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"The best hotel i have ever stayed in Shower was fantastic Staff couldn't do enough "

"I booked this hotel because of its pool, so I could swim whilst away from home. When I checked in I was informed the pool was closed. No advanced warning, no apology, no offer to use another hotel's pool. Room was okay, very basic, sachets of cheap instant coffee and a couple of teabags, no snacks or even water. Probably not the hotel's fault but the whole place was evacuated because of a fire alarm and we had to stand on the corner of a freezing cold windy street whilst the fire engines came and went one evening. Again, no apology. I came back from my conference exhausted, made my way to my hotel room to find the key didn't work, had to go back to the lobby and join an extensively long queue to have my key reactivated. Again, no apology, just a barrage of questions from a young woman who clearly thought I looked like some sort of criminal trying to break into my own hotel room, in my smart conference wear, and quizzed me relentlessly before she sneered at me and reactivated it without apology. If the staff learned to apologise for the errors that impact guests' stays, they'd land a lot easier. But this was a catalogue of errors dealt with by utterly miserable staff who haven't learned the word 'sorry' No idea what the breakfast was like as apparently it wasn't included."

"The room was a bit dusty, and the Chromecast wasn't working. I asked the staff for help, but they didn't seem particularly bothered or forthcoming. The hotel itself is lovely, though, as previous reviews have mentioned, the staff let it down a bit."

"Clean room, excellent staff, bathroom fixtures cheap and broken."

"A lovely and quiet hotel. Nice and clean also. Comfy bed and a great night’s sleep. "

"Great location. Clean. Free cocktail on arrival. Strong smell of weed in the lift and in our room."

"Nice hotel with clean modern rooms. Great value for money for Glasgow"

"Very convenient to SEC and public transport. Lovely hotel very clean and helpful staff. Only problem during our stay was their TV provider was not working."

"I stayed here on my own after going to the theatre. I was expecting a small budget hotel, so was fine with the size of the room and no window. The first room I had was right beside the entrance on the first floor. I asked if I could be moved as I knew I would hear everyone coming and going through the night. Staff were very accommodating abs moved me to a room a floor up and furthest from the entrance. However this room wasn’t as clean as the last room. Bedding was marked and toilet wasn’t as clean as it should’ve been. Again, "