Outdoor pool

Reviews of Motel 6 San Diego Airport - Harbor

2 out of 5
Motel 6 San Diego Airport - Harbor
2353 Pacific Highway, San Diego, CA

Reviews

6.6
Rating 10 - Excellent. 137 out of 702 reviews" "
Rating 8 - Good. 194 out of 702 reviews" "
Rating 6 - Okay. 177 out of 702 reviews" "
Rating 4 - Poor. 87 out of 702 reviews" "
Rating 2 - Terrible. 107 out of 702 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, staff & service
The hotel was accessible and close to the marina and Gaslamp. It wasn’t the cleanest but good for the price.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,We're glad to hear that you found our hotel accessible and conveniently located. Your concerns have been noted and forwarded to our housekeeping team for improvement. We hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Cherryl

Stayed 1 night in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

D'Arcy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for airport access
Stayed 1 night in Apr 2024
Response from Sophia CSR on 10 Apr 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean when we arrived, when we left we forgot by accident a cellphone and they were very kind to call us and let us know they foun it.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 8 Apr 2024
Hi Vanessa,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

10/10 Excellent

Luis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it. Love it. One of the original airport stays around the city. Need more time!
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 8 Apr 2024
Hi Luis,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 Good

Karla R. Barrios

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
A lot of crocrokraches, we ask for an other room
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2 Apr 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

10/10 Excellent

hercoles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , good staff
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi HercolesWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 Terrible

Hussain

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no shampoo in the hotel. They won’t even warm up the milk for kid. All night there is noise from outside. This is the worst hotel anyone can ever get. We just had to stay for one night due to our early flight in morning. I would not even recommend this hotel to my enemy. Please avoid
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Hussain,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Fabian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Sophia CSR on 10 Apr 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Poor

tao

Liked: Staff & service
Disliked: Property conditions & facilities
Bad smell from restroom
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 18 Mar 2024
Hi Tao, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

10/10 Excellent

Christian De Alba

Stayed 1 night in Mar 2024
Response from Sophia CSR on 10 Apr 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

ED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to spend your time before you flight.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 13 Feb 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Missy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful. Felt safe. Was clean and recently updated. Perfectly priced for the area, size, and quality of accommodations.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 10 Feb 2024
Dear Guest,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!

4/10 Poor

Kailey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk was really nice! Sadly there were cockroaches in our room. We just had a layover for 12 hours and figured we could do one night! Front desk was understanding and management quickly refunded my money! Hope they fix the problem! Was stressful to move hotels at night!
Stayed 1 night in Jan 2024
Response from Sophia CSR on 2 Feb 2024
Dear Guest,We truly regret the inconvenience caused by this issue and never want our guests to have such a kind of experience. We have shared this feedback with the concerned staff to take care of the problem. Hopefully, you will give us another chance next time you are in the area.

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kevin’s recommendations.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 30 Jan 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 29 Jan 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

4/10 Poor

Chantly

Travelled with family
Disliked: Cleanliness, property conditions & facilities
My stay was during the San Diego floods. My wall unit was not plugged in because there was no accessible outlet. I couldn't walk straight out of my room due to the puddles that engulfed much of the walkway. I had to tiptoe along the edge of the building while lugging my suitcase during check out. I also had to take a circuitous path from my room to the lobby to avoid deep divots full of rushing water in the parking lot. Though my experience was subpar, I was lucky my room wasn't flooded or roach infested like those of others who were checking out in the lobby at the same time as me.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 29 Jan 2024
Dear Guest,I want to apologize that your most recent stay with us did not go well. We take our reviews very seriously and will be looking into the items you discussed in need of repair. We hope to serve you better in the future.

10/10 Excellent

Tomlinson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and well-maintained. The staff was exceptionally helpful, polite, and enthusiastic. The property is very close to the airport, and therefore had a lot of noise from jets coming in for landings- simply cannot be avoided given the location. I found no problem sleeping and I was very comfortable. A light sleeper would probably be challenged. I will stay here any time that I need an inexpensive place to stay that is near the airport.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 18 Jan 2024
Dear Guest,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 Good

Sarah, South Lake Tahoe

Stayed 1 night in Dec 2023
Response from Sophia CSR on 5 Feb 2024
Dear Guest,We appreciate the 4-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

10/10 Excellent

Ara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 18 Jan 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

10/10 Excellent

Kayce

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 18 Jan 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Anthony

Stayed 1 night in Jan 2024
Response from Sophia CSR on 18 Jan 2024
Dear Guest,Thank you for taking the time to rate us. It is apparent from your rating that you did not enjoy your experience with us. We are sorry for all our shortcomings. We would like to hear from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future.

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on 18 Jan 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

FRANCISCO

Stayed 3 nights in Dec 2023
Response from Sophia CSR on 18 Jan 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Mitsue

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on 18 Jan 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Ahmad Ozair

Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Dear Ahmad, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

6/10 Okay

Tammy

Travelled with partner
Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 16 Dec 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuk!
This was a last-minute booking because my flight was cancelled and I was rescheduled on a 6am departure. Therefore I needed a hotel adjacent to the airport and ended up a this Motel 6 property... What a mistake! This Motel was beyond dirty. Room 128 had sticky floors, the wall surrounding the air conditioner was falling apart because the humidity, etc. Never again!
Stayed 1 night in Dec 2023
Response from Sophia CSR on 11 Dec 2023
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Damien

Stayed 3 nights in Nov 2023
Response from Customer Care Team on 23 Dec 2023
Dear Damien, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

10/10 Excellent

Mitzee

Stayed 1 night in Nov 2023
Response from Customer Care Team on 20 Dec 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

RUSSELL, Winter Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a place for one night near the the airport that was cheap and clean and safe, not necessarily in that order, and this property fit that bill.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 29 Nov 2023
Hi Russell,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

6/10 Okay

AIDEE

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
I like that its super close to the airport and convenient. We were traveling to Arizona and just needed a quick nap. They allowed us to check it very late. The only thing I didn’t like was that the bathroom floor would flood when you shower and flush the toilet. On our way out I notified the front desk. Price was low compared to other hotels nearby. Would stay again.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 29 Nov 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service
Staff was very efficient and friendly. Room was pretty clean with the exception of the bed spread and the bathroom outlet not working. The room was also updated as well. The surrounding area was fine during the day to walk down to the boats or Little Italy. During the night it didn’t feel as safe. Used a ride share to get into Little Italy for dinner etc.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 13 Nov 2023
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

2/10 Terrible

Juan

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A lot of cockroaches in the room. And the noise was terrible, the planes every 5 min and the train makes impossible to sleep
Response from Sophia CSR on 13 Nov 2023
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

10/10 Excellent

Darky

Stayed 1 night in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Dear guest, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

6/10 Okay

William

Stayed 1 night in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Dear William, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Customer Care Team

10/10 Excellent

pauline, Brawley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2023
Response from Sophia CSR on 6 Nov 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

terrance

Well it boils down to you get what you pay for. Motel 6 use to be a good chain to stay in but not anymore. This one is right next to the airport ( the end of the runway) and the planes fly right over so it’s very noisy. The phone in the room didn’t work so I had to walk to the office to get a ironing board and iron(that rooms normally have) and was told to bring it back as soon as I was done with it. The area where the motel is located in was a little sketchy. People talking loudly right outside my door. The window shade was disgusting it had stains and was dirty. The parking lots was small and was told if my car ( that was in a marked parking slot) needed to be moved for someone to get out they would have me move it( even if it was in the middle of the night). The next morning About 8:30 I went to get a cup of coffee and the lady said there’s no more coffee made and didn’t even offer to make another pot. And the coffee was the only amenity that they offer in the mornings. I’ve stayed in various motel 6’s in the last few years and been disappointed so this one was the last
Stayed 1 night in Oct 2023
Response from Customer Care Team on 17 Oct 2023
Dear Terrance, thank you for sharing your feedback about your stay at Motel 6. It's important for guests to know what to expect when choosing accommodations. We're sorry to hear that your experience wasn't up to your expectations. Your feedback about the noise from the airport, phone issues, cleanliness, and service is duly noted. While Motel 6 may offer budget-friendly options, the quality and service can vary between locations. We appreciate your insights, and we hope you find more suitable lodging for your future travels. If you have any more questions or concerns, feel free to let us know.

8/10 Good

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok stay
Pretty expensive for a motel 6. Wasn't happy about that.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 10 Oct 2023
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 10 Oct 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in staff helpful. Large accessible room with shower. Needed non slip bath mat as floor was slippery. Basic room with necessities provided. Good for one night stay over. Close to airport. Planes flying over/ low could be triggering for some. (There is a plane curfew).
Stayed 1 night in Sep 2023
Response from Sophia CSR on 22 Sept 2023
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

6/10 Okay

marta

Travelled with group
Stayed 1 night in Sep 2023
Response from Customer Care Team on 28 Oct 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Darwin

Stayed 1 night in Aug 2023
Response from Sophia CSR on 21 Aug 2023
Hi Darwin,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

2/10 Terrible

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very helpful and personable. But for what’s supposed to be a budget friendly option the price is outrageous. I paid $202 for one night. The room did not appear to be cleaned before I arrived. The comforter on the bed had cigarette burns. The shower door was partially broken and would not stay shut. Unfortunately with the noise from the airport and trains nearby, it is extremely difficult to get a quality nights sleep here.
Stayed 1 night in Aug 2023
Response from Sophia CSR on 6 Aug 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

8/10 Good

Consuelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Care Team on 2 Aug 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Love it will be back
Stayed 1 night in Jun 2023
Response from Sophia CSR on 14 July 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Jameson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Customer Care Team on 13 July 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

4/10 Poor

Angelo

Stayed 1 night in Jun 2023
Response from Customer Care Team on 18 July 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Joseph

Business traveller
Liked: Staff & service
Check-in was fine. The area isn't that great and there were homeless people in the parking lot. Dining options nearby are limited but it's a short drive to little italy. The room was clean but roaches came out at night and I had to leave the light on to keep them away.
Stayed 1 night in Jun 2023
Response from Customer Care Team on 14 June 2023
Dear Joseph, thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. It's concerning to hear about the presence of homeless individuals in the parking lot and the limited dining options nearby. We understand that these factors can impact the overall experience for our guests. Additionally, we apologize for the issue with roaches in your room. This is certainly not the standard we strive for, and we take matters of cleanliness and pest control very seriously. We will address this matter with our housekeeping and maintenance teams to ensure that appropriate measures are taken to resolve the issue. We appreciate your patience and understanding. Should you choose to stay with us again, we will make every effort to provide you with an improved experience. Thank you for bringing these matters to our attention.Best Regards, Guest Experience Team