Thank you so much for the positive review!

Thank you for such a positive review!!

Thank you so much for you detailed review! We're so glad you enjoyed our central location and hotel amenities! Since the start of the COVID-19 pandemic, we have posted a sign to our guests stating there will not be maid service for guests staying multiple nights in order to ensure the safety of our employees. The front desk is always available to make sure guests get any requested towels or linens they might need.

Thank you so much for your review! I'm very sorry that the room was not up to our usual cleanliness standards. Our front desk is always happy to switch rooms when available or find another solution to any problem guests might have. We hope to see you again next time!

Thank you for your honest review. I'm so sorry you had a less than stellar experience with our staff. Unfortunately, some changes have had to be made to keep everyone safe during the global pandemic. We hope to do better during your next visit.

Thank you for your review. Unfortunately COVID-19 has really overwhelmed most 3rd party agencies and therefore it can occasionally take some time for changes or mistakes to be fixed. Our staff has been doing their best to support these 3rd parties and to make check in and check out as smooth as possible in these challenging times, all while maintaining everyone's safety. We appreciate your patience and hope everything will be easier the next time you visit us during less trying times. Stay safe!

Thank you so much for such a positive review! I'm so glad to hear that our property was up to your cleanliness standards and that you enjoyed our central location. As the approved soccer arena and improvements to the waterfront area get built, it should become an even better location. Hope you'll think of us on your next vist!

I'm so glad you enjoyed your stay with us! Thank you so much for taking the time to write such a positive review and we hope to see you next time you're in the area!

Thank you for your review.

Thank you for your review. I'm very sorry your stay with us wasn't perfect. It is true that Sacramento and all of California in general has a homeless problem that needs to be addressed. In the mean time, as a hotel we have taken steps to ensure that our guests are safe by having someone at the front desk at all times, employing private security, and having only one entrance to the property right by the front desk. The shelter in place has definitely had an effect on downtown. I hope you can better enjoy your next stay with us. Thank you!

Thank you for your review. I'm so sorry your room was not up to our usual standards of cleanliness. We are always happy for feedback on where we can improve. Unfortunately, due to COVID-19 there has been a toilet paper shortage but we are very proud to say that we always had at least one extra roll to give out for each room that requested it. We hope you'll continue to think of us whenever you're in Sacramento!

Thank you so much for your review. It always helps us improve our service. I'm very sorry your neighbors were loud. While we can not control other people's actions, we do have strict quiet hours starting at 10 pm. When we get a call alerting us to a disturbance we immediately issue anonymous noise complaints to the offending party.

We have never knowingly invited the homeless to stay here with our other guests. Due to the global pandemic, we temporarily lowered our rates. If someone makes a reservation through hotels.com for example, pays for the room, has a valid government issued photo ID, and can put down a deposit, then they can stay here. These are the same requirements we have for all our guests. We do not discriminate based on appearance. We have someone at the front desk 24/7 and do employ private security as the safety of our guests is our top priority. If you ever felt unsafe or uncomfortable during your stay due to another guest or for any reason, our front desk staff is always available to help. We have a zero tolerance policy and would immediately remove any person threatening the comfort or safety of our staff or guests. Thank you.

Thank you very much for your positive review!

Thank you for your review.

Thank you for taking the time to write a review. I'm so sorry that you had a bad experience with us. I am horrified to hear your door was open. If we had been notified we would have loved the opportunity to find a solution for you like moving you to another room, having maintenance look at your door lock, or anything else we could have done to make you feel safe and comfortable. I would love for you to reach out to us and let us know which room number you were in so we can further investigate. Regarding the argument outside, did you notify the front desk? Though we can not control the actions of all our guests, we do have someone on staff 24/7 and have strict quiet hours. Had we known we would have issued the offending party an anonymous noise complaint, and if needed, sent security over to help. I'm sorry we didn't enjoy your stay with us, but I hope you'll give us a chance in the future to get things right.

Thank you for your review. I'm very sorry that the room was not up to our usual cleanliness standards. Our front desk is always happy to switch rooms when available or find another solution to any problem guests might have. I'm very sorry your neighbors were loud. While we can not control other people's actions, we do have strict quiet hours starting at 10 pm. When we get a call alerting us to a disturbance we immediately issue anonymous noise complaints to the offending party and if necessary send security. We take the health and safety of our guests and staff very seriously and have taken a number of steps to increase cleanliness during the global pandemic. This includes extra deep cleaning every room after every guest and wiping down the front desk and ipad used at check in between every guest. We are also disinfecting high touch areas like door handles multiple times a day. All staff members have been given the appropriate PPE and wash hands regularly. We have also installed hand sanitizer stations. These are just a few of the changes we have made in response to COVID-19.

Thank you for your review.

Thank you for your review.

Thank you so much for your positive review! We are always working hard to keep our rates affordable while maintaining a clean and comfortable stay for our guests. We're so glad you had a good experience!

Thank you for your review.

Thank you so much for your positive review!

Wow thank you so much for such a positive review!

Thank you so much for giving us a positive review!

Wow thank you so much for such a glowing review! It means so much to us that you had a great experience here, even during these challenging times. We hope you'll continue to think of us on your future trips to Sacramento!

Thank you for the positive review! We're so glad you enjoyed our central location. Sacramento is the farm to fork capitol and we have a lot of really great restaurants in the downtown and old town areas. We'll see you again next time!

Thank you so much for such a positive review! We're so glad you enjoyed our central location and hope to see you again soon!

Thank you for your review. I'm sorry to hear that our staff member didn't show you the friendliness that we pride ourselves on. We will be sure to go over our policies with our front desk staff to make sure this never happens again. Due to the global pandemic, it is no longer safe to offer food options for our guests. The restaurant next door closed down abruptly also due to COVID-19. We do still offer many amenities including free WiFi in both private and public spaces, our pool is still open, and all the rooms have a mini fridge and microwave. We have a sign posted at the front desk stating the changes we have made to keep both our staff and guests safe during this difficult time.

Thank you for your review. We take the health and safety of our guests and staff very seriously and have taken a number of steps to increase cleanliness during the global pandemic. This includes extra deep cleaning every room after every guest and wiping down the front desk and ipad used at check in between every guest. We are also disinfecting high touch areas like door handles multiple times a day. All staff members have been given the appropriate PPE and wash hands regularly. We have also installed hand sanitizer stations. These are just a few of the changes we have made in response to COVID-19.

Thank you for your review! We are sorry to hear that you did not enjoy your stay with us. The restaurant is in a period of transition,however, we hope that all of our future guests will be satisfied to hear that the neighboring restaurant is now open for breakfast, and later on will open for lunch and dinner sometime in mid-March. They can provide full service breakfast or to go options! Thank you again for your feedback.