Hypo-allergenic bedding, pillow-top beds, laptop workspace

Reviews of The Atrium Hotel

2.5 out of 5
The Atrium Hotel
611 San Bruno Avenue East, San Bruno, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 396 out of 1000 reviews" "
Rating 8 - Good. 383 out of 1000 reviews" "
Rating 6 - Okay. 133 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Silvina, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
This property is nice just the walls are paper thin. You can hear the neighbors in the room next to you.
Stayed 1 night in May 2024

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service
Very convenient to the airport. They have a shuttle that picks up at other hotels in the area and runs on a scrap you may be waiting awhile for an airport pickup. The good thing is that this hotel is the first drop off and last to pick up. Be sure to request a room that does not face San Bruno Ave- it is very noisy. The bed could have been more comfortable
Stayed 1 night in May 2024
Response from The Atrium Hotel Management on 21 May 2024
Dear Michael,Thank you for your detailed review.  We're pleased you found our hotel convenient to the airport, especially with our shuttle service.  We appreciate your patience with the shuttle schedule and are glad to know that our hotel is the first drop-off and last pickup point.  We apologize for any noise disturbance from San Bruno Ave and will consider your feedback for room assignments.  Additionally, we apologize if the bed didn't meet your comfort expectations. Your feedback is valuable to us, and we'll use it to make improvements for future guests.  We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Thank You,The Atrium Hotel Management

4/10 Poor

Nirenjan

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 19 May 2024
Dear Nirenjan,We would like to thank you for taking the time to complete an online survey based on your stay with us. On behalf of our entire staff, we would like to sincerely apologize for failing to meet your expectations. We hope you will consider staying with us again so that we can provide you with a much better stay.Sincerely,Management

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very clean and up-to-date. I have a wonderful spacious room with all the amenities.
Stayed 1 night in May 2024
Response from The Atrium Hotel Management on 16 May 2024
Dear Karen,We're thrilled to hear that you're enjoying your stay with us! Maintaining cleanliness and ensuring our property is up-to-date are top priorities for us. We're glad you're finding your room spacious and well-equipped with all the necessary amenities. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. Thank you for choosing our property, and we hope you have a wonderful time during your stay!Thank You,The Atrium Hotel Management

6/10 Okay

Ah Lek

Travelled with family
It has shuttle to and from the airport. Not much restaurant available.
Stayed 1 night in May 2024
Response from The Atrium Hotel Management on 15 May 2024
Dear Guest,We're glad you found our shuttle service convenient for your travels to and from the airport. However, we apologize for the limited restaurant options available nearby. We understand that dining choices are important for our guests, and we'll take your feedback into consideration as we continue to improve our services. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to welcome you back again soon!Thank You,The Atrium Hotel Management

10/10 Excellent

Martha, Burleson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Atrium Hotel Management on 16 May 2024
Dear Martha,Thank You for the PERFECT SCORE rating on your experience! We are thrilled that you loved your stay and would love to host you again.Thank You,The Atrium Hotel Management

10/10 Excellent

Martha, Burleson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staff. Our room was nice and spacious, and the breakfast was better than expected. The whole place was spotless. Highly recommend, will definitely stay here again!
Stayed 1 night in May 2024
Response from The Atrium Hotel Management on 14 May 2024
Dear Martha,We're thrilled to hear that you had a wonderful stay with us! Our top priorities are providing friendly service, spacious and comfortable rooms, and a satisfying breakfast experience, and we're delighted that we met your expectations in all these areas.Thank you for your kind words and for recommending our hotel. We look forward to welcoming you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Thank You,The Atrium Hotel Management

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Autrium is a little different than I remember. But the staff is friendly so I will give this a chance
Stayed 1 night in May 2024
Response from The Atrium Hotel Management on 14 May 2024
Dear Yvonne,We're glad to hear that our friendly staff has made a positive impression on you! We understand that the Atrium may have changed since your last visit, but we're committed to providing a welcoming and comfortable experience for all our guests.Thank you for giving us a chance, and we look forward to exceeding your expectations during your stay! If there's anything else we can do to assist you, please feel free to reach out.Thank You,The Atrium Hotel Management

2/10 Terrible

Jiangfeng

Flight was first postponed to midnight and then cancelled due to the storm; hotel cannot be cancelled and have to pay full fee without check in; really disappointed
Stayed 1 night in May 2024
Response from Management on 4 May 2024
Dear Jiangfeng,We would like to thank you for taking the time to complete an online survey for our hotel. We are sorry to hear about your frustration regarding your cancelled reservation. Our cancellation policy is explained while you are booking your reservation, and it is also included in your email confirmation. We understand that the cancellation was due to a storm. However, last minute cancellations do not provide us with enough time to rebook your room to another guest. This is a standard policy for the majority of hotel cancellations. We hope you can understand. Sincerely,Management

6/10 Okay

Ivailo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Street facing street was noisy.
Stayed 1 night in Apr 2024
Response from The Atrium Hotel Management on 3 May 2024
Dear Ivailo,We're glad to hear that our proximity to the airport was convenient for your stay. However, we apologize for any noise disturbance you experienced from the street-facing room. We understand the importance of a peaceful environment for our guests and will do our best to address this issue. If you choose to stay with us again, please feel free to request a quieter room away from the street. Your comfort is important to us, and we appreciate your feedback.Thank You,The Atrium Hotel Management

6/10 Okay

Louisa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Property was in close proximity to the airport. So much so that you can hear the planes take off. Staff was friendly. The room itself was spacious for the 2 king beds but the cleanliness could’ve been better and the bathroom supplies could’ve been better. Rooms seem outdated.
Stayed 1 night in Apr 2024
Response from The Atrium Hotel Management on 3 May 2024
Dear Louisa,We're glad you found our property conveniently located near the airport and that our staff was friendly during your stay. We apologize for any noise disturbance from the planes taking off. We understand the importance of cleanliness and providing adequate bathroom supplies, and we're sorry that we fell short of your expectations in these areas. Your feedback about the outdated rooms is also duly noted, and we'll take it into consideration for future improvements. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future.Thank You,The Atrium Hotel Management

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel staff is very friendly, the hotel is clean and very close to the airport, even if it is noisy due to the airplane takeoff and landing, it was very convenient.
Stayed 1 night in Apr 2024
Response from The Atrium Hotel Management on 2 May 2024
Dear Andy,We're thrilled you found our hotel staff friendly and our facilities clean during your stay! Being close to the airport is convenient, although we apologize for any noise from the airplanes taking off and landing. Your feedback is appreciated, and we're glad that, overall, your stay was convenient. Thank you for choosing to stay with us, and we hope to welcome you back for another visit in the future! Please let us know if there's anything else we can do to make your next stay even more enjoyable. We're here to help!Thank You,The Atrium Hotel Management

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice room, great staff, and breakfast is included; the location itself is pretty convenient since it’s close to an airport but it does get loud at night
Stayed 1 night in Apr 2024
Response from The Atrium Hotel Management on 30 Apr 2024
Dear Lina,We're pleased to hear that you enjoyed your stay with us and found our rooms clean and friendly, our staff excellent, and we appreciated the breakfast included. Our location near the airport aims to provide convenience for travelers, but we are sorry for any noise disturbances you experienced during the night. Your feedback is valuable to us, and we'll work to address this issue to ensure a more peaceful stay for our guests in the future. Thank you for choosing to stay with us, and we hope to welcome you back soon!Thank You,The Atrium Hotel Management

10/10 Excellent

Lady Trhonga, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hubby and I decided to take a weekend drive to San Francisco from LA for date night.. Couldn’t have picked a better place. Staff was very nice. We were able to check in early!! Room was big and very clean. We slept like babies . Definitely will return . Thank you
Stayed 1 night in Apr 2024
Response from The Atrium Hotel Management on 30 Apr 2024
Dear Lady,We're thrilled to hear that you and your hubby had a wonderful weekend getaway to San Francisco and that you enjoyed your stay with us for your date night! It's fantastic that our staff could improve your experience by allowing you to check in early. We're glad you found your room spacious, clean, and conducive to a good night's sleep. Thank you for choosing our hotel, and we're delighted to hear that you plan to return. We look forward to welcoming you back for another enjoyable stay!Thank You,The Atrium Hotel Management

10/10 Excellent

Kevin M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at this property multiple times when in town for meetings. The rooms are modern, well kept, clean, and comfortable. Parking is also free, which is not the case in all hotels in the area. This is my go to property when in the area.
Stayed 1 night in Apr 2024
Response from The Atrium Hotel Management on 29 Apr 2024
Dear Kevin,We're delighted to be your go-to property when you're in town for meetings! It's great that you consistently find our rooms modern, well-kept, clean, and comfortable. We understand the importance of convenient amenities like free parking and are glad to provide it for our guests. Thank you for your loyalty and for staying with us whenever you're in town. We look forward to welcoming you back on your next visit!Thank You,The Atrium Hotel Management

8/10 Good

Naomi

Travelled with partner
Liked: Cleanliness
The only thing I didn’t like was the limited parking. We had to park like 3 blocks down. To be fair we were checking in late. But in their parking garage there was only about 15 ish spaces..
Stayed 1 night in Apr 2024
Response from The Atrium Hotel Management on 23 Apr 2024
Dear Norma,We're thrilled you had a great experience during your four-day stay with us! Thank you for your recommendation, and we look forward to welcoming you back again in the future. If there's anything we can do to make your next stay even better, please let us know!Thank You,The Atrium Hotel Management

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great we stayed 4 days , and I would stay here again and recommend it to everyone.
Stayed 2 nights in Apr 2024
Response from The Atrium Hotel Management on 23 Apr 2024
Dear Norma,We're thrilled you had a great experience during your four-day stay with us! Thank you for your recommendation, and we look forward to welcoming you back again in the future. If there's anything we can do to make your next stay even better, please let us know!Thank You,The Atrium Hotel Management

8/10 Good

John, Port Ludlow

Liked: Cleanliness, staff & service, property conditions & facilities
Fine for a brief overnight airport stay.
Stayed 1 night in Apr 2024
Response from The Atrium Hotel Management on 23 Apr 2024
Dear John,We're glad to hear that our hotel served its purpose for your brief overnight airport stay. Please let us know if there's anything we can improve to make your next stay even better. We appreciate your feedback!Thank You,The Atrium Hotel Management

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy check in was fast and very nice people.
Stayed 2 nights in Apr 2024
Response from The Atrium Hotel Management on 23 Apr 2024
Dear Norma,We're delighted to hear that you found our hotel very clean and comfortable and that your check-in experience was fast and pleasant! Our team takes pride in providing excellent service to our guests. Thank you for your kind words, and we hope to welcome you back soon for another enjoyable stay!Thank You,The Atrium Hotel Management

10/10 Excellent

Youngoak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Atrium Hotel Management on 15 Apr 2024
Dear Youngoak,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the The Atrium Hotel SFO. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our The Atrium Hotel SFO hotel soon!Thank You,The Atrium Hotel Management

10/10 Excellent

Zhe

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is cozy, clean and convenient hotel. The parking is good. The only issue is it is near airport so we can hear the flight even with window closed, but not very loud.
Stayed 3 nights in Apr 2024
Response from The Atrium Hotel Management on 11 Apr 2024
Dear Zhe,Thank you for your feedback. We're glad you found our hotel cozy, clean, and convenient, and we appreciate the excellent parking facilities. We apologize for any inconvenience caused by noise from nearby flights, even with the windows closed. Your comments are important to us, and we will continue to strive to minimize any disturbances for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for another comfortable stay in the future. If there's anything else we can do to help you, please don't hesitate to let us know.Thank You,The Atrium Hotel Management

8/10 Good

Seselee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Atrium Hotel Management on 11 Apr 2024
Dear Seselee,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,The Atrium Hotel Management

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here four days the staff was nice, great breakfast, clean and affordable for our trip in this area.
Stayed 1 night in Mar 2024
Response from The Atrium Hotel Management on 4 Apr 2024
Dear Yesenia,We're thrilled you had a pleasant four-day stay with us! We prioritize providing friendly service, delicious breakfast options, clean accommodations, and affordable rates. Your positive feedback means a lot to us, and we're glad we could contribute to making your trip enjoyable. If there's anything else we can do to enhance your experience during future stays, please don't hesitate to let us know. We appreciate your business and hope to welcome you back again soon!Thank You,The Atrium Hotel Management

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near SFO. Great as a stay before an early departure.
Stayed 1 night in Mar 2024
Response from The Atrium Hotel Management on 2 Apr 2024
Dear Douglas,We're glad our hotel's proximity to SFO made your stay convenient, especially for early departures. Thank you for choosing us, and we hope to welcome you back in the future! If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels!Thank You,The Atrium Hotel Management

8/10 Good

Jaiselle Mae

Stayed 1 night in Mar 2024
Response from The Atrium Hotel Management on 22 Apr 2024
Dear Jaiselle,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,The Atrium Hotel Management

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an airport hotel, great choice!
Stayed 1 night in Mar 2024
Response from The Atrium Hotel Management on 27 Mar 2024
Dear David,We're thrilled that you found our hotel an excellent choice for your airport stay! Our goal is to provide convenient and comfortable accommodations for travelers like yourself, and we're glad we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We're here to ensure you have a wonderful experience every time.Thank You,The Atrium Hotel Management

10/10 Excellent

YUTAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Clean helpful staff support and nice breakfast.
Stayed 1 night in Mar 2024
Response from The Atrium Hotel Management on 21 Mar 2024
Dear Yutai,Thank you for your positive review!  We're delighted to hear that you enjoyed your stay with us and that our staff and amenities met your expectations.  If you have any further feedback or if there's anything else we can assist you with in the future, please feel free to reach out.  We look forward to welcoming you back on your next visit!Thank You,The Atrium Hotel Management

8/10 Good

Bharat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and big. Bed was nice and firm. Shower was not good, the water pressure was too low.
Stayed 1 night in Mar 2024
Response from The Atrium Hotel Management on 20 Mar 2024
Dear Bharat,We're glad to hear that you enjoyed the spaciousness of your room and found the bed comfortable during your stay with us. We apologize for the inconvenience regarding the water pressure in the shower. Our maintenance team will look into this issue to ensure that it is addressed promptly. Thank you for bringing it to our attention, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future!Thank You,The Atrium Hotel Management

8/10 Good

Juanette

Stayed 1 night in Mar 2024
Response from The Atrium Hotel Management on 5 Apr 2024
Dear Juanette,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,The Atrium Hotel Management

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay before or after a flight that is close to Caltrain
Stayed 1 night in Feb 2024
Response from The Atrium Hotel Management on 15 Mar 2024
Dear Teresa,We're delighted to hear that you found our hotel to be a convenient option for staying before or after a flight, especially given its proximity to Caltrain.  Providing a comfortable and convenient experience for our guests is our priority, and we're glad we could meet your expectations.  Thank you for choosing to stay with us, and we hope to welcome you back in the future!Thank You,The Atrium Hotel Management

8/10 Good

Kenneth, Alachua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was spotless. There was no restaurant and the street is very noisy. The staff was very good and helpful
Stayed 1 night in Mar 2024
Response from The Atrium Hotel Management on 12 Mar 2024
Dear Kenneth,Thank you for sharing your feedback.  We're glad to hear that you found the hotel spotless and that our staff provided helpful service.  We apologize for any inconvenience caused by the lack of a restaurant and the noise from the street.  Your comments will be taken into consideration as we strive to improve our services.  If there's anything else we can assist you with, please let us know.Thank You,The Atrium Hotel Management

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road noise throughout night
Stayed 1 night in Mar 2024
Response from The Atrium Hotel Management on 5 Mar 2024
Dear Steven,Thank you for your feedback.  We apologize for any inconvenience you experienced due to road noise during your stay.  We understand that a peaceful night's sleep is important, and we will do our best to address this issue.  Please feel free to reach out to our front desk staff during your stay if you encounter any further disturbances, and we will do our best to assist you.  We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely,The Atrium Hotel Management

6/10 Okay

Ellen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 28 Feb 2024
Dear Ellen,We would like to thank you for taking the time to complete an online survey based on your stay with us. On behalf of our entire staff, we would like to apologize for failing to meet your expectations. We hope you will consider staying with us again so that we can provide you with a much better stay that meets our standards.Sincerely,Management

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel very clean
Stayed 1 night in Feb 2024
Response from The Atrium Hotel Management on 27 Feb 2024
Dear Anthony,Thank you very much for giving your stay at the The Atrium Hotel SFO a PERFECT SCORE!  We work so hard to provide a fantastic experience for our guests, so it is rewarding to hear you felt our hotel was excellent. It is an honor for us when our guests are extremely satisfied with our hospitality. We can't wait to host you again at The Atrium Hotel SFO, soon.Thank You,The Atrium Hotel Management

10/10 Excellent

Zachary

Stayed 1 night in Feb 2024
Response from The Atrium Hotel Management on 22 Mar 2024
Dear Zachary,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Atrium Hotel SFO.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Atrium Hotel SFO hotel soon!Thank You,The Atrium Hotel Management

10/10 Excellent

Charles

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, the family room, the breakfast, it's superb! The transportation to the airport, the parking everything except some parts of the room we were in has a pungent odor near the window, not much but for a sensitive smelling person like me I can smell maybe the curtain. But given the chance to book again, I will go with Atrium.
Stayed 1 night in Feb 2024
Response from The Atrium Hotel Management on 23 Feb 2024
Dear Charles,Thank you for your positive feedback!  We're delighted to hear that you enjoyed our location, family room, breakfast, and overall amenities.  Your satisfaction is our priority, and we're glad you found our transportation and parking convenient.  We apologize for the odor issue in your room and appreciate your understanding. Rest assured, we'll address this promptly to ensure a more pleasant experience for future guests.  We look forward to welcoming you back to Atrium for another enjoyable stay!Thank You,The Atrium Hotel Management

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Atrium Hotel Management on 26 Feb 2024
Dear Anonymous,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at The Atrium Hotel SFO. We would love to host you again on your next visit to The Atrium Hotel SFO. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,The Atrium Hotel Management

6/10 Okay

alex

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Management on 22 Feb 2024
Dear Alex,We would like to thank you for taking the time to complete an online survey based on your stay with us. On behalf of our entire staff, we would like to sincerely apologize for failing to meet your expectations. We appreciate your feedback and we hope to see you again soon!Sincerely,Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, organized and very nice! The staff was very pleasant! The room was a very nice size with an Arch architecture that made it even a better looking room. The bed was very comfortable! Very good area!
Stayed 1 night in Feb 2024
Response from The Atrium Hotel Management on 21 Feb 2024
Dear Michael,Thank you so much for taking the time to leave us an All-star review. We're delighted you found our property clean, organized, and very nice! It's wonderful to know that our staff was pleasant and that you enjoyed the size of your room, along with the architectural details like the arch that enhanced its appearance. We're pleased to hear that the bed was very comfortable and that you found the area very good. Thank you for your kind words, and we hope to welcome you back for another enjoyable stay soon!Thank You,The Atrium Hotel Management

10/10 Excellent

BRYAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great nice place to stay close to Airport.
Stayed 1 night in Feb 2024
Response from The Atrium Hotel Management on 21 Feb 2024
Dear BRYAN,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at The Atrium Hotel SFO. We would love to host you again on your next visit to The Atrium Hotel SFO. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,The Atrium Hotel Management

10/10 Excellent

Francisco

Stayed 1 night in Feb 2024
Response from The Atrium Hotel Management on 20 Feb 2024
Dear Francisco,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at The Atrium Hotel SFO.  We work tirelessly to ensure our guests experience the best hospitality in The Atrium Hotel SFO.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,The Atrium Hotel Management

8/10 Good

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, close to SFO and great breakfast
Stayed 1 night in Feb 2024
Response from The Atrium Hotel Management on 14 Feb 2024
Dear Eddie,Thank you for your positive feedback!  We're thrilled to hear that you enjoyed your stay with us and found our location convenient for SFO and our breakfast offerings enjoyable.  Providing a great experience for our guests is our top priority, and we're delighted that we met your expectations.  We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!  If there's anything else we can do to enhance your experience, please let us know.  Safe travels! Thank You,The Atrium Hotel Management

4/10 Poor

Sandra

Liked: Cleanliness, property conditions & facilities
For the second time I have stayed in this hotel, the fire alarm went off in the middle of the night pulling everyone staying in the hotel, outside of their rooms. It appears to be a false alarm that is malfunctioning. I will not stay in this hotel again.
Stayed 1 night in Feb 2024
Response from The Atrium Hotel Management on 14 Feb 2024
Dear Sandra,We apologize for the inconvenience caused by the fire alarm during your stay.  Your safety and comfort are our top priorities, and we understand the frustration of being awakened by a false alarm.  We take these matters seriously and are actively working to address any malfunctioning issues with our fire alarm system.  We're disappointed to hear that this experience has led you to decide not to stay with us again, but we understand and respect your decision.  If there's anything else we can do to address your concerns or if you'd like to discuss this further, please don't hesitate to reach out to us.  Thank you for your feedback, and we wish you the best in your future travels.Thank You,The Atrium Hotel Management

10/10 Excellent

Yuki, San Jose

Stayed 1 night in Feb 2024
Response from The Atrium Hotel Management on 22 Mar 2024
Dear Yuki,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Atrium Hotel SFO.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to our Atrium Hotel SFO hotel soon!Thank You,The Atrium Hotel Management

10/10 Excellent

Shella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and comfortable
We had a complicated layover and they were able to check us in at 4 AM. The beds were amazingly comfortable, which was deeply appreciated after flying for 16 hours.
Stayed 1 night in Jan 2024
Response from The Atrium Hotel Management on 7 Feb 2024
Dear Shella,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at The Atrium Hotel SFO. We would love to host you again on your next visit to The Atrium Hotel SFO. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,The Atrium Hotel Management

10/10 Excellent

JAY

Liked: Staff & service, property conditions & facilities
Overall good but too far off from BART and restaurants. Not sure how safe traveling during night time.
Stayed 2 nights in Jan 2024
Response from The Atrium Hotel Management on 5 Feb 2024
Dear JAY,Thank you for your feedback. We're pleased to hear that your overall experience was good. We understand the concern about the distance from BarT and restaurants and the safety aspect during nighttime travel. Your input is valuable, and we appreciate your perspective. If there's anything specific we can assist with or improve upon, please let us know. We hope to welcome you back for another positive stay in the future.Thank You,The Atrium Hotel Management

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate hotel w airport shuttle
Immaculate hotel with early morning airport shuttle to SFO provides breakfast. Close to SFO. Pleasant staff & comfortable beds a plus. Definitely will book.again when flying out of SFO on future trips.
Stayed 1 night in Jan 2024
Response from The Atrium Hotel Management on 30 Jan 2024
Dear Barbara,Thank you for your glowing review! We're thrilled to hear you enjoyed our immaculate hotel, convenient Airport Shuttle to SFO, and our delicious breakfast. Our proximity to SFO, friendly staff, and comfortable beds are designed to make your stay exceptional. We can't wait to welcome you back on your future trips flying out of SFO! Safe travels!Thank You,The Atrium Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good and comfortable value
We were overall very happy with The Atrium Hotel. The room was large and well appointed including a couch and coffee table and separate sink with large refrigerator and microwave. in addition to the usual (but very comfortable) bed, desk, and desk chair (note that the chair doesn't go as high as it should for the desk). The hotel is very close to the airport, particularly rental car return (and a Costco for refilling the fuel). It's no luxury hotel but a great bargain. It includes parking (but better to avoid trying to park a large SUV), a nice lobby/atrium, and breakfast. The manager (owner?) actively looks for improvements (e.g., he asked us about his hotel, and we suggested a few minor breakfast improvements; he implemented most of those the next day). Yes, we would stay here again.
Stayed 3 nights in Jan 2024
Response from The Atrium Hotel Management on 30 Jan 2024
Dear Anonymous,Thank you for your detailed and positive review of The Atrium Hotel! We're thrilled to hear that you were overall very happy with your stay. It's great to know you enjoyed the spacious and well-appointed room, including the additional amenities like the large refrigerator and microwave. We appreciate your feedback about the desk chair height and will address that promptly.We're pleased you found our location convenient, especially in proximity to the airport, rental car return, and Costco. It's wonderful to hear that you consider us a great bargain, and we're glad you appreciated the inclusive parking, atrium, and breakfast. Thank you for your valuable suggestions; we're committed to continuous improvement, and it's rewarding to know your feedback was implemented promptly.We look forward to welcoming you back on your next visit. Safe travels!Thank You,The Atrium Hotel Management

8/10 Good

Ann Paula

Stayed 1 night in Jan 2024
Response from The Atrium Hotel Management on 29 Jan 2024
Dear Ann Paula,Thank you for staying with us when you visited The Atrium Hotel SFO. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at The Atrium Hotel SFO!Thank You,The Atrium Hotel Management

8/10 Good

Nery Alexis

Stayed 1 night in Jan 2024
Response from The Atrium Hotel Management on 23 Jan 2024
Dear Nery Alexis,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,The Atrium Hotel Management