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It was in a good location. And reasonably priced. But our room needed repairs. There was a hole in the floor. Lightbulb missing from the bathroom. Nightstand drawer would not open. Towels were small and flimsy. It sounded like the bed was wrapped in plastic because it made a lot of noise, when you sat or laid down.
Theresa
Stayed 2 nights in May 2024
6/10 Okay
Richard
Travelled with partner
5 May 2024
Liked: Cleanliness
Disliked: Amenities
The room was clean, staff not very hospitable,at night there was a couple having an argument and door were slamming until 10:00pm then, I could hear someone else yelling at someone from another room at night like a lunatic. Furniture was beat up inside, shower head water pressure was bad. Lady's if you have long hair forget about being able to wash or rinse your hair.
This property was so dirty! The pillow cases were all stained. The sheets were all stained. There was HAIR on our pillowcase. There was a handprint with either blood or dark oil on the bed skirt. Very dirty!
Travelled with family, Travelled with family and small children
29 Apr 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was dirty, had boogers on the wall and the room had a funky smell when we walked in. The sheets had a weird smell, like stinky feet. The wi fi was not working properly and the lobby was closed by 630 so no way to work. Staff was friendly but I think they could've done a little more when it came to wi fi usage. To me the biggest factor is cleaningess when it comes to rating so thats why I am giving this review.
I had a great time here! Very affordable and many close attractions. The manager Esmeralda was very helpful, & the two girls in the front Gigi & Maria are very sweet and communicative! Really hope to be back again.
José
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Thank you for staying with us and leaving your review, we appreciate your feedback.
Thank you for staying with us and leaving your review, we appreciate your feedback.
4/10 Poor
Michelle
Travelled with partner
1 Apr 2024
Liked: Staff & service
Super noisy room, was on the third floor, people above were stomping all hours of the night, the metro rail system also coming by every 30 minutes or so. Came in late and stayed for less than 12 hours just to try and get some sleep but did not. Furniture and bathrooms also very worn and dirty. I guess you get what you pay for. Would’ve rather stayed across the street.
Michelle
Stayed 1 night in Mar 2024
Response from Management on 19 Apr 2024
Thank you, we appreciate your feedback.
6/10 Okay
Lizzy
25 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Lizzy
Stayed 2 nights in Mar 2024
Response from Management on 19 Apr 2024
Thank you for staying with us and leaving your review, we appreciate your feedback.
This is not a terrible place to stay the staff are fairly friendly and try their best. However, the hotel itself is out dated and could use some remodeling starting with the rooms. For example, the safe did not work there were no blankets in my room and a tricky door knob. Overall, my stay was okay as this hotel was close to old town San Diego and not far from places to go.
Liza
Stayed 2 nights in Mar 2024
Response from Management on 19 Apr 2024
Thank you for staying with us and leaving your review, we appreciate your feedback.
This property was disgusting the room was filthy spider webs in the corners dusty bunny’s in the corner of the floor dirty all on the walls and corner. Toilet was clogged the bed had stains on them. Complete mess and customer service was awful.
Simone
Stayed 2 nights in Mar 2024
Response from Management on 19 Apr 2024
Thank you for staying with us, we appreciate your feedback.
The remote was broken and the TV channels did not change. The TV was stuck only on one channel and since the TV remote did not work I was forced to only watch that one channel and none others. I was able to turn the TV only but when I tried to flip the channels the remote would not work. Also the Jacuzzi would not heat up and when I tried to go in the jacuzzi the water was cold and the Jets would not heat up.
bryan
Stayed 1 night in Feb 2024
Response from Management on 28 Feb 2024
Thank you for choosing us and sharing your feedback!
Is a hotel but also an hotel for people without a place to leave. There are family and person who leave there. The bed are not very good. No microwave in the room. Leek st the tape. We did travel all over nevada, California and Utah. This place was the worst during our trip.
Marjorie
Stayed 1 night in Feb 2024
Response from Management on 25 Feb 2024
Thank you for staying with us and bringing this to our attention. We appreciate your review and feedback!
This is a great inn it’s reasonably priced the rooms are nice. It’s a no-frills place to stay however, the staff in itself makes this a five star hotel. They are some of the best staff members I’ve ever dealt with friendly, competent, professional, and compassionate. They actually care about their job
Patricia
Stayed 1 night in Feb 2024
Response from Management on 25 Feb 2024
Thank you for staying with us. We appreciate your review and feedback!
4/10 Poor
DAVID
Business traveller, Travelled with partner, Travelled with group
Staff is rude and disrespectful
Place is very unsafe
DAVID
Stayed 1 night in Feb 2024
Response from Management on 25 Feb 2024
Thank you for bringing this to our attention. We appreciate your review and feedback!
6/10 Okay
Saul
5 Feb 2024
Saul
Stayed 2 nights in Feb 2024
Response from Management on 19 Apr 2024
Thank you for staying with us and leaving your review, we appreciate your feedback.
8/10 Good
Terrah
5 Feb 2024
Terrah
Stayed 1 night in Feb 2024
Response from Management on 25 Feb 2024
Thank you for staying with us. We appreciate your review and feedback!
6/10 Okay
Yesenia
Travelled with family
4 Feb 2024
Liked: Staff & service, room comfort
It was good. However the parking structure was HORRIBLE!!!! The hotel didn’t have hotel parking so we had to park on the side of the street. All the way towards the stop sign which was at the end of the street. It was a good 5 min walk with a baby and luggage. Everything else was great. Except parking.
Yesenia
Stayed 1 night in Feb 2024
Response from Management on 25 Feb 2024
Thank you for bringing this to our attention. We appreciate your review and feedback!
6/10 Okay
Anthony
4 Feb 2024
Anthony
Stayed 1 night in Jan 2024
Response from Management on 25 Feb 2024
Thank you for staying with us. We appreciate your review and feedback!
2/10 Terrible
Patricia
1 Feb 2024
Patricia
Stayed 1 night in Jan 2024
Response from Management on 2 Feb 2024
Thank you for your review, we appreciate your feedback!
The Riverleaf may not be a 5⭐️ place, but Raul and his staff are all 5⭐️ in every way. My reservation got mixed up, and the woman on duty that night fixed things for me till the manager (Raul) arrived in the AM. He came in and fixed my entire reservation, and even knocked a little off the rate for the inconvenience. Also San Diego had heavy rain and flooding, and they offered everyone a full reimbursement if they wanted to leave and not get flooded in! Awesome!!!
Thank you for everything Riverleaf!
Lynell
Stayed 9 nights in Jan 2024
Response from Management on 28 Jan 2024
Thank you for your review, we appreciate your feedback. Hope you join us again in the future.
Hotel by far is one of the nicest places for the rate the rooms may be a little dated but they're all very very clean everything is sanitary the beds are made nice the towels are fresh and the property is safe and well guarded your car is safe the neighborhood is just fine for the price of these motels this is the best one I've ever seen that it beats Motel 6 by far hella beat some of the nice ones I've stayed out as far as the staff goes the staff here is very courteous friendly very professional always willing to help and make and they always have a smile on their face I felt very comfortable here and I felt well I would definitely say stay here
Patricia
Stayed 1 night in Jan 2024
Response from Management on 28 Jan 2024
Thank you for your review, we appreciate your feedback. Hope you join us again in the future.
10/10 Excellent
Laquitta
25 Jan 2024
Laquitta
Stayed 1 night in Jan 2024
Response from Management on 28 Jan 2024
Thank you for your review, we appreciate your feedback. Hope you join us again in the future.
6/10 Okay
Thomasina
24 Jan 2024
Great
Thomasina
Stayed 3 nights in Dec 2023
Response from Management on 28 Jan 2024
Thank you for your review, we appreciate your feedback. Hope you join us again in the future.
6/10 Okay
Gladys
Travelled with partner
23 Jan 2024
Liked: Staff & service
In this case I was put at this property due to my other reservation being moved due to flooding. As I entered the unit, i automatically noticed a bad odor not sure if it was a mix of humidity and smoke but it definitely should be looked at. We were also only given two small pillows and one thin sheet with a small, thin knitted blanket. Very clean but definitely needs some upgrades, definitely would not return due to odor.
Gladys
Stayed 1 night in Jan 2024
Response from Management on 28 Jan 2024
Thank you for bringing this to our attention. We apologize for the issues you encountered.