Outdoor pool

Reviews of Hampton Inn San Diego/Mission Valley

2.5 out of 5
Hampton Inn San Diego/Mission Valley
2151 Hotel Circle South, San Diego, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1001 reviews" "
Rating 8 - Good. 258 out of 1001 reviews" "
Rating 6 - Okay. 100 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Linda

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
I guess the room was clean, but the bathroom was a bit disgusting. The doorway had brown spots all over - possibly rust? Not real sure. It for sure needs painting. Also, the bathroom smelled musty. Probably because it didn’t have an exhaust fan. Other than the bathroom, the place was nice. The beds were comfortable. Breakfast was very good.
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Linda, thank you for sharing your thoughts. It's great to hear you enjoyed the comfortable beds and very good breakfast. We appreciate your feedback and will look into your comments about the bathroom to ensure improvements are made. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Sherrine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Reasonable price and good location for city attractions.
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Sherrine, thanks for sharing your experience. It's great to hear that you appreciated the price and found the location convenient for city attractions. We hope to welcome you back on your next visit.

2/10 Terrible

Jorge

Travelled with group
I called ahead to let them know I wanted to book but will be arriving late around 2am. The person on the phone said thats okay because theres a peron in the lobby 24/7. When I got there the front desk said I was marked as a no-show and did not give me room. I showed them proof of my phone call earlier but they didnt care.
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Jorge, it's unfortunate to hear about the confusion regarding your booking and late arrival. We always strive to accommodate our guests' needs and we regret that there was a mix-up on this occasion. Rest assured, we take communication between our team members and guests very seriously and will be looking into this matter further to avoid any such issues in the future. We hope to have the opportunity to provide you with a more accurate representation of our hospitality. Your feedback is valuable and we thank you for bringing this to our attention.

10/10 Excellent

Alfred

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Employees were great!! Property was clean. The rooms needs to be updated. Our curtains were ripped and missing a pulley stick to close the curtains. Furniture in the rooms are old and scratched or damage.
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Alfred, it's delightful to know that you were pleased with our diligent team members and pristine property at Hampton Inn San Diego/Mission Valley. Your comments concerning room improvements are appreciated and will echo in our effort to continually enhance guest satisfaction. We consider every feedback as an opportunity to evolve. Thank you again for choosing us and we hope to see you in the future.

10/10 Excellent

David

Travelled with family
Nothing
Stayed 3 nights in May 2024
Response from Customer Service on 7 May 2024
Thanks for the perfect rating, David! We can't wait to see you again soon for another amazing experience at Hampton Inn San Diego/Mission Valley.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, breakfast was good. The shower was awesome
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
James, it's gratifying to hear that you found the Hampton Inn San Diego/Mission Valley appealing and you enjoyed our breakfast. It's especially rewarding to note your favorable comments about the shower. We look forward to the opportunity to host you again in the future!

8/10 Good

Ravinder

Stayed 1 night in Mar 2024
Response from Customer Service on 22 Apr 2024
Ravinder, thank you for your rating for Hampton Inn San Diego/Mission Valley. We are pleased to see that your stay was mostly enjoyable. We take all guest feedback seriously and are dedicated to improving our services. We hope to see you again soon for an even more satisfying experience.

10/10 Excellent

manny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to most attractions.
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Manny, it's great to hear that you found the Hampton Inn San Diego/Mission Valley conveniently situated for access to a variety of attractions. We hope your visit was enjoyable and we look forward to welcoming you back in the future.

8/10 Good

David

Stayed 3 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
David, thank you for staying with us at Hampton Inn San Diego/Mission Valley. We're glad to see that your experience was largely positive and we hope to serve you again in the future, aiming for that perfect score. Your feedback is appreciated.

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Mar 2024
Thank you for the wonderful rating, Darla!It's fantastic you enjoyed your time at Hampton Inn San Diego/Mission Valley so much! We look forward to hosting you again soon for another amazing experience!

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Kelli, it's fantastic to know you had a positive experience at Hampton Inn San Diego/Mission Valley, especially with our front desk team members. We strive to create a welcoming atmosphere, and it seems we succeeded. We hope to see you back soon.

10/10 Excellent

andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet.
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Andy, it's wonderful to hear that you enjoyed the tranquil atmosphere at Hampton Inn San Diego/Mission Valley. We strive to create a peaceful environment for our guests to relax in. We hope to have the pleasure of your company again soon.

8/10 Good

HELEN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, could use some renovations, seating in the room was sparse even though there is plenty of room for another chair and possibly an table to set drinks on. There isn't a restaurant in the hotel and not a lot in the area so you have to drive a fair bit to find a restaurant. Check in time is 3 PM and we arrived at exactly that time, the front desk was doing a shift change and it took a long time to change over so stood in line for an extended amount of time. There was road noise and could hear some hollering from a party near by, if that kind of thing bothers you then this is not the hotel for you.
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
HELEN, thank you for the feedback. We're pleased to learn that you found the Hampton Inn San Diego/Mission Valley agreeable. We understand that certain aspects, such as the desire for additional room furnishings and food options, as well as the check-in experience and external noises could improve. Our aim is to constantly enhance our services and your input offers valuable guidance. We hope your overall stay with us was enjoyable, and we're looking forward to welcoming you back in the future.

10/10 Excellent

TESHA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I most enjoyed the variety of breakfast options. I also enjoyed the coffee and tea bar. The staff and cleanliness were also a welcomed treat!
Stayed 3 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Tesha, it's rewarding to hear you savored the diverse breakfast and hot beverages at Hampton Inn San Diego/Mission Valley. Our team members strive to uphold the highest standards of hospitality and cleanliness, and we're glad this added to your positive experience. We're eagerly looking forward to your next visit!

10/10 Excellent

Jim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Jim, it's great to hear that you had a positive experience at Hampton Inn San Diego/Mission Valley. We aim to provide a pleasant stay for all of our guests and appreciate your kind comments. We're looking forward to welcoming you back.

8/10 Good

Marc, Calgary

Liked: Cleanliness, amenities
Was good
Stayed 2 nights in Jan 2024
Response from Customer Service on 14 Mar 2024
Marc, we're delighted that you had a satisfactory experience at Hampton Inn San Diego/Mission Valley. Thank you for the feedback and we hope to welcome you again for an even better experience next time.

8/10 Good

LUCIA MONICA

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Lucia Monica, thank you for choosing Hampton Inn San Diego/Mission Valley and taking the time to rate your stay. We're glad you had a good experience and assure you we'll work to make your next stay an even better one.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Nice service. Simple breakfast but tasty and warm. The faucet in the sink was hard to operate. You can hear some noise from people walking on the corridor. I really like it. Definitely I’ll be back to this hotel when staying in San Diego.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Luis, it's wonderful to hear that your stay at Hampton Inn San Diego/Mission Valley was enjoyable. Your compliments on our cleanliness, cordial service, and satisfying breakfast are much appreciated. We notice your mention of the challenging sink faucet and corridor noise - rest assured, we constantly aim to improve our guest experience. We're absolutely thrilled to welcome you back when you next choose to visit San Diego.

10/10 Excellent

Folole Fuailela, Antioch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff. Room was clean. Would recommend to friends and family.
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Folole, it's wonderful to hear about your delightful experience at Hampton Inn San Diego/Mission Valley. Our team takes great pride in maintaining cleanliness and providing friendly, professional service. Your recommendation to friends and family signifies that we were successful in our endeavors. We can't wait to welcome you back in the future!

10/10 Excellent

Janais

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice quiet and comfortable bed and great front desk staff helped me with a late check out and other questions with my bill.
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Mar 2024
Janais, it's heartwarming to hear that your stay at Hampton Inn San Diego/Mission Valley was enjoyable. Knowing that our comfortable bed facilitated quiet relaxation and our front desk team members were able to assist you timely, including with a late check out and bill queries, validates our commitment to guest satisfaction. We look forward to serving you during your future travels.

10/10 Excellent

Bobbi-Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to Fashion Valley Mall. Easy to find on and off freeway access was nice
Stayed 3 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Bobbi-Jo, it's wonderful to hear that you appreciated Hampton Inn San Diego/Mission Valley's ideal proximity to Fashion Valley Mall and convenient freeway access. We strive to provide a great location to our esteemed guests like you. Looking forward to welcoming you back soon for another effortless stay.

8/10 Good

Sandi, Santee

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 2 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Sandi, it's delightful to hear that you found the location of the Hampton Inn San Diego/Mission Valley advantageous. We strive to provide convenient places for our guests and we're glad to hear we hit that mark for you. We look forward to your next visit.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast that even included some Gluten free items that was a plus for my family. Conveniently located near San Diego zoo and shopping areas. Overall would definitely stay again
Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Lisa, we're thrilled to hear that you enjoyed your stay at Hampton Inn San Diego/Mission Valley. It's wonderful to know that our variety of breakfast options, including gluten-free choices, enhanced your family's dining experience. Our strategic location near the San Diego zoo and shopping centers is indeed a plus for our guests. We're looking forward to welcoming you back for another fantastic stay.

8/10 Good

AMANDA

Travelled with family and small children, Travelled with pets
Liked: Amenities
The room light was broke around mirror and sink was clogged could have been better but it was ok.
Stayed 2 nights in Dec 2023
Response from Customer Service on 19 Feb 2024
Amanda, thank you for your feedback regarding your stay. We regret to hear about the inconvenience you faced due to the issue with the room lighting and sink. Rest assured, our team members always strive to promptly address any concerns, providing a better experience for guests in the future. Despite the issues, we're glad it was an overall okay stay for you. We appreciate your understanding and look forward to improving your opinion on your next visit.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy!
Stay was great. Front desk staff extremely friendly and helpful. Breakfast offerings were good and varied. That staff was pleasant and helpful. Overall good stay and would stay again.
Stayed 4 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Thank you for your kind words about your stay at Hampton Inn San Diego/Mission Valley. We're thrilled our front desk team members exceeded your expectations with their friendly and helpful demeanor. It's great to hear that the diverse breakfast offerings were appreciated, and our serving colleagues ensured an enjoyable meal. We're looking forward to welcoming you back for another great stay!

8/10 Good

Marcia, agoura hills

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get around SD
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Feb 2024
Marcia, we're delighted to hear that you found the location of Hampton Inn San Diego/Mission Valley to be convenient for exploring San Diego. We strive to provide a prime location for our guests and we're glad we hit the mark for you. Thank you for sharing your feedback, and we look forward to welcoming you back.

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 5 nights in Jan 2024
Response from Customer Service on 10 Feb 2024
Thanks for the perfect rating, Felipe!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hampton Inn San Diego/Mission Valley.Have a wonderful day!

10/10 Excellent

enrique aguilera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Showed up with fam for a family event in San Diego. We are from LA and we don’t like traffic. This place is centrally located for the places we needed to go.
Stayed 1 night in Feb 2024
Response from Customer Service on 9 Feb 2024
Enrique, it's wonderful to hear that you and your family had an enjoyable stay at Hampton Inn San Diego/Mission Valley. We're glad our central location was convenient for your travel plans. It would be a pleasure to welcome your family back for any future visits to San Diego.

8/10 Good

Selena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was nice and easy
Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Feb 2024
Selena, it's great to hear that your stay at Hampton Inn San Diego/Mission Valley was nice and easy. We strive to provide a seamless experience for our guests. We hope we get the chance to serve you again!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to everything we wanted to do. The breakfast was great!
Stayed 3 nights in Feb 2024
Response from Customer Service on 5 Feb 2024
Valerie, it's wonderful to know that Hampton Inn San Diego/Mission Valley's prime location and delightful breakfast contributed to your enjoyable stay. We appreciate your feedback and look forward to welcoming you back soon.

6/10 Okay

Valerie

Travelled with family
Disliked: Room comfort
Staff isn’t the friendliest and breakfast is minimal. Parking is tight as well. Good location and fairly clean.
Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Feb 2024
Valerie, it's regrettable to read that aspects of your stay did not fully meet your expectations. We always strive to provide a welcoming environment and a comprehensive breakfast to our guests, and we're sorry if these aspects fell short. Your feedback about parking has been noted as well. On a more positive note, we're glad to hear that you appreciated our strategic location and cleanliness. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Clean rooms, a good breakfast, and quiet atmosphere. Excellent as usual for Hampton Inns.
Stayed 3 nights in Jan 2024
Response from Customer Service on 27 Jan 2024
Nancy, thank you for your wonderful feedback about the Hampton Inn San Diego/Mission Valley. We're pleased to hear you appreciated our immaculate accommodations, satisfying breakfast, and peaceful environment. We aim to deliver the quality experience for which Hampton Inns are known, and it's heartwarming to know we achieved that during your stay. We anticipate the pleasure of welcoming you back in the future.

8/10 Good

Roberto, Palm Desert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 24 Jan 2024
Roberto, thank you for staying with us at the Hampton Inn San Diego/Mission Valley and taking the time to rate us. We appreciate your feedback and are pleased that your overall experience was satisfying. We hope to welcome you back again in the near future.

10/10 Excellent

Shannon

Stayed 1 night in Jan 2024
Response from Customer Service on 12 Feb 2024
Thank you for the 5/5 rating, Shannon!It's excellent you enjoyed your time at Hampton Inn San Diego/Mission Valley so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Good

marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was very good. Front desk at check in at 3 PM Was understaffed, which was compounded by a change to their computer system. The desk clerk was doing her best to get everyone checked in. Our room wasn’t ready so she found us another room. To compensate we received free parking. We realized it wasn’t her fault. Would stay again.
Stayed 3 nights in Jan 2024
Response from Customer Service on 17 Jan 2024
Marcia, it's inspiring to hear that you had an overall pleasant experience at the Hampton Inn San Diego/Mission Valley. Your patience and understanding during the check-in due to the new system and need for room adjustment is highly appreciated. It's gratifying to learn that our colleague's efforts to resolve the situation positively impacted your stay. We hope to see you again to provide an even smoother process next time.

8/10 Good

Roberto

Stayed 1 night in Jan 2024
Response from Customer Service on 18 Jan 2024
Roberto, thank you for choosing Hampton Inn San Diego/Mission Valley and for taking the time to rate us. It's great to see you had a satisfactory experience. We aim to offer a memorable experience for our guests and we hope your next visit will be even better!

6/10 Okay

Stephanie

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Thank you for sharing, Stephanie.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Julia, it is encouraging to hear that you had a pleasing experience at Hampton Inn San Diego/Mission Valley. Your outstanding rating demonstrates your satisfaction. We look forward to your return.

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Thank you for taking the time to leave this wonderful rating, Hugo! We hope to see you again soon at Hampton Inn San Diego/Mission Valley so we can share yet another amazing experience!

6/10 Okay

Ryan

Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Thank you for sharing your feedback, Ryan!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Cleo

Stayed 2 nights in Jan 2024
Response from Customer Service on 31 Jan 2024
Cleo, it's excellent to hear that your visit to Hampton Inn San Diego/Mission Valley met your expectations. We hope to see you again soon.

6/10 Okay

Susan, Laguna Niguel

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This place is just ok and o er priced for what you get.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Susan, we regret to hear that expectations were not met regarding the perceived value during your visit. These are valuable insights that we can use to assess our pricing strategy. We strive to provide a balance between quality services and affordability for all our guests. Your feedback will aid this process and we thank you for taking the time to share it.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on 10 Jan 2024
We appreciate the perfect score you gave Hampton Inn San Diego/Mission Valley. It's wonderful to know that your stay with us met your expectations. We hope you'll choose us again in the future.

10/10 Excellent

Darla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Darla, thank you for your splendid rating at Hampton Inn San Diego/Mission Valley. We are thrilled to hear that we met your expectations during your visit! We look forward to welcoming you back for another exceptional stay in the future. Enjoy your day!

10/10 Excellent

Chrystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place. Clean room. Good breakfast
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Chrystal, it's delightful to hear that you had an enjoyable stay at the Hampton Inn San Diego/Mission Valley. We're thrilled you found our rooms tidy and appreciated the quality of our breakfast. We look forward to welcoming you back on your next visit to San Diego.

10/10 Excellent

Louella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Louella, thank you for giving the Hampton Inn San Diego/Mission Valley a perfect rating on Hotels.com. It's fantastic to hear that you enjoyed your stay with us! Our team members can't wait to welcome you back in the future.

10/10 Excellent

Cliffton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on 9 Jan 2024
Cliffton, it's gratifying to know that you had an enjoyable stay at Hampton Inn San Diego/Mission Valley. We deeply appreciate your 5-star rating on Hotels.com. We hope to serve you again in the future.

8/10 Good

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel. Worked well fire the family.
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Michael, we are thrilled to hear that the Hampton Inn San Diego/Mission Valley served as an enjoyable spot for your family. Thank you for taking the time to share your positive feedback. We look forward to welcoming you back in the future.

10/10 Excellent

TATIANA

Stayed 2 nights in Dec 2023
Response from Customer Service on 25 Jan 2024
Tatiana, it's rewarding to learn that your stay at Hampton Inn San Diego/Mission Valley was top-notch! We hope to provide you with the same high-quality experience on your next visit. Thank you for choosing us and for your wonderful Expedia review.