Lobby
Check availability

Reviews of Holiday Inn Express Suites Belmont, an IHG Hotel

3 out of 5
Holiday Inn Express Suites Belmont, an IHG Hotel
1650 El Camino Real, Belmont, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1000 reviews" "
Rating 8 - Good. 288 out of 1000 reviews" "
Rating 6 - Okay. 82 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tomica, Milwaukee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chise this property for it's proximity to highway access and distance to/from airport. It was incredibly clean and quiet. The only downfall was the breakfast offerings. They left A LOT to be desired, but there are several restaurants in the area that make up for what lacks in the hotel offering. ***BONUS*** If youre a late sleeper, the housekeeping staff is around and can refresh your room later in the day.
Stayed 3 nights in Apr 2024

10/10 Excellent

Hilary, Freehold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great breakfast options and good location. Great value for the price.
Stayed 4 nights in Apr 2024

10/10 Excellent

Karunarose

Stayed 1 night in Feb 2024

8/10 Good

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful! Breakfast was clutch!
Stayed 3 nights in Apr 2024

10/10 Excellent

Alec

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and great condition
Stayed 1 night in Apr 2024
Response from Jenny Petersen on 22 Apr 2024
Hello Alex- thank you for your kind review. We hope to see you again.

10/10 Excellent

Araceli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really clean , rooms were well kept. The receptionist was very polite. Overall very happy this is the second time my family and I stay there .
Stayed 1 night in Apr 2024
Response from Jenny Petersen on 22 Apr 2024
Hello Araceli- thank you so much for your review. I will post it for the team to see. We hope to have you and your family stay with us again.

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 4 nights in Apr 2024
Response from Jenny Petersen on 22 Apr 2024
Hello Norma- thank you for the great review. We hope to have you stay with us again.

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff!
Stayed 1 night in Apr 2024
Response from Jenny Petersen on 22 Apr 2024
Hello Norma- We are so glad you enjoyed your stay and we hope you can stay with us again if you are in the area.

8/10 Good

Maedeh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jenny Petersen on 22 Apr 2024
Hello Maedeh- thank you for your review. Please let us know next time what we can do to score the 5 out of 5! We hope to have you stay with us again.

8/10 Good

Hubert

Travelled with family and small children
Liked: Cleanliness
Quiet and easy parking. Friendly guests.
Stayed 1 night in Apr 2024
Response from Jenny Petersen on 22 Apr 2024
Hello Hubert- I am so glad you enjoyed our atmosphere. We hope to see you again.

10/10 Excellent

eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean safe hotel! Hats off to the breakfast buffet lady ….she keeps it well stocked all morning!😋
Stayed 1 night in Apr 2024
Response from Jenny Petersen, General Manager on 8 Apr 2024
Thanks Eric! I will let Diana Know

8/10 Good

Eliu

I'd stay there again
Stayed 4 nights in Dec 2023
Response from Jenny Petersen on 27 Mar 2024
Hello Eliu- thank you so much, we hope to see you again.

6/10 Okay

Dalissa

Travelled with partner
Liked: Property conditions & facilities
It’s a great place if you need a last minute place to stay the night. Staff was ok.. only good experience was with a woman I spoke with on the phone. Checking in was very unusual. Their systems were down so they had to check in manually. I was totally ok with that but the man that was helping me ended up having me go to the business center to scan my ID and CC for him because he was on a phone call. I had tried to ask him a couple questions but he just waved me off. The room was decent but had ants. Not the biggest deal since it was a bottom floor room.
Stayed 1 night in Mar 2024
Response from Jenny Petersen on 27 Mar 2024
Hello Dalissa- so sorry for your experience. Our system is back up and running now. We hope to see you again next time you are in the area.

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large comfortable room, friendly staff. Room was only serviced one day of our 3 day stay. Breakfast was wonderful with large selection of hot & cold items. Two mornings the breakfast area was kept quite clean, our last day with fewer folks in the dining area, many of the tables were dirty.
Stayed 3 nights in Mar 2024
Response from Jenny Petersen on 18 Mar 2024
Hello Deborah- thank you for your review. We will discuss this with the team on ways to improve.

10/10 Excellent

Barbara, Lompoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jenny Petersen on 18 Mar 2024
Hello Barbara- I am so glad you enjoyed your stay. We hope to see you again soon.

8/10 Good

Keisuke

Liked: Cleanliness, property conditions & facilities
Clean.
Response from Jenny Petersen on 27 Feb 2024
Thank youfor your review. We hope you get to stay with us again if you are in the area.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect. Thank you for this stay. We will be back.
Stayed 3 nights in Feb 2024
Response from Jenny Petersen on 26 Feb 2024
Hello Ashley, thank you so much. We look forward to seeing you next time.

8/10 Good

Sherilyn, Seaside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jenny Petersen on 23 Feb 2024
Hello Sherilyn-thank you for your review. We look forward to seeing you again.

8/10 Good

Stephen, Yorba Linda

Stayed 4 nights in Feb 2024
Response from Jenny Petersen, General Manager on 24 Mar 2024
Hello Stephen, thank you for choosing Holiday Inn Express in Belmont. We hope to have you stay with us again.

10/10 Excellent

Eric

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Close to Stanford clinic. Definitely worth it!
Stayed 1 night in Feb 2024
Response from Jenny Petersen, General Manager on 9 Feb 2024
Hello Eric, thank you for your review. I am glad you enjoyed your stay at our convenient location. We look forward to having you back again if you are in the area.

10/10 Excellent

Adi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, excellent room, great value for money. Highly recommended.
Stayed 5 nights in Jan 2024
Response from Jenny Petersen, General Manager on 9 Feb 2024
Thanks Adi! We look forward to having you stay with us again

10/10 Excellent

Lai Wah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jenny Petersen, General Manager on 30 Jan 2024
Hello Lai- thank you so much for your review. We appreciate your business. We look forward to having you stay with us again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, excellent customer service by all the staff. Room was an great value in this area !!! Highly recommend
Stayed 2 nights in Jan 2024
Response from Jenny Petersen, General Manager on 30 Jan 2024
Hello Steven- thank you so much. We appreciate your kind remarks. We hope to see you again soon.

2/10 Terrible

Alejandro, Stone Ridge

Stayed 3 nights in Jan 2024
Response from Jenny Petersen, General Manager on 24 Mar 2024
Hello Alejandro- I am so sorry we must have dropped the ball based on your score. If there was anything in particular you didn't like please feel free to call the hotel and let me know directly.

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jenny Petersen, General Manager on 30 Jan 2024
Hello Cassandra- thank you so much for your review. We appreciate your business. We hope to see you again soon.

4/10 Poor

matt

Stayed 1 night in Jan 2024
Response from Jenny Petersen, General Manager on 30 Jan 2024
Hello Matt- I am sorry to hear you didn't enjoy your stay. Feel free to let us know what we can do better. We hope you give us another try.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jenny Petersen, General Manager on 25 Jan 2024
Hello Juan- thank you so much for your review. We hope to have you stay with us again!

4/10 Poor

Linda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Jenny Petersen, General Manager on 25 Jan 2024
Hello Linda- I am so sorry you didn't enjoy your stay. Feel free to reach out to me so I can know how to make any future stays more enjoyable for you

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was earlier than expected and tasted great!
Stayed 1 night in Jan 2024
Response from Jenny Petersen, General Manager on 21 Jan 2024
Hello Ernest- thank you so much for your feedback. I am glad you enjoyed your stay and could take advantage of our complimentary breakfast.

2/10 Terrible

Zuridia, Paso Robles

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jenny Petersen, General Manager on 21 Jan 2024
Hello Zuridia- I am so sorry you did not enjoy your stay. Please feel free to reach out to me directly so I can know where we went wrong.

10/10 Excellent

Jackie

Stayed 1 night in Jan 2024
Response from Jenny Petersen on 23 Feb 2024
Hello Jackie- thank you so much for your review. We hope to see you again

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Jenny Petersen, General Manager on 17 Jan 2024
Hello Carolyn, thank you so much for your review. We are happy you enjoyed your stay.

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jenny Petersen on 11 Jan 2024
Thanks Michelle. I look forward to seeing you next time!

10/10 Excellent

Saket

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is Truly Great minus the Basement parking. The basement parking was as if we went to some warehouse.
Stayed 4 nights in Dec 2023
Response from Jenny Petersen on 11 Jan 2024
Hello Saket, thank you so much for your review. We hope to see you again next time. We have open paking off of Fst

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Room was nice the facility was nice, only thing is there was some mold in the bathtub. When the water first came out it was black which was kinda weird. The door under the sink would just fall off outta nowhere as well. But was able to put it back on. Bed was super comfortable
Stayed 2 nights in Dec 2023
Response from Jenny Petersen on 5 Jan 2024
Hello Valerie- thank you for your review. I have my maintenance solving the bathroom issue right away. We hope to see you again.

10/10 Excellent

Son Houa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for any travel between San Fran and Half Moon Bay. Hotel and room were clean and area felt safe. I would totally recommend this hotel to anyone who wants to stay between San Francisco and Half Moon Bay. 15 mins to SFO.
Stayed 1 night in Dec 2023
Response from Jenny Petersen on 5 Jan 2024
Hello Son Houa, thank you so much for your review. I am glad you see the value in our location. We hope to have you stay with us again.

4/10 Poor

Murtaza

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This property is pretty tired and badly in need of a refurbishment. The elevators were broken, and when 1 of them worked it was incredibly slow. The room decor and condition was quite old now, with a pretty serious moisture problem in the bathrooms. By the third day of our trip my allergies were bothering me quite a bit, I suspect it might be from the stale air in the room. The breakfast was a joke, very poor quality food, eggs were extremely dry, fruit was stale. Not worth it.
Stayed 3 nights in Dec 2023
Response from Jenny Petersen, General Manager on 3 Jan 2024
Hello Murtaza- I am so sorry you didn't enjoy your stay. Please know you can always ask for a different room if the one your in is not suitable for you. I will have my maintenance take a look at it.

10/10 Excellent

Mark

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jenny Petersen, General Manager on 3 Jan 2024
Thank you, we hope to see you again

4/10 Poor

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jenny Petersen, General Manager on 31 Dec 2023
Hello Jessica- I am so sorry you did not enjoy your stay. Please feel free to reach out to me directly to let me know what we could have done to make your stay better.

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent, simple yet with good multi-selection. Open coffee/tea bar was relaxing by the fireplace.
Stayed 3 nights in Dec 2023
Response from Jenny Petersen, General Manager on 24 Dec 2023
Hello Leonardo- I am so happy to hear you enjoyed your stay and had time to unwind by the fireplace! We hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was there to have surgery at Stanford; adequate accomodations; breakfast optios could be better
Stayed 5 nights in Dec 2023
Response from Jenny Petersen, General Manager on 18 Dec 2023
Hello thank you for your review. We hope you choose to stay with us again, next time you are in the area.

10/10 Excellent

Ljubisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Jenny Petersen, General Manager on 16 Dec 2023
HelloLjubisa, thank you for your review. We hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jenny Petersen, General Manager on 14 Dec 2023
We are so happy you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

Greg

Stayed 1 night in Dec 2023
Response from Jenny Petersen, General Manager on 29 Dec 2023
Hello Greg- thank you so much for your review. We hope to have you stay with us again if you are in the area.

10/10 Excellent

Margaret, Nevada City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was super clean and bed was comfy. Breakfast was decent, coffee ok. Parking easy, check-in quick and easy. Highly recommend! Will be back!
Stayed 2 nights in Dec 2023
Response from Jenny Petersen on 7 Dec 2023
Hello Margaret, thank you so much. We look forward to having you stay with us again.

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jenny Petersen, General Manager on 28 Nov 2023
Hello Muhammad, I am so glad you enjoyed your stay. We hope you stay with us again next time you are in the area. Please feel free to let us know how we can score a 5 out of 5!

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jenny Petersen on 27 Nov 2023
Hello Michelle, thank you for the review we hope to have you again. Next time please let us know what we can do to make your stay a 10 out of 10!

8/10 Good

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jenny Petersen, General Manager on 22 Nov 2023
Hello JoAnn, thank you. Please feel free to let us know what we can do next time to get a 10 out of 10. We hope you stay with us again.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Jenny Petersen, General Manager on 22 Nov 2023
Hello Erica- thank you so much for your stay. We look forward to seeing you again.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend.
Excellent as always. Our favorite place to stay when visiting the south bay. Convenient, excellent service, friendly staff. Great breakfast and coffee.
Stayed 1 night in Nov 2023
Response from Jenny Petersen, General Manager on 22 Nov 2023
Hello Angela thank you so much for the review. We look forward to having you stay with us again next time.