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Very nice hotel. Overall exceed our expectations, especially their breakfast! Crab scramble, blueberry pancake, breakfast plates are all AMAZING! Staffs are great and helpful. Room is fine nothing special. The heater is a bit too loud but bearable. Will definitely come back again! Missing the breakfast already!
Yu-er
Stayed 3 nights in Apr 2024
Response from Louie on 6 May 2024
Thank you for your wonderful feedback! We hope to see you again soon!
Great area and very walkable to Fisherman’s Wharf, local restaurants and shops. No coffee maker in the room, although coffee is offered in the morning in the lobby. We ended up going out for a good cup of coffee. Parking is expensive at $70 per night. No pool or hot tub. Staff are very friendly and helpful.
Karla Dawn
Stayed 3 nights in Apr 2024
Response from Louie on 9 Apr 2024
Thank you for the feedback. We hope to see you again soon in our hotel.
6/10 Okay
CLAUDIA
Travelled with family
4 Apr 2024
Liked: Cleanliness
The location of this hotel is great. The restaurant and bar is good too. The only complaint I have is the parking. The hotel has a small parking lot but we have to pay for valet parking a total of $70 per day . It’s ridiculous. $40 hotel fee and $30 for “city fee”. All other hotels don’t charge this city fee and is much lower. If you can park in the garage lot and save some $$$.
CLAUDIA
Stayed 3 nights in Mar 2024
Response from Louie on 6 Apr 2024
Thank you for your feedback. We hope to see you again soon in our hotel.
Thank you for giving us a perfect score! We hope to see you again in our hotel!
10/10 Excellent
Judah
Travelled with partner
21 Mar 2024
Liked: Amenities
Loved the place! Great service & beautiful place
Judah
Stayed 1 night in Mar 2024
Response from Louie on 5 Apr 2024
Thank you for your wonderful feedback! We hope to see you again in our hotel.
6/10 Okay
Kendra
18 Mar 2024
Liked: Amenities
I loved that they had a yoga mat available. The vibes were off as soon as they didn't recognize my status as nice as they were about it. I even (right place right time) walked by when they were on the phone likely with the management who called about my comment about not receiving the updgrade. The room was nice and the bed was comfy, the shower was great. The staff I dealt with were friendly. My room wasn't cleaned on the last day and even some take out I had was left in the hall the entire day! Having a record player is cute but I would have preferred in room coffee.
Kendra
Stayed 4 nights in Mar 2024
Response from Alton Team on 24 Mar 2024
Thank you for sharing your experience with us. We're glad to hear that you enjoyed the yoga mat, comfortable room, and friendly staff. We apologize for any inconvenience regarding your status recognition and the issue with your room not being cleaned on the last day. Your feedback about the record player and in-room coffee is valuable, and we'll use it to improve our services.
Thank you for your kind feedback! We're delighted to hear you had a positive experience.
10/10 Excellent
Keanu
13 Feb 2024
Keanu
Stayed 2 nights in Dec 2023
Response from Louie on 5 Apr 2024
Thank you for giving us a perfect score! We hope to see you again in our hotel!
6/10 Okay
Vincent
6 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Outrageously high valet, had a blood stain on comforter. Room seemed like it had outdated bones. Couldn’t use credit from
Hotel towards cafe. 3/5 overall
Vincent
Stayed 4 nights in Feb 2024
Response from Alton Team on 25 Feb 2024
Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. Your feedback is valuable. We regret any inconvenience caused and hope to have the opportunity to exceed your expectations in the future.
Checking in at midnight was a breeze. Staff was very courteous and accommodating. Room was clean, quiet and A/C was working great. Linens, towels and plenty pillows! Hair dryer & make-up application mirror in the room. Beautiful hotel within walking distance to the pier and many shops, restaurant and activities. Stored luggage while we enjoyed the city. I would recommend this hotel.
Donna
Stayed 1 night in Feb 2024
Response from Alton Team on 25 Feb 2024
Thank you for your kind feedback! We're delighted to hear you had a positive experience.
10/10 Excellent
Michelle
4 Feb 2024
Michelle
Stayed 1 night in Feb 2024
Response from Louie on 5 Apr 2024
Thank you for giving us a perfect score! We hope to see you again in our hotel!
The room was clean and updated. The bathroom was clean and new. The staff was friendly. There is free coffee in the morning downstairs and a happy hour in the afternoon. The hotel restaurant was also very nice and food was delicious. There is valet parking and a parking structure just a few yards away too. It was a very comfortable stay.
Pauline
Stayed 2 nights in Jan 2024
Response from Alton Team on 28 Jan 2024
Thank you for the feedback. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you again soon.
Air conditioner noise, very old like a Motel, high security deposit $350.-
Bela
Stayed 1 night in Dec 2023
Response from Alton Team on 28 Jan 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the air conditioner noise and the perceived age of our facilities. We take your concerns seriously and will address them to improve our guests' experiences.
I stayed for 2 nights and was woken up around 4am both nights by the repeated slamming of the metal trash bins that are outside the adjacent business or hotel buildings. Ask for a different room if it’s facing Jones and Beach streets.
Location is nice and 10-15 minutes walking distance to the Pier, Ghirardelli square, Trader Joes, and Lombard street.
Breakfast at the hotel wasn’t very good.
karen
Stayed 2 nights in Dec 2023
Response from Alton Team on 28 Jan 2024
Thank you for sharing your experience with us. We apologize for the disturbance caused by the noise outside. We're glad you enjoyed our convenient location and appreciate your feedback on local attractions.
6/10 Okay
Nick
Travelled with family
23 Dec 2023
Liked: Staff & service
No coffee in the room, view of the bins. Only one restaurant and bar
Perfect location. Easy walk to public transit and cable car. Hotel is nice and clean. Friendly staffs. Free coffee/hot chocolate in the morning. Free wine and beer in the evening.
Tara
Stayed 3 nights in Dec 2023
Response from Alton Team on 28 Jan 2024
Thank you for the feedback. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you again soon.
The night front desk people, Edwin specially, were really accommodating and nice. The food at Abaca was exceptionally good both dinner and breakfast. The only thing I didn’t like was the morning front desk person who answered my call. I was asking for a late checkout but I was dismissed curtly. I asked if she can help us with it. Person said that she can’t do anything about it and that it was their policy. The lady who did our checkout was really nice though and even offered to store our bags. It was just the person who answered my call who was a little rude.
Shella
Stayed 2 nights in Dec 2023
Response from Alton Team on 28 Jan 2024
Thank you for taking the time to provide feedback on your recent stay. We're thrilled to hear that Edwin was accommodating, and you enjoyed the exceptional food at Abaca.We sincerely apologize for the less-than-positive experience during your morning call. Your feedback is valuable, and we will address this with our team to ensure a more courteous and helpful response in the future. We're delighted to hear that the checkout experience was positive, and we appreciate your understanding.
The moment we checked in the staff greeted us very pleasantly and handed us a bottle of red wine! The hotel was very clean and had happy hours each day and coffee available in the morning. It was very clean and the rooms were nice. It's in a very nice walking proximity to Pier 39, Ghirardelli Square, and other major tourist areas. They also have bikes available for taking a tour on the town! I would definitely stay again and recommend to anyone looking for a vacation in SF.
Andre
Stayed 4 nights in Dec 2023
Response from Alton Team on 16 Dec 2023
Thanks for staying with us. We appreciate your feedback!
8/10 Good
ANSHUL
4 Dec 2023
Rooms were good, the absence of the hotel was okay
ANSHUL
Stayed 1 night in Dec 2023
Response from Alton Team on 16 Dec 2023
Thanks for staying with us. We appreciate your feedback!