Rubicon Theatre Company Tours and Activities

The property was very beautiful. The room was very nice but when I checked out at 8 o'clock that morning, I went to the front desk and asked if I could have a late check out. I asked for one, but she told me she could only give me till 12 30 12 o'clock. The man came knocking at my door saying that we had to leave. I told her that I had a 1230 checkout. She said, that's not on her list very rudely. Then she proceeded to tell me that she was going to go to the front desk and check. I said, please do that. Then when I checked out exactly 1230, Mary was at the front desk. When she proceeded to check me out, I said, can I get a receipt? That's when she informed me that there was a $15 fee for the room I said when I checked in, nobody told me about that. I don't mind paying the $15. It's just the principle of it when I told her about the maid service and I told her about the parking she cocked an attitude with me when I told her that I was going to write a survey regarding that, then she waived the fee.. this property doesn't communicate with their maid service of what's going on. At 12 o'clock, I had company over talking business and then I get a knock at the door rudely by maid after I was already told from the front desk, employee not Mary, but the other lady.That was there at eight o'clock that I can stay till twelve thirty. When You call then on miscommunication , they get very rude at the desk. We pay a lot of money at this property and don't deserve rudeness.