Lobby sitting area
Check availability

Reviews of Crystal Inn Hotel & Suites West Valley City

3 out of 5
Crystal Inn Hotel & Suites West Valley City
2254 West City Center Court, I-215, Exit 18, West Valley City, UT

Reviews

8.8

Excellent

Rating 10 - Excellent. 830 out of 1388 reviews" "
Rating 8 - Good. 367 out of 1388 reviews" "
Rating 6 - Okay. 99 out of 1388 reviews" "
Rating 4 - Poor. 51 out of 1388 reviews" "
Rating 2 - Terrible. 41 out of 1388 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

wona

Liked: Staff & service
Stayed 1 night in May 2024
Response from Jessica C on 22 May 2024
Thank you

10/10 Excellent

Elijus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice, cozy, clean, best breakfest.
Stayed 1 night in May 2024
Response from Jessica C on 20 May 2024
Thank you. We look forward to seeing you again.

10/10 Excellent

Ashley J.

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Breakfast buffet was surprisingly good, the hot tub was not well kept and the jets were broken
Stayed 2 nights in May 2024
Response from Jessica C on 13 May 2024
Thank you for your business and feedback. I am so sorry you were not completely satisfied with your stay.Unfortunately for the hot tub we can not open it if there is a safety issue. We look forward to seeing you again.

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Staff & service
Have you ever stayed at a hotel that didn’t have pillows for your room? Well apparently it’s a thing. Got a suite with a pull out bed for the kids and they didn’t have pillows for them. Pulled out the bed, the sheets probably haven’t been changed in months. Went to the front desk to get someone to change them as we were leaving for dinner and she handed me over a pile of sheets and blankets and said here ya go. Spider webs above master bed, toilet that would randomly run. Won’t be staying there again.
Stayed 2 nights in May 2024
Response from Jessica C on 19 May 2024
Thank you for your business and feedback. I am so sorry you were not completely satisfied with your stay. I would be happy to share your comments with the associates so we can improve for your next stay.

10/10 Excellent

Teri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except the girl who check is in could have been a little friendlier
Stayed 1 night in May 2024
Response from Jessica C on 12 May 2024
Thank you for your business and feedback. I am so sorry you were not completely satisfied with your stay. I would be happy to share your comments with the associates so we can improve for your next visit. We look forward to seeing you again.

8/10 Good

Diana

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The area was great and the hotel was nice. It does need some improvement regarding cleanliness. Our room had some weord stains on the curtains and there were crumbs underneath the bedsheets. Other than that, the hotel was nice. I didn't feel like I was in a bad neighborhood. There are a few restaurants and bar and grills nearby which was very convenient! The staff was very friendly too. I would recommend this hotel.
Stayed 3 nights in May 2024
Response from Jessica C on 7 May 2024
Thank you for your business and feedback. I am so sorry you were not completely satisfied with your stay. I would be happy to share your comments with the associates so we can improve for your next visit.Also in the future please let us know if there are any issues after you check in and we would be happy to fix the issue or change rooms. We look forward to seeing you again.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, solid, roomy place to stay with our dog.
Stayed 1 night in Apr 2024

4/10 Poor

Russell, Wichita

Travelled with family
Liked: Property conditions & facilities
Had a family above us that kept getting rambunctious and staff said they can’t do anything about the problem.. icebox’s make odd sounds I was very disappointed Iv stayed at two other crystals with no problems…
Stayed 1 night in Apr 2024

10/10 Excellent

elisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and it was a 2min walk to the maverick center! Breakfast was good. Rooms were clean. Definitely recommend
Stayed 1 night in Apr 2024
Response from Jessica C on 2 May 2024
Thank you. We look forward to seeing you again.

10/10 Excellent

Lucki F.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all the way around. Staff has the best vibes.
Stayed 1 night in Apr 2024
Response from Jessica C on 2 May 2024
Thank you. We look forward to seeing you again.

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best place to stay as we were attending a concert at the Maverik Center which was right there. We watched the traffic for 2 hours trying to file out of there and we just walked back to our hotel. Plus there's many dining options around the area.
Stayed 1 night in Apr 2024
Response from Jessica C on 1 May 2024
Thank you for your feedback.We look forward to seeing you again.

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 4 nights in Mar 2024
Response from Jessica C on 1 May 2024
Thank you

8/10 Good

mollie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessica C on 19 May 2024
Thank you

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessica C on 28 Apr 2024
Thank you

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall is really Good. The only thing I didn’t like is the sink isn’t inside the bathroom and just in front of the beds!
Stayed 1 night in Apr 2024
Response from Jessica C on 28 Apr 2024
Thank you

6/10 Okay

Julie, Buckeye

Travelled with partner
Disliked: Amenities
Was not impressed, breakfast was horrible. How do u ruin scrambled eggs? Zero flavor and like rubber. Do better!!
Stayed 1 night in Apr 2024
Response from Jessica C on 28 Apr 2024
Thank you for your business and feedback. I am so sorry you were not completely satisfied with your stay. I would be happy to share your comments with the associates so we can improve for your next visit. We look forward to seeing you again.

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out. Did not have breakfast. It was quiet and restful.
Stayed 1 night in Apr 2024
Response from Jessica C on 28 Apr 2024
Thank you. We look forward to seeing you again.

10/10 Excellent

Cory

Stayed 1 night in Apr 2024
Response from Jessica C on 19 May 2024
Thank you

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jessica C on 23 Apr 2024
Thank you

10/10 Excellent

JuliAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So easy to get to, great rooms, it was all clean, breakfast was lovely, super quiet all night….We’d totally stay again!
Stayed 1 night in Apr 2024
Response from Jessica C on 23 Apr 2024
Thank you for your feedback. We look forward to seeing you again.

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Staff was friendly had a very nice breakfast. Rooms were very clean. I will stay here all the time. I’m up that way.
Stayed 1 night in Mar 2024
Response from Jessica C on 23 Apr 2024
Thank you for your feedback. We look forward to seeing you again.

8/10 Good

Sandra, Elko

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was great. Our check-in wasn’t the best, the desk clerk wasn’t friendly. We love Crystal Inn and stay there all the time and usually have no complaints. But this stay wasn’t our favorite. Otherwise I totally recommend Crystal Inn!
Stayed 1 night in Apr 2024
Response from Jessica C on 18 Apr 2024
Thank you for your business and feedback. I am so sorry you were not completely satisfied with your stay. I would be happy to share your comments with the associates so we can improve for your next visit. We look forward to seeing you again.

10/10 Excellent

Clint

Stayed 1 night in Apr 2024
Response from Jessica C on 17 Apr 2024
Thank you.We look forward to seeing you again

2/10 Terrible

Hannah

Travelled with family and small children, Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Front desk employees were rude, seemed irritated to have to check me in. Didn’t mention any information as to check out times, pool times, breakfast etc. definitely unimpressed
Stayed 1 night in Apr 2024
Response from Jessica C on 7 Apr 2024
Thank you for your business and feedback. I am so sorry you were not completely satisfied with your stay. I would be happy to share your comments with the associates so we can improve for your next visit. We look forward to seeing you again.

8/10 Good

Scott

Stayed 1 night in Apr 2024
Response from Jessica C on 28 Apr 2024
Thank you

10/10 Excellent

Scott

Stayed 1 night in Apr 2024
Response from Jessica C on 28 Apr 2024
Thank you

10/10 Excellent

Shawna

Stayed 2 nights in Mar 2024
Response from Jessica C on 23 Apr 2024
Thank you

6/10 Okay

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Breakfast wasn't great. Food was barely warm. Rooms were fairly quiet and clean.
Stayed 1 night in Mar 2024
Response from Jessica C on 3 Apr 2024
Thank you for your business and feedback. I am so sorry you were not completely satisfied with your stay. I would be happy to share your comments with the associates so we can improve for your next visit. We look forward to seeing you again.

8/10 Good

Richard L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient. Parking spaces are tiny/cramped.
Stayed 1 night in Mar 2024
Response from Jessica C on 31 Mar 2024
Thank you for your feedback.We hope to see you again.

10/10 Excellent

Lara, Frisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great airport hotel with free shuttle and they pay for an Uber if you have an early flight. Breakfast was perfect. Super convenient places to eat. Dated facility but great experience.
Stayed 2 nights in Mar 2024
Response from Jessica C on 31 Mar 2024
Thank you. We look forward to seeing you again.

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not a bad place to stay. It was easy to find and the parking was great as we were travelling with an RV. There were restaurants close by and just a couple miles away. The rooms were nicely appointed and appeared recently updated, which was nice. (Not a fan of the bar soap.). The in room coffee was not great and we had to ask for it as only one decaf pod was provided. The linens and towels and pillows were very nice and white. The breakfast was ho-hum. Real half and half cream would be a great addition for the coffee drinkers in the breakfast room. We could hear the guests in the rooms above and beside us, so sound proofing can’t be great, and fortunately for us there were no rowdy guests that stayed up late. :-).
Stayed 1 night in Mar 2024
Response from Jessica C on 29 Mar 2024
Thank you for your comments and feedback. I will mention the half and half to the staff to see if we can change it.We hope to see you again in the future.

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here and have never been disappointed.The breakfast could have been better this time.
Stayed 1 night in Mar 2024
Response from Jessica C on 27 Mar 2024
Thank you for your feedback. Would you please let us know what we could do to improve the breakfast.We hope to see you again in the future.

10/10 Excellent

Caren

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 2 nights in Mar 2024
Response from Jessica C on 27 Mar 2024
Thank you for your feedback. We hope to see you again in the future.

8/10 Good

Carlos

Liked: Amenities, property conditions & facilities
Good service
Stayed 1 night in Feb 2024
Response from Jessica C on 27 Mar 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great facility and great staff!!
Stayed 2 nights in Mar 2024
Response from Jessica C on 27 Mar 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 Excellent

Emmanuel

Clean room nice staff, close to all establishments.
Stayed 1 night in Mar 2024
Response from Jessica C on 27 Mar 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 Excellent

Susan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are pretty big. It's nice when you actually have space to move around the beds. The pool was fun. Hot tub was just warm, not really hot. The breakfast buffet was amazing! So many good options for breakfast and the staff worked non-stop to keep the dining area clean and well stocked.
Stayed 1 night in Mar 2024
Response from Jessica C on 27 Mar 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 Excellent

Eliseo M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Jessica C on 27 Mar 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 Excellent

Isaac

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing no problems at all, a lot of walkable dining options which was convenient since we had some drinks and just walked
Stayed 2 nights in Mar 2024
Response from Jessica C on 27 Mar 2024
Thank you for your feedback. We hope to see you again in the future.

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jessica C on 23 Mar 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 Excellent

alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great --good property and comfortable room--little noisy Overall very good
Stayed 3 nights in Mar 2024
Response from Jessica C on 22 Mar 2024
Thank you for your comments and feedback. We hope to see you again in the future.

8/10 Good

Casey, Mendon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient to the Maverick Center. It's a great place to stay when you have something there. I was in bed before most people were out of the parking lot. I will stay here when I have an event.
Stayed 1 night in Mar 2024
Response from Jessica C on 21 Mar 2024
Thank you for your feedback. We hope to see you again in the future.

6/10 Okay

HsinTe

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Jessica C on 23 Mar 2024
Thank you. We hope to see you again in the future.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Very relaxing and clean.
Stayed 1 night in Mar 2024
Response from Jessica C on 21 Mar 2024
Thank you for your comments and feedback. We hope to see you again in the future.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and had spacious rooms. Staff was very friendly.
Stayed 2 nights in Mar 2024
Response from Jessica C on 21 Mar 2024
Thank you for your comments and feedback. We hope to see you again in the future.

8/10 Good

Mary

Liked: Cleanliness, amenities, property conditions & facilities
They dont accept chime cards and should really state that on their website. Besides that we enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Tiffany Ahre on 19 Mar 2024
Mary, Thank you for your comments and feedback. I am so happy that you enjoyed your stay. Due to issues in the past our hotel has elected not to accept pre paid credit cards for payment or security deposits. This information is listed on our properties website as well as at the front desk. I am sorry that you did not see this information. We thank you for your business as hope to see you again.

6/10 Okay

Shawn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Our family of 5 stayed for 1 night. The ad says the room sleeps 5 with 2 queens and a sofa bed. There was no sofa bed. Called the front desk and was told we could pay $20 for a cot or sleep on the tiny loveseat. Called expedia and all they could do was give me 25 points, which I accepted, so i went a bought an air mattress. Asked front desk for bedding, they only had 1 old pillow and blanket. Oh, and our VIP perk of “1 complimentary beverage per person” was 1 bottle of water for our family of 5 to share. We slept well, and breakfast was surprisingly good.
Stayed 1 night in Mar 2024
Response from Tiffany Ahre on 19 Mar 2024
Shawn, Thank you for your comments and feedback. I am sorry that your stay was not what was expected. Your reservation was reserved as a room with two queen size beds. These rooms do not have a sofa sleeper and it does specify it is a sofa only on Expedia's website and your reservation confirmation. Our property does not have rooms with two queen size beds and a sofa sleeper. I apologize if you misunderstood the description but it is my understanding that the front desk did offer a rollaway bed to you and your family but you did decline. I will share your comments and feedback with the staff so we can make improvements for the future. We thank you for your business.

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica C on 21 Mar 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, clean rooms. Comfortable beds and hot buffet breakfast! We have stayed here many times and will continue to do so. Walking distance to The Maverik Center and dining.
Stayed 1 night in Mar 2024
Response from Tiffany Ahre on 18 Mar 2024
Thank you for your comments and feedback. We hope to see you again in the future.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was top notch. We had tickets to Journey at the Maverick center and this was right next door! We walked there within just a few min. The entire hotel was spotless and comfortable! We will stay there again for sure!
Stayed 1 night in Mar 2024
Response from Tiffany Ahre on 18 Mar 2024
Thank you so much for your kind words and comments. We greatly appreciate you and your business. I hope to see you again in the future.