Boutique Hotels & Resorts in Ruthin from AU$171

"We had a lovely welcome at reception, and we had booked a Spa afternoon before our check in . The welcome was not as forthcoming at the Spa , and it seemed a little disorganised. Be aware that if the hot tub is cancelled due to the weather , you will not get a refund, apparently it’s in the T’s & C’s . The room was lovely if a little tired as some other areas were as well , granted it’s an old building , but the maintenance was a little lacking . The service and welcome at the restaurant was very good for evening meals and breakfasts . A couple of criticisms , the wine glasses could nicer , not ordinary glasses , especially as your spending £60 on a bottle of wine . The other was at breakfast, the plates were in a cabinet , which initially I thought was for heating the plates . This wasn’t the case , the plates were freezing and your breakfast was soon cold . "

"Breakfast was good although late with my wifes Breakfast "

"We have stayed numerous times, but unfortunately they seem to be on a downward slope of decline. Rooms are tired, make up mirror was chipped badly and the handle came off the shower wooden floors scratched really bad. Ordered room service and was asked to pay for it there and then which made me feel as if we were going to do a runner I’m not pay!! Check in at 3pm and only had one member of staff on and was not happy and welcoming at all. She needs to go on a customer service course. We had to wait 20 minutes to check in!! Not really sure if we will return. "

"Staff were really helpful and the apartment was clean on arrival"