent rating and for highlighting our hotel's cleanliness. We strive to maintain high standards of cleanliness to ensure our guests have a comfortable and enjoyable stay. If there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!

2/10 Terrible

Silvyne

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
It was very quiet on 2nd floor facing Bayshore blvd. did not hear airplane noise.
Stayed 1 night in Jan 2024
Response from FD on 7 Feb 2024
Thank you for your feedback, Silvyne. We're glad to hear that you found your stay on the 2nd floor facing Bayshore Blvd to be quiet and free from airplane noise. Providing a peaceful environment for our guests is important to us, and we're pleased that we were able to meet your expectations in this regard. If you have any other comments or if there's anything else we can do to improve your experience, please let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for another stay in the future.

6/10 Okay

Laurence

Stayed 1 night in Jan 2024
Response from FD on 7 Feb 2024
Thank you for sharing your feedback, Laurence. We're sorry to hear that your experience with us was only average. We value all guest feedback as it helps us identify areas for improvement. If there are any specific concerns or issues you encountered during your stay that you'd like to address, please don't hesitate to reach out to us directly. We would appreciate the opportunity to better understand your experience and make any necessary improvements. Thank you for choosing to stay with us, and we hope to have the chance to welcome you back for a more enjoyable stay in the future.

8/10 Good

Connie

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from FD on 29 Jan 2024
Thank you for your review, Connie. We're glad to hear that you had a good experience during your stay. If there are any specific aspects of your stay that you particularly enjoyed or if there are any areas where we can improve, please don't hesitate to let us know. Your feedback is important to us, and we hope to have the opportunity to welcome you back for an even better experience in the future!

6/10 Okay

Christina

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from FD on 29 Jan 2024
Thank you for your feedback, Christina. We appreciate you taking the time to share your thoughts about your recent stay. We're sorry to hear that your experience was not up to your expectations. If there are any specific areas where we fell short or if there's anything we can do to improve, please let us know. Your satisfaction is important to us, and we would welcome the opportunity to address any concerns you may have. We hope to have the chance to better serve you in the future. Thank you for choosing us for your accommodation needs.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is good value for money. Clean with plenty of towels.
Stayed 2 nights in Jan 2024
Response from FD on 26 Jan 2024
hank you for your review! We're pleased to hear that you found good value for money during your stay and that you appreciated the cleanliness and ample supply of towels. Your feedback is valuable to us, and we're glad to have met your expectations. If there are any areas where we can further improve or if you have any additional comments, please feel free to let us know. We hope to have the opportunity to welcome you back for another great stay in the future!

4/10 Poor

Mary

Liked: Cleanliness
Disliked: Staff & service
We waited for an hour and a half for a shuttle and the hotel night guy hung up on me after my third call. We finally took an Uber and it was 37 dollars for Al out a five minute drive It was clean though and the morning staff was nice. The night manager was rude as heck and should be fired!
Stayed 1 night in Jan 2024
Response from FD on 28 Jan 2024
Dear Mary,Thank you for reaching out to us regarding your recent experience. We sincerely apologize for any inconvenience you encountered with our shuttle service.After reviewing the situation, it appears there may have been a misunderstanding regarding the shuttle pickup location. We regret any confusion that may have occurred. In such instances, it is essential for guests to follow the provided instructions to ensure a smooth and timely shuttle service.We understand that waiting for an extended period can be frustrating, and we apologize for the inconvenience caused. However, as the delay may have resulted from the guest being in the wrong location, we regret that we are unable to offer compensation in this particular case.We value your feedback and appreciate your understanding of the situation. If there is anything else we can assist you with or if you have further concerns, please feel free to contact our customer service.Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Nelson

Stayed 1 night in Dec 2023
Response from FD on 25 Jan 2024
Thank you, Nelson, for your excellent rating! We appreciate your positive feedback. If there's anything specific you'd like to share about your experience or if there's anything we can do to make your future stays even better, please feel free to let us know. We're committed to ensuring that each guest has a memorable and enjoyable stay with us. We look forward to welcoming you back on your next visit. Safe travels!

10/10 Excellent

Apryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer Service
Arrived from Japan with two dogs and 6 bags. Shuttle was excellent. Check in was easy and front desk person was great.
Stayed 1 night in Jan 2024
Response from FD on 22 Jan 2024
Thank you, Apryl, for your fantastic feedback! We're thrilled to hear that you had a positive experience with our customer service, shuttle service, and check-in process. Your comfort and satisfaction are our top priorities, and it's great to know that we were able to meet your expectations. If you have any other comments or if there's anything specific you'd like to share or suggest for future visits, please feel free to let us know. We look forward to hosting you again in the future. Safe travels!

10/10 Excellent

Hashmatullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fd on 22 Jan 2024
Thank you, Hashmatullah, for your 5-star review! We appreciate your positive feedback. If there are any specific comments or details you'd like to share about your stay, or if there's anything we can do to make your future visits even better, please let us know. We're here to ensure your experiences with us are consistently excellent. Safe travels, and we look forward to hosting you again!