Cheap Hotels & Resorts in Braidwood

"The bedroom had a tall narrow drawer unit with a TV perched on top. It was unstable and was not fixed to the wall. I opened the top drawer and the unit and TV toppled onto me. I had just a couple of minor injuries but I dread to think what would have happened if it was a child The reception staff were very helpful and offered to get medical assistance but I didn't need it. They offered a late check out at a time of my choosing which I was grateful for. All went wrong on check out. I went out of hotel for some coffee I reminded the receptionist that I had a late checkout and asked if my key would still work. She said that it would. I arrived back and asked again if it would work. It didn't and neither did my partner's and had to return get the key reset Half an hour later I got a call from her saying we had to leave the room to let cleaning staff in. I told her to check the late checkout imon the booking system and phone me back to apologise for the mix up -no return phone call When we left I complained and she claimed that I had checked out earlier that morning and had given her my key - a totally made up description of events. All that was required was an acceptance that a mistake had been made and an apology for the inconvenience. "

"Nice hotel, clean and friendly/helpful staff. Website times for pool are misleading. Website clearly states that the pool is open till 9pm but we were told to be out by 8.30pm and only the gym was open till 9pm. Only half an hour but when travelling with kids its a pain"

"Nice stay. "

"I visit this hotel often for solo breaks to de-stress and relax. As I spend a lot of time in the room itself, I opt for the family room as it is more spacious and situated better for more light and nicer outlook from the windows. The check in staff are lovely. One receptionist in particular who recognises me from previous visits is very friendly, she is extra helpful and chats with me if she is free to, answering any queries I have and making me feel at ease and welcome. I make good use of the gym and pool area, which is equipped with a sauna and steam room. Changing rooms and showers are adequate and you are provided with robe and slippers in the room which I use both while in, or walking to/from the spa area. I have never opted for any treatments, but these are available at extra costs. I do not find the gym and pool staff to be as friendly as the reception or house-keeping team. Sometimes I feel a little awkward and they are busy talking amongst themselves or do not go out their way to explain anything they would be helpful to know. I always have to ask about certain things. The hotel itself isn’t the most modern, although clean and comfortable and the bathrooms are up to date. I prefer this over modernised, minimalistic hotels. I feel more comfortable here as it has a real ‘classic hotel vibe’ which personally makes it more appealing than the modern style, busy hotels with small, barely decorated rooms and where staff are never seen. I really like it here. "