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Reviews of DoubleTree by Hilton San Antonio Downtown

4 out of 5
DoubleTree by Hilton San Antonio Downtown
502 W. Cesar E. Chavez, San Antonio, TX

Reviews

7.8

Good

Rating 10 - Excellent. 457 out of 1001 reviews" "
Rating 8 - Good. 217 out of 1001 reviews" "
Rating 6 - Okay. 140 out of 1001 reviews" "
Rating 4 - Poor. 96 out of 1001 reviews" "
Rating 2 - Terrible. 91 out of 1001 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stacy at the front desk was wonderful!!! She went out of her way to make me feel welcomed. Just wish I did not have it pay the hefty parking fine but it is what is. Thanks
Stayed 1 night in May 2024

2/10 Terrible

Manolo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able to make my trip due to terrible weather and and tornados we experienced in the Houston area. expedia seems very unaccommodating when it comes to things that happen out of cusotmers control. I explained my situation to Expedia and tried to avoid getting charged for hotel I did not stay in, and I was charged anyway. I will not continue business with expedia
Stayed 1 night in May 2024

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The free shuttle was so convenient and the driver was great!
Stayed 1 night in May 2024

4/10 Poor

Tierra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a safe area & quiet. Hotel also offers shuttle service to downtown area and Alamodome as we were in town for a concert!
Stayed 2 nights in May 2024

6/10 Okay

Andrew G

Liked: Staff & service
The area was convenient. Pillows were very comfortable only negative comment is that property overall is a bit outdated and there was no hot tub.
Stayed 1 night in May 2024

10/10 Excellent

JOANN

Stayed 1 night in Apr 2024

10/10 Excellent

CASSANDRA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great staff i will definitely be coming back.
Stayed 2 nights in Apr 2024

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Eleno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 1 night in Apr 2024

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be happy to stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

CRYSTAL

Stayed 2 nights in Mar 2024

10/10 Excellent

Destyni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Bret

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very clean rooms. Fast check in and out. Only con in my opinion is the $20 breakfast, which we did not get.
Stayed 3 nights in Apr 2024

6/10 Okay

Shontaye

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Nothing unique. Look like this property used to be like a red roof inn or low budget motel and converted, which wasn’t done the best.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole K

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean the staff was very pleasant
Stayed 2 nights in Mar 2024

4/10 Poor

Elijah

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unexpected parking charge. Consumers don’t like surprises.
Stayed 1 night in Mar 2024

2/10 Terrible

JINWOOK

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Timothy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was great overall. Convenient friendly and helpful!
Stayed 1 night in Mar 2024

2/10 Terrible

Deepak

Stayed 1 night in Mar 2024

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel and amenities were good, but surrounding didn't feel safe.
Stayed 2 nights in Mar 2024

6/10 Okay

Tiffany

Travelled with partner
Liked: Cleanliness
I like that it was 8 minute drive to downtown. Didn't like that there were no microwave in room. No buisnes center for computer access. Front desk staff wasn't the friendliest. Unaware we get charged a $25 fee if we arrive early. May have said on the site and i just assumed. We usually stay at Embassy suites and i assumed all Hilton were pretty close with accommodations. Doubletree offers and advertise warm fresh cookies upon check in. We did not receive or get asked if we like a cookie. I mentioned it and was told we have to ask. Never had that happen when i visited the Doubletree in Michigan. The room smelled musty and moist. TV flickered for awhile then eventually fixed itself.
Stayed 1 night in Mar 2024

10/10 Excellent

Wero

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming
Stayed 2 nights in Mar 2024

10/10 Excellent

Rudy, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is near by is what I loved about the location
Stayed 2 nights in Mar 2024

6/10 Okay

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Formal dining area next to noisy bar.....should be separated for a quality experience.... no separation of incoming/outgoing foot traffic to elevator and restaurant / bar / parking and the seating area in the lobby -
Stayed 1 night in Mar 2024

8/10 Good

Lizbeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok , just don’t know why parking charges , and wifi charges .
Stayed 2 nights in Mar 2024

10/10 Excellent

Sonia

Stayed 2 nights in Mar 2024

4/10 Poor

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poorly trained front desk new staff. Keys don't work, parking garage double charged.
Stayed 2 nights in Mar 2024

8/10 Good

Jannina

Liked: Cleanliness, staff & service, property conditions & facilities
Have to pay for parking
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Stayed 1 night in Mar 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

yamile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and convenient.
Stayed 1 night in Feb 2024

10/10 Excellent

Julian

Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was ok I enjoy my stay
Stayed 1 night in Feb 2024

8/10 Good

mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Park. Beware
Parking at $32. Is ridiculously high... no were elso to park
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Milton

Stayed 1 night in Feb 2024

6/10 Okay

DOUGLAS

Stayed 1 night in Feb 2024

6/10 Okay

Muamba

Business traveller
Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night business trip
Staff was friendly and helpful. Parking price is a rip off
Stayed 1 night in Feb 2024

4/10 Poor

Alberto

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff was rude, and the prices were expensive for what the hotel was offering.
Stayed 1 night in Feb 2024

10/10 Excellent

Anabella

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was really nice and really clean however if you drive 3 mins down the road you’re in the hood.
Stayed 1 night in Feb 2024

10/10 Excellent

KYUEON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD
Stayed 2 nights in Feb 2024

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night business stay
Was a quick overnight stay and found the staff very helpful and friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Davonte

Business traveller, Travelled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great place just very dated
Stayed 4 nights in Jan 2024

10/10 Excellent

Rachel

Liked: Property conditions & facilities
This was a nice place to stay, beds were comfy, just convenient to everything.
Stayed 2 nights in Feb 2024

6/10 Okay

Miriam

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stay at Double tree
This is our second time at this location and many times at double tree. We had a lot of trouble with parking, shuttle service times were not informed at the front desk. And my light fixture in the restroom was so bright that it felt like it was possibly the wrong bulb. At the point where it was the heat affecting when I would be in the restroom area.
Stayed 1 night in Feb 2024

10/10 Excellent

Idriss, Houston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bartender was ok but the restaurant could use better quality service.
Stayed 1 night in Feb 2024

8/10 Good

Khrystina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Feb 2024