Called at 1:23 pm and left a voice mail asking for a little earlier check in as we had a 4:15 appointment. (Check in is a very late 4 pm). Called again at 2:08 and left another voice mail. Called at 3:14 and someone answered and told us to wait 15 minutes and office would be open then and he would see about "early" check in. Waited until 3:30 and was told "they told him to not let us check in until 4 pm", much too late to change out of "biker" clothes and get to an appointment by 4:15 downtown. Never had a hotel refuse to work with us. Looked like ketchup on wall and other spots. Closet is unusable as micro, frig and Keurig are in it. Two very small tables and no luggage rack. One bed so clothes and bags ended up on dirty floor. One table had two very, very small drawers. No surface to put anything in bathroom. Very crowded, small room, no space for anything. Steps up to office, did not see any ADA safe way to get to office.