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Reviews of Homewood Suites by Hilton San Diego Mission Valley/Zoo

3 out of 5
Homewood Suites by Hilton San Diego Mission Valley/Zoo
445 Camino Del Rio South, San Diego, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 544 out of 1000 reviews" "
Rating 8 - Good. 249 out of 1000 reviews" "
Rating 6 - Okay. 108 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Benny, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Benny, we're absolutely thrilled to hear that your stay at the Homewood Suites San Diego Mission Valley Zoo was to your satisfaction. We sincerely appreciate you choosing us for your stay and would be delighted to welcome you back in the future. Thank you!

4/10 Poor

Kevin

Travelled with family
Disliked: Amenities, property conditions & facilities
The first night we checked in we were given a room with a strong smell of incense. There was also some permanent stains in the toilet bowl, which looked so inviting. The next morning we asked to move to another room. The room was a little better. However the day after we requested for our room to be made and when we returned there was another strong smell of shrimp or seafood. The room quality and size was decent, which we think it’s a little bit overpriced. The location, was however convenient with free and easy self-parking spots.
Stayed 4 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Kevin, we appreciate you taking the time to leave your feedback. It is regrettable to hear about the aroma challenges encountered during your stay and the concerns about cleanliness in your initial room. This feedback is important as it presents opportunities for advancements in guest comfort. We are however pleased to hear that our convenient location and the ease of parking met your expectations. While we understand you found our pricing to be a bit steep, we strive to provide an exceptional experience that aligns with our rates. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Heather

Travelled with family and small children
Very clean, well kept property. Did now worry about my car at all!
Stayed 4 nights in Mar 2024
Response from Customer Service on 11 Apr 2024
Heather, thank you for spotlighting the pristine condition of the Homewood Suites San Diego Mission Valley Zoo. We're thrilled you had peace of mind about your car during your stay. We look forward to providing you with the same level of care on your next visit!

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Elizabeth, thank you for taking the time to review Homewood Suites San Diego Mission Valley Zoo. We're delighted your stay met your expectations. We look forward to welcoming you back in the future!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Randy, thank you for choosing Homewood Suites San Diego Mission Valley Zoo. It's great to hear that your stay with us met your expectations. We eagerly anticipate your next visit!

4/10 Poor

Merry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
We appreciate the feedback, Merry.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 Okay

Indy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very clean, friendly staff. Room was nice although the fridge made noise all night and the shower head was very weak took longer than normal to shower. Bed was a bit hard and could use better linen to sleep in.
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Mar 2024
Indy, thank you for your feedback. We're pleased to hear that you appreciated the cleanliness of our hotel and the friendliness of our team members. We also take note of your concerns about the refrigerator noise, shower performance, and bed comfort. These insights help us identify areas for improvement to provide a more comfortable stay. On your next visit, we are hopeful to exceed your expectations.

8/10 Good

Ki Yiu, Hacienda Heights

Liked: Staff & service, property conditions & facilities
Good location, easy access to Sea World, SD Zoo; etc.
Stayed 2 nights in Dec 2023
Response from Customer Service on 4 Mar 2024
Ki Yiu, we're pleased to hear that you enjoyed the conveniently situated Homewood Suites San Diego Mission Valley Zoo. It's great to know that our location allowed you to easily visit local attractions such as Sea World and the San Diego Zoo. Thanks for sharing your feedback.

4/10 Poor

Logan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This place is money-hungry. The staff was rude on more than one occasion. Some staff was friendly.The parking is a joke as very little.
Response from Customer Service on 26 Feb 2024
Logan, we regret to hear about your recent experience and apologize for any perceived lapses in service. Our team members strive to provide a welcoming environment for all guests. We're sorry if the parking situation didn't meet your expectations. Rest assured, these areas will be reviewed for improvement. Thank you for sharing your feedback.

10/10 Excellent

Vinci, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
We will definitely stay again
Stayed 4 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Vinci, it's wonderful to hear that you had such a positive experience at Homewood Suites San Diego Mission Valley Zoo that you intend to visit us again! We are grateful for your feedback and can't wait to welcome you back for another excellent stay.

8/10 Good

Carolyn

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and comfortable
Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Carolyn, we are delighted to learn that you found comfort in the accommodations of Homewood Suites San Diego Mission Valley Zoo. Your feedback is appreciated, and we hope to welcome you again in the future!

10/10 Excellent

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in we got a text asking if we needed anything. They brought us extra coffee which was amazing. When we left they also gave us a little bag with snacks and water. Overall this was a great hotel and I would definitely stay again!
Stayed 2 nights in Feb 2024
Response from Customer Service on 14 Feb 2024
Alejandro, we're thrilled that you had such a positive stay at Homewood Suites San Diego Mission Valley Zoo! It's great that you appreciated our attentive service, from ensuring your caffeine needs were met to providing those departing snacks and water. We look forward to welcoming you back on your next visit!

10/10 Excellent

ELAINE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has the full kitchen, every convenient, and close to the shopping center. But you need to pay extra $25 for overnight parking.
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Elaine, it's fantastic to hear that you found convenience in the fully-equipped kitchen in your room at Homewood Suites San Diego Mission Valley Zoo. We're glad you also liked our proximity to nearby shopping centers. Regarding the overnight parking, we understand it's an added expense and assure you it's a competitive rate for the area. We appreciate your feedback and hope to host you again soon.

10/10 Excellent

Rebecca, Qualicum Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic!! We were happy with everyone!! Would definitely stay there again close to lots of stuff!!
Stayed 10 nights in Jan 2024
Response from Customer Service on 7 Feb 2024
Rebecca, it's wonderful to hear that your time at Homewood Suites San Diego Mission Valley Zoo was fantastic! We are thrilled that you appreciated our strategic location and our dedicated team members. Knowing you would choose to stay with us again is the highest compliment. Until then!

2/10 Terrible

Ho Yan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Ho Yan, it's disappointing to see this rating and it seems like your stay didn't meet expectations. We aim to provide each guest with a positive experience and it appears we may have missed the mark. We would appreciate any feedback you can provide on where we can improve. We hope for another opportunity to serve you better in the future.

8/10 Good

Rico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 17 Jan 2024
Thank you for the 4/5 rating, Rico!We are excited to see that you had an enjoyable experience at Homewood Suites San Diego Mission Valley Zoo. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
We're grateful for your positive rating. At Homewood Suites San Diego Mission Valley Zoo, we take pride in providing excellent service and memorable experiences. It truly is our pleasure to host guests like you and we look forward to welcoming you again on your next visit.

8/10 Good

Melissa

Travelled with family, Travelled with family and small children
Stayed 2 nights in Jan 2024
Response from Customer Service on 14 Jan 2024
Thank you for this lovely rating, Melissa!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Homewood Suites San Diego Mission Valley Zoo. We'd like to share an even better experience with you soon.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 14 Jan 2024
Thank you for the wonderful rating, Kelly!It's fantastic you enjoyed your time at Homewood Suites San Diego Mission Valley Zoo so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Zeshan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing that I liked was had a little kitchen and fridge anyone with kids will always appreciate a kitchen area but all in all it was a very good experience
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Zeshan, it's wonderful to hear that you found value in the kitchen and fridge facilities at Homewood Suites San Diego Mission Valley Zoo - especially as a family traveler. We're thrilled to know that your overall experience was positive. Looking forward to welcoming you back in the future.

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Thanks for the outstanding rating, Jesus!We're delighted your time at Homewood Suites San Diego Mission Valley Zoo was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in, our room was clean and organized with everything having easy access. Water pressure in the shower was great! (I’ve had this be an issue in our hotels that I’ve stayed at, so this is great.) property was located within minutes from shopping a mall with a target inside if you need anything. Staff and service was friendly, willing to make your stay better.
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Edwin, we appreciate your fantastic feedback about Homewood Suites San Diego Mission Valley Zoo. It's heartening to hear that you found our cleanliness measures and organized rooms up to your liking and that you had a stress-free stay due to key amenities and facilities like the satisfactory water pressure. We're also thrilled that our prime location added value to your stay and that our team members were friendly and committed to enhancing your experience. We thank you for choosing us and look forward to welcoming you back in the future.

10/10 Excellent

Jessy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo Perfecto Comodidad de más habitaciones Piscina perfecta temperatura Bonita decoración Bonita vista Excelente servicio El desayuno es bueno aunque si hubiera tocino fuera excelente. Sin duda volvería
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Jessy, ¡es fantástico saber acerca de tu estadía perfecta en el Homewood Suites San Diego Mission Valley Zoo! Estamos encantados de que nuestras amplias habitaciones, cómoda piscina, hermosa decoración y hermosas vistas cumplieran con sus expectativas. También nos complace que haya disfrutado de nuestro desayuno y servicio. Se toma nota de su sugerencia sobre la adición de tocino a nuestro desayuno. Estamos emocionados de darle la bienvenida nuevamente en el futuro.

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean I liked the facility the only negative was the TV was inoperable, I told the staff, and they said that it wasn't working for our stay, so no relaxing in bed and watching TV unfortunately.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Johnny, it's wonderful to hear you appreciated the cleanliness at Homewood Suites San Diego Mission Valley Zoo. We do regret that you encountered a minor setback with the in-room television. We understand how relaxing watching TV can be and it's unfortunate that your experience was disrupted. Our team is looking into the reported issue for prompt resolution. We are confident that future stays will surpass your expectations. Thanks for your feedback!

10/10 Excellent

Rodolfo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place. Great breakfast.
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Rodolfo, it warms our hearts to hear your positive feedback regarding the cleanliness of Homewood Suites San Diego Mission Valley Zoo and the breakfast we serve. We appreciate you choosing us for your stay and look forward to your next visit.

4/10 Poor

Yang

Stayed 5 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Yang, we can see from your rating that your stay did not meet your expectations. Your feedback is valuable in helping us understand how we can enhance our guests' experiences and we hope to have another opportunity to provide you with a better stay in the future.

10/10 Excellent

Nick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 1 Feb 2024
Nick, thank you for your rating. It's a delight to learn that your stay at Homewood Suites San Diego Mission Valley Zoo was satisfying. We pride ourselves on delivering a memorable experience to each of our guests. We are pleased you appreciated it. We're eager to welcome you back for another visit.

10/10 Excellent

Rachelle

Response from Customer Service on 13 Jan 2024
Rachelle, thank you for your glowing rating of Homewood Suites San Diego Mission Valley Zoo. We're thrilled you had a fantastic experience with us and can't wait for your return visit.

10/10 Excellent

Josh

Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Josh, thank you for choosing Homewood Suites San Diego Mission Valley Zoo. It seems you had a pleasing stay with us based on your rating. We truly appreciate the feedback and hope you'll visit us again soon. Safe travels!

10/10 Excellent

darshana

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Darshana, thank you for choosing Homewood Suites San Diego Mission Valley Zoo. We are thrilled to note your top rating. It's delightful to learn that you had an excellent stay with us and we hope to see you again for another wonderful experience.

6/10 Okay

carlos

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
San Diego first trip
Too expensive for the mediocre room and quality of breakfast, bathroom tub was clogged water will not drain tv wasn’t working but was fixed quickly, will I stay again in this particular branch? No, I’d rather pay more money for a cleaner place.
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Carlos, thank you for sharing your feedback. It's unfortunate to hear that your stay did not meet your expectations due to issues with your room and breakfast experience. Please rest assured that your comments regarding the bathroom and TV have been noted, and necessary measures will be taken to improve. We wish you better experiences in your future travels and hope to have the opportunity to leave a more positive impression in the future.

8/10 Good

Zeni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 29 Dec 2023
Zeni, thank you for your rating of Homewood Suites San Diego Mission Valley Zoo. We're glad you enjoyed your stay with us! We strive for perfection and your feedback is valuable. We hope to welcome you back for an even more delightful experience in the future.

10/10 Excellent

Darrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it provided breakfast and appetizers. Love the layout of the rooms and privacy. Nice size tvs.
Stayed 2 nights in Dec 2023
Response from Customer Service on 29 Dec 2023
Darrell, thank you for your fantastic review! We are thrilled to hear you enjoyed the inclusive breakfast and appetizers at the Homewood Suites San Diego Mission Valley Zoo. It's great to know you appreciated the room layout, the amount of privacy provided, as well as the TV size in your room. We hope to see you again on your future travels.

8/10 Good

Makush

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Makush, it's great to see that you had a favorable stay at Homewood Suites San Diego Mission Valley Zoo. We appreciate your feedback and hope to welcome you back in the near future.

10/10 Excellent

Nayeli

Liked: Cleanliness, amenities
Response from Customer Service on 18 Dec 2023
Thank you for the fantastic rating, Nayeli!It's outstanding you had such a wonderful experience at Homewood Suites San Diego Mission Valley Zoo. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Jeannette Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price, great stay!
Loveeed the size of the room, the little kitchen, the breakfast is sooo good and overall the service is fantastic!
Stayed 1 night in Nov 2023
Response from Customer Service on 2 Dec 2023
Jeannette, your gracious feedback is highly appreciated! We are thrilled that the spacious accommodations at Homewood Suites San Diego Mission Valley Zoo met your expectations. It's delightful to hear that you appreciated the kitchen facilities, our savory breakfast offerings, and our exemplary service. We look forward to having you back in the near future.

8/10 Good

Prasanna Kumar, Irving

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Customer Service on 29 Nov 2023
Prasanna, we're delighted to see your favorable rating for Homewood Suites San Diego Mission Valley Zoo. Our team is dedicated to ensuring your satisfaction, and we're thrilled to see we hit the mark. Thank you for your review and we hope to see you on your next visit.

2/10 Terrible

Debra

Travelled with family
Stayed 1 night in Nov 2023
Response from Customer Service on 22 Nov 2023
We appreciate the feedback, Debra.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Joy

Stayed 1 night in Nov 2023
Response from Customer Service on 8 Nov 2023
Thanks for the perfect rating, Joy!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Homewood Suites San Diego Mission Valley Zoo.Have a wonderful day!

10/10 Excellent

Tracie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Customer Service on 1 Nov 2023
Thank you for taking the time to leave this wonderful rating, Tracie! We hope to see you again soon at Homewood Suites San Diego Mission Valley Zoo so we can share yet another amazing experience!

10/10 Excellent

Glenna

Liked: Cleanliness, staff & service, property conditions & facilities
Insufficient handicap parking.
Stayed 7 nights in Oct 2023
Response from Customer Service on 30 Oct 2023
Glenna, we appreciate your feedback regarding parking facilities. We understand the importance of accessible spaces for all guests. Our team will take note of your concerns and explore possible solutions to provide a better experience for everyone, particularly for visitors with special requirements. We hope to see you back at Homewood Suites San Diego Mission Valley Zoo soon for an even more comfortable and convenient stay.

4/10 Poor

TANER KORAY

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant stay
Our stay was not a pleasant due to various reasons. We stayed at 10days in total and only received 2-3 times room cleaning services despite many reminders. Besides, we only got one room key for four people which created many inconvenience on top of that some reason that single key was not functioning to open the back door where we were parking our car and we had to walk all the way to the front entrance to get in to the hotel. They settle the problem only few days after we checked in and I cannot imagine what short stay guest did !? Also, the internet service was not smooth, we could not even logged in first couple of days despite getting support from Hotel IT team which gave me frustration since I had to follow up my business on daily basis which interrupted badly.. We stayed few rounds at "Homewood Suites by Hilton" at other destinations and never faced similar problems and we have choosen this hotel by relying on the same name however it was not comfortable and satisfactorily stay at all.
Stayed 10 nights in Oct 2023
Response from Customer Service on 30 Oct 2023
Taner, we regret that you faced some challenges during your stay. Your comments about housekeeping regularity and key-related issues are noted. We were also disheartened to learn about the difficulties you faced with the internet service. Rest assured that your comments provide us valuable insights to address and make improvements. It's our goal to offer a perfectly seamless stay for all our guests. We appreciate your loyalty to Homewood Suites by Hilton and hope you give us a chance to better present our high standards on your next visit.

10/10 Excellent

steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Nice breakfast, and nice happy hour with snacks and beer/wine. Centrally located to the SD areas.
Stayed 2 nights in Oct 2023
Response from Customer Service on 25 Oct 2023
Steve, it's great to know that you appreciated the cleanliness of our rooms at Homewood Suites San Diego Mission Valley Zoo, as well as our delightful breakfast and happy hour offerings. It's also pleasing to hear your positive remarks about our advantageous location. Your kind words inspire us continuously to maintain our high standards. Hope to welcome you back for another thoroughly enjoyable stay.

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Oct 2023
Response from Customer Service on 17 Oct 2023
Kimberly, we are thrilled to see your positive feedback. At Homewood Suites San Diego Mission Valley Zoo, it's truly important for us to ensure every guest's stay is enjoyable. We look forward to hosting you again soon!

10/10 Excellent

angelika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on 17 Oct 2023
Angelika, it's delightful to know that your stay at Homewood Suites San Diego Mission Valley Zoo lived up to your expectations. We are incredibly grateful for your high rating and support. We can't wait to make your next stay even more enjoyable!

10/10 Excellent

Ying

Travelled with family
Liked: Cleanliness, property conditions & facilities
I like the property that got the home feeling, but the staffs are not that welcoming and the breakfast is too limited choices
Stayed 1 night in Oct 2023
Response from Customer Service on 14 Oct 2023
Ying, thanks for sharing your thoughts. It's delightful to hear you found Homewood Suites San Diego Mission Valley Zoo as comfortable as home. We appreciate your remarks about our team members and breakfast options; they will certainly guide us toward improvement. We hope to make your next stay more welcoming and vast with breakfast selections.

8/10 Good

Vilma

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent the cleanliness of the room except for the toilet we had a hard time flushing on our first night of stay. Hopefully their toilet has a horsepower of flushing. Thank you.
Stayed 3 nights in Oct 2023
Response from Customer Service on 14 Oct 2023
Vilma, we appreciate your feedback about your recent stay at Homewood Suites San Diego Mission Valley Zoo. We're glad to hear that our suite met your expectations in terms of cleanliness. It's regrettable that you encountered an issue with the toilet, and we assure you that our team members are dedicated to rectifying such challenges promptly to ensure guests have an enjoyable stay. We thank you once more for your feedback and look forward to your next visit.

10/10 Excellent

alfonso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and service very clean
Stayed 1 night in Oct 2023
Response from Customer Service on 11 Oct 2023
Alfonso, it's heartening to hear your compliments on your stay at Homewood Suites San Diego Mission Valley Zoo. We take pride in our service and maintaining a spotless environment. Wishing you more delightful stays with us in the future.

8/10 Good

Said

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The stay was great!
Stayed 2 nights in Oct 2023
Response from Customer Service on 7 Oct 2023
Said, it's delightful to know your stay at Homewood Suites San Diego Mission Valley Zoo was enjoyable. Feedback like yours makes our day! We sincerely look forward to welcoming you back on your next visit.

10/10 Excellent

alfonso

Stayed 1 night in Oct 2023
Response from Customer Service on 7 Oct 2023
Thank you for this excellent rating, Alfonso!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Homewood Suites San Diego Mission Valley Zoo! We'd love to host you again someday for yet another unforgettable visit.