Salt Marsh Hotels, Falmouth

"One of the best hotels we’ve ever stayed at! Although we originally planned for four nights, we had to leave after three due to an emergency and fly back to the States. The staff overall were wonderful. We especially loved the courtesy and service from the buffet restaurant team—they were warm, attentive, and truly made our dining experience enjoyable. That said, the service at the Jamaican and Italian restaurants could use some improvement. The servers there seemed disengaged, almost as if they were tired or having an off day. There wasn’t much energy or friendliness, and at times it felt like we didn’t really matter. Thankfully, we didn’t let those moments take away from the joy of our trip. A special shoutout to Trishina at the front desk for making our check-in smooth and pleasant. She was so polite and kind—and what stood out most was that she remembered my name (“Mrs. Amoh”) the next day when I came by with a question. That was such a thoughtful touch. They have activities for everyday. Some you’ll need to pay for it, though this is an “all inclusive hotel” Airport shuttle was 15 dollars each way for us. Overall, I’d rate this hotel an 8.5/10. Despite a few minor issues, we had a great experience and would definitely come back."

"Everything was excellent"

"A large piece of tile fail of the swim up bar and smashed my foot. RAU didn’t seem to be real concerned with the situation"

"This was not a hotel but a motel. It was not as described on the website. Customs officers at the airport never heard of the hotel and had to look it up The bathroom was subpar. No where to hang your clothes, only one chair, the bedroom door had holes that you could see outside. The was no changing of linen until you asked for it and then they exchanged it when you gave them your previous towel. There was only one bin which was in the bathroom. If you were expecting to get a good night sleep you had music playing till 2 to 3 o’clock in the morning. The only good thing was you had hot water and the beach was near."

"It was a nice resort, clean and very helpful staff. I had a wonderful time. The food options were great. Enjoyed my stay"

"The service was excellent with Privilege Service that gives you special butler service that caters to your needs, such as reservations service for restaurants , room care, luggage delivery to and from your room. You also have service on the breach such as towels delivered, drinks and snacks. Everyone was so friendly it made me and my family feel very special."

"Staff was amazing, room was great! We fulljoyed ourselves"

"I was excited but my excitement turned into disappointment almost immediately after arriving. Staff were kinda “so-so” with their attitude, not friendly, not rude. Just kinda “THERE”. They had more excitement for other travelers so maybe it was just me. Anyway, I asked a staff member at the ice cream bar on 4/28 between 9pm and 10pm if she could point me to the grapenut ice cream, and she just pointed in the direction, didn’t say a word. So I asked again. In the rudest fashion she removed the entire tub from the freezer of the ice cream and just sat it there on the counter. Still didn’t say a word. My daughter said she gave her the same attitude. There was mold in the shower at the bottom of the glass as well as mold growing on the over head shower. Volleyball was fun. The entertainers were great. Staff- NO 0/10. Cleanliness in the room for a 5 star resort?? NO. 0/10. Right outside of the property there is mounds of trash, potholes, sitting water with mosquitos. Do better."

"Food was excellent. staff was very polite"