Terrace/patio

Reviews of Palazzo Navona

4 out of 5
Palazzo Navona
Largo della Sapienza 8, Rome, RM

Reviews

9.4

Exceptional

Rating 10 - Excellent. 695 out of 939 reviews" "
Rating 8 - Good. 205 out of 939 reviews" "
Rating 6 - Okay. 24 out of 939 reviews" "
Rating 4 - Poor. 6 out of 939 reviews" "
Rating 2 - Terrible. 9 out of 939 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anoop

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property!!! The location is walking distance to everything!!! The staff are warm and friendly and helpful!!! The rooms are clean and updated!!! The breakfast buffet is great and a drink on the rooftop deck is icing on the cake!!! We loved our stay!!!
Stayed 3 nights in Mar 2024
Response from Paola on 25 Mar 2024
Dear Guest, Thank you for this amazing review and for letting us know that you have had such a memorable stay. We hope to see you back in the future to enjoy other pleasant experiences at Palazzo Navona. Kind regards. Paola Cozzolino, on behalf of the Hotel Manager

10/10 Excellent

Shirley

Stayed 5 nights in Dec 2023
Response from Paola on 1 Feb 2024
Dear Guest,Thank you for taking the time to leave such a high score, so happy to read that you enjoyed your stay with us! best regards. Paola Cozzolino, on behalf of the Hotel Manager

10/10 Excellent

Joo Young

Stayed 1 night in Dec 2023
Response from Paola on 12 Jan 2024
Dear Guest,Thank you for the high score, pleased to know that you enjoyed your stay, we hope to see you soon again.Kind regards. Paola Cozzolino, for the Hotel Management

10/10 Excellent

Kimon Daeshik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!!!
Stayed 4 nights in Dec 2023
Response from Paola on 20 Dec 2023
Dear Guest,Thank you very much for your high score! We are delighted to know that you enjoyed staying with us and we look forward to welcoming you back soon.Best wishes and kindest regards.Paola Cozzolinofor the Hotel Management

10/10 Excellent

Richard John, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Friendly staff. Perfect location for Rome sightseeing.
Stayed 4 nights in Nov 2023
Response from Paola on 29 Nov 2023
Dear Sir,Thank you very much for taking the time to leave you comment on Palazzo Navona and for the high score. We are so pleased to hear that you liked the hotel and its amazing location and that you enjoyed your stay, our staff are always more than happy welcome guests and be of help. We look forward to seeing you again soon.Kindest regards.Paola, for the Hotel Management

10/10 Excellent

veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was little noisy at night.
Stayed 1 night in Oct 2023
Response from Iustin Ungurianu - Deputy Manager on 4 Nov 2023
Dear Veronica,Thank you so much for the review and for the high score. We take note of your comment and will use your precious review in order to improve our customer exprience. We are looking forward to your next visit at Palazzo Navona.Kind regards,

6/10 Okay

JUNILDA

Travelled with family
Liked: Staff & service
The price is high for what you get.
Stayed 2 nights in Aug 2023
Response from Iustin Ungurianu - Deputy Manager on 4 Nov 2023
Dear Junilda,First of all thank you for taking the time to leave us a review which will help us to further improve our establishment. I am sorry to read that are not satisfied with our services. I guarantee that Palazzo Navona maintains very high standards and customer satisfaction is our endless goal. We hope we will get another chance to renew your trust in us.Best regards,

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Iustin Ungurianu - Deputy Manager on 28 Oct 2023
Dear Timothy,Thank you for taking the time to leave a review of your recent stay. We are very happy that you have enjoyed your stay at Palazzo Navona and hope to see you again in the future.

10/10 Excellent

Ortal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Iustin Ungurianu - Deputy Manager on 28 Oct 2023
Dear Ortal,Thank you for the amazing review. It is such a pleasure to know that your experience at Palazzo Navona has been amazing. It would be a real pleasure to have you again as our guest.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Would highly recommend
Stayed 2 nights in Sep 2023
Response from Iustin Ungurianu on 13 Sept 2023
Dear Amanda,Thank you so much for the feedback and we are so glad you had a positive experience here at Palazzo Navona. We wish you safe travels!

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Response from Iustin Ungurianu on 13 Sept 2023
Dear Pablo,Thank you for the outstanding review. We are glad to hear about your positive experience. We hope we will get the chance to have you here again in the future.Best

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location just a few steps from the Piazza Navona but without the noise from the Piazza. In 17-30 minute walking distance (less for the Pantheon) to the main highlights (Colosseum, Vatican City, etc.). Clean and spacious room with high quality toiletries. Strong AC. Definitely the place to stay for a visit in Rome.
Stayed 3 nights in Sep 2023
Response from Iustin Ungurianu on 13 Sept 2023
Dear Melissa,Thank you so much for taking the time to write about your experience at Palazzo Navona and in Rome! We are delighted to hear that you have enjoyed the stay and especially the location.

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Iustin Ungurianu on 13 Sept 2023
Dear Anthony,Thank you so much for your feedback! We are glad to hear that you had a pleasant stay at Palazzo Navona. Best

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Safe. Clean.
Stayed 3 nights in Aug 2023
Response from Iustin Ungurianu on 13 Sept 2023
Dear David,Thank you for the kind words on our hotel. We take great pride in our location and cleanliness of the facility. Looking forward to seeing you again someday!Best,

10/10 Excellent

Manu

Stayed 4 nights in Aug 2023
Response from Iustin Ungurianu on 13 Sept 2023
Dear Manu,Thank you for your preference in our hotel and for telling us about your stay with us. We are very glad that to hear that the stay at our hotel as been satisfactory.Best

2/10 Terrible

Leyanis

Travelled with family and small children
Liked: Amenities
This is my 3rd time staying at Palazzo Navona, I’ve always had a great experience wish is the reason why I keep returning. However, this time around it was not a good experience, I had a terrible experience with Andreaa at the front desk, she was very rude and kept on insisting I needed to pay for breakfast, even when I was showing her my confirmation from Expedia that clearly stated free breakfast. She knew I had a flight to take and after almost 15 min of disrespect she said fine and said I’ll take it with the manager. This was hornos and embarrassing, reason why I won’t be going back.
Stayed 2 nights in Aug 2023
Response from Federica Zaino - Hotel Manager on 24 Aug 2023
Dear Leyanis,We are very sorry to read your email and your extremely poor feedback and to know that you left the hotel with such disappointment.We are of course further saddened to know that your impression of the staff service didn't meet them and your expectations.Unfortunately the hotel received a different meal plan from the Expedia confirmation in respect of yours and Mrs. Andreea was only explaining you that It wasn't our error; anyway we are still investigating about that issue and we cancelled any charge regarding the breakfast before your departure.In the name of the entire staff we kindly ask you to accept our apologies for that inconvenience; we really hope you will give us another opportunity to restore your trust in us and in our good and professional service.We remain at your complete disposal and wish you a nice day.Best Regards.

10/10 Excellent

sailesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were amazing…staff so attentive and helpful
Stayed 5 nights in Aug 2023
Response from Federica Zaino - Hotel Manager on 29 Aug 2023
Dear Sailesh,Thank you for sharing your lovely feedback following your recent visit in Palazzo Navona Hotel.We are delighted to read that you had such a wonderful time with us :) Thank you for your time, we really look forward to welcoming you again and soon!Best regards.

10/10 Excellent

Vanco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its so close and convenient to all the historical landmarks.
Stayed 4 nights in Aug 2023
Response from Federica Zaino - Hotel Manager on 29 Aug 2023
Dear Vanco,Thank you very much for taking the time to share your feedback regarding your experience at Palazzo Navona Hotel.We genuinely value and appreciate your feedback and are very happy you enjoyed a memorable experience with us.I hope it will not be too long before we have the pleasure of welcoming you back.With my best personal regards.

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Federica Zaino - Hotel Manager on 29 Aug 2023
Dear Jenifer,Thank your for your amazing feedback!

10/10 Excellent

Thomas, Staten Island

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Noisy outside due to neighboring bars/restaurants.
Stayed 3 nights in Aug 2023
Response from Federica Zaino - Hotel Manager on 29 Aug 2023
Dear Thomas,We sincerely thank you for your positive feedback and for underlining the soundproofing aspects to improve.We will take care of your suggestions and really hope to have the chance to host and hug you again here at Palazzo Navona Hotel.Best Regards.

10/10 Excellent

Orla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would recommend this hotel. We were disappointed that the rooftop was closed during our stay…that was the reason we chose this hotel
Stayed 2 nights in Aug 2023
Response from Federica Zaino on 29 Aug 2023
Dear Orla,Thank you for your lovely feedback!Regarding the terrace is very strange to read the comment because It is open everyday from 5pm until midnight.I hope it will not be too long before we have the pleasure of welcoming you back!With my best personal regards.

10/10 Excellent

ANTHONY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Federica Zaino - Hotel Manager on 29 Aug 2023
Dear Anthony,Thank you for taking a moment to share your review here on Expedia.We are looking forward to welcoming back very soon to Palazzo Navona Hotel, your new roman house.Best Regards,

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend for a family trip to Rome.
Great hotel in a great location. The room was perfect for my wife and I and our two eleven year old boys. Everything is in walking distance!
Stayed 5 nights in Jun 2023
Response from Federica Zaino - Hotel Manager on 11 July 2023
Dear Robert,What a lovely review for Palazzo Navona Hotel, thank you for taking the time share your positive feedback.We hope to welcome you back to Palazzo Navona Hotel soon.Kind regards.

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here, excellent hotel and staff are wonderful!! A boutique hotel with a beautiful rooftop bar!
Stayed 2 nights in May 2023
Response from Federica Zaino - Hotel Manager on 11 July 2023
Dear Nicola,Thank you so much for choosing us againg and for your lovely feedback, It really means the world to us!I the name of the entire team, we thank you and look forward to welcoming you here at Palazzo Navona for your next stay in the eternal city.Kind Regards.

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Federica Zaino - Hotel Manager on 11 July 2023
Dear Jeanne,Thank you for your positive feedback!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly and helpful staff. Hotel is very clean and beautiful. Would stay here again.
Stayed 3 nights in Mar 2023
Response from Federica Zaino - Hotel Manager on 18 May 2023
Dear Mark,Thank you so much for your lovely feedback, It really means the world to us!I the name of the entire team, we thank you and look forward to welcoming you here at Palazzo Navona for your next stay in the eternal city.Kind Regards.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 4 night stay in this beautiful hotel! The location is excellent for walking to the sites and shopping, with plenty of options for restaurants and desserts. The staff works very hard to please the guests. We will be back!
Stayed 1 night in Apr 2023
Response from Federica Zaino - Hotel Manager on 18 May 2023
Dear Eric,Thank you sooo much for leaving us such a lovely review, we loved reading it!We are so happy to read that you had such a positive experience with us and enjoyed all aspects of your stay. It makes us so proud to read your kind words.We truly hope we have the pleasure to welcome you back soon!Take care in the meantime.

10/10 Excellent

Faranak

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was welcoming and made us feel comfortable.
Stayed 5 nights in Mar 2023

8/10 Good

Tushar

Stayed 1 night in Mar 2023

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was in the back which was quiet and comfortable. The staff was always friendly and helpful with suggestions on places to visit and restaurant recommendations.
Stayed 4 nights in Mar 2023

10/10 Excellent

Barry, Nashua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location between Piazza Navona and the Pantheon. Early December stay, unfortunately the rooftop bar was closed (accessible, but no service).. On the other hand, the neighborhood was quiet. Clean, spacious room, friendly staff and nice breakfast.
Response from Federica Zaino on 8 Feb 2023
Dear Barry,Thank you so much for your kind words about Palazzo Navona and the service you received. We genuinely value and appreciate your feedback and are very happy you enjoyed a memorable experience with us.I hope it will not be too long before we have the pleasure of welcoming you back.With my best personal wishes,Federica ZainoHotel Manager

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from an amazing stay here. Staff were really friendly, even left me a cake in the minibar for my birthday! Room was clean and modern, breakfast was lovely. In a great location and can walk to most famous attractions. Cannot recommend this hotel enough!
Stayed 2 nights in Jan 2023
Response from Federica Zaino on 8 Feb 2023
Dear Jenna,Thank you so much for your kind words about the hotel and the service you received. We genuinely value and appreciate your feedback and are very happy you enjoyed a memorable experience with us.I hope it will not be too long before we have the pleasure of welcoming you back.With my best personal wishes,Federica ZainoHotel Manager

10/10 Excellent

hana

Stayed 4 nights in Jan 2023
Response from Federica Zaino on 19 Jan 2023
Dear Hana,Thank you for amazing feedback.We look forward to welcoming you again here at Palazzo Navona.Best Regards.

10/10 Excellent

Lucia

6/10 Okay

Marlon Amaya

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property is dated but very clean. The bar staff and cleaning staff are very friendly and helpful. The front desk staff is not so much. We were checking out and they saw my wife and I with 3 big luggages and backpacks and instead of asking us if we needed help loading our bags or carrying them outside, they asked for the hotel card keys. Never asked if we needed assistance. The rooftop was closed half the time we were there and the times that it was open varied. There’s no bar or food service up there even though the pictures make you believe there is. The location is descent. Overall I don’t think this property is worth the price. Having been in a different hotel in Rome earlier on our trip and comparing it to the excellent service we received there, Palazo Navona unfortunately disappointed.
Response from Federica Zaino on 11 Jan 2023
Dear Mrs. Marlon,Thank you for taking the time to review your stay with us at Palazzo Navona Hotel.We are extremely sorry to read your feedback, and to know that you left the hotel with disappointment.We were of course further saddened to know that your impression of the front office team led to you feeling let down despite scoring us as excellent with regards to our service standard.We really apologize for the inconvenience during checkout and really hope to have again the chance to welcome you back soon, to make that time the stay you deserve.Best regards.

10/10 Excellent

Asiyeh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best locations for first time visitors close to everywhere and very clean hotel and friendly staffs.
Response from carmen on 29 Dec 2022
Dear Asiyeh, Thank you for having chosen to stay with us at Palazzo Navona.We are happy you have enjoyed your stay with us and most of all that you have shared your feedback.We look very much forward to having you back soon!Warmest regards from the Eternal City!

6/10 Okay

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying there since 2016 and always liked it especially their rooftop bar. But they have changed the rooftop bar by reserving most of the tables even during the day and there might not be seating. But most of all is their prices. An Aperol spritz was $20. Nothing special about it and not even served with anything. Rooms are still small and tight for the prices. Last time staying there.
Stayed 1 night in Sep 2022
Response from Federica Zaino - Hotel Manager on 7 Nov 2022
Dear Frank,Thank you for taking the time to share your feedback about your recent experience at Palazzo Navona Hotel.I am indeed concerned to see that your experience with us was not fully up to your satisfaction, and that you felt let down by some aspects of your stay and I would like to apologise for the disappointment. I would like to specify indeed that the restaurant service and quality has been improved and expanded.We do hope you will give us the opportunity to welcome you back in the future, at which time we will spare no efforts in providing you with the perfect visit.Best regards,Federica ZainoHotel Manager

8/10 Good

colin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very small. No place to put your luggage for a long trip. Bathroom facilities very inadequate. Breakfast is wonderful. Staff very friendly and knowledgeable. Location is very good.
Stayed 4 nights in Sep 2022
Response from Federica Zaino on 7 Nov 2022
Dear Colin,Thank you for taking the time to share your feedback following your recent stay at Palazzo Navona Hotel.We do hope you will give us the opportunity to welcome you back in the future, at which time we will spare no efforts in providing you with the perfect visit.Best regards,Federica ZainoHotel Manager

10/10 Excellent

Kirby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in a prime location. Would stay there again however be careful of room selection. There is a night club right outside which kept us up. Ask for room away from noise
Stayed 4 nights in Sep 2022
Response from Federica Zaino on 7 Nov 2022
Dear Kirby,We really appreciate you taking the time to share your feedback following your recent stay at Palazzo Navona Hotel.We really hope to have the opportunity to welcoming you back in the not too distant future.Best Regards,Federica ZainoHotel Manager

8/10 Good

Vito

Liked: Cleanliness, staff & service, property conditions & facilities
This location is as good as it gets, 10 minutes walking distance from most of the main attractions
Stayed 2 nights in Sep 2022
Response from Federica Zaino on 7 Nov 2022
Dear Vito,Thank you for taking a moment to share your review!It’s a true pleasure to read your positive comments and to know that you enjoyed your recent stay experience and appreciated our amazing location. We are looking forward to welcoming back very soon to Palazzo Navona Hotel, your new roman house.Best Regards,Federica ZainoHotel Manager

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is very kind and able to help you with whatever you need. The hotel itself is located on a quieter side street within 25 minutes' walk to the Colosseum or a 10 minute cycle via the numerous bikes and scooters around. The breakfast is decent and they stagger service to allow for the guests to be spaced out in their dining facility. Their rooftop bar has really amazing views and I'd highly recommend checking it out. If you want the cushion seats highlighted in the pictures above you'll need to book them in advance as they're the most popular spots on the top of their terrace.
Stayed 5 nights in Aug 2022

10/10 Excellent

Danilo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and confortable hotel
The hotel is very good, service was excellent. not so much the check in though, but it shouldn't affect the rating.
Stayed 1 night in Aug 2022

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2022

8/10 Good

francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff
Stayed 1 night in Aug 2022

10/10 Excellent

Elsa

Stayed 5 nights in Aug 2022

4/10 Poor

Sanjey, BRAMPTON

Stayed 1 night in Aug 2022

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Breakfast was excellent. Very clean
Stayed 2 nights in Jul 2022

10/10 Excellent

Anabel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great location and the best breakfast
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great hotel, perfect location. Walking distance for Pantheon, Vatican (30min), trevi I fountain. Great bars and restaurants around the area. If you are coming for the first time to Rome, then I highly recommend this hotel.
Stayed 4 nights in Jul 2022