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Reviews of DoubleTree by Hilton San Diego - Hotel Circle

4 out of 5
DoubleTree by Hilton San Diego - Hotel Circle
1515 Hotel Cir S, San Diego, CA

Reviews

7.2

Good

Rating 10 - Excellent. 561 out of 1546 reviews" "
Rating 8 - Good. 335 out of 1546 reviews" "
Rating 6 - Okay. 265 out of 1546 reviews" "
Rating 4 - Poor. 219 out of 1546 reviews" "
Rating 2 - Terrible. 166 out of 1546 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location
Stayed 1 night in Apr 2024
Response from Jeff on 28 Apr 2024
Thank you for sharing your feedback on your experience. We're pleased to hear that convenient location made an enjoyable stay. Please plan to revisit us the next time you travel to the area.

8/10 Good

anthoni

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice
Stayed 2 nights in Apr 2024
Response from Jeff on 27 Apr 2024
I can't thank you enough for writing and sharing this lovely review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travellers know about your exceptional extended-stay experience here at DoubleTree. Please come and see us again.

10/10 Excellent

Saralyn, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Mar 2024
Response from Front Desk on 26 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Front desk was great and the room was very clean! Love the balcony and close to everything
Stayed 1 night in Apr 2024
Response from Front Desk on 26 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Nicholas

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was very nice and professional. The room, furniture, and decor was all very old, dirty, or broken in our room. This included: Bath with rust stains on the floor and broken drain plug Light that wouldn't turn on Outlets loose or broken into the wall Spare outlet on lamp fixture broken Blood or similar color stain around couch Sliding balcony door handle and lock falling apart Coffee pot not plugged in and no outlet nearby. Pack n play was an old metal crib on wheels Bug in crib sheets provided Cookies were not available on check in and got the later and they were very undercooked. I love doubletrees! I'm actually not very picky but so many small things that should not cost too much to fix have all been left unresolved. The staff was great but whoever managing the hotel has been overlooking some basic care for the rooms. Everyone sharing a microwave in the lobby is also a drag.
Stayed 2 nights in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

??Leila

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
When I walked in my room, there was an odor and the hotel is very dated. The AC Didn’t work because I was hot at night The staff was excellent, but Would never stay there again
Stayed 2 nights in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the warm cookie at check in, too the server who ran to the liquor store to get us playing cards... we had a great experience!
Stayed 1 night in Apr 2024
Response from Danny on 22 Apr 2024
Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon.

4/10 Poor

Darlene

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
I rented two rooms. First, One room was dirty with oily smut in and on the windows and curtains. Second, they changed my room from what I originally ordered and after I protested. I was given two noisy rooms, one near the elevator and the other near the ice machines. The last room they placed in also had a strong chemical smell. I was terribly disappointed.
Stayed 1 night in Apr 2024
Response from Danny on 21 Apr 2024
I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for your letdown. We strive to provide every guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your opinion of our hotel. We hope to see you again.

4/10 Poor

Gilbert

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
My sink was clogged. Room had a funny smell and they never said anything about a $30 a day parking fee. Mind you there is nowhere to park off site.
Stayed 2 nights in Apr 2024
Response from Danny on 21 Apr 2024
I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for your letdown. We strive to provide every guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your opinion of our hotel. We hope to see you again.

6/10 Okay

kurt

The jacuzzi hot tub was broken.there was only one person working the breakfast area . One person to seat people take orders delivered food and take moneyalot of trash and homeless people no public transportation
Stayed 2 nights in Apr 2024
Response from Danny on 21 Apr 2024
I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for your letdown. We strive to provide every guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your opinion of our hotel. We hope to see you again.

4/10 Poor

Samantha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The employee at the front desk was very accommodating and allowed us an early check in, so that we could get ready for the wedding we were in town for. However, the room felt very dirty and not worth the price we paid for it. I’m pretty sure the bedsheets and pillowcases were not changed from the people before us. The carpet was disgusting and we didn’t want to take off our shoes. Very average and dirty hotel room for the price we paid.
Stayed 2 nights in Apr 2024
Response from Front Desk on 18 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

Lindsay

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Danny on 11 Apr 2024
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

6/10 Okay

Moni

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Wasn’t bad
Stayed 3 nights in Apr 2024
Response from Danny on 11 Apr 2024
Your feedback is welcomed and appreciated. Thank you for your time in reviewing your experience, and we hope to host you again soon.

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kb on 9 Apr 2024
Thank you! We hope to see you again soon.

8/10 Good

lien, La Quinta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except Hotel didn’t have conditioner. The bottle empty 😥
Stayed 1 night in Mar 2024
Response from Front Desk on 8 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Luis

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Carpet had really bad stains but other then that's was nice
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Catia

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Doubletree Hilton Hotel Circle had an easy check in process and was very clean. This hotel was located close to grocery stores, pet stores, etc.
Stayed 2 nights in Mar 2024
Response from Front Desk on 8 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Ana

Travelled with family
Disliked: Property conditions & facilities
The bed sheets had brown stains and there was dust on the furniture. I had to call housekeeping to change the sheets. They did not take the time to make sure the room was clean before putting someone in the room.
Stayed 1 night in Apr 2024
Response from Danny on 6 Apr 2024
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

2/10 Terrible

Kairy

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Please don’t fall by the beautiful pictures. This place is not what they show you online. It is old, dirty, and falling apart. We booked three rooms and we were there for about an hour when I noticed our floor was wet we decided to go down and see if they can give us a refund and we would go look for another hotel. They said no, they could charge us early check out at $75 and we can leave. I asked why the floor was wet and the mentioned it was because the carpet had just been washed but when I lifted the towels that I laid down it was spilled coffee. We all had our kids and we just felt like the hotel was not clean enough.
Stayed 2 nights in Mar 2024
Response from Danny on 6 Apr 2024
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

6/10 Okay

Nova

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Danny on 6 Apr 2024
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

8/10 Good

Hay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was hot in the room when we got there. Temperature was set to 82, we tried to lower it to 75 but had to to it a few times because the controller is right below the vent so it stops because the air blows cold air at it but the room is still hot. Wondering why that spot was picked for the air controller is beyond me.
Stayed 1 night in Apr 2024
Response from Front Desk on 4 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

Rina

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk on 4 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Danny on 3 Apr 2024
We're happy to hear from you and glad you enjoyed your time at our DoubleTree. I'm pleased you found our accommodation and service to be exceptional. We appreciate you choosing our hotel while visiting San Diego on business. Thank you for your kind feedback, and we look forward to hosting you again.

10/10 Excellent

Diane

Travelled with family and small children
Liked: Staff & service, amenities
Location was good.
Stayed 3 nights in Mar 2024
Response from Danny on 3 Apr 2024
We're happy to hear from you and glad you enjoyed your time at our DoubleTree. I'm pleased you found our accommodation and service to be exceptional. We appreciate you choosing our hotel while visiting San Diego on business. Thank you for your kind feedback, and we look forward to hosting you again.

2/10 Terrible

Jaqueline

Stayed 2 nights in Mar 2024
Response from Danny on 22 Apr 2024
Thank you for your loyalty to Hilton hotels and for sharing your review. We take a great deal of pride in being a DoubleTree by Hilton and offering the consistently great experience that has earned the trust of millions of travelers per year. I apologize that your stay fell short of your expectations and hope we have the chance to redeem ourselves to you on a future visit.

4/10 Poor

Dr. Robert

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Parking is really bad. Rooms are noisey. Staff friendly.
Stayed 2 nights in Mar 2024
Response from Front Desk on 1 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

Manuel

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on 3 Apr 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

Marissa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was convenient for the sports tournament we attended. The parking structure was scary and I didn’t expect to pay $30 a day to park there! Also, our room was never cleaned even though we took the do not disturb sign off of our door in the mornings. When I asked for fresh towels I was told I could only have 1!
Stayed 3 nights in Mar 2024
Response from Danny on 1 Apr 2024
We appreciate your business and the fact you took the time to write a review. I apologize that you had such a poor experience. Even though we thoroughly prepare to deliver a great stay to every Guest, sometimes it just doesn't go the way we planned. We hope to redeem ourselves to you on a future visit.

2/10 Terrible

Keith

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Property was outdated. There was mold in the bathroom, we had to change rooms because the tub drained slowly in our 1st room, the furniture in the room was scuffed on the edges, the door to the mini fridge in the room was hanging on a damaged hinge, there were fruit flies in the drink I ordered at the hotel bar/restaurant, we did not get fresh towels after house keeping, the list goes on. This was extremely disappointing for a Hilton property. We would not stay again and want to warn other families. This is not your standard Double Tree in terms of cleanliness and room quality.
Stayed 4 nights in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Hyon

Travelled with family
The location and service was terrific however I was unable to sleep because the room was next to an elevator. No sleep at all. I called staff and never received a call back. Bad luck on room location. Never get a room next to the elevator.
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Danny on 31 Mar 2024
Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon.

4/10 Poor

Jeff

Travelled with family
Disliked: Amenities, property conditions & facilities
The cleanliness and state of repair was far below what we've experienced at other DoubleTrees. Got the family suite so our kids could have a separate space, but after getting the sheets changed on one bunk due to a crusty white stain on the sheets, it drew the kids' attention to how unclean the room was in general - thankfully we had double queens so they could sleep there. Everything in the room was damp and musty through our whole stay. We had to explicitly call down for refills on shampoo and toilet paper as housekeeping wasn't checking levels.The bathroom was in poor repair...chips out of the tiles and the tub, rust running down the wall from the assist bar, and the bottom of the door frame was completely rusted away for the bottom 1.5". Location was great for us, easy access to Sea World, the Harbour, and the Zoo. Next time we'll choose a.better hotel in the same area.
Stayed 5 nights in Mar 2024
Response from Danny on 28 Mar 2024
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections

8/10 Good

Trevor

Stayed 1 night in Mar 2024
Response from Danny on 15 Apr 2024
Thank you for your feedback, we appreciate your business. Hope to see you again.

4/10 Poor

Veronica

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had a room right next to the front lobby. Literally looked like an old storage room converted into a room. It had such a narrow door we could not fit the luggage cart into the room. Horrible room!
Stayed 2 nights in Mar 2024
Response from Front Desk on 27 Mar 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

Stephanie

Travelled with family and small children
Disliked: Cleanliness, amenities
The room was disgusting. The carpet was stained but also not vacuumed. There was hair all over the room and sticky gummy stuff on the floor all around both rooms. We had to keep our shoes on or our feet would get dirty. The bathroom floor was not cleaned either. There were black long hairs in the bathroom floor too. When I used a baby wipe to wipe the floor, the wipes were black with dirt. The bathtub had flecks and chunks missing off the bottom. The trash can liners were not put in the garbage cans. The wall behind the bunk beds was filthy. It was clear that had not been cleaned in a very long time. My daughter’s sheet fell off the side of the bed and it was covered in filth when we pulled it up. The location of the room was next to the freeway. The windows were so thin that the cars and motorcycles driving by kept us up all night. The restaurant food was gross and over priced. Last time we stayed at a Hilton, we found fences on a pillow case. We will never stay at a Hilton again.
Stayed 1 night in Mar 2024
Response from Front Desk on 27 Mar 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

Annette

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The carpet in our room was damp/wet. Odd odor in room. Frayed torn carpeting at BR door jam. Pillow case had black marks on it (?mascara). Hole in the wall under the vanity. Staff was great though. We had the last room available.
Stayed 1 night in Mar 2024
Response from Front Desk on 27 Mar 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Tiffany

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!
Stayed 1 night in Mar 2024
Response from Front Desk on 27 Mar 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Jason

Disliked: Staff & service, amenities
The staff started out very nice then after I asked for a new room their attitudes changed dramatically which is sad because they were so kind initially. Booked a king got stuck with 2 queens so not much space but better view then the other unit which balcony is cover with a tree and all the beautiful bugs one can handle, would I stay here again yes but would I pay more then $150 for that accommodation. I rather gargled bleach oh let’s not forget the $30 daily parking in the world’s smallest garage. Maybe I’m spoiled with Miami Or Vegas hotels but bottom line basic hotel safe clean and budget friendly.
Stayed 1 night in Mar 2024
Response from Front Desk on 27 Mar 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Araceli

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness
What I liked about this property was the view of the city. The lobby of the hotel looked really nice too. The only thing i didn't like was that my room smelled like cigarettes and the restroom was not so clean it had old urine on the floor around the toilet. The sheets from the sofa did not look clean. When room service came they didn't even give us new sheets for our beds.
Stayed 2 nights in Mar 2024
Response from Front Desk on 27 Mar 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area.
Stayed 2 nights in Feb 2024
Response from Danny on 23 Mar 2024
Thank you for taking the time leaving a review we do appreciate it so much! Hope to have you again.

10/10 Excellent

LUIZA

Liked: Cleanliness, amenities
A
Stayed 1 night in Mar 2024
Response from Danny on 20 Mar 2024
We're happy to hear from you and glad you enjoyed your time at our DoubleTree. I'm pleased you found our accommodation and service to be exceptional. We appreciate you choosing our hotel while visiting San Diego. Thank you for your kind feedback, and we look forward to hosting you again.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was a great place to hang out after a long day.
Stayed 3 nights in Mar 2024
Response from Danny on 23 Mar 2024
Thank you for your amazing feedback we really appreciate it. We hope to see you again!

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Danny on 20 Mar 2024
We're happy to hear from you and glad you enjoyed your time at our DoubleTree. I'm pleased you found our accommodation and service to be exceptional. We appreciate you choosing our hotel while visiting San Diego. Thank you for your kind feedback, and we look forward to hosting you again.

4/10 Poor

Chasity

Travelled with partner
We booked a king suite and upon arrival they stated they only had a double. Told us they were booked full. Never received the cookie.
Stayed 1 night in Mar 2024
Response from Danny on 18 Mar 2024
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

8/10 Good

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I liked that it was within a lot of places that kept us busy. I wasn’t a fan of how parking was mentioned as being covered in the booking but upon arriving was informed I’d have to pay. Also, the shower had mold and didn’t feel the cleanest. Overall, good stay.
Stayed 4 nights in Mar 2024
Response from Danny on 20 Mar 2024
We're happy to hear from you and glad you enjoyed your time at our DoubleTree. I'm pleased you found our accommodation and service to be exceptional. We appreciate you choosing our hotel while visiting San Diego. Thank you for your kind feedback, and we look forward to hosting you again.

10/10 Excellent

Grace Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, my team and I had a great time! The staff was also very kind and helped us in any way we needed. The only negative aspect was when I entered the room and found a stain and a hair on one of our sheets, but I just called the front desk and they immediately sent us new sheets. They were fast, efficient, and very kind!
Stayed 3 nights in Mar 2024
Response from Danny on 20 Mar 2024
We're happy to hear from you and glad you enjoyed your time at our DoubleTree. I'm pleased you found our accommodation and service to be exceptional. We appreciate you choosing our hotel while visiting San Diego. Thank you for your kind feedback, and we look forward to hosting you again.

8/10 Good

Onur

Business traveller
Liked: Cleanliness, staff & service
Clean but out dated conditions
Stayed 1 night in Mar 2024
Response from Danny on 6 Mar 2024
I can't thank you enough for writing and sharing this lovely review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travelers know about your exceptional extended-stay experience here at DoubleTree. Please come and see us again

2/10 Terrible

Sarah, Yuma

Stayed 1 night in Mar 2024
Response from Front Desk on 27 Mar 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

Nereyda

Travelled with family, Business traveller
Liked: Staff & service, amenities
Rugs dirty, bathroom dirty, rooms outdated.
Stayed 1 night in Mar 2024
Response from Danny on 4 Mar 2024
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

6/10 Okay

David

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It a good place to stay for the night comfortable beds nice bathroom but the bathroom door wouldn’t close and we had problems with door outside the lock had low battery and was the keys not work, good parking, in conclusion you pay for what you get, always check the reviews before booking
Stayed 1 night in Mar 2024
Response from Danny on 4 Mar 2024
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.