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Reviews of Ryde Castle Hotel by Greene King Inns

3 out of 5
Ryde Castle Hotel by Greene King Inns
The Esplanade, Ryde, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 131 out of 287 reviews" "
Rating 8 - Good. 111 out of 287 reviews" "
Rating 6 - Okay. 27 out of 287 reviews" "
Rating 4 - Poor. 14 out of 287 reviews" "
Rating 2 - Terrible. 4 out of 287 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much enjoyed my stay at Ryde Castle. My favourite beer, an excellent breakfast, and attentive service were some highlights. I'll stay there again!
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Basic but good enough
A basic hotel providing what is needed for an overnight stay
Stayed 1 night in Jan 2024

10/10 Excellent

kathryn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
OK
Large room. Bed a bit too solid for my liking but pleasant room. Cold tho. Heating could not keep up with low temperatures.
Stayed 1 night in Jan 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

T

Stayed 1 night in Nov 2023

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were brilliant very friendly, happy, knowledgeable and efficient. We booked a lovely Seaview room. Food in the restaurant was great as was the service. Breakfast was amazing. Our chef was Tommek and Dani offered us lots of advice on where to visit on top of being a lovely and capable hostess. We liked it so much we have booked to stay again.
Stayed 2 nights in Nov 2023

10/10 Excellent

alisha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff at the hotel were very friendly and accommodating, made it a welcoming stay
Stayed 2 nights in Oct 2023

4/10 Poor

Ida

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Arrived put in a normal room instead of sea view as requested and payed for. The pub area was dirty lids on toilets hanging off, dinning area floors were black never been washed feet stuck to floor and chairs were very dirty and ripped. The staff were amazing, breakfast was good too but the cleaness let it down and very disappointed so won’t be coming back
Stayed 3 nights in Oct 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third visit Never disappoints Great place
Stayed 1 night in Oct 2023

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely 2 night birthday stay . Very nice room no 11 large very comfortable twin beds and large new bathroom. Breakfast was excellent choice staff helpful and kind . Location excellent for hovercraft and fast cat and bus station . I would just say that need a lick of paint overall and new carpet which would really make a difference. 3rd stay at Ryde castle and sure it won’t be the last ! Thanks
Stayed 2 nights in Oct 2023

4/10 Poor

Andrew

Stayed 1 night in Aug 2023

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second visit here, the staff were so friendly and helpful. We had a very large dog, Maddie, with us and they were all so accommodating! Bar staff also very good as we did keep them longer than we should have, Sorry!! Will be back next year
Stayed 3 nights in Aug 2023

8/10 Good

Martin

Stayed 3 nights in Jul 2023

8/10 Good

Nicola

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOCATION
GREAT CENTRAL LOCATION FOR OUR SHORT BREAK
Stayed 2 nights in Jul 2023

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Mark

Stayed 2 nights in Jul 2023

10/10 Excellent

Margaret

Stayed 3 nights in Jul 2023

4/10 Poor

Anne

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
A bit of a disappointment
Unfortunately the hotel wasn’t quite what we expected, it really was very tired looking and could do with a refurb. The bed was very comfortable and the shower was really good too. The staff were lovely and was very attentive and always happy but I think they could have had some extra help as they were run off of their feet and constantly being asked for things ie more water for the tea and coffee, fresh juice and even cups and saucers. Also it took ages for any meals to be served. Most mornings it took an hour to have breakfast, just sitting and waiting and they were always running out of things. We did have a couple of meals in the evening but unfortunately that was no different. To be honest they really did need extra staff. We were surprised how pleasant the staff were considering they were always rushed. And it wasn’t just us, we did speak to other guests and they felt exactly the same. The thing is it wasn’t a cheap place to stay and we thought by paying a decent price it would be far above what it actually was. It isn’t somewhere that we would go back to.
Stayed 7 nights in Jul 2023

10/10 Excellent

PAUL

Stayed 2 nights in Jun 2023

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A clean well run weekend gettaway hotel
Stayed 1 night in Jun 2023

8/10 Good

Jayne

Liked: Cleanliness
Property is lovely - be nice if they had a shuttle from the hovercraft/ferry ports. Short walk but when you're tired and it's raining and you're shlepping suitcases...would be nice. No one at front desk - we had to finally call the phone number. Elevator was out - carrying suitcases up and down especially for one night was not fun. If your elevator isn't working, have someone available to carry luggage for guests. Meals were okay, in a lovely dining area but awkward. first no silver, then had to ask for menu, water. No real greeter.
Stayed 2 nights in May 2023

10/10 Excellent

Chris

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel, right on the seafront. There were 13 of us and they accommodated us perfectly at breakfast and dinner. Staff were really friendly and helpful. My only complaint would be that they shut the bar at 10pm on two of the evenings which was disappointing.
Stayed 3 nights in May 2023

8/10 Good

jackie

Stayed 1 night in May 2023

10/10 Excellent

Home

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like royalty!
Had a fantastic time both at Ryde Castle and The Isle of Wight. Staff was extremely friendly and helpful throughout the stay. Try the Beef & Ruddles pie, unbelievable.
Stayed 2 nights in May 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just as good as ever.......!
As usual, a very friendly and efficient welcome and all in all an enjoyable and comfortable stay. Nikki, Adam, Finn and Clare are particularly worthy of mention for their "yes we can" approach and their praiseworthy customer service orientation. Well done. OK, so part of the Castle might be looking a bit tired these days, but the general standard of comfort and cleanliness is excellent. I will be back!
Stayed 3 nights in Apr 2023

6/10 Okay

Carla

Liked: Cleanliness, staff & service
Staff were welcoming and the room was clean, cosy and spacious with a lovely sea view. Unfortunately, during the night the room got a bit chilly despite the central heating being on which made sleeping uncomfortable. Wi-fi access required a long signing in process.
Stayed 1 night in Mar 2023

8/10 Good

Russell

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel is in a perfect location for all Ryde and the island has to offer. The hotel is of a good standard but the rooms could do with a coat of paint now to freshen them up a bit. The rooms are comfortable though and the breakfasts are good with plenty of variety. The staff are friendly and helpful and quick to deal with any queries. The free parking offered by the hotel is also a bonus. My favourite hotel in Ryde!
Stayed 3 nights in Mar 2023

10/10 Excellent

Paul

Stayed 1 night in Mar 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but could be better
Friendly staff, clean hotel, comfy bed negatives room 7 you can hear reception phone above the tv every time it rings and ifvthe window is open you get aroma from the kitchen extration system that isnon the roof outside the window which made me feel ill. The breakfast was microwave scrambled egg and wasnt any pride in any of its appearance which was disappointing.
Stayed 1 night in Feb 2023

8/10 Good

vaughan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Andrew

Stayed 1 night in Feb 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and hotel
Had a great time Staff were terrific
Stayed 4 nights in Jan 2023

8/10 Good

Matthew

Stayed 1 night in Dec 2022

8/10 Good

J G

Liked: Staff & service, property conditions & facilities, room comfort
Another Night Away
Very friendly staff. Room was very comfortable.
Stayed 1 night in Dec 2022

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly and helpful. Cleanliness was excellent. Beds were very comfortable. Will definately return.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome
We wanted just an overnight stay to visit family on the island and the Ryde Castle was perfect - a comfortable sizeable room with an excellent dinner.
Stayed 1 night in Dec 2022

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Perfect Stay
The Ryde Castle is definitely the best hotel in Ryde. The rooms are comfortable and clean with everything you need for a good night's sleep. There is plenty of choice at breakfast and their evening menu is also good. The bar area provides a nice place to chill for an hour or two before dinner. The added bonus is the free parking at the hotel and the central position.
Stayed 2 nights in Nov 2022

8/10 Good

Barry

Travelled with partner
Liked: Staff & service
Great location and great staff!
Stayed 7 nights in Sep 2022

10/10 Excellent

d

Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ryde Castle hotel
Main problem is that there is no internet unless you accept logging on the Sky cloud. I have no wish to commit to other T&C for a system I do not use. Otherwise no problems
Stayed 3 nights in Sep 2022

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities
Liked: central location for esplanade and town centre; ample parking; pleasant bar and restaurant; helpful staff. Not so keen on: no air conditioning in the room (glad it wasn't the height of the heatwave) just a small fan and windows that only opened a few cms. The bar and road outside were surprisingly noisy - the sound seemed to bounce off all the hard surfaces and rise up - so it was hard to sleep with windows open.
Stayed 3 nights in Aug 2022

8/10 Good

Peter

Stayed 2 nights in Aug 2022

10/10 Excellent

Amanda

Stayed 1 night in Aug 2022

8/10 Good

Cheryle

Liked: Cleanliness, staff & service, room comfort
Thumbs up to Staff
The first night was not pleasurable for my husband with the noise from kitchen fans and fridges below. The bath had fragile stickers on it and my husband was concerned about his stability. Staff were wonderful and moved us next day to a lovely room overlooking the water. Staff in all areas worked constantly and efficiently, they should be commended. Management need to attend to maintenance issues as they could have an insurance claim against them if someone hurts themselves due to lack of repair in key areas.
Stayed 2 nights in Jul 2022

4/10 Poor

Sue

Stayed 1 night in Jul 2022

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Nice location and hotel
Stayed 2 nights in Jul 2022