View from room

Reviews of San Francisco Airport Marriott Waterfront

4 out of 5
San Francisco Airport Marriott Waterfront
1800 Old Bayshore Hwy, Burlingame, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1001 reviews" "
Rating 8 - Good. 211 out of 1001 reviews" "
Rating 6 - Okay. 114 out of 1001 reviews" "
Rating 4 - Poor. 56 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

AHAMED, Rancho Cucamonga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in May 2024

4/10 Poor

Dana

Liked: Staff & service
Disliked: Cleanliness
I was really disappointed. I felt like my room was just not clean. The bathroom floor was not clean, the shower had hard water spots all over and there was mildew on the grout around the shower enclosure. It was not the quality that I would normally expect in a Marriott property.
Stayed 2 nights in May 2024

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to the airport.
Stayed 1 night in May 2024

6/10 Okay

Teodora, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Ok, its a selct hotel. Expensive parking, the receptionist initially gave us 2 rooms (1 mile away from each other) then the right person fixed it in few seconds. We econtered a rigid receptionist each time for our problems, but the second that we approcehd helped us without give us a hard time. My party was formed from 2 mothers with 5 kids total. We had 2 rooms, each of us with their children....it was clean and beautiful but we did encounter disappointments......the biggest one is that the Pool is not functioning. We booked through Expedia, when we did, this was not reflected in the description. It never crossed my mind that Marriot would lack a pool. Huge, huge disappointment. We were stuck there in high frustration. Nobody cares. We couldn't get our money back. So......in our case a cheaper hotel might have been better.
Stayed 2 nights in May 2024
Response from General Manager on 15 May 2024
Dear Teodora,Thank you for taking the time to share your experience. We understand the disappointment of having separate rooms initially, encountering inconsistent service from our reception team, and, most importantly, the pool. Our team takes great pride in providing exceptional service, and we are disappointed to have fallen short this time. We hope you will give us another opportunity to provide you with the stay you deserve.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this Hotel. Wonderful!
Stayed 1 night in Mar 2024
Response from General Manager on 13 May 2024
Dear Richard,Thank you so much for choosing to stay with us at San Francisco Airport Marriott Waterfront. We are honored to have received your recommendation, and we hope to host you again soon.

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Dustin,We know that having close and constant access to the airport is essential for our guests when they stay with us, so we are happy to hear you appreciated our convenient location! Thank you for your five-star review, and we hope to host you again soon at San Francisco Airport Marriott Waterfront.

8/10 Good

jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fun for most part however the shower stall did have enough pressure to shower yourself.
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Jimmy,Thank you for staying with us during your time in San Francisco. It's wonderful to know you had an enjoyable overall visit! Our maintenance department will be sure to look into your concerns about the water pressure to ensure everything is as it should be and that any necessary adjustments or repairs are made promptly. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 Excellent

allyson

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Dante

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this property multiple times. It is a great property for an airport location hotel. The entire staff is very helpful from security/bellmen up to speaking with a manager, if necessary. The rooms are very clean and despite being near the airport, it's very quiet. We ate at the Skyview Lounge all 3 nights and had drinks while watching local sports. Our server/bartenders Jonalene, Nick, TJ, Rikki and JP were the BEST ! Friendly conversation and great service once again. The M Club was a nice bonus for a private place to get some work done or a complimentary snack. Breakfast was my favorite. Will definitely be staying again on my next trip to San Francisco !
Stayed 4 nights in May 2024
Response from General Manager on 9 May 2024
Dear Dante,Thank you for your wonderful review and your loyalty to our property. It's great to hear that our team members, from security to bartenders, consistently deliver exceptional service. It's also pleasing to know that our quiet rooms contributed positively to your experience. Having you stay with us again was a pleasure, and we look forward to welcoming you back to San Francisco Airport Marriott Waterfront.

6/10 Okay

Cary

Liked: Cleanliness, staff & service
Need a little bathroom refresh.
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Dear Cary,We appreciate that you chose to stay with us during your time in San Francisco. It was a pleasure having you here; however, we regret that you were not fully satisfied with your experience. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. Thank you for your review, and we hope you return soon.

6/10 Okay

Hatem

Travelled with family
Liked: Staff & service
I
Stayed 4 nights in May 2024
Response from General Manager on 8 May 2024
Thank you for staying with us. We are concerned that your experience may not have met your expectations. Our team is committed to improving, and we hope to have the opportunity to provide you with a better experience in the future; please let us know how we can.

2/10 Terrible

haixi

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
the entire hotel staff made my daughter and I feel very uncomfortable and not welcomed! Never had that experience at any of your hotels previously.
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Dear Haixi,Thank you for your feedback, we appreciate the opportunity to improve. We are extremely sorry to hear about your experience and feeling unwelcome. This is absolutely not our expectation for our guests, and we will discuss your experience with our team. We hope the remainder of your trip was wonderful.

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Hai, Sherwood Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Standard king room was adequate size with a refrigerator and a safe but the bathroom was small and the water pressure was terrible. The shower only dribbled water with practically no pressure necessitating a longer time in the shower. My wife rated the shower a 3 out of 10. Total cost for this room was about $230 per night and I wouldn’t pay it again.
Stayed 1 night in Apr 2024
Response from General Manager on 7 May 2024
Dear Richard,Thank you for taking the time to share your thoughts with us. We know how important it is for our guests to have access to a refreshing, high-pressure shower, and we regret to hear we did not deliver this experience to you. Rest assured, we'll be sure to address this matter as we continue to make improvements for our guests, and we appreciate you bringing this to our attention. It was a pleasure hosting you, and we hope you'll consider staying with us again for a stay that is sure to exceed your expectations.

10/10 Excellent

randy, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Dear Randy,Thank you for sharing your experience with us! We're glad you found our hotel convenient, and it would be a pleasure to welcome you back to San Francisco Airport Marriott Waterfront for another enjoyable stay.

10/10 Excellent

Matthew David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Matthew,Thank you for your review. We at San Francisco Airport Marriott Waterfront appreciate your kind comments and are pleased you enjoyed your stay. We would love to host you again in the future.

2/10 Terrible

Hong

Disliked: Amenities
The picture has ocean view, but I need to pay another $75 to get ocean view at hotel, and they say parking is $48 but charged me $57 on credit card.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Hong,Thank you for sharing your feedback. We regret any confusion regarding the room view and parking charges. We strive for transparency in all our communications and will review our policies to ensure accuracy in our promotions and billing. Your experience is important to us, and we will address these discrepancies promptly. We hope to have the opportunity to welcome you back and provide a more seamless experience.

6/10 Okay

Frank

Stayed 1 night in Apr 2024

10/10 Excellent

Tania

Travelled with family and small children
Liked: Cleanliness, staff & service
Air was not working too good but we still had a fabulous time. Staff was awesome!!!
Stayed 4 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Tania,Thank you for sharing your experience with us. We're glad to hear that despite the concern with the air conditioning, you still had an extraordinary time during your stay. Our team takes pride in delivering superb hospitality, and we hope to have the opportunity to welcome you back for another enjoyable stay at San Francisco Airport Marriott Waterfront.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Skip
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Ron,Thank you for being our guest and sharing your five-star review. Our team works hard to ensure all of our guests have a fantastic stay, so we hope you were impressed with all we have to offer. We look forward to welcoming you back to San Francisco Airport Marriott Waterfront for another great experience in the future.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and clean bit over priced for rooms.
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Christopher, Thank you for choosing to stay with us, and for your high praise. We appreciate your kind words regarding our clean and comfortable accommodations. Again, thank you for your comments, and we hope to see you the next time you visit San Francisco!

8/10 Good

Xiaojuan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When I checked in, I was told I could use my Bonvoy member points for food and drinks in this Hotel, but when I checked out I was told i cannot use my points for food in this hotel. ☹️☹️☹️☹️
Stayed 1 night in Mar 2024
Response from General Manager on 7 Apr 2024
Dear Xiaojuan,Thank you for your review. It was a pleasure having you here, and based on your rating, it seems you enjoyed your overall experience. That said, we sincerely regret the miscommunication you encountered, and we'll be sure to discuss your feedback with our team to ensure the correct information is being provided moving forward. We hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

10/10 Excellent

Gurpreet

Stayed 2 nights in Mar 2024

6/10 Okay

Juan, Garden Grove

Liked: Cleanliness
Too expensive
Stayed 2 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Juan,Thank you for taking the time to leave us a review. We're happy to see aspects of your stay were pleasant. Regarding our rates, we work hard to keep them competitive, so we're sorry to hear you felt that was not the case. Should your travels bring you back to the area, please consider staying with us again.

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was friendly.
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Jason,Thank you for choosing San Francisco Airport Marriott Waterfront! We're glad our friendly staff and clean rooms impressed you. Please come see us again the next time you're in the area.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for air port access
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Dan,We're thrilled to hear that our proximity to the airport made your stay convenient. Our team is dedicated to providing seamless experiences for our guests, and we look forward to welcoming you back for another five-star stay at San Francisco Airport Marriott Waterfront.

10/10 Excellent

Telma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Reine

Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and the service was amazing close to the airport, but not so close that you can hear the planes would recommend
Stayed 2 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Catherine,A great stay, helpful service, and a convenient location are what you can expect when choosing to stay with us. We are pleased our location was just what you were looking for and that we have earned your recommendation! Our team looks forward to welcoming you back to San Francisco Airport Marriott Waterfront again soon.

8/10 Good

Chi Fun

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Erica

Stayed 1 night in Mar 2024

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was too expensive
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Raymond,Thank you for your review. Based on your perfect rating, it seems you had an enjoyable experience! Please know in regards to our parking fee that we work to maintain pricing similar to the surrounding area. However, we understand your displeasure, and we'll be sure to share your feedback internally. We hope you enjoyed your time in San Francisco and that you return in the future.

2/10 Terrible

Catherine

Travelled with family and small children
Disliked: Cleanliness, amenities
Room was muggy with no air circulation and smelled moldy, we didn’t have cash to tip the shuttle driver after a long day of traveling from Mexico and he cursed at us.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Catherine,Your voice is important to us, and we appreciate you making it heard. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, service, and all we offer in the best light. Down the line, we hope to welcome you back for a better experience and to change your perceptions.

6/10 Okay

Steven

Stayed 1 night in Mar 2024

8/10 Good

Erica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a layover. Easy transport to SFO, shuttle operates every 15min to and from. Beautiful dinning area with a nice bar and menu options. Beds are comfy and clean.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Erica,We were happy to provide you with clean, comfortable accommodations, and we're glad you appreciated our airport shuttle. If you're in the area again, please come back to see us.

6/10 Okay

janelle

Liked: Property conditions & facilities
Disliked: Staff & service
Food is very expensive and the quality does not match the price. It is in a convenient location, but the guest relations desk was extremely dismissive in their service. I felt like I was inconveniencing them with simple questions about parking passes, laundry service, and even the aforementioned restaurant. The room was nice, but the room was not cleaned even though I requested it when I left.
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Janelle,Thank you for choosing to stay with us. Your experience is important to us, and we are looking into the concerns raised about our culinary offerings and the attentiveness of our team. While we're glad you found the location convenient and the room to your liking, we regret any inconvenience you faced regarding cleanliness. We're committed to ensuring a pleasant and satisfying stay for all our guests and hope to better serve you in the future.

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Kathleen,Thank you for your positive review! We're thrilled you had a great experience at San Francisco Airport Marriott Waterfront. Our team strives to provide top-notch service and amenities to all our guests, and we're delighted that you enjoyed your stay. We can't wait to welcome you back for another five-star visit!

10/10 Excellent

Yeonhee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a room with a view of water and the airport. Hope to enjoy the trail that I could see also later. A bit noisy due to planes at night.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar 2024
It's wonderful to receive such a high rating and we're so happy to know that you enjoyed our amazing views. We will be sure to keep your feedback in mind regarding any noise issues and we hope to see you again soon.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checked in early and staff was very professional and friendly.:)
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Claudia,Thank you for allowing us to host your recent visit. We are happy to hear that we could accommodate your early arrival and help you settle into your stay here at San Francisco Airport Marriott Waterfront. The next time you travel back this way, we trust that you will look to us again!

2/10 Terrible

Rami, Lake Elsinore

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad customer service.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Rami,Your feedback is valuable as it helps us identify areas for improvement. We assure you that we take your comments regarding service seriously and will address them with our team. We hope for the chance to regain your trust in the future.

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
on the waterfront
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Edward,Thank you for choosing San Francisco Airport Marriott Waterfront! We're delighted that you enjoyed a five-star experience at our location, and we can't wait to welcome you back in the future for another exceptional stay.

2/10 Terrible

Jon

The food was awful. Expensive. Really bad view of the skylight from the room. Charged me for wifi even tho I had the account.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Jon,We appreciate you sharing your thoughts with us. It is disheartening to read that we were unable to exceed your expectations. However, we will be sure to use your feedback to further improve the guest experience. We hope that you will consider visiting us again in the future so we can show you a stay that exceeds your expectations.

10/10 Excellent

Karin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and neat setting in the restaurant on the water. Staff was excellent.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Karin,Your perfect rating and kind words keep us going strong. Thank you for highlighting our attention to cleanliness, excellent service, and wonderful amenities. We look forward to welcoming you back for another fantastic time. Until then, we wish you well.

10/10 Excellent

Swati

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 4 nights in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Swati,We're delighted you enjoyed your stay at San Francisco Airport Marriott Waterfront! Thank you for the kind review. Please come see us again soon.

10/10 Excellent

Steven

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing through SF
Very nice property. Just a quick overnight stay near SFO. Very comfortable for my family of 5. Great staff. Wish I had enough time to use the fitness facilities.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
It was a pleasure to welcome you and your family for a quick stay at San Francisco Airport Marriott Waterfront. We are delighted you were impressed with our wonderful staff and convenient location. We hope to have the pleasure of welcoming you back for a longer stay, so you can enjoy all we have to offer.

10/10 Excellent

Alexander, Queen Creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Alexander,Thank you for choosing San Francisco Airport Marriott Waterfront and for sharing your delightful, five-star review. It's great to know you enjoyed our wonderful view. We look forward to welcoming you back for another great visit.

10/10 Excellent

Marsha, San Diego

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the location and downstairs restaurant/bar. Did not like the pillows. Four on the bed, all overstuffed. Really overstuffed. I wish places would do 2 big and 2 smaller, sleeping pillows to account for sleeper's preferences.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Marsha,It's good to hear that you enjoyed our central location and got the most out of our amenities. Thank you for taking a moment to share your positive experience and valuable feedback. We hope to welcome you back soon for an even better time.